I dreaded making any type of phone call into this Bayc are phone system. Ftont desk and main phone…read morenumber apparently are severely understaffed unless they have backroom call center. Regardless, staff are very courteous and patient focused. Phone wait times really need top management to work here and throughout the entire baycare phone system. This hospital has superior infectionv/virus management procedures. We drive right past winter haven hospital to go here. Most impressive on my trip today was the RN handling the Radiology desk solo! Wow! She was great and didn't lose her cool or my admiration for her depth of response. If I got sick, I'd ask for her! :) I'm quo outfitted to say that because my Mom was a graduate RN. :)

Great and friendly care, wasn't given the runaround like in Lakeland Regional Medical Center that I…read morehadalready visited 3 times yesterday and was pretty worse for wares.

My experience with the staff and how I was treated from ER to being admitted. I'm one of those who…read moredon't go to the hospital until it's too late and I require being admitted. I was quickly triaged and placed in the ER with a very caring RN by the name of Justin. He was very kind and personable. We talked about the USMC and sports. The bedside manner was exactly what patients need they aren't feeling well. Once I was admitted, I was brought up to Charlie 2 (Room C2227) and was under the care of RNs Kim Garno and Meg (not sure of her last name). Both of these women were caring and understanding. It became very evident that each of the nurses I encountered during my stay here LOVE their job. They care about people and want to be part of the healing process. This speaks volumes about the facility that is being operated here. I do hope that a copy of this is provided to each of the nurses I have named here and a copy is retained for the employee file. I know we are always so quick to say how things went bad or how we were mistreated. I can imagine how difficult it is to work with people who are in pain all the time. These nurses deserve recognition for their hard work and dedication to their patients. Feeling safe and cared for while under their care when one is at there most vulnerable is a huge thing. Respectfully, while I hope to keep my distance from your facility moving forward, I will recommend it. This is healthcare the makes a difference. Thank you for such a positive experience during a difficult time.

This hospital is outdated in that it does not always or even mostly have single rooms. Therefore…read moreyou get to experience all the bodily functions of your roommate (including groans and sighs during and immediately following said functions) if the nurses choose to put a portable potty in the room beside their bed. Further because there is absolutely no privacy except for the bathroom (which your roommate is allowed not to have to use), your roommate not only knows your date of birth and full name, which you say over and over to all the medical professionals who come in for various reasons, they get to hear all of your private medical consultations with your doctor, which the hospital assures me is perfectly acceptable. Yep. I was informed that HPPPA rules don't count in hospitals that are outdated. Further, you have to carefully watch everything they do. I had three separate issues where the attending doctor (one I never actually met in person- though the one Dr I met who wasn't actually my assigned doctor seemed competent) very obviously paid no attention what so ever to my chart and I had to send the nurse to ask them if they really wanted to (as one example) prescribe pills that one has to swallow with water to someone who is possibly not digesting anything and isn't supposed to be taking anything by mouth. (No, no they don't want to). I could go on. Bartow hospital and Braden hospital are somewhat close. Unless they can give you a single room so your private health information is not compromised I'd go to a different hospital.

This is a phenomenal organization that took wonderful care of my dad, who recently passed away from…read morepancreatic cancer. Because of their care and monitoring, my dad was able to stay in the comfort of his home, surrounded by his family, in his final weeks. This is precisely what he wanted. Hospice was a wealth of information and instruction, but also a tremendous source of support and medical care. During my dad's last day, we were able to call and have a nurse come out to the house at 2:00 a.m. to help us understand the changes we were seeing and he was experiencing. Having her come to the house and talk to us meant the world to us. I cannot possibly express the enormous depth of my gratitude for this organization. What they provide is truly beyond what words can appreciatively or appropriately convey.

This was my first time at this hospital Center. I was having a procedure for my heart and my doctor…read moreworks out of this location. We arrived first thing in the morning and went through security who directed us to where we needed to be. Once upstairs, I signed in and waited till I was called and then did the rest of the check-in. It was just a short wait before they called me and back and started getting things ready. I ended up waiting about three hours for my turn in the rotation and once they got me in everything went pretty quick they already had IV set in my arm and shaved the area they would be working on. I was awake for the procedure, but I was medicated and I got to watch part of it on the big screen of the doctor was using. The whole team did a great job and was professional throughout. Everything went really well and then I was sent for postop. I did spend a lot more time there than I thought I would, but there were things they had to be sure of, and the doctor had to sign off on my release at the end. The nursing staff kept me pretty well informed and checked on me continuously while I was there. When it was time to go, they went over all the care and procedures I would need and provided me with paperwork to cover everything. They also sent my new prescriptions to my pharmacy. If you needed an outpatient heart procedure here I can genuinely recommend them. I hope I don't have to come back for anything, but if I do, I know I will be well cared for.

If I could give this facility at zero rating I would. This facility is horrible. I have been here…read morefor 9 1/2 hours came in with chest pain and I have not seen a doctor. All that they have done is an EKG and labs no one has come out and said what any of the results are. I have not seen a doctor orPA or NP. They treat these people like prisoners in here if they walk out the door, the charge nurse threaten saying she is going to take their IVs out even if they're just going outside to smoke or walk around. This is worse than inhumane. People have been here for over 13 hours and still in waiting room. STAY AWAY

I have NEVER given a 5* review to a hospital and I have been there and done that! But well deserve…read moredespite a few nuances. I am writing this review with the intention to follow-up with executive management on a very important issue that should be addressed in caring for elderly/disabled/autoimmune compromised patients. Let me make it clear that our national health system as a whole has yet to recognize the difficulties experienced by this population when admitted into a hospital setting and is fixed and grounded on predated standards and to recognize that "one size does not fit all." So, all and in all, this precursory review goes to staff and NOT policies, logistics and procedures overall. "For individuals with disabilities, hospitals must comply with the Americans with Disabilities Act (ADA), ensuring full and equal access to their facilities and programs. This includes making communication easily understood, ensuring physical accessibility, ..................and providing reasonable modifications of policies, practices, and procedures." From experience, and even when physicians determine these patients such as me need to be admitted to the hospital, we often find ourselves waiting for hours in pain and discomfort, not getting enough food or water, not moving around, not being helped to the bathroom, and not getting the kind of care doctors deem necessary. I had not eten from around 11:a.m. till Saturday around 9:00 a.m. I have major gastro issues. In my situation, I requested ADA accommodation at the onset on arrival at the ER. Not a single staff member it was to my surprise, was familiar with the term ADA or what accommodation entailed (providing reasonable modifications of policies, practices and procedurs). Not the lead nurse/charge nurse, doctor, no one! But I pulled it up on my phone so as to familiarize staff with what the law states and what I was asking for, none of which was out of the norm for my situation. Thanks to Ms. ShirleyAnn (RN) and the room nurse who last attended to me. The attending ER physician was exceptional. I am so sorry, some names escape me. I am a hard draw, so I had a few extra sticks. The first IV placed did not work.......nurse never realized right away. Second IV had to be placed. Only complaint I have on the actual ER floor was that buzzers for assistance were not being responded to. I had to actually call 3x to get the finished IV thing removed as blood was now pooling in it. That scared me, might not scare anyone else, but I had never experienced that. After several hours, I was transported to a room where I realized I would share with another patient a few feet from me. I explained to the nurse and lead nurse my situation and the accommodation request at the ER. They also were unaware and never heard of the term ADA Reasonable Accommodation (a practice across all businesses including hotels, housing, almost every aspect of life where individuals come in contact with service). Both were very kind, understanding and immediately worked diligently to move me to a room that was not shared and for that I am grateful and thankful. The transfer to another area resulted in a short-lived relationship with the initial staff and the new staff were excellent. My attending physician on 3rd floor exceptional. The morning (Saturday) staff was exceptional, professional, kind, understanding. I want to particularly ask that Nurse Chris be recognized for the best performance I have experienced in a hospital setting. Also, Patient Assistance lady s well. Kudos. Anyhow, too many meds at the same time for me with gastro has made be not too well. AS an advocate I am fully aware that the healthcare system in the U.S. is currently facing significant challenges in providing adequate care for elderly and disabled patients. A lack of training among healthcare providers and a bias towards treating disabled patients have led to a substandard level of care. This was not so here. Food gets a fail as correct orders never came. Fix that and the ADA issue and you're magnificent.

Family member visited the ER. Their nurse Claire was…read morewonderful, kind and very attentive. All staff was kind and considerate. Once admitted into the hospital, all those nurses and medics were also extremely kind, attentive and treated family member with respect. The hospital is clean unlike some other hospitals I have been to in this county. I'm not sure why so many negative reviews. We have been to this hospital several times and have had nothing but a pleasant experience.

Came in with a really bad Asthma attack , within 5 minutes I was taken to the back, and spoke to…read moreboth the nurses and the Doctor. Literally best treatment ive ever had in a hospital!! THANK YOU GUYS !!! Especially DR PARADA very Professional team!

Don't go here! Staff was rude andnot helpful. I had a child with chest pain and high heart rate and…read morewas told to wait an hour because they are handling a "real" emergency.

The nurse poked at me 5 times to get a vein without getting a second nurse to look so I left there…read morelooking like a shot drugs. Then the cash price for cataract was 1200 more then their site states. Then when they called they wanted 65000 no not a typo 65000.00 more for the operating room. WTH I should have 20/20 vision and a house to live in for 1 eye cataract surgery. I will say the staff was very nice and the Drs top shelf but their billing not so much. still fighting with them before I get a lawyer. I paid for all services up front. I want the refund from their site estimate of 1200 less then the price I paid. And the 65000.00 dropped. Now they are saying that this time is 4649.00 plus 149 for the lense.

They don't really care about your health the care isn't that great maybe two nurses are nice. It's…read morehot as crap in the room and there is a baby hospitals aren't supposed to be hot it keeps the germs alive and it makes peoples fevers high

One to one care with every visit, no techs, no athletics trainers, always a Physical Therapist with…read moreevery visit. No unsupervised exercise, Medicare requires one to one care. Why be a number when you can be seen by a PT!

I had surgery and recuperation at the Winter Haven Hospital on 3/1/2018 and was discharged on…read more3/2/2018. My observations are: Ashley, one of the night staff nurses provided exceptional care for me during my stay. I nominated her for a Daisy Award, so please give it to her as she earned it with kindness, attention to detail, answering any question which I had or offering to find out the answer she did not know. Please let your surgery prep nurses who worked my case my apologies and appreciation of their laughing to my answer of "Weenie Whacking" if I knew what procedure I was having. They also deserve a Daisy Award, as they made me very comfortable, as I was apprehensive before my implant procedure. The food was much better than I anticipated. I didn't give a 5 star review due to the following issues that concerned me: The base of the IV drip pole was filthy. I could see some liquid had been allowed to dry on it. It needed to be cleaned prior to having been brought to me. This led me a concern about sterility during my stay. The Hospitalist ordered every 4 hour blood work draws following a small sodium drop, but, the number was less than 10 points from the lowest ideal point. It might have been more efficient if they had bothered to step in and make an accurate decision on my needs rather than an action plan based on other's observations. Also, I suffer from seasonal allergies and requested ProAir to treat my slight wheezing and a check-in from the hospital's pulmonary staff. Neither the ProAir or the pulmonary staff member appeared. My domestic companion had to ask for my bandage to be changed as it was soaked with urine. We were both told that the doctor didn't like for "anyone to mess with his bandages" to which my companion (who is an RRT) replied, "He doesn't need to have a wet bandage on his open wounds..." The dayshift didn't keep us well informed as to our status during the discharge process. We had to ask when several times. All of this could have been due to training going on within the unit. I think if you fix these issues, you could have an excellent facility.

Like others have stated DO NOT come here. My wife was literally bleeding out, nausea and…read morelightheaded and almost 4 hours of waiting and nothing. We left. I will let everyone I know to not go here.

These are statements, facts, and claims regarding the work experience within the Florida Department…read moreof Health located in Bartow, Florida. Specifically, working in case investigations and contract tracing under the direction of section chief Scott Sjoblom and Jane Nelson. During the Covid-19 pandemic, spikes in case counts, hospitalizations, and deaths during June, 2020 and November 2020, it was the responsibility of case investigators, like myself, to conduct thorough, comprehensive, and quality interviews with persons under investigation (PUI's). In short, case investigators were tasked with completing phone calls and interviews throughout the day. A.) Management Managers / section chiefs Scott Sjoblom and Jane Nelson, were responsible for distributing cases to all investigators. On a daily basis the section chiefs were instructing investigators and tracers to complete a certain amount of PUI's a day. Depending on the cases being distributed to us(investigators), the workday would be made up of busy days and slow days (depending on cases being distributed to us). Performance evaluations were issued to me in an attempt to complete more cases daily. When asked about how to improve PUI interview processes or systems, section chiefs Scott and Jane were incapable of offering support or guidance without escalating my Emails to human resources. Daily evaluation reports were to be completed by investigators. These reports are currently one sided, biased, and unfair. They offer protection and cover for the mismanagement, misappropriation, and irresponsibility being implemented by the section chiefs. I experienced a "surprise attack" or what I consider to be a form of harassment around 10/1/20. In my evaluation report, I was blamed for mistakes and errors performed by both Scott and Jane. The fact that I started asking questions to the section chiefs is what prompted Scott to arrange a meeting with Human Resources. When asked about the reason for termination, Scott replied "combative". In reality, they were just questions which were incapable of being answered by the section chiefs. It's peculiar how when questions started being asked, the decision to terminate a temporary employee arose. C.) Work Environment Working within case investigation under the direction of Scott Sjoblom, the environment for conducting thorough, comprehensive, and quality PUI's did not exist. Investigators are rushed in a manner similar to a McDonald's production line making chicken nuggets as fast as possible. Regards for developing quality rapport, offering sound medical guidance, and abiding by cultural sensitivities were ignored by section chiefs. CDC guidelines and training recommendations for improving case investigations and contact tracing were ignored. Weekly meetings between section chiefs and investigators were often canceled. Any questions by email were escalated and classified as "insubordinate" by both Scott and Jane. Contact tracer and investigator burnout is high in Polk County with many employees just leaving the position. I have never experienced this form of management in larger, structured, and professional organizations throughout the country. Summary and Closing On 11/17/20, I agreed to attend a meeting with Scott Sjoblom, Patricia Mayid, and Deborah Hughes. In the meeting, I was instructed not to argue, debate, or ask questions. As expected, I received a termination document/ letter. The document does not state the reason for termination. The reason for termination was provided verbally by Scott Sjoblom as "performance" and "combative." There is no evidence of me being "combative" as all my communication is in written form and offers clear and concise language. They also include questions, and feedback. The document I have attached here should reflect the "performance" aspect of my work since I received the evaluation document from Scott Sjoblom around 10/1//20. As indicated by all my written emails to Scott, Jane, and my team lead, my performance was not in question at all. The records attached and the work performed by me is the same amount of work being distributed by Scott and Jane. From my perspective, it seems as though if a section chief does not like you, they can dismiss you for asking questions. Just for the record, my performance was not in question and is not the reason for termination.