Wow, wow, WOW! We were looking for a reclining couch and were looking for a specific color. We…read moreknew exactly what we wanted, but needed help finding it. We also had a ton of questions, even up until delivery. Heather took us right to the perfect couch, and texted many follow-ups and calls. The delivery was handled with such care of our home and the installation was fantastic. The owner even reached out to us after hours about a voicemail that we left with detailed answers. From the moment we walked in the door to delivery, we had a wonderful experience!

Beautiful furniture. Great quality by Flexsteel, England, Ashley and more. Lots of Amish…read morefurniture. Mattresses by Sealy, TempurPedic and Stearns & Foster. Great locally owned store.

Nice furniture store with lots of custom options. Prices for Flexsteel pieces aren't the best in No…read moreMI but the excellent sales staff might make up for it. Lots to see, the store has 3 floors of options.

As an artist and a photographer who loves international films and culture and who has spent the…read morelast 20 years living in either NYC or Southern California, it was a tough transition to move to Northern Michigan (no museums, few galleries with and small downtowns.) As someone who has lived primarily in apartments, when my wife and I recently moved into a house in beautiful Harbor Springs, we had design and remodeling on the brain. (We had been absorbing HGTV and Interior design magazines for over a year before the move.) For full disclosure's sake, my sister is an employee at Reid Furniture but I hadn't really been in the store before returning to Michigan a month ago and her and I never discussed her job much when we talked (we had busy lives and hadn't kept in touch as well as we should have.) At 41, I have never owned nice furniture and when you live in apartments and move a lot, it all becomes kind of disposable (which is ironic because I bet I have spent more on cheap furniture that broke and wore out and that I discarded, than had I just saved for quality stuff.) All I can say is that now that we have settled down in the area, I will never buy cheap stuff again and I will never purchase home decor from anyone but Reid Furniture again. Wow!!!! This store is like a museum. It is endless. When you think you have seen everything, you learn there is a lower level filled with more rooms, beds and more. There is an upper level filled with Coastal themed decor, followed by rooms that made me feel nostalgic for NYC again (the Rat Pack themed room and the King Kong and Audrey Hepburn art are on my list of "wants.") Item after quality item, room after themed room, and couch after bed, after dresser after lamp and art, Reid Furniture is infused with style, culture, and energy. It is ironic that a store I never would have visited in my younger years is one that I can't wait to return to with more money (not that it is expensive at all, as I was quite surprised that so many items were much lower than I anticipated they would be.) I always suspected my sister Amber was a good salesperson but like me, she sells from the heart and ensures that people get quality and a product that actually fits their lifestyle. Observing the other staff members during my visits reminded me of an earlier time when customer service mattered. Every customer is greeted like a friend, and leaves feeling like family. So, I'm the kind of guy that will pick the first thing he sees without a lot of contemplation because material things and shopping don't matter as much to me, and my wife and I needed a couch. We decided on a small one that seemed decent enough but Amber broke down what our needs were for space and comfort and made us consider our growing little one, and found us one that better suited us. Several hours later Reid Furniture delivery staff (the nicest guys I have ever met) delivered the couch and we were watching television like we had owned the most comfortable, beautiful couch for years. My wife and I have a running checklist of items we want to purchase from Reid Furniture and will NEVER shop elsewhere because not only is it a pleasure just to browse the store and to hang out with the warm staff, but it is nice to shop somewhere that recognizes the value of your hard earned dollar in relation to the level of quality and customer service it buys. I love Reid Furniture and I love that it is family owned and that is has been in business since 1927. I also love that it is in beautiful downtown Petoskey and that by spending my money there I am supporting local independent businesses. If you have never been in, go asap and if you have been in but not in awhile, get in there because new items are brought in regularly. Reid Furniture has a hometown flair, wonderful customer service and atmosphere, but boasts an international culture and flavor and a style and aesthetic equal to the best interior designers.

The Bed Of Roses is amazing. But when they say semi-firm, they mean it. The bed does breathe…read morewell, too. So if you're like me and transitioning from a foam type mattress, you gonna get cold. So what I did was get a topper and under my topper I put a folded blanket in the spot where I sleep. I actually had to do that with the last mattress, and it works really well if you're a cold sleeper. But it's a great bed, would buy again.

Rory and Dar are the best! We purchased a Moon Beam model mattress, but found it too jiggly and…read morewobbly on our old box spring. Rory made us a foundation--at no additional charge--and solved the problem for these old firm-loving fanatics. Great work! Great value! Nice people!

I can't say enough positive things about the bedroom company. My husband and I were in the market…read morefor a new mattress, and shopped around to multiple mattress stores. The owner and staff at the bedroom company were the most knowledgable and helpful people we encountered, and even remembered who we were when we came back several months after our first visit to the store. We had a difficult time deciding on a mattress, and after about two weeks we decided we wanted to go with a softer tempur-pedic model (we got the cloud luxe- it is SO comfortable!). We went back to the store and the owner was happy to help us find another mattress, and even delivered it that night and picked up the old one at no charge. He also gave us a great deal on accessories. We will always choose the bedroom company when purchasing mattresses in the future.

This is a wonderful place to purchase a new bed, or new beds! My husband and I just recently moved…read moreback and head the pleasure of working with Jash to select a new mattress. I am pretty picky about the type of material used when making a mattress and wanted something organic with a low amount of chemicals. The Bedroom company had just what we wanted. The mattress was delivered the same day, with a 30 day guarantee. We decided at the end of the day we needed a firmer mattress, and thankfully Jash and Randy and team allowed us to return the mattress (within the 30 days) and we are so thrilled. Such great people to work with! Highly recommend this location.

Absolute worst experience ever with any kind of service I have ever had. We were supposed to have…read morecarpet installed and their installers have cancelled or been a no show 5 times. Lowes claims there is nothing they can do, how about get some different installers. Lowes should be embarrassed by the service they provide or should I say lack of service. I will be taking all of my hardware business to a different store.

I would not recommend them to deliver any product. The delivery people broke my valve off of the…read morewall. They both smelled like marijuana. He was screaming at me. Flooded my basement utility room. Said it was the fault of my pipes. The third-party company that delivered it wrote a check for $150 for my stress of him yelling at me. Wouldn't even pay for the emergency plumber, the delivery guy was laughing at that I needed to call. I would definitely not recommend them ever to deliver anything from their third-party delivery in Petoskey. I wouldn't even give them a one star. I've been trying to get a hold of Lowes in Petoskey with no help from the manager and it's been over a month with still no help. Just don't get any deliveries from the third-party company that they hire. Very disappointing customer.

This is a 5 star family run business that out does any larger competitors…read more They are so friendly, honest and paid attention to our need. No other place can compete there prices.

I purchased a set of bunkbeds for my grandchildren from the Comfort Center. When they came the…read morecompany had packed the wrong length of rails for one of the beds. Shawn knew we needed the beds to use in a couple weeks. After trying to get knew rails sent out in time with no luck, Shawn had the set of rails that were to long taken to a local fabrication center and cut down and refinished for us. That's what I call service! Thanks Shawn for going above and beyond! Carol S-Petoskey

Absolute worst place to buy furniture!! Bought a couch from there a little over a year ago and it's…read morecomplete trash! Called them up, one guy says they might be able to give in store credit(sales guy) "trying to help" turns out after the call from BILL. The store manger he doesn't care and won't do anything unless something major is wrong with the couch. I'm sorry but after the money we spent on a couch and a year later it's falling apart, there is something clearly wrong with the couch!!! Long story short go anywhere but this place!

I recently bought a sofa that would not fit down my stairs. The delivery people were amazing and…read morehad to take the sofa back. The salesperson couldn't have been any nicer in trying to help me find a size that would fit. When they couldn't do that they cheerfully refunded my money. It's nice to know that excellent customer service still exists.