Wow...after years of going here under the care of Dr. Downey, I called to schedule an appointment…read morefor a contact fitting (its pandemic) I personally couldn't wear my glasses & mask! LIZ front desk was extremely RUDE both times, I explained to her that I had new insurance & she just ignored me. So when she was calling to confirm my appointment I told her I had new insurance that I'd changed jobs since being there last. She was still condescending & RUDE so I told her to go ahead & cancel my appointment! I will be going elsewhere. I hope that she will be taught some customer service skills if I spoke to customer/patients the way she did Id be reprimanded. LIZ please work on loving yourself so you can love your job as well, life is about choices! The 1 star is for LIZ but.....the office deserves 4!

Beyond above and beyond…read more The older I get the more crotchety I become about my vision. To say I'm a particular client is an understatement. Dr. Downey and his entire team and in particular his opticians have literally bent over backwards to help me to have the best vision possible. We're talking about making and taking back multiple different pairs until we crafted a solution that allowed me to have nearly perfect vision. It's often challenging to find really good medical care in small towns. Dr. Downey and his people are a local treasure.

I was feeling extremely crabby and miserable, but was persuaded by friends to go get checked out at…read moreUrgent Care. I am ashamed to admit I was extremely rude and hostile to Stephanie, the receptionist, because the sign-in " thingy" wasn't working right for me. Stephanie was calm, patient and professional the entire tine I was ranting. ( I DID calm down and apologize.) I was seen by an intake person within minutes, followed quickly by a thorough exam with a nurse of some sort. She recommended X-Rays to be extra cautious. All practitioners were extremely personable. The session was concluded with a final exchange with the MD., also extremely professional and personable. I highly recommend this Urgent Care facility. (I might add that I visited at 5 p.m. on a Tuesday evening.)

My granddaughter went to Urgent Care yesterday and received some pain meds which was good BUT SINCE…read moreTHEN she has been waiting for 4 1/2 hours for a PICK TEAM to come to her room and put in a new IV so she can have pain meds again. NO ONE IN THE HOSPITAL SHOULD HAVE TO WAIT OVER 4 1/2 HOURS TO RECEIVE A IV SO THAT SHE CAN PAIN MEDS!!!! A person goes to a hospital to get out of pain, not stay in pain once admitted especially in the ICU or observation areas. That is ridiculous!!! This is disgraceful!

Carson Tahoe Health's administration rejected any change to their original billing. I still can't…read morebelieve how anyone can live with themselves knowing they charge four times what other facilities charge and on top of that purposefully withholding an estimate when it was asked for.

Urgent care, so offers a variety of medical services. We went there for a HFM diagnosis to return…read moreto daycare. The staff was extremely good with my little girl (2yo). They were patient and helped her not be scared. The care quality was good as well. We we quickly seen Nd the doctor examined her and git her the needed notes. Very happy with this experience.

I recently visited Granite Bay Urgent Care for an N95 fit test. While I want to acknowledge that…read morethe medical assistants and staff performing the fit test were kind, professional, and helpful, my experience with the provider was extremely disappointing. Throughout the visit, the provider made assumptions about me based on my headscarf and spoke to me in a way that felt disrespectful, unprofessional, and dismissive. Rather than treating me with the same respect every patient deserves, I felt judged and unwelcome. As a patient, I should not have to feel uncomfortable or singled out because of my hijab. As a community we should be way past this!