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    Basement Expert

    5.0 (1 review)
    Closed 8:00 am - 9:00 pm

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    Services - Basement Expert

    Moisture or vapor barrier installation

    Moisture control inspection

    Moisture control installation

    6 More Services

    Moisture control repair

    Sump pump installation

    Sump pump repair

    Waterproofing inspection

    Waterproofing installation

    Waterproofing repair

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    Recommended Reviews - Basement Expert

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    Groundworks

    Groundworks

    (44 reviews)

    You will be satisfied with your experience!…read more We recently completed a large foundation project with Groundworks in Edmonds, WA -- a roughly $70,000 job involving permits, engineering reports, and significant structural work. Given the scope and importance of the project, I wanted to share a complete and thoughtful perspective. Overall Experience From intake through execution, the experience was strong. The consultation was detailed, the proposed solution was clearly explained, and the permitting and engineering process -- which took a couple of months -- was handled smoothly with consistent updates. The crew worked efficiently, and the quality of the foundation work itself was solid. The Consultation & Planning Our home sits on a steep slope, and an addition at the back had begun to settle. Groundworks sent out Jerry for the initial consultation, and he was excellent. Jerry was knowledgeable, energetic, and charismatic, and he took the time to clearly walk us through the problem, the proposed solutions, and what a job of this scale would realistically involve. He explained the engineering considerations in plain language, answered questions thoroughly, and helped us understand both the risks and the long-term benefits of doing the work properly. From an intake and planning standpoint, we felt confident moving forward. The Project The scope of work was extensive and involved foundation reinforcement along the entire back of our house, as well as drilling and post installation outside of the foundation to properly support a failing rear addition. Because much of this work needed to be performed beneath and adjacent to our back deck, deck access was required. We discussed these access needs ahead of time, and I even removed the top decking myself to reduce labor costs, based on our shared understanding of what would be necessary. A Miscommunication (and What Happened Next) While I was out of town during part of the work, a miscommunication occurred on site regarding what deck changes were permitted. As a result, the deck was dismantled more extensively than any of us had anticipated. This was understandably frustrating -- not because anyone did something wrong, but because the situation was genuinely complex and confusing. It was a conversation that perhaps should have been extremely clear about what was happening, but it wasn't -- and it wasn't the fault of any single party. Once the issue was identified and elevated, senior leadership stepped in, and this is where Groundworks truly distinguished itself. Leadership Response & Resolution We ultimately worked directly with Nathan Malsch, the General Manager, who was professional, attentive, and genuinely committed to making things right. Initially, we discussed a 50/50 split on replacement lumber for rebuilding the deck. Nathan went well beyond that agreement. Groundworks purchased more than enough lumber for a full deck rebuild, had it delivered directly to our home, and even provided a Milwaukee impact driver/screwgun set along with Milwaukee bits to help with reconstruction! That level of ownership was frankly unexpected and deeply appreciated. It wasn't just about compensation -- it was about leadership taking responsibility and ensuring we felt supported after a frustrating situation. Final Takeaway Large foundation projects are complex. What ultimately matters is how a company responds when challenges arise. Based on the quality of the work, the professionalism shown during consultation, and the accountability demonstrated by senior leadership, I feel confident recommending Groundworks. We ultimately walked away satisfied and appreciative of the effort made to ensure we were truly taken care of.

    Exactly the result we were looking for. The workers were on time, informative and went above and…read morebeyond. They worked efficiently and steadily until the job was done. Would definitely recommend this company and the service they provide.

    Morgan Handyman & Remodel

    Morgan Handyman & Remodel

    (136 reviews)

    John and Sergio did a fantastic job hanging our 30+ pound wooden artwork. We wanted it hung in a…read moretricky spot over the stairs, and they made sure to hang it safely and securely using studs for extra support. Worth noting that John went above and beyond and adjusted a light switch near the artwork when we noticed that it was a little bit crooked and was making the picture seem out of alignment. This was our second time using Morgan Handyman for professional installations of heavy artwork and appliance mounting, and we would absolutely call them again in the future.

    Not a good experience. Cannot recommend Morgan Handyman. Start with my 1 star: they refunded our…read moredeposit after botching the project. The fails: 1) They slipped an unmentioned "travel fee" onto my first invoice after several rounds of communication about their price quote and what it included. I went over inclusions and exclusions so carefully on the phone with them; then got a bill for $40 more with no explanation. When I questioned it, they said "they forgot" to mention it. After some pressure, they removed it, but it took some pressure. 2) They sent a handyman to fix the cabinet but failed to tell him he was to assess, purchase parts and complete the job in one visit, as per our contract. He came prepared only to "give an estimate." He did stay and attempt to rehang the cabinet door. 3) His "repair," which he was prepared to leave as complete, was hanging the door without knowing how to install/adjust the hinge he had purchased properly, leaving it more crooked than before, and now overlapping the other cabinet door by a full half inch so the cabinet didn't close at all. Clearly, he did not know how to do what he was sent out to do, but the shocking thing was that he insisted he had completed the job "as best he could." The argument that ensued was not pleasant. He had his cell phone running throughout it with his home office - fortunately - so they knew we were not going to pay for this mess. Ultimately he removed the work he had done. We demanded the deposit refund from the company and the cessation of the project. Very unfortunate. We will never try their service again.

    Basement Expert - waterproofing - Updated May 2026

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