We have a Customer who has a leaky return jet on a fiberglass pool. Called Barrier Reef to have them come out and fix the leak. I was asked by them if this was a Customer I had on service. I replied in the affirmative, that yes they were a Customer of mine; on service and that they (Barrier Reef) could talk directly to them. Imagine my surprise when my Customer calls me and informs me that Barrier Reef tried to steal the service account right out from under me, after I referred them the job. My Customer said that Barrier Reef claimed they could service the pool for a lot less then what they were currently paying and that we were charging them way too much for service of a salt water pool. Also Barrier Reef's bid for the repair was double the highest bid they had received to date. Needless to say my Customer is going with a different company. This is down right stealing and the actions of an unscrupulous business model. I will never refer them again, I will warn all the other service companies to stay clear of them and when Customer's inquiry as to who we recommend to put in a fiberglass pool, their name shall never pass my lips. THAT IS ALL!!! read more

The owner Richard Riley made numerous claims to personally "project manage" our pool installation after we posed several concerns based on yelp complaints. Barrier Reef pool manufacturing reviews are stellar. Barrier Reef Pools and Spas TX needed explanation before we proceeded. Richard Riley's first lie was that the woman who worked in the office "worked for Barrier Reef Pools Florence S.C., "no relation to him or his business." Robin as it turns out is his wife! The sales manager we originally worked with "moved on." We questioned everything. "I'll personally oversee your project" was Riley's answer for every concern. We discussed that the contract had no performance clause or delay clause related to payment phases. Richard Riley stated once they start they're in and out in two weeks with good weather and that he would personally be at the job daily with his best crew and guaranteed his personal oversight. With that personal "owner" assurance which of course is NOT IN WRITING" we signed the contract on July 9, 2018 and paid $10,000 down payment. Riley said it was "actually a great time, because he was in between installations and it's the end of the season." The pool was selected and delivered July 23, we inspected it and approved on it on July 26. Excavation didn't start until 8/16. There are just too many no answers to phone calls to list in between, but the shocker next biggest lie was when we asked about the size of the pad for the pool equipment which we were putting an enclosure. He states, "Oh, you better have it by tomorrow, I'm pouring concrete tomorrow." There weren't even forms laid until October 22! There has not been a single day to date Dec 5th, 5 months as of this posting Richard Riley hasn't lied to us. The list of lies from promises to business practices and management is nothing short of complete mendacity. Every single time he says he's going to be at the job site, it's a no show. His crew? No shows. He says he's going to hire a project manager 4 months into the project to oversee the pad installation, the project manager stated he knows nothing about concrete. Best crew? Day laborers. Even when his one regular worker had truck problems on an occasion he was actually working on our project, even his employee Alvaro could not get Richard to respond to his aid in need. Everything bare none is an excuse while holding us hostage to the contract payment schedule. We pay, and he disappears, no communication. We have had several conversations about his unacceptable communication. We are now $37,500 paid into this project with proof of receipts and again he refuses to show up and finish, refuses to return phone calls and obviously refuses to finish, of course unless we pay the final payment up front unfinished. He conjures up his stated "accountants, managers, investors and controllers" and says they demand payment. The worst insult is his overt presumption we're just that stupid! Hmmmm the same accountant, manager, investor and controller refusing to finish the job... could that be Robin? Barrier Reef Pools and Spas's TX deserves a zero rating and BUYER BEWARE!!" DO NOT SIGN A CONTRACT WITH BARRIER REEF POOLS AND SPAS TX WITHOUT YOUR ATTORNEY's APPROVAL WITH AN ADDITION OF A PERFORMANCE CLAUSE! Stay tuned... there will undoubtedly be more to add to this unacceptable unprofessional installation. read more

https://www.facebook.com/wendy.newlun/posts/10155747707896514 See link for a compete review. read more

Like a personal hurricane, we have been left with a path of destruction because of our choice in builder. Sadly, there are probably devastations beyond those that are obvious to our untrained eye. A few major issues have only come to light now that they are gone, and we have had to call other advisors and service providers to fix the problems that were left behind. Here are some of the worst violations: 1. We requested a RICO ROCK fountain and wrote it into the contract. When pouring the concrete, the space for the pipe to the fountain was placed in the wrong spot. It was installed 6 inches too far from the appropriate placement. To accommodate the misplaced pipe, they had to construct extra faux rocks and jimmy-rig the piping to stretch out the additional half foot. This has caused the fountain to build up water internally which leaks out from the side and runs off the back of the pool decking. The water has washed off the paint from the Rico Rock and exposed the ugly, yellow caulking that has been applied to attempt to prevent the leaking. It also pools on the decking and grows mold. It leaks into the grass and causes excessive growth in just this spot. 2. After three months of operation, our filter failed. We called a pool service and were told that the filter put on the pool is too small for the operation of this pool. We got a second opinion who agreed. They say the filter is appropriately sized if NO ONE ever swims in the pool, but with use, it is far too small. We have already gone thru several cartridges which should last a year each ($130 each). They are only surviving three months due to how overworked the poor little filter is. Bids received from installers quote a new filter at $800 installed. 3. Near the end of construction, they had a team come to put up the fence between our house and our neighbor's. The neighbors have a sprinkler system. During the fence installation, the workers digging holes hit the water lines for the sprinkler system. Instead of alerting us or our neighbors, they crimped off the water line and buried it back in the trench. Then, when pouring the cement for the fence posts, they encased a sprinkler head in cement! When these vandalistic practices were brought to the attention of the foreman by my neighbor, the foreman on duty agreed to the errors and promised to make it right. However, after talking to the owner of the company, he came back and rescinded his apology and promise for retribution. The owners told us that we had given them verbal permission to infringe on our neighbor's land and took all the liability on ourselves! Amazing! Even IF we had given such permission, we would not have agreed to the gross negligence and purposeful cover-up that took place! 4. During the finishing work of construction, the workers threw all debris and excess materials--cement, wood, paper, paint, solvents, etc.--into the pool. When it came time to clean the pool at the end of construction, the cleaner said they had never seen such an amazing mess. Nor, had they ever had such difficulty achieving clean water. It took two full weeks to get it cleaned up for use. And a few more complaints: 1. The salesman promised us a roving vacuum...the owner refused to deliver on this. 2. The foreman assigned was the son of the owner and had no real experience, customer service skills, or communication abilities. Since the company received all the funds for the project, the communication and workmanship went steeply downhill. Trash, concrete chunks, and rocks were left all over the site. While we were promised that the fountain would ultimately be fixed "no matter how long it takes", all action ceased once they received the final payment. But, unlike Barrier Reef Pools and Spas Texas, I keep my promises! I promised them I would post this to every social media platform I can find. And, so here it is--my review of our experience. Proceed with caution if you use this company. read more