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    Bartlesville Chrysler Dodge Jeep Ram

    1.7 (7 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Bartlesville Chrysler Dodge Jeep Ram

    Routine automotive maintenance

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    Tate Boys - Tate Boys Tire & Service - store front

    Tate Boys

    (16 reviews)

    Been a loyal customer since they started. Always had 3 vehicles all going through several sets of…read moretires each along with engine and interior repairs. I gradually began noticing an increase in cost, several times a very noticeable out of line increase. Price of tires is always way more than you are quoted because of all the extra items, service and fees added. I hate that valve stems are extra charges separate from the tire itself. It's part of the tire. Tire has to have them and they should not be an added cost. Tire disposal is not my problem. I shouldn't have to pay for extra to haul off the stores trash. One of my vehicles is a Lexus SUV. I am used to everything being more expensive for whatever reason. But when I got the bill for 1300 dollars for four tires I was not happy, but paid it. Could have went anywhere else for half that. Having a charge account is to convenient because its easier to just put it on the tab. But the reason I am writing this is I believe they crossed the line. There should be some consideration for the years of being a customer. Maybe not get special deals but at least not get tagged for every penny they can. My daughters window would not move and it was half way down completely stuck. I called told them need passenger window repaired, no problem. She took it in told them passenger side window needs fixed. They gave her an "estimate" cost of 100 dollars which she reported to me and I approved it. I picked her up as they were taking it in the shop to have lunch and shop. Before lunch was over they called saying it was done. I was shocked how quick. Less than an hour. Dropped her off, they put it on my tab handed her the bill and the keys and off she went. She puts the bill in the glove box and life went on. A week later the window gets stuck the same way, i told her to take it back but the next day it began working. A month later it happens again and I forced it closed and told her to just leave the damn thing up, all the while THINKING the bill was close to the estimate of 100 dollars. 5 months pass since repair and it breaks again this time it is stuck bad so I told her to bring me the bill so I could see if there is a warranty on their work still thinking it was 100 dollars. I opened the bill and noticed that they, billed me for replacing BOTH front windows one of which worked fine and was never mentioned as needing or wanting repair. Parts were 150 per window for a new motor in each. Labor charge for installing both was a SUB total of 350 dollars. Here is the beauty part, they charged me 100 dollars which on the top of the bill was referred to as "estimate" but in the billing part was now called a diagnostic charge. Which meant that, we said the window is not working, they agreed to repair the window. I did not know why it didn't work but assumed that prior to repairing it THEY would figure out why it didn't work in order to complete the repair. Broke window, find out why its broke and fix it, is what I believed the process would be. I was wrong. Figuring out the "why" it is broke costs 100 dollars calling it diagnosis time. I would have waived the diagnosis fee just to see how they intended to repair a window without knowing why it was broke. Moving on to the second page of the bill a transportation surcharge of 2.50 as included. I assume thats how much it they charge to drive it 20 feet into the shop. I always kinda figured that was free or I'd have driven it in there myself OR they can fix out in the lot. 2.50 was how much I made per hour at my first job. The bill continues and for some reason this was my favorite. 60 dollars for shop supplies. Would really like to get an itemized list of what supplies were used and the cost of each. Loyal customer for 20+ years and get charged 60 bucks for shop supplies. I'm surprised they didn't charge me for printing out the bill. One more note: on page one it states "customer requests repair of right front window". On the second page it states "Both front windows repaired by customer service tech Donald". Estimate was 100. Actual cost 831.00 for installing one window motor, allegedly. 831.00 for a repair that one week later failed and failed 3 more times within 4 months. One might wonder if a new motor was actually installed considering it lasted one week. AND it really brings into question if anything at all as done to the working perfectly driver window. That one didn't fail after a week because it was never broken. But it was my fault for not reading the bill. It was my wifes fault for putting an automatic pay every month like every other bill has. But it's their fault for fraud. I called and told my story to whoever answered the phone. Told him that she was bringing her car in later and I want the window fixed and all you will hand her when she picks it up is her keys. That happened. Not sure what to do about the bill. They never offered to make any of it right even after he saw it

    Tate Boys is great! They are pretty quick and are helpful at trying to identify things to watch out…read morefor without upselling you. They aren't always the cheapest, but at least I know they'll do a great job and stand by their work. I wish they could do more kinds of auto service sometimes, but they do more than the average tire shop.

    Patriot GMC Hyundai

    Patriot GMC Hyundai

    (33 reviews)

    It is not often I can qualify an auto dealer for a 5 star review., in fact, never…read more However, Patriot in Bartlesville gets my vote. While both Trey and his manager conducted their negotiation on behalf of the dealer, they were cordial, professional and fair in their dealings with me. I understand that the livelihood of all depend on Patriot getting the most money for their sale, and offering the least for my trade-in, we all knew each other's position on the transaction, and eventually made an acceptable deal. I insisted on using my bank for financing, but after a thorough review, Patriot gave me a second chance to handle the financing themselves, and I ended up far better off than I would have been otherwise. I was so pleased with everything, I even let them talk me into a 3 year service agreement! I'll have to drive to Chandler for service, but I am happy all around with my experience. Sincerely, William (Bill) Blaschke OKC

    I rarely leave negative reviews, but my experience with this dealership was one of the worst…read morecustomer service experiences I've ever had. Over the course of more than nine weeks, my vehicle was in and out of the dealership for transmission issues, and although the transmission was eventually replaced, the entire process was handled terribly. Communication was virtually nonexistent. I had to repeatedly call just to get basic updates, and every time I spoke with someone, I was given a different explanation or told that yet another random part needed to be replaced. It quickly became obvious that no one seemed to know what was actually going on with my vehicle, and no one made any effort to keep me informed. Unfortunately, getting my vehicle back wasn't the end of the ordeal. Because it was still having transmission problems, I paid out of my own pocket to have it inspected by a transmission specialist. Their findings were alarming: the transmission was leaking, the seals were badly corroded, and the transmission fluid was completely empty. This was on a transmission the dealership had just installed. To make matters worse, the rental vehicle the dealership provided while my car was being repaired had its own issues. During the time I had it, the rental needed an oil change, so I took it in for service. After the oil change, the drain plug or seal had not been properly secured. By the time I made it to work--over an hour away--the rental had leaked out nearly all of its oil. I had to stop and buy oil myself just so I could safely make it back home and return the rental to the dealership. It was unbelievable that even the loaner vehicle experienced a preventable problem because of improper service. I immediately contacted the dealership and explained the situation. I reminded them that I commute more than an hour each day for work and had unknowingly been driving a vehicle with essentially no transmission fluid because of their workmanship. When I brought it back, I was told replacing the seal "isn't something they do." That explanation made absolutely no sense considering they had just installed the refurbished transmission. Even worse, no one apologized, acknowledged the inconvenience, or showed any concern that I had to spend my own money to diagnose problems that should have been caught before the vehicle was ever returned to me. As if that wasn't enough, my vehicle was also damaged while it was in the dealership's possession. It had been backed into something hard enough that the rear bumper had to be replaced. I wasn't informed about the damage--I discovered it myself when I went to the body shop. Instead of immediately taking responsibility, I was told they "didn't know it was there," which is extremely difficult to believe. The lack of honesty was just as disappointing as the damage itself. Mistakes happen. What matters is how a business responds when they make them. Throughout this entire experience, I was met with poor communication, inconsistent explanations, subpar workmanship, a complete lack of transparency, and zero accountability. Returning a vehicle with a leaking transmission and no transmission fluid isn't a minor oversight--it could have resulted in catastrophic transmission failure or left me stranded during my daily commute. Yet there was no apology, no ownership, and no urgency to make things right. While I appreciate that the transmission was eventually replaced, that does not excuse everything that followed. Customers should never have to beg for updates, pay out of pocket to verify repairs, discover damage to their own vehicle, fight to have legitimate concerns taken seriously, or have more problems created while driving the dealership's own rental vehicle. Based on my experience, I cannot recommend this dealership. I genuinely hope they improve their communication, workmanship, quality control, and accountability because no customer should have to endure a nine-week experience like this simply to have their vehicle repaired. They also deleted my review !! Be aware

    Bartlesville Chrysler Dodge Jeep Ram - autorepair - Updated August 2026

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