I've gone to this Baskin Robbins while traveling through for 3 weekends in a row now. First visit was great with the man waiting on me being very pleasant. I was very satisfied in the amount of ice cream he gave me in my order. On my 2nd visit, I ordered the same items from the first visit, 2 scoops of chocolate chip in a cup and 2 scoops of pistachio almond in a waffle cone. I watched her as she got the scoops of chocolate chip and they were small and it showed in the cup she handed me. The waffle cone was filled as it should be. I asked if she could add more ice cream as that was not 2 full scoops (at 6.49 for 2 scoops, I would expect it to look like the waffle cone scoops, but it didn't). She told me that I would have to pay more for more ice cream. So I asked if she could put the chocolate chip scoops from the cup into a waffle cone. She did, and there you could really see the difference...she just shrugged her shoulders and told me they were the same size scoops. I paid $14.47 for 1 1/2 scoops of ice cream and 2 waffle cones. Got on the BR website and reported what had transpired. My last visit yesterday (I decided to give them another chance), my order looked the same as the 2nd visit. I won't be going back again and I will give them a bad review whenever I can..... read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Atwater, California

Always yummy ice cream. With the right consistency . Place loojs clean . And people were helpful

When I called to order a cake I was told by the decorator "I'm too busy right now can you call back later?" So I did...I picked up the cake on the 19th of August, and I was Absolutely dissatisfied with the cake decorator, she was rude and extremely unprofessional. I told her what I wanted in regards to colors and style, and she did the bare minimum. Not the style or colors I wanted at all. To top it all off, the front of the cake got smashed a little with the box. It was for my daughters 15th birthday, we just accepted the cake and laughed at it at the end of the day. All I'm going to say is, I know of so many people that would happily take a job like hers and do it well with great customer service read more

Baskin-Robbins - a birthday cake in a box - Ice Cream & Frozen Yogurt Near Me - Atwater, California

One of the ladies are rude not only to us but to her co workers. If she doesnt like her job then just quit. she even grabs her co worker's hand away . She even ask her to help her. coz i ask for only 2 regular cones for 2 quarts i bought.she even said "how am i supposed to know that?!" I even deserved more than 2 regular cones. Its annoying this lady is. My daughter just said she needs a spoon. and there she goes saying upset "Im jst getting to that!" We are not even demanding. An ice cream place should be a happy place and we dnt want workers who will just upset customers like that. The receipt says her name is Alicia. read more

Baskin-Robbins - the receipt for the restaurant - Ice Cream & Frozen Yogurt Near Me - Atwater, California

Look at this crap! A peanut butter and chocolate parfait maybe by half! This is just symbolic of the pathetic services industry culture which hates their jobs but think they deserve $15 an hour. read more

Baskin-Robbins - Look at this crap! A peanut butter and chocolate parfait...maybe by half. - Ice Cream & Frozen Yogurt Near Me - Atwater, California

They have a good selection of all the classic favorites as well as seasonal offerings and limited releases, but I'm not entirely convinced that they truly have 31 different flavors for consumers to choose from. I guess I should count them on one of my next visits. Anyways, who doesn't like ice cream, it's good on a hot day, delicious as a drinkable confection and straight fire when paired with fruit; like in a banana split. Ice cream's value has sky rocketed over the years for some reason, but regardless of that, the prices here are always comparable to other cream slingers in the area. Also, if you are an impatient person or think that your time is precious, you can always grab their pre-packed ice cream for a quick getaway, no need to wait in line with us peasants. read more

Baskin-Robbins - Ice Cream Galore - Ice Cream & Frozen Yogurt Near Me - Atwater, California

This location is more than disappointing! For starters, there is a pandemic going on and I think this location forgot all about it. 3 employees working and not a single one wearing a mask, yet breathing over your ice cream as they serve it to you. There is no sign that states customers should wear or mask or a limit of people that should be allowed in at a time. I went in yesterday and 9 other customers were inside all waiting with no masks...what the? Look, this may not be serious to some people, but I'm pregnant and my mom is a cancer survivor and this business need to take things more seriously. Customer service here also lacks, no one greets you, but instead just stares at you. The Merced location is GREAT. They only allow 6 people at a time and specify standing 6 feet apart WITH a mask and is required to enter their location. Also, ALL employees there had a mask on! I'm calling corporate at this point because Atwater is lacking in more ways than one! read more

Went in order ice cream for my family nothing to crazy the gal who made one of our ice cream accidentally put nuts on our ice cream when checking out I let her know there wasn't supposed to be nuts on it she attempted to scrape them off when getting in the car and telling my husband since it was his he was not thrilled he went back in and the manager came up and he told her there wasn't supposed to be nuts on it she argued and said we'll there's nuts on the receipt looks like there was supposed to be nuts . Yes you charged us for nuts we didn't not order nor asked for a refund just wanted ice cream made right . Bummer people act like that's especially a manager read more

I didn't like it because they charge like $2 for each topping on my ice cream sundae and that's such a rip off of money so just go to mango crazy were they don't charge for each topping. Thanks drop the mike read more

This is the BEST Baskin-Robbins I've ever been to. The service is amazing, I feel very welcomed each time I'm there. I appreciate that! I've ordered ice cream cakes on a few occasions and each time they worked with my schedule without any hesitation. read more

This place is a joke. The workers are always so rude and disrespectful. They constantly change the business hours based on "if it's busy" on any given day. Then when you go in for a milkshake, they always give you the excuse that they stop serving milkshakes an hour before closing. Seriously? It's a joke. Always nothing but excuses from them. They need to update their hours online and they need to keep their blenders open until maybe 5-10 minutes before closing. Starbucks will make you a drink right up until closing. It's a simple throw the blender in the dishwasher. Yet these employees are so rude and lazy they don't even care to try and provide customer service. If I could give half a star I would. I'd rather drive to Merced. Don't waste your time going here. read more

All the employees here are very friendly and so polite, not just talking to us about our orders but about our days and how we've been. The food here is always amazing. I've got nothing bad to say about them! Come here for a late night dessert or to get your sweet tooth pulled, it will definitely fill that craving. And every 31st of the month, each scoop is $1.31, a great bargain here! read more

Nothing special at all. I would encourage the store manager to explain proper cleanliness to his employee's. That one little kid scratching his head and making my wife's sundae didn't sit very well. read more

The first time I had a Baskin-Robbin one sickness but with my husband and I've been since one week we come here and enjoy a strawberry vanilla and butter pecan banana split it is delicious I recommend it to all of you read more

Had the sundae coupon and wanted a sundae. Coupon expires tonight on the 31st. Guess what you can't use the bogo for 99 cents sundae coupon on the 31st. Misleading info. Have the coupon with an except on note. Disappointing but the RITA's GELATI made up for it. read more

It's was a horrible experience! The lady is very rude she ignored me and helped other customers while I was talking to her! So asked what u wanted, then right after started taking to the other worker while I was still in dialogue! I hope she gets fired for this job, very disrespectful and also she did it again while checking out and moved me aside! Very disappointed and hopefully she gets fired! read more

i must say in true honesty that the establishement itself is clean and the employees try to be as helpful as they know how to...but as far as the owner goes ---she has no idea on how to run a good business with good customer service!and i truly think she might have a chance staying in business if she teaches herself that being prejiduce and stuck up does not pay when you should be concentrating on customer service.....im not trying to give too much personal info out but when you get reply from a complaint on an email that starts "stuckupsharon11@......................"it really makes you think... i will drive an hour for ice cream before returning to this place!so all i can reccomend is that if you have to go there go with your guard up and if you happen to get sharon(the owner)i would say to ask for another person to help you so that you can save yourself the pain.... OH YEA...AND I ONLY GAVE IT ONE STAR BECAUSE IT WOULDNT LET ME POST WITHOUT AT LEAST ONE! read more

Horrible service! The first time ordered a cake the decor was horrible as well the taste of the cake had no flavor and was dense. Debated on ordering for the second time I decided to go in for the convenience and I was dismissed because they don't take cake orders after 1 p.m. , mind you it 2 p.m. Ridiculous how they treat their customers especially when they're in the back gossiping and not doing their job. read more

The customer service leaves a lot to be desired. When the owners are there the service is nice and friendly. However being refused to get extra sprinklers (after I offered to pay whatever) and arguing that is not going to melt after they messed up the first part of the order is just NOT good customer service. It did melt and piss me off. read more

I came in tonight to get my free birthday scoop and they wouldn't let me! They kept insisting that I had to have some coupon thing that they had to scan. It's always been that you just have to show ID for proof that it's your birthday but apparently not anymore. Very disappointed read more

I'm not one to write reviews usually but tonight on 8/01/2020 I walked in a little over 10 minutes until close, I'm 5 months pregnant and was desperately craving a cappuccino blast. Thank Prego cravings. Lol. Excited I barely made it, But so disappointed when the girl behind the counter told me they aren't making drinks anymore due to shutting off the machines already. They were closing,I've worked closing shifts in food so as disappointed as I was I understand and proceeded to walk out. Well as I was walking out the young lady who was sweeping offered to make my drink for me! She said pregnancy cravings I get it. Huge shout out to that young lady because she SERIOUSLY made my night!! I can't thank her enough for offering to make my drink. When she really didn't have to. I've gone before to this location and had ok service until tonight, thanks to this young lady's kindness and customer service. read more

Best Baskin Robbins around!!! Oh and for the bad rating below, the Atwater Baskin Robbins has different owners for a few years now and they have done a remarkable job with the store as well as the service. :) read more

HORRIBLE SERVICE! the lady (owner) she has terrible customer service! She forces her smile. Not a people person at all! Aden should not be in the front, his attitude and customer service is terrible! He makes customers feel uncomfortable (I asked friends and family who live here in Atwater and they all say the same thing about the mom and the son). They provide a punch card (you receive a punch every time you purchase a drink) once your punch card is full you receive a free drink. I come here quite often (1-3 a week) i was on my second punch card. On my last visit prior to today's the girl punched my card on "free". Today i went to get my free drink and the guy who wears glasses named "Aden" said that they only punch the "free" once its been used he ASSumed i had received my free drink already. (mind you they take it from you, so how would i have it) he made me feel really uncomfortable and harassed! HORRIBLE SERVICE! They have lost my friends/family and my business. read more

I am so shocked and upset this evening. I came to the Atwater, California Baskin-Robbins Robbins location with my daughter to use my buy one get one sundae for $0.99 and ordered two brownie sundaes & also an ice cream scoop. The male manager let know I couldn't use my coupon because of the 3/31 $1.50 scoop offer. I asked him to charge me full price for the single scoop and use the sundae coupon and proceeded to tell me that i couldn't use my coupon because he couldn't override the $1.50 per scoop offer when the sundae coupon is valid 3/28-4/03/17. He told me to leave the ice cream and leave. I felt so embarrassed and harassed in front of all the customers in the store. I felt worse since I'm 38 weeks pregnant & other work colleagues were there ordering. I just wanted to relax & enjoy ice cream with my family at home. I hope someone writes up the manager & that he never treats another customer this way again he must not have experience or training in management OR customer service. This his been the worst customer service experience I've ever had in my life by far! read more

Best, friendliest service! The highest quality soft serve ice cream in town. Kids cone starts at a dollar. The ice cream is a special treat. Much better than store-bought. read more

The young lady in training and the ice cream get 5 stars from me. The young man behind the counter, who waited on the cute gal that came in well after us, then walked in the back to get a drink and wash a couple dishes, gets 0 stars. I'll go to SaveMart and get a box of ice cream before I return to this store. read more