First time visiting this store. We walked in and not only did the 3 people standing near the door not ask how they could help, but didn't even speak. After we looked around just a bit, Beverly acknowledged us and tried to help. Do better, BHF! read more

I've never had a "bad experience" with this store, always a positive experience. To those people that get their medical advice from a furniture store associate, don't. Go see a doctor, they will tell you what type of mattress you need, then go from there; and if you have a bad back, I am thinking that a doctor specializing in chronic back pain will more than likely recommend a firm mattress and an exercise/stretching routine. Also, MANY stores hire delivery drivers not associated directly with the store. I don't know about this store but think about that before you bash a business due to a bad experience you had with someone that may not even be one of their employees. I don't work there, never have and I have no connection with this business at all. I'm just an old retired guy that will definitely go back to BHF for my future furniture needs. read more

My initial goal for coming into Bartlett Home Furnishings was to make a purchase for my bedroom. Well...They carry the beautiful Hooker line. My salesperson, Ms. Dyanne, was an absolute jewel. No pressure and she provided wonderful ideas and decorating options. My husband and I are extremely pleased with our couch, loveseat, recliner and bedroom purchases. He is thoroughly enjoying his zero-gravity recliner while watching football. The owner, Doug, is also very easy to work with. From the salesperson to the owner, to the delivery/set up persons, Bartlett Home Furnishings provided "premier" customer service and I would definitely recommend that you visit them. You will not be disappointed! Barbara B read more

We are designers and worked with BHF on one of our clients. We were very pleased with them! The communication was amazing. The prices were outstanding. I was very pleased to know that they could get all of the pieces we were looking for. The selection was perfect! Move in day was a breeze! Their delivery crew was TOP KNOTCH!! We will definitely be using them again. Thank you so much for taking care of us and our client. read more

The worst furniture delivery experience ever! For two days they scheduled delivery. For two days they didn't show up. No phone call either day. After waiting we call them and they tell us you are the next stop. Then they are stuck in traffic. Then their truck breaks down. Then the same thing the next day. And manager Steve doesn't know what he can do about it. Never shopping here again. read more

I love the wonderful selection of pieces I bought from them. A couch, recliner, and Harvey Ellis Stickley bed. The quality has been outstanding. read more

Best furniture store in West Tennessee! They even carry the beautiful Stickley line. Owner is easy to work with.

Thank you to Kathy and the staff at Bartlett for assisting me in selecting the perfect furnishings for my home. She was so helpful in making many decisions. The brand and fabric selections are amazing. Also, my new drapes for den and dining room are perfect! I look forward to working with your store again! Jan B. read more

Over the last 15 months I have spent 20,000$ at BHF. One of my purchases was a very soft mattress. I wanted a soft one because of back surgeries etc. After having it less than a week I noticed it had a severe trench down the middle of the bed, could barely get out of it. They sent an inspector and deemed it unsatisfactory,but told me it was because I was sitting too much in the middle of the bed! They agreed to swap for another, but I had to call them after a month because I was never told this. So I went in to select another one and Linda and Doug showed me a firmer one that based on my medical needs would be the best for me. Granted this new mattress was TWICE the price of the other at $3000. Got this new bed delivered and after 3 nights I realized this bed was almost like sleeping on a park bench. Even though I tried it in the store, those beds have been sat and laid on for years. After going back and forth with Linda I was treated very rudely and told that Doug would call me back. He never did so I called him after a week. He told me there was no COMFORT warranty on any of their mattresses. Basically if you didn't like it you were just stuck. He said they could not "eat" a $3000 mattress. Funny how that don't tell you there is no comfort warranty when you buy one. I'm telling everyone to beware of this store. They do NOT stand by their customer. My guess is they probably don't get too many repeat customers. Even a bed in a box has a comfort warranty! Tell everyone you know not to buy from them. I was a very loyal customer and my daughter was also going to furnish her new home from this store. Not anymore! BUYER BEWEAR! Lynne Reese read more

One star is too many. I spent over $4000 at BHF. The bases of 2 swivel rockers I bought came un-fastened within 6 months of purchase, and the sofa I bought unraveled at the seam within the first 8 months. They originally agreed to repair but did not do so satisfactorily. When addressed, we were treated extremely rude and unprofessionally. We were told the issues were due to lack of care, which simply is not true. We were dealing with one of the owners and he just quit communicating with us. Extremely disappointing. read more

I purchased 2 sofas Jan 2020 that were delivered March 2020 due to the special order. With everything that took place last year, I did not get around to writing a review but I noticed whenever I see, Doug Guizlo, the manager in the commercials on tv my blood pressure goes up. So, I decided it was time to share my experience. My sofas cost more than $4500 so I expected a quality product. This is a quote From Bartlett Home Furnishings "We appeal to customers who want better than average quality furniture, rugs, and decorative accessories for their home, pieces that will last many years, without paying high retail prices." With that being said, 11 days after my sofas were delivered, I noticed so much sagging and wrinkling of the cushions, it looked as though I have had the sofas for years. I immediately called the store because I was always told that the store would make it right. Doug came out to our home personally with paperwork, in hand about the fabric, and started telling my husband and I about comfort wrinkles. We had never heard of comfort wrinkles nor were we interested, in having sofas that wrinkles looked like worn or used fabric. He also stated that we needed to vacuum and fluff the cushions daily. I let him know that we did not want furniture with a daily homework assignment. But, then things got worse and the professionalism went out the window as he started raising his voice. He jumped around in the floor and was clearly becoming very angry. To add insult to injury, he stated we should have looked at the reviews of the manufacture before we purchased the sofas and stated he does not buy "Anything" without looking at reviews. I responded, by letting him know, that I was going by the reputation of Bartlett Home Furnishings, for a quality product. I had no idea who the manufacturer was at that time. He also stated he had never had a complaint, about that manufacturer before .We wanted to get him out of our home as soon as possible because the interaction had become very uncomfortable. Mind you when he walked in our home, he noticed other pieces that had been purchased from his store and I told him I have always liked the quality. He basically told us there was nothing he could do about the sofas and we had to deal with it. He then called back and stated that the manufacturer would send new cushions. I was under the impression that all the cushions would be replaced but that was not the case. After 2 more months, I had to go to the warehouse and pick up cushions. It was 6 or 7 large boxes. I started feeling better until I got home and realized they were just the inside foam of the 6 bottom cushions. I texted back and told them how disappointed I was and never received a follow up call. I am so disappointed with my sofas and the unprofessionalism and disrespect that was displayed by Doug Guizlo was completely unacceptable. read more

If you have to ask how much then you can't afford it! What kind of business doesn't list prices on their web site. I'm moving to Memphis and wanted to start all over and furnish my new place with everything new. But I guess I can't afford your offerings. I'm not going to request prices on 50 items. Poor business model. I guess my money isn't good enough....you lost my business and how many more. read more

Do not, under any circumstances, do business with this place. My poor sister has suffered from chronic pain for the last 20 years. She has spent $20,000 with this business in the last 15 months and purchased a mattress based on their recommendation. First of all, these people should not be making recommendations to people who have medical conditions. they told her the mattress that they sold her was best for her medical problems. That basically amounts to medical advice that they are not qualified to give. They also failed to tell her that they do not offer a comfort return policy. You would be hard-pressed in this day and age to find a mattress company that does not have a comfort policy. The purple mattress has 100 day return policy, and their mattresses are not cheap. When my sister contacted Bartlett home furnishings three days after she purchased the mattress, realizing that she would not be able to sleep on it, they basically told her it was tough luck. A loyal customer who has spent literally tens of thousands of dollars at this business means less to them than having to eat the wholesale cost of this mattress. They took complete and total advantage of a vulnerable person desperate to find a comfortable mattress, took her money, sold her a inferior product that she cannot sleep on, and then told her they couldn't help her. If this is how you or your family want to be treated then by all means, buy from this store. read more

Great job in assisting us finding replacement furniture. Their selection is very broad and we foud it to be more to our taste. The salesman was very knowledgable of the furniture and assisted us with a home layout evaluation and plotting of selected furniture to insure it was going to fit properly meet our needs. They were friendly and allowed us to shop without looking over our shoulder. read more