The laundromat is clean, has plenty of machines, and is conveniently compatible with the PayRange…read moreapp. The attendant on duty is also very helpful if you are having trouble with a machine. They even held the door for me on my way into the building which was really nice of them. I also like that there are places to sit while your laundry is going. They also have children's books and coloring books to keep kids occupied, which I thought was a nice touch even though I didn't bring any kids with me

We needed to wash some comforters that wouldn't fit in our washer at home. We searched the area and…read morecame across Laundromat +. Boy , are we glad we did. The place is clean, they have different size washers for your needs & there were actual people there to help with the machines....on a Friday night. You can pay with quarters or scan the bar code & use the app. It couldn't have been easier.

Went here to use dryers, since my dryer was broken. Incredible place, super nice and very helpful…read morestaff! Clean areas with many washers and dryers! Drying down in approximatley 20 minutes. Would highly recommend Wash Smart Laurdry in West Chicago!

I liked how quiet this place was, not a ton of people were there which surprised me because it's a…read morereally clean facility with all different sized washers and dryers

So I was living in an apartment that didn't have a washer/dryer and I've used JetXpress Laundry for…read moreall my laundry needs. When I was traveling around the U.S. (and then some) for security conferences and security site reviews, I would drop off 20-30+ lbs of laundry, sometimes really sweaty workout t-shirts, clothes that could almost walk by itself and more than occasions, a few pairs of 5.11 pants that were so caked in mud that I thought they were completely trashed, but fear not... These instances were no challenge for the staff at JetXpress Laundry. Just like the sign says at the door, two minutes to drop off laundry and two minutes to pick it up again. The turnarounds were never an issue, and sometimes when I knew I might have to jet out someplace, and didn't take care of my laundry, they were able to wash and fold it often within the same day. The staff is always friendly and would challenge my Rosetta Stone Spanish skills while I was dropping off laundry and picking it up again. An added plus is that they accept credit and debit cards unlike some of the other drop-off laundry locations around Elgin and Dundee. You wouldn't go wrong bringing your laundry to JetXpress, just look at all the other five-star reviews and see why!

Good afternoon, I want to report this girl, I think her name is Olivia, she spends her time on her…read morecell phone, she doesn't pay attention to the customers, I went to wash clothes today Sunday and there were a lot of people, I left my clothes washing and she came back to dry them and I left and she continued folding those clothes and she was on her cell phone, on the other hand the other girl is an excellent girl, very attentive to the customers and she is doing her job alone, while the other one is on her cell phone, please people like that do not hire her because she has no interest in her job.

I just needed to dry my laundry, but they kicked me out, telling me that I was required to wash it…read moreas well--that drying alone wasn't allowed! But I'm paying for the service--what difference does it make? Especially since most of the dryers were empty.

The worker argued with me due to the fact their washer not washing my clothes properly. they were…read moresoaking wet and she blamed it on "soap". Im sorry but this was very unprofessional and could have been handled better.

I am from out of town (hey Chicagoland is a big place). My husband and I needed to do laundry after…read moreweeks of camping. I googled and was then recommended this laundromat. It is bright, clean, quiet, and staffed. They do have several sizes of machines ranging in price from $3.75 to 11.00 wash. (11 is like a Ferris wheel!) drying is .75 per 13 minutes. Dryers are hot and 13-20 mins is good to go even for towels. Carts are readily available. Clean floor if you drop something. Everyone has access to folding area. Bathrooms are clean but need a swipe from an attendant. Vending machines available and reasonably priced. Tv is on low if you're interested, background music is low. Chickens play area. Several walls of washers and dryers. I got 10 loads done in 2 hours! Spendy ok, but have you ever hand washed 10 loads... let's weigh the options here. Detergent is available, bleach, oxi clean, and even laundry bags... all for a small price. Also have drop off service. It is credit card or add dollars to a swipe. My cc didn't like the 10+ authorizations. Definitely a non creepy, bright light, reasonably busy on a Saturday laundromat. Would recommend.

Everything clean laundry is actually very clean and the people that work there are very helpful…read more Highly recommend this laundromat

Super clean, great, friendly employees, easy to navigate and a cup of coffee to boot!read more

Friendly service! Clean and good machines. This laundromat takes cash and card for payment. They…read morehave self service machines and drop off service.

How do we go about getting our money back after the machine eats it? Other than that, not bad…read more Small and clean

This laundromat is filthy! the inside of the machines smell like mold and mildew. your clothes do…read morenot come out clean. it's like you just paid to have your clothes sloshed around in water only! it's honestly not worth it. and also, the bathroom is comparable to a porta potty at a sold out concert.

This laundromat is a laundromat. I chose to come here instead of others because their website says…read morethey have free wifi. There are zero signs posted containing information about wifi; any network that could potentially be for this laundromat is password protected. Please don't advertise wifi if it isn't actually accessible. I was hoping to get some work done but now I am just staring at my laundry and counting down the minutes in frustration. Additionally, I'm thankful I had some quarters in my car. Washing machines take cards but it seems dryers only take quarters.

If I could give zero stars I would. Not only do they not list any pricing on the website, I call to…read moreget information, the number is disconnected. Someone texted me asking what I needed and I simply said how much are your machines? Sounds simple right? This person, whoever they were proceeded to banter with me back and forth asking my name like that makes a difference to the pricing, and when I said that my name is unimportant can you just give me pricing? They told me no, you need to come by. Sorry, but when I have a house full of laundry to wash I'm not driving place to place to "check out the machines" I want to wash and dry my crap and go home. I told this person that it was bad business and they should have just given pricing it was a simple question, they shot back with "well now you know." do not go to this laundromat, it's either teenagers running this place, or someone that just hates money and a potential customer that would've spent probably $40 doing laundry. Very very unprofessional.

Was first time and it was great. Picks up on time and returned On time. Followed directions. Very…read more Pleasant. Clothes arrived back beautifully folded and very clean. Getting ready use again. Thank you for the great service staff and owner were very helpful. Kyle

I was overcharged, and the process for returning the keys was not clearly explained to me. During…read moreposted open hours, there was no one available at the front desk to assist, which made it difficult to complete the return properly. Overall, the experience reflected poor service and disorganized management, resulting in a negative and unprofessional environment.

This is the cleanest laundromat I have ever been too. We have been coming here on and off for…read moreseveral years and it really is the cleanest. Ms. Rosa is always so kind and friendly and nonstop cleaning and mopping. This wil continue to be the only laundromat we go to! Thank you Rosa for all your hard work and for your kindness!

Do not go to this place, avoid it and go somewhere else, even if you have to drive another 5-10…read moreminutes you will have a better experience ANYWHERE ELSE (If zero stars were possible I would give it.) The card machines dont work and the staff is non existent. I dropped off my clothes with their service and they said to come at 6 to pick them up. I show up at 6 and the clothes are nowhere to be found and nobody at the desk. Just a sign that said "Back in 12 minutes". I waited AN HOUR and nobody showed up at 7; during this time of waiting I saw several people try to load money on the laundry cards and the machine kept giving errors saying they need to talk to the staff, except nobody was there to help any of us. I decided to do other errands and come back an hour later, before leaving I changed the sign from "back in 12 minutes", to "120 minutes". When I came back at 8 the place was still empty and the sign I left was untouched (if somebody HAD returned they would have certainly changed the sign.) Again, avoid this place, do laundry anwhere else and you will have a better experience, the irony is that the sign says that it only takes 2 minutes to pick up your clothes when it should say more like 2 hours. At TEN PM (FOUR HOURS past when it would be finished, I went in and looked for my laundry and found my clothes and took them home) Lesson learned, go to the dry cleaners