I am from out of town (hey Chicagoland is a big place). My husband and I needed to do laundry after…read moreweeks of camping. I googled and was then recommended this laundromat. It is bright, clean, quiet, and staffed. They do have several sizes of machines ranging in price from $3.75 to 11.00 wash. (11 is like a Ferris wheel!) drying is .75 per 13 minutes. Dryers are hot and 13-20 mins is good to go even for towels. Carts are readily available. Clean floor if you drop something. Everyone has access to folding area. Bathrooms are clean but need a swipe from an attendant. Vending machines available and reasonably priced. Tv is on low if you're interested, background music is low. Chickens play area. Several walls of washers and dryers. I got 10 loads done in 2 hours! Spendy ok, but have you ever hand washed 10 loads... let's weigh the options here. Detergent is available, bleach, oxi clean, and even laundry bags... all for a small price. Also have drop off service. It is credit card or add dollars to a swipe. My cc didn't like the 10+ authorizations. Definitely a non creepy, bright light, reasonably busy on a Saturday laundromat. Would recommend.

Everything clean laundry is actually very clean and the people that work there are very helpful…read more Highly recommend this laundromat

So I was living in an apartment that didn't have a washer/dryer and I've used JetXpress Laundry for…read moreall my laundry needs. When I was traveling around the U.S. (and then some) for security conferences and security site reviews, I would drop off 20-30+ lbs of laundry, sometimes really sweaty workout t-shirts, clothes that could almost walk by itself and more than occasions, a few pairs of 5.11 pants that were so caked in mud that I thought they were completely trashed, but fear not... These instances were no challenge for the staff at JetXpress Laundry. Just like the sign says at the door, two minutes to drop off laundry and two minutes to pick it up again. The turnarounds were never an issue, and sometimes when I knew I might have to jet out someplace, and didn't take care of my laundry, they were able to wash and fold it often within the same day. The staff is always friendly and would challenge my Rosetta Stone Spanish skills while I was dropping off laundry and picking it up again. An added plus is that they accept credit and debit cards unlike some of the other drop-off laundry locations around Elgin and Dundee. You wouldn't go wrong bringing your laundry to JetXpress, just look at all the other five-star reviews and see why!

Good afternoon, I want to report this girl, I think her name is Olivia, she spends her time on her…read morecell phone, she doesn't pay attention to the customers, I went to wash clothes today Sunday and there were a lot of people, I left my clothes washing and she came back to dry them and I left and she continued folding those clothes and she was on her cell phone, on the other hand the other girl is an excellent girl, very attentive to the customers and she is doing her job alone, while the other one is on her cell phone, please people like that do not hire her because she has no interest in her job.

Flor and her sister always keep the place so clean and friendly. They treat my 14 month old…read moredaughter like she's their family. I love it

Terrible. Garbage always left on the floor, everywhere…read more Overflowing garbage cans. Never an attendant around. A third of the machines broken with no out of order signs. When you find out the hard way a machine is broke after it takes your money, the auto phone there which is suppose to offer you a refund option always says "can't leave a message because the mailbox is full". What a racket! Stay away.

Went here to use dryers, since my dryer was broken. Incredible place, super nice and very helpful…read morestaff! Clean areas with many washers and dryers! Drying down in approximatley 20 minutes. Would highly recommend Wash Smart Laurdry in West Chicago!

I liked how quiet this place was, not a ton of people were there which surprised me because it's a…read morereally clean facility with all different sized washers and dryers

I love this place. I wash my bedding and rugs here. Prices are good and dryer actually dry better…read morethan most laundromats

Decently clean laundromat. Very big inside. Telemundo on the TV's. We've come here when the washers…read morenot working at home.

It was a nasty scary place to come to before new management. Now it's clean and safe with good…read morepeople all around.

This laundromat is a laundromat. I chose to come here instead of others because their website says…read morethey have free wifi. There are zero signs posted containing information about wifi; any network that could potentially be for this laundromat is password protected. Please don't advertise wifi if it isn't actually accessible. I was hoping to get some work done but now I am just staring at my laundry and counting down the minutes in frustration. Additionally, I'm thankful I had some quarters in my car. Washing machines take cards but it seems dryers only take quarters.

If I could give zero stars I would. Not only do they not list any pricing on the website, I call to…read moreget information, the number is disconnected. Someone texted me asking what I needed and I simply said how much are your machines? Sounds simple right? This person, whoever they were proceeded to banter with me back and forth asking my name like that makes a difference to the pricing, and when I said that my name is unimportant can you just give me pricing? They told me no, you need to come by. Sorry, but when I have a house full of laundry to wash I'm not driving place to place to "check out the machines" I want to wash and dry my crap and go home. I told this person that it was bad business and they should have just given pricing it was a simple question, they shot back with "well now you know." do not go to this laundromat, it's either teenagers running this place, or someone that just hates money and a potential customer that would've spent probably $40 doing laundry. Very very unprofessional.

Super clean, great, friendly employees, easy to navigate and a cup of coffee to boot!read more

Friendly service! Clean and good machines. This laundromat takes cash and card for payment. They…read morehave self service machines and drop off service.

Continue'd to give this place a shot and shame on me! Machines are trash! Every other week one or…read morethe other is breaking down. Machines don't complete the wash and leave the clothes soaking we and the assistants speak no English but refuse to pay you back for faulty machines. I said the last time was the last time but this is it. This place should be shut down.

$3.00 machines, $4.00 machines and the very best part..FREE DRY! The $3.00 machines take longer to…read morewash but my experience was pretty good. Have change or dollars too!

If I could score this dump ZERO STARS I would. Absolutely the worst laundromat I have ever seen…read more The place is filthy and a bunch of machines were broken. I even got yelled at in Spanish for something about the dryer. Totally rude. I'll never ever be back.

Zero customer service from the attendant who barely spoke barely spoke English and raises her voice…read morethat's not the way to talk to people. It's also a bit pricey compare to blue kangaroo which is only half a mile from this laundromat. I will not be coming back here and blue kangaroo can keep My businesses