I was extremely disappointed in the way things were handled regarding my attempt to book this venue…read morefor my November 2026 reception.
My mom had an initial conversation with Brian then, same day, my fiancé and I had a conversation with Brian (without his wife) to specify inclusions. I told him we can pay cash (at the time $6500 which included venue, food, dessert, alcohol & DJ) and could pay it that day and he said I don't make any booking decisions without my wife-- fair, I get it no issues. They called me back, affirmed the things we discussed, the inclusions, everything. But said they wouldn't get the contract to us until after Memorial Day.
Then, all of us-- my mom, my fiance, myself and both owners had a conversation where the $6500 was increased to $7500 because they insisted alcohol wasn't included in the original quote (2 beers, 2 wines and 2 signature cocktails). So we conceded and agreed on the $7500. Then they insisted they never promised a DJ in the original conversation, so again we conceded and agreed we would find our own and repeatedly confirmed $7500 cash, no taxes and no mention of any other fees.
When the owner texted me at 10 PM CST (I live in Colorado so the text reflects 9pm mountain time) to ask if I received the contract I told her yes, however the contract doesn't reflect the amount we confirmed in the phone earlier that day. (It was $650 MORE)
She didn't take responsibility for the bait and switch and was unwilling to make it right. When I called her husband to let him know that due to the mistrust we would be booking elsewhere he was extremely apologetic and insisted that the $650 his wife claimed we had to pay in addition to the original quote was actually INCLUDED in the quote and that his wife was mistaken. The level of disorganization & miscommunications going on here left me with the feeling of what possible issues we might have in the coming months if the owners can't even get on the same page.
When I texted the wife that we would be taking our money elsewhere she said "We hope you somehow find a way to gather and celebrate the joyous occasion together in a more cost effective way.
Maybe a park, or relatives home, etc..." which was incredibly rude and insulting considering money was actually no object in this scenario but rather the lack of organization, trust, and transparency in addition to the bait and switching about the overall cost.
Bottom line: The husband is the one with the empathy, the people skills and the ability to apologize and attempt to make things right without insulting the client. However the person that any future clients will have to deal with is his wife who unfortunately didn't show the same level of care, empathy, and apologetic demeanor as her husband.
One final thing to note-- the contract that was sent was filled out by hand and was hardly legible with all the scratching out as I have attached below. And my issue wasn't that gratuity needed to be paid or a security deposit needed to be paid, I understand those are customary in these sorts of processes. The problem was NON-DISCLOSURE until the contracting. It was the disorganization. The inability to recognize when they're wrong and unwillingness to make it right. So what was supposed to be $6500 originally got a 25% increase in fees over the course of negotiations and contracting.
Overall I'm sure this venue can really be remarkable and looks beautiful from the pictures. However, my experience is a testament that there seems to be a pattern with disorganization, miscommunication etc.
If there were more streamlined processes, a method for sending a contract so it's not filled in by hand, and a sales person in there who can reach out to clients at reasonable hours (not 10 pm cst) and who clearly communicate the accurate pricing from the beginning and even if there is a mistake, they can own it and not insult the client in the process and suggest we "couldn't afford" them, then this could really be a phenomenal venue. But as it stands I would strongly urge you to look elsewhere.