Good, attentive care! I visited a new, rather demanding resident. He says good food is excellent.read more

Why didn't I know about this place when Mom needed someplace to live with her memory problems…read more(Alzheimer's 1998-2008)? Lake House is very nice. It's clean, the staff is friendly and helpful, and there are so many activities for the residents. My friend seems very happy here. After being here 30 days, she could not tell me one thing she does not like. She likes it all! When I walked into the dining area to visit my friend, I walked into an ice cream social. My friend and one of the other residents asked the staff member serving up ice cream if I could have a cup. She gave me one, and it was delicious. My friend showed me her room. It's small and cozy and she has her own bathroom. We sat outside talking, and it was a beautiful day. She showed me the lake behind the facility, and told me she loves watching the ducks. As we talked, a couple of musicians pulled up to the front of Lake House and unloaded their equipment. Within 30 minutes we heard them playing in the dining area. They were great! I look forward to seeing my friend often in the future. I'm so glad she's here!

When it became obvious that my Mom could no longer live independently I looked at a lot of ALFs. My…read moreMom's income is extremely low so cost was a big issue for us. The only thing she could afford at other places was a shared room that was tiny. The social worker we had knew the folks at Heron House. They worked with us to get Mom a private room at a price we could afford. Sherry, Marybeth and Courtney have all been really great to me and my Mom. The staff is consistent without a lot of turnover. Mom has her favorite nurse-Tequila who really makes her laugh and her favorite tech-Brittany who is very sweet. The all day dining room is a huge plus as the residents don't feel they have to hurry or they'll miss a meal. The homemade soups are amazing by the way. Heron House may not be the newest facility but the care they give their residents is genuine. I have found them to be responsive, caring and kind.

In March this year my father was admitted to Oak Manor Rehab center for physical therapy after…read moresurgery for repairing broken femur from a fall. After 5 weeks he was close to discharge but then became deathly ill from 4 serious infections that were all preventable and caused by neglect of simple hygienic care and poor medical attention from staff and facility. He was in ICU for 4 days fighting pneumonia, severe UTI, E-Coli and blood sepsis. He remained in hospital for another 15 days recovering before able to come home. At home with home healthcare and 24 hr. care necessary now. He is very slowly recovering with PT but is no longer independent as previous to original injury. Due to the severity of infections and hospitalizations he has lost a large amount of his cognitive thinking and communication abilities. He now suffers from chronic COPD due to pneumonia. So many more things happened and lack of care that would take a few more pages. Please do not take your loved ones here is all I can say!

Accepted my wife for rehab, on day of transfer from Morton plant, Im told they are rejecting her…read moredue to having a paresentieses catheter for ascites drain. They had all medical records, I was told their staff isnt trained, so train them. A drunk monkey can do it. I do it daily myself, user friendly. BEWARE!!! They probably are doing a infection risk assessment and then say NO. NOT THE WAY TO ADD STRESS TO ANY FAMILY

A family member lives here. They consistently lose good employees, underpay and run people ragged…read more I hear stories like "the kitchen ran out of spoons", "we had soup in paper bowls tonight", and "they don't have enough staff to clear bus the tables so the wait for dinner was over an hour" along with tough as nails chicken. I've lost count how many chefs they've been through. I have heard concerns that the group shuttle buses are frequently broken down and makes me wonder if they are being regularly serviced.They've cut back the hours and transportation services they provide.Meanwhile the rent goes up year after year a lot more that inflation. Despite Florida being "open" during covid, management kept the independent living residents locked up like prisoners even though the employees could come and go every day. No family wants to move a 90 year old relative after settling in, and ownership seems to be well aware of that. Still, on balance a nice place- just lock in your rent before you sign!

I can only speak from my own experience. My mom / dad were there for a little over a year before my…read moredad passed and my mom needed higher level of care. I feel like the place is good, the apts are bright, the staff has always been helpful, the maintenance crew seemed prompt. The food is okay... kinda standard for these type of places. I didn't leave there feeling like I was bitter about the situation at all. Pinecrest is okay in my book. It has a homey vibe. Moved mom to a much smaller facility, where in her bedridden condition, I think she could get more personalized care than a large place could give.

Do not move your loved ones into Sodalis of Largo. The…read moremanagement has shown a disturbing lack of care for my parent's well-being. Essential, doctor-prescribed medication was denied because they "couldn't find the order," which is completely unacceptable. I have gone in person multiple times, specifically requesting to speak with the executives running the office. Each time, the front desk staff--who are neither welcoming nor professional--disappears into the back, only to return with the same response: the executives are too busy and will see me when they decide it's convenient. Not once have they made the effort to meet with me directly. It's also a known fact that employees are treated poorly here, which only adds to the toxic environment. My husband and I are already searching for another facility to move my parent. Families deserve better than this lack of compassion, accountability, and basic responsibility.

A resident here for 2 yrs, with 8 exec directors in 24month, although the place is well maintained…read moreand looks nice thank you Brandon Foster director of Maintenance, once you get past the smoke and mirrors thank you Brandon Foster,attentive director of maintenance, having 8 executive directors andthe attitude of one specific caregiver, leadership knows who it is one star speaks volume, to the services rendered and one bad apple Kudos to the Directors of activities, Amber and Teri for their creativity and good vibe they bring , the dining experience is similar to a high school cafeteria and the menu?? No kind words to express the lack of satisfaction, the failed leadership, which starts in Dallas and continues to fail. as of Jan 11, 2025, the saga continues going on 9 Executive directors now and a continuing attitude by one specific caregiver who kills time scrolling on her phone and supervised by the H&W Director Valarie, needs to be addressed and falls on deaf ears, a frustrating place to live and call home, one bad apple spoils the bunch. and-yes, little yipping dogs are allowed and yip into the night, with all of this, I find it challenging to make this place a happy and pleasant experience and a place I want to call home, begging to get 10 minutes of help for a shower and bedding to be made up is a real thing, Being short staffed is the reality the 9th executive director will start next week let's hope for a better outcome 01/19/25 As of today 1/26 nothing changes. I can only hope Karma catches up with the nasty one she knows who she is as does the failed leadership it's not a pleasant place to to be any one thinking it's a nice place, needs to live it, it's under staffed and I could go on and on resident on the floor at 530am nobody around to help her, so under staffed 2 caregivers for 3 floors on the overnight no pager to respond to a call bell at 63 years young, not my idea of a pleasant retirement

I can't imagine how this place can be any lower than a 4 having great familiarity about so many…read moreothers in the area and nothing can hold a candle to Cypress Palms. And you get what you pay for. I don't think pricing is too high at all. And the care and the staff is amazing. It's been a very stable group with the main caretakers having great tenure. I personally have had nothing but excellent interactions, care and concern. If you can make it this work for a loved ones, you can rest assured they are going to be well cared for.

As POA and Health Care Surrogate for my friend, I helped her find an ALF. We looked at many in the…read morearea but once we walked into Cypress Palms, it was very apparent that this was going to be the place. It was immaculate, no smell at all, everyone was happy and friendly, and there were decorations for the season, which made a very nice, welcoming atmosphere. My friend decided on a one-bedroom apartment with a screened patio, which also had a small kitchen area. It is a nice-sized apartment and we were able to fit all her bedroom furniture in the bedroom, including her recliner chair, and a full-sized couch, a love seat, two arm chairs, coffee table, end table, and chest in the living room. Over time, she has deteriorated, both physically and mentally, and the staff has adjusted as needed. She can be overly demanding at times, but the staff is patient and understanding with her, and always there when she needs them. I've eaten there a few times and the food is delicious and nutritious - and a varied menu which she can choose from each day. I highly recommend Cypress Palms for any of your loved ones. They have always gone beyond my expectations in caring for my friend.

This review comes from my deep appreciation for the care my mother received during her nine years…read moreat this facility. The staff--from Abby to Grace and the entire team in every cottage--deserve recognition for their attentiveness, compassion, and support toward both residents and family members. The cottages are consistently clean and well maintained. Meals are nutritious, balanced, and served on time every day. Even when I was away for the summer, I felt confident knowing my mother was in good hands. The staff communicate regularly about residents' health and behavior, sharing both positive updates and any concerns promptly. My only suggestion for improvement would be to ensure better management of personal clothing items, as they were occasionally misplaced or taken by other residents. I recommend the facility to family members looking for a place for their parents or family Louise T

STAY AWAY!!!! Pacifica Belleair is infested with Scabies and lice.!!!!!! The caregivers have zero…read moretraining to care for dementia patients, are abusive an negligent. The State has closed two cottages due to the infestation and poor conditions (full of roaches). The director, Dawn Grady, is a horrible human being who only cares about filling the place and residents are dying due to neglect. I regret sending my mother to Pacifica Bellair for the 8 months that she resided there, ending up with a huge hematoma that bled for two weeks. One of the residents, a little old lady that lived in the same cottage than my mother, was sent to the hospital with maggots in her legs and private parts. She died in the hospital. This place SHOULD BE CLOSED and Dawn Grady should not be working with our fragile loved ones.

I have been so impressed with the entire staff at Arden Courts in Seminole, Fl…read more My husband entered the facility about a month ago and we already feel like family! I would like to mention a very hard working employee...BRENT MOSS is the building coordinator....and has taken care of a few problems we had with tv installations...he promptly took care of any issues as soon as I spoke to him of them. I especially liked the kindness and respect he gave my husband!!! Brent is very special and an asset to yout organization!!! Thank you Brent, Donna, Laura, Natalie, Wilson!!!...the entire staff...from food service to activities..nursing...CNA's!!! THANK YOU You're the BEST!!!

Memory care is all they do. Arden Courts as a nurse in the community 24/7. They offer compassionate…read moreloving care to the residents and families.

I spent 2 years looking for a place to move to as a new single widow. As soon as I saw Regency…read moreOaks I knew my search was over. It was so beautiful !! The 40 acres are something to admire and it was so peaceful not hearing traffic . I have now lived here for 22 years and I have had very happy, healthy Times with my many friends. Eleanor F.

We moved into Regency Oaks Senior Living facility about three years ago and just want to recognize…read moreChris and Eric from the Maintenance Department. They work under Darwin's leadership and have always been great about responding quickly to our work orders. They take the time to listen and always come up with solid solutions. We've seen a big improvement in the maintenance team over the past few years, and it hasn't gone unnoticed. Not long ago, our air conditioner broke late at night--around 10:30 PM. Justin Chapman, the Security Manager, jumped into action right away and made sure we had a cool, comfortable place to stay that night. We appreciated how quickly he handled everything. The care, quick responses, and genuine concern from the staff are what make Regency Oaks feel like home.