I should have left a comment a long time ago. Honest, courteous and never up-sell. You're treated…read moreas family. Like most of their clients, I've gone from one shop to another to another. A friend told me about Al and Alex. I've also told my friends.

Al and Alex run a clean and honest auto repair shop. I was uncomfortable with the recommended…read morerepairs by the BMW dealership so brought the car to Twin Brothers automotive. He inspected the car and found it to be in excellent order. No small wonder they have a 5 star rating.

I brought my Mercury Grand Marquis in for repair. I had no air no heat and my directional airflow…read morewasn't working. I was told by Shelby (who works there at the front counter) that it was going to cost $1007.27 to fix my car and that would allow me to have AC and Heat and directional airflow. after they worked on it and before payment was given over the phone, I was told by Shelby, yes it has AC yes it has Heat and yes the directional airflow was fixed. I paid the bill and when I picked up my car after work that day, I had AC and directional airflow, however I had no Heat. they asked me to bring it back in and then tell me, it's another issue for my Heat that's going to cost me another $1000 and because the mechanic I was talking to is the fiancé (Chris) of Shelbys, Chris says I never asked to get my Heat fixed and I'm basically screwed. stay away from these crooks!! if they were upfront and honest with me, I never would have paid $1007.27 to fix 2/3 of my cars problems. scammers and Liars!

I was so pleased after I picked up my car the other day from Farmeries Garage. It runs so much…read morebetter after they serviced my car. My car is an older 1990 Mazda 323 and it is a lot harder for me to find parts for it. Well, they worked extremely hard to find those parts for me. After visiting two other garages previously and them telling me that they did not want to work on my car because of its age and getting parts for it. It was a refreshing experience to contact them for service. Not only were the employees there so helpful, but they made it a point to keep in contact with me during the entire process. They are friendly, helpful and kind staff really went that extra mile to help me out. I have not had that kind of service in a long time. Another thing I was impressed with was that I need another repair on my car and I believe the owner told me he would search for that part so I can have the steering on my car repaired too. That to me is great customer service. I actually live up in NC and came down to visit my family during the holidays. My car broke down before I even got to my parents' house. So finding them was a blessing. When they get the other part, I will specifically drive down and have them repair it. I recommend them 110 percent. They really seem to care about the job they do and it shows with how their customers like them. I can now include myself in that statement. Great job Farmeries! Thank you! You are all amazing at the job you do! Gratefully and sincerely, Joe Freire of Charlotte, NC

Helpful phone advice to deal with our car situation . Called after hours in storm stuck with kids…read moreand owner kindly provided advice for free on phone to resolve the issue.

Mobile Doc Auto Repair was a lifesaver. The battery died in my Honda Pilot while it was parked in…read morethe garage and I couldn't move it as the gear shift locked as well. I needed a mechanic to come to my home to make the changeout and Jack, owner of Mobile Doc Auto Repair answered my call in the morning and was at my home by noon. A quick test to confirm the battery was indeed the culprit and Jack gave me the option to jump the vehicle and go to a battery place for the fix or he could make the run and install it at the house. I work full time and I had Jack make the purchase and install at my home. The whole process/transaction was quick and I was up and driving again. Jack was knowledgable and professional and affordable. Mobile Duo Auto Repair is now in my contacts if I ever need a mobile mechanic.

I was very pleasantly surprised when I took my car in for tire installation this morning. I had a 9…read moreAM appointment. In the past, appointment times meant very little when I visited this Pep Boys, so I was somewhat prepared to wait for longer than necessary. I was taking advantage of a fleet service installation, so choices are limited. However, today, I was checked in promptly and professionally; my car was quickly taken back to the shop; I received text communication along the way; at 10:26 AM, my car was ready. Checkout was straightforward; I received thorough documentation, and I was on my way out for a late breakfast. Kudos to this Pep Boys for improvements that have been made to customer service!

I brought my car in because the AC was blowing hot air and paid both a $59.99 AC/electrical…read morediagnostic fee and an additional $9.99 AC system evaluation/package fee to find and fix the issue. After paying over $500 total for diagnostics, tires, alignment, and an AC relay replacement, I picked up the vehicle only to find the AC was still blowing hot air exactly as before. The explanation I received was that they "did not check if the AC was working" after replacing the relay. That is unacceptable for an AC repair diagnosis. Verifying whether the repair actually fixed the issue should be the most basic part of the service process, especially after charging diagnostic fees specifically for the AC problem. To make matters worse, the only resolution offered was that they would "not charge to remove the Freon" if I brought the car back again for additional repairs. In other words, I paid for a repair that did not solve the problem, and now I am expected to spend more time and potentially more money because the repair was never properly verified before returning the vehicle to me. Very disappointed with the lack of quality control, accountability, and customer service. I would not trust an AC diagnostic or repair here again.

Excellent Service performed They didnt charge a fortune, and…read morethe Staff was courteous! :)

All very good Very nice and doesn't screw ya…read moreHe tells ya like it is !!!! And fair Knowledgeable and professional

Had a service engine light and no air conditioning. Selected Mark because of his rating. I first…read moremet him and he evaluated my situation and gave me a great estimate. He allowed me to order the parts from amazon. He came out to where I was staying and performed the service needed. He work very diligently doing quality work. He replaced air conditioning compressor and recharged the system. He is an excellent mechanic. Very fair pricing. He earned a great tip.

Mark owns shop and is outstanding. I purchased a new air compressor from Sears a few months ago It…read morefailed after 2 days. Replaced with another 1200.00 compressor. Failed after 2 months. Mark changed out the faulty and replaced for 1/2 the price! Wonder why Sears auto closed down?. I will go to Certified for all my auto needs!!