I would like to share my sincere appreciation for the exceptional care my mother recently received…read moreduring her surgery at Bartow Regional Medical Center. The entire medical staff provided a 10 out of 10 experience, keeping me informed about her progress every step of the way. I especially appreciated staying in her room throughout the procedure rather than waiting in a waiting room. Our main Registered Nurse, Jennifer, was amazing. She checked on me constantly while my mom was in surgery, brought me snacks, and her warm, sociable nature made us feel incredibly comfortable. Before my mother was discharged, the team ensured we had all necessary supplies and thoroughly answered all of our questions. I would 100% recommend Bartow Regional Medical Center for future medical care.

Great and friendly care, wasn't given the runaround like in Lakeland Regional Medical Center that I…read morehadalready visited 3 times yesterday and was pretty worse for wares.

Last month went to this emergency room. Intake staff were efficient. My BP had been super high and…read moreI was afraid I would have a stroke. BP was still high and after blood and urine draw I was told I had a UTI, since I have had kidney issues for over 6 years I knew the test results were not a normal UTI and that I had no symptoms for it. Three assists tried to push antibiotic on me which is what caused my kidney damage in the first place trying to rid me of a very resistant UTI. I told them I found a natural product called D-Mannose that got rid of my UTI in the past and has now taken care of this issue. STOP PUSHING USELESS ANTIBIOTICS THAT DON'T TAKE CARE OF THE PROBLEM, FIND A BETTER HOSPITAL IF YOU CAN...GET EDUCATED ON ALTERNATIVE CARE.

They killed my husband. True They said they could not figure what was wrong except he was very…read moresick. By the the time I decided to transfer him to Tampa General It was too late. He passed the night he arrived. I should have never listened the ICU doctor's. Who promised me they would figure it out.

I went to the ER at Lakeland regional staff was great. Definitely recommend nurse Coco, they are…read morevery good I got sent to the icu one blond nurse was soooo. Nice I got diagnosed with diabetes type 1 :/

The nursing staff took great care of our Mimi and made her all better . The room was spacious and…read morebeautiful. They had nice seating and great food . The care was excellent especially Gladstone he was the best at getting her doctor to release her and good care by this male nurse . ‍ we loved him .

The worst providers, unkind, rude, selfish, unprofessional, low level healthcare providers work…read morehere! Welcome in if you want that treatment! If not find better! You deserve a kind, respectful, and professional care!

This was my first time at this hospital Center. I was having a procedure for my heart and my doctor…read moreworks out of this location. We arrived first thing in the morning and went through security who directed us to where we needed to be. Once upstairs, I signed in and waited till I was called and then did the rest of the check-in. It was just a short wait before they called me and back and started getting things ready. I ended up waiting about three hours for my turn in the rotation and once they got me in everything went pretty quick they already had IV set in my arm and shaved the area they would be working on. I was awake for the procedure, but I was medicated and I got to watch part of it on the big screen of the doctor was using. The whole team did a great job and was professional throughout. Everything went really well and then I was sent for postop. I did spend a lot more time there than I thought I would, but there were things they had to be sure of, and the doctor had to sign off on my release at the end. The nursing staff kept me pretty well informed and checked on me continuously while I was there. When it was time to go, they went over all the care and procedures I would need and provided me with paperwork to cover everything. They also sent my new prescriptions to my pharmacy. If you needed an outpatient heart procedure here I can genuinely recommend them. I hope I don't have to come back for anything, but if I do, I know I will be well cared for.

I have NEVER given a 5* review to a hospital and I have been there and done that! But well deserve…read moredespite a few nuances. I am writing this review with the intention to follow-up with executive management on a very important issue that should be addressed in caring for elderly/disabled/autoimmune compromised patients. Let me make it clear that our national health system as a whole has yet to recognize the difficulties experienced by this population when admitted into a hospital setting and is fixed and grounded on predated standards and to recognize that "one size does not fit all." So, all and in all, this precursory review goes to staff and NOT policies, logistics and procedures overall. "For individuals with disabilities, hospitals must comply with the Americans with Disabilities Act (ADA), ensuring full and equal access to their facilities and programs. This includes making communication easily understood, ensuring physical accessibility, ..................and providing reasonable modifications of policies, practices, and procedures." From experience, and even when physicians determine these patients such as me need to be admitted to the hospital, we often find ourselves waiting for hours in pain and discomfort, not getting enough food or water, not moving around, not being helped to the bathroom, and not getting the kind of care doctors deem necessary. I had not eten from around 11:a.m. till Saturday around 9:00 a.m. I have major gastro issues. In my situation, I requested ADA accommodation at the onset on arrival at the ER. Not a single staff member it was to my surprise, was familiar with the term ADA or what accommodation entailed (providing reasonable modifications of policies, practices and procedurs). Not the lead nurse/charge nurse, doctor, no one! But I pulled it up on my phone so as to familiarize staff with what the law states and what I was asking for, none of which was out of the norm for my situation. Thanks to Ms. ShirleyAnn (RN) and the room nurse who last attended to me. The attending ER physician was exceptional. I am so sorry, some names escape me. I am a hard draw, so I had a few extra sticks. The first IV placed did not work.......nurse never realized right away. Second IV had to be placed. Only complaint I have on the actual ER floor was that buzzers for assistance were not being responded to. I had to actually call 3x to get the finished IV thing removed as blood was now pooling in it. That scared me, might not scare anyone else, but I had never experienced that. After several hours, I was transported to a room where I realized I would share with another patient a few feet from me. I explained to the nurse and lead nurse my situation and the accommodation request at the ER. They also were unaware and never heard of the term ADA Reasonable Accommodation (a practice across all businesses including hotels, housing, almost every aspect of life where individuals come in contact with service). Both were very kind, understanding and immediately worked diligently to move me to a room that was not shared and for that I am grateful and thankful. The transfer to another area resulted in a short-lived relationship with the initial staff and the new staff were excellent. My attending physician on 3rd floor exceptional. The morning (Saturday) staff was exceptional, professional, kind, understanding. I want to particularly ask that Nurse Chris be recognized for the best performance I have experienced in a hospital setting. Also, Patient Assistance lady s well. Kudos. Anyhow, too many meds at the same time for me with gastro has made be not too well. AS an advocate I am fully aware that the healthcare system in the U.S. is currently facing significant challenges in providing adequate care for elderly and disabled patients. A lack of training among healthcare providers and a bias towards treating disabled patients have led to a substandard level of care. This was not so here. Food gets a fail as correct orders never came. Fix that and the ADA issue and you're magnificent.

I was instructed by an AdventHealth clinic to get lab work done. The paperwork specifically listed…read moreQuest Diagnostics as the place to go. However, the clinic staff told me to go to AdventHealth Heart of Florida instead. A month later I received a bill for $900. I have disputed this charge for three months, explaining that AdventHealth staff directed me to their own facility rather than Quest Diagnostics as the paperwork indicated. For comparison, the most expensive equivalent test at Quest is $399. As someone with a family, a $900 bill for lab work is simply not reasonable--especially when I was following the instructions given by AdventHealth staff and the paperwork pointed to a much lower-cost option. I expect transparency and accurate guidance from a healthcare provider. Being sent to a more expensive in-network facility against the written instructions, then being held responsible for the much higher bill, is unacceptable.

I went to HCA Emergency Room on Route 27 on 7/11 & 7/12 for a migraine. I was treated on Friday…read morewith great care and excellent doctor and nurses. They listened to me and gave me the correct medication and had relief within minutes. The whole process was approximately 45 minutes from entering to discharge! The doctor gave me a prescription for my medication. Unfortunately the pharmacy was closed and I had to work the next day and by the time I left work the pharmacy was again closed and I got another migraine so I had to return to the hospital and they proceeded to take care of me quickly! I got my relief and was so very happy with the care and the people who work there! I will NEVER go to another hospital again! I went to Advent Heart Hospital a month prior for the same reason and they not only kept me there OVER 5 hours they would not listen to me, gave me the wrong medication and charged me over $14,000. By the time it was done! As a matter of fact I am going back to that hospital and show them what HCA had done and what truly GOOD CARE IS! Thank you ALL at HCA

Truly don't go there , my daughter face was completely swollen from an allergy reaction and I came…read morethinking as an emergency room they had act week but we were waiting outside for a while and when I asked if there was a lot of people the security at front who seem annoyed cause I interrupted her FaceTime called strung her shoulder and said yes so I said ok I'm leaving the allergy looks like she can't breath and head out to another ER & that's when she wants to get up and ask for patient name , I just walked out honestly ridiculous

The nurse poked at me 5 times to get a vein without getting a second nurse to look so I left there…read morelooking like a shot drugs. Then the cash price for cataract was 1200 more then their site states. Then when they called they wanted 65000 no not a typo 65000.00 more for the operating room. WTH I should have 20/20 vision and a house to live in for 1 eye cataract surgery. I will say the staff was very nice and the Drs top shelf but their billing not so much. still fighting with them before I get a lawyer. I paid for all services up front. I want the refund from their site estimate of 1200 less then the price I paid. And the 65000.00 dropped. Now they are saying that this time is 4649.00 plus 149 for the lense.

They don't really care about your health the care isn't that great maybe two nurses are nice. It's…read morehot as crap in the room and there is a baby hospitals aren't supposed to be hot it keeps the germs alive and it makes peoples fevers high

One to one care with every visit, no techs, no athletics trainers, always a Physical Therapist with…read moreevery visit. No unsupervised exercise, Medicare requires one to one care. Why be a number when you can be seen by a PT!

Like others have stated DO NOT come here. My wife was literally bleeding out, nausea and…read morelightheaded and almost 4 hours of waiting and nothing. We left. I will let everyone I know to not go here.

Do not come here the wait times are horrible you could be bleeding out like me and still wouldn't…read moreget any sense of priority for what your going thru they don't care for their patients please stay away at all costs.

These are statements, facts, and claims regarding the work experience within the Florida Department…read moreof Health located in Bartow, Florida. Specifically, working in case investigations and contract tracing under the direction of section chief Scott Sjoblom and Jane Nelson. During the Covid-19 pandemic, spikes in case counts, hospitalizations, and deaths during June, 2020 and November 2020, it was the responsibility of case investigators, like myself, to conduct thorough, comprehensive, and quality interviews with persons under investigation (PUI's). In short, case investigators were tasked with completing phone calls and interviews throughout the day. A.) Management Managers / section chiefs Scott Sjoblom and Jane Nelson, were responsible for distributing cases to all investigators. On a daily basis the section chiefs were instructing investigators and tracers to complete a certain amount of PUI's a day. Depending on the cases being distributed to us(investigators), the workday would be made up of busy days and slow days (depending on cases being distributed to us). Performance evaluations were issued to me in an attempt to complete more cases daily. When asked about how to improve PUI interview processes or systems, section chiefs Scott and Jane were incapable of offering support or guidance without escalating my Emails to human resources. Daily evaluation reports were to be completed by investigators. These reports are currently one sided, biased, and unfair. They offer protection and cover for the mismanagement, misappropriation, and irresponsibility being implemented by the section chiefs. I experienced a "surprise attack" or what I consider to be a form of harassment around 10/1/20. In my evaluation report, I was blamed for mistakes and errors performed by both Scott and Jane. The fact that I started asking questions to the section chiefs is what prompted Scott to arrange a meeting with Human Resources. When asked about the reason for termination, Scott replied "combative". In reality, they were just questions which were incapable of being answered by the section chiefs. It's peculiar how when questions started being asked, the decision to terminate a temporary employee arose. C.) Work Environment Working within case investigation under the direction of Scott Sjoblom, the environment for conducting thorough, comprehensive, and quality PUI's did not exist. Investigators are rushed in a manner similar to a McDonald's production line making chicken nuggets as fast as possible. Regards for developing quality rapport, offering sound medical guidance, and abiding by cultural sensitivities were ignored by section chiefs. CDC guidelines and training recommendations for improving case investigations and contact tracing were ignored. Weekly meetings between section chiefs and investigators were often canceled. Any questions by email were escalated and classified as "insubordinate" by both Scott and Jane. Contact tracer and investigator burnout is high in Polk County with many employees just leaving the position. I have never experienced this form of management in larger, structured, and professional organizations throughout the country. Summary and Closing On 11/17/20, I agreed to attend a meeting with Scott Sjoblom, Patricia Mayid, and Deborah Hughes. In the meeting, I was instructed not to argue, debate, or ask questions. As expected, I received a termination document/ letter. The document does not state the reason for termination. The reason for termination was provided verbally by Scott Sjoblom as "performance" and "combative." There is no evidence of me being "combative" as all my communication is in written form and offers clear and concise language. They also include questions, and feedback. The document I have attached here should reflect the "performance" aspect of my work since I received the evaluation document from Scott Sjoblom around 10/1//20. As indicated by all my written emails to Scott, Jane, and my team lead, my performance was not in question at all. The records attached and the work performed by me is the same amount of work being distributed by Scott and Jane. From my perspective, it seems as though if a section chief does not like you, they can dismiss you for asking questions. Just for the record, my performance was not in question and is not the reason for termination.