Fast service and very professional and friendly technician. I can always rely on a great job on my…read morehot tub.

We love this company. Bryan showed up on time (who does that!?!) He worked quickly, explained what…read morehe was doing, was friendly. Luckily he had the needed parts, so only needed the one visit to fix my beloved hot tub. Charged fairly for his time and parts. Since Aquatech is clearly a find, I asked him to do some upgrades on the hot tub. Will be a customer for life.

Such a great service offered! After receiving our Twilight 240 spa, I too being a new spa owner had…read moremany questions about properly setting up. Ted was incredibly helpful guiding us through the initial steps and using proper chemicals and amount of each. Our initial set-up was a Bulls Eye, water was perfect in all area's. Since that set up, Ted has been super helpful in guiding us with additional questions as we maintain the condition of our water. We are so grateful that we purchased our Master Spa and were connected with Lonestar for our service needs. Buying additional chemical and having it delivered when Lone star is in the area is a SUPER Bonus. Thank you, Lonestar Spa Services, for making spa life a Breeze!

Ted and crew did an amazing job on both sides. this wasn't the cheapest option. in the middle of…read morequotes id gotten, but im super happy i went with them. they are real pros and know their hottub/swimspas inside out. also they are a resource for any future issues. got me all set up with instructions on everything i need to know with many tips to avoid common mistakes. if i were to do another move i wouldn't consider anyone else.

UPDATE TO THE NIGHTMARE: AS soon as we posted the review below, Paul (Sales/Principal of company)…read morecalled us. He wants to all the sudden make everything right. Wants us to move forward. We asked him to come to our home to view the issues and discuss with us. He came today 6/17, never looked at anything. He is ill apparently, so he sat at one end of the pool and took notes of what we said. He stated they would have a meeting and get back to us. A couple hours later he calls with an offer $2200.00 or he fixes the issues. I said so you are trying to buy us off? Basically! I told him I would have to call him back after speaking with my husband. I call back to let him know we want the issues fixed not his pay off and that we would like to know/scheduled of when the repairs/work would take place. To which he said is impossible but he will do his best. He states everything has imperfections and its not even a big deal. Again, he didnt look at the pool closely and most issues are only seen when you are in the pool, because that's when you can see the complete inside of the concrete, bull nose, trim areas. Only if we sign a NDA would he remedy the items that his crews and him should have take care of already! Actually, never should have been left like this to begin with. I refused to sign the NDA and take down my reviews prior to the work as he wanted. So, we are left with a poor job by Aquamarine pools still. NIGHTMARE!!!!! I honestly cannot believe the reviews here, my husband and I had nowhere close to the experience that others are posting. These have to be paid reviews based on our experience. To date, we still have issues that need to be resolved and as usual Toinette says it's up to the mason guy or up to me to contact their contractor. I have received many rude texts and emails during the entire process from the team, to include Paul (sales) and Toinette as well. Our so-called new pool looks like we have had it for 10 years due to the poor workmanship. We had trenches in our yard for much longer than we should have as they didnt even know they were there supposedly. How did they not know they dug them and left them. Was told pool school Paul would clean up all their trash and fill in our trenches. Of course, when he arrived he laughed and said that's not his job. Toinette said it's just small areas until I sent her pics to let her know what we were actually dealing with. He also laughed when we asked him when we would need to use Jacks magic pink stuff that was listed as a must have item to have. Spent $89 on it and Paul said we don't need it. (they will not take them back so out of pocket here also) I made multiple complaints and not once did anyone come out to look at the nightmare we were dealing with. They blatantly did not care, DO NOT care and are awful at customer service. They get your money and then leave you with a disaster of a pool. We are still left with an unsatisfactory job. There is way too much to even put in this review. I attached pictures and screenshots as proof of our nightmare experience here posted there. Project start date was 4/1/2024. Hopefully no one else receives the same treatment as we did. I really hate having to post such things but this entire experience has left me with many sleepless nights and a lot of stress and I think they should take some accountability for how they have treated myself, my husband and our home. Who wants to have wasted $65K??!!! If anyone wants more information I would be happy to provide.

Great job. I was very impressed with the final product. Crew was professional and cleaned up…read moreafterwards. Showed up when they said they would ¹

The staff was following all recommended safety precautions during this COVID-19 situation. Amanda…read morewas very helpful through our purchase of our hot tub. The moving company was excellent...came two days early and 2 hours before they were scheduled. We had a few minor issues that Amanda handled immediately. You can't go wrong with this great team. BTW, if you buy a hot tub, you get a really nice welcome present as well.

They came out to give an estimate on repairs. I never heard from them again until I received a call…read moreto collect for a past due invoice that I never received for the service call that I never heard back from. He told me since I refused to pay they could not do any service for me again. Too bad!

After spending tens of thousands to fix the falling retainer walls and cracking moving pool deck…read moreand finishing the stucco job that Bobby never finished NOW my pool lights aren't working. my pool is not much over a year old. bobby and Trinity took my just under 250 thousand dollars and ripped me off with the worst construction and not even the pool lights are quality I paid for TOP quality and was ripped off by horrible work. potential pool buyers BEWARE! and if you like email me and I'll show you.

They broke my irrigation system. Owner peeped through my back windows. Let his dog into my property…read morewithout permission and didn't clean up after it. The decking they poured, is all messed up. Water collects in spots when it rains and then goes onto my back porch. Ruined my sod replaced it with mulch crappy mulch. Changed my design after collecting additional funds for concrete, then shorted me concrete. Structures are uneven, stucco work is poorly done. New pool equipment installed had leaks. Told the owner when they installed and they left it. Ended up calling another more experienced and ethical pool company to replace. Issues and concerns have been raised to this company via email and they have failed to do their jobs. When they received all the funds the owner decided to try and force us to sign documents accepting the condition the tiles are in. When we refused to sign he pulled his crew off the job. They was supposed to seal the tiles around the pool and refused to do it and sent an email stating they are finished. This company has caused a significant amount of damage and refuses to fix any of it. Be very weary of this company

Jack and his team have no interest in maintaining pool chemistry or properly cleaning the pool…read more They don't rinse out the skimmer baskets or seat them properly in the well. They don't test the pool chemistry. I had zero free chlorine just 2 days after service. The pH was way too high as well as the CYA. The pool was very cloudy one time and they did nothing about it when they came out. I had to call them back to fix their sub-par work. When I confronted them about the dirty skimmer baskets, Jack denied responsibility rather than man up and fix it. I'm going to find a real professional to maintain my pool instead of Jack and his 10-year-old employee. The pictures are AFTER they "cleaned" the pool!

I haven't had the opportunity to work with this company yet. They called me back to let me know…read morethey were booked out a few weeks, but offered free trouble shooting advice over the phone to save me a visit. I appreciated that gesture, and will use them in the future for other needs.

If you are looking for Quality Pool Cleaning, Maintenance, and Repair Service, at a Great Price…read moreJustin is your guy! He has cleaned and serviced my pool for years with amazing results! I have had OTHER COMPANIES that kept slacking in service and jacking up the prices, but Justin is always quick to respond, follows through with excellent service, and very reasonable pricing!

I can't speak highly enough about YellowRose Pools and Repair. When I faced a bad motor issue,…read moreJustin came to the rescue. Not only did he diagnose and fix it on the same day, but he also provided a quote for pool service at a very fair price. Now, thanks to their expertise, I enjoy the most beautiful, sparkling, crystal-clear pool I've ever had. Exceptional service and results!

I recently bought a home with an in ground pool and needed help learning to use the system and…read moreequipment. Angel came out and taught me how to use everything, perform maintenance on all the equipment and pool cleaning. He did a water test and explained what each level meant and how to balance the water. I highly recommend using Angel for your pool needs and I look forward to hiring him again in the future.

To start we had roughly 10 pool bids from other companies until we found Fossil Creek. Absolutely…read morethrilled with the service we received from Fossil Creek Pools! From start to finish, their team was nothing short of professional. They were incredibly responsive from the initial consultation and kept us informed at every stage of the project. We were impressed with their commitment to staying on schedule, and they completed the pool exactly when they promised, without any delays. The communication throughout the process was clear and timely--any questions we had were answered promptly, and we always felt like we were in the loop. And on top of everything, their pricing was very reasonable for the quality of work they provided. The end result exceeded our expectations, and we couldn't be happier with our new pool. Highly recommend Fossil Creek Pools to anyone looking for a reliable, skilled, and affordable pool company!

Do not purchase a pool from this company unless you live in Spring Branch. Our project began in…read moreFebruary, and we still did not have water in the pool by Halloween. This delay pushed back installation of our driveway, stalled all landscaping, and prevented our builder from being paid for months. Additionally, do not spend extra money on the hot tub feature. Although the system includes jets, the performance is so weak that you would be better off blowing bubbles yourself. This installer does not provide true hot tubs--only warm baths. I ultimately had to ban the sales representative from my property. This was a $250,000 pool, and the experience was unacceptable. Run--don't walk--away from this company. Once your contract is signed, you will quickly learn that "out of sight is out of mind," and customer service collapses without their technician, Dallas. He is the sole bright spot in the entire process and likely the only reason I have not already pursued legal action. This company made false promises, missed reasonable delivery timelines, and provided a poorly executed "pool school" orientation. I am still contemplating further action based on the experience.