After being a longtime customer, this was enough for us to close our Cabela's account and stop…read moreshopping there entirely. I recently ordered ammunition online and noticed an unexpected extra charge of about $22. Mistakes happen, so I called customer service simply looking for clarification and help resolving it. Unfortunately, the experience only got worse. The representative I spoke with was dismissive and unhelpful, and when I asked to speak with a manager, the attitude was no better. At no point did anyone seem interested in actually helping or even listening. What disappointed me most wasn't the charge itself, it was the complete lack of customer care afterward. I understand large companies may not feel the impact of losing a single customer, but we still have the right to choose where we spend our money, and we won't continue supporting a company that treats customers this way. Very disappointing experience.

they completely trashed my reels and can't do anything to help. I brought my reels in to get…read morecleaned up a bit and left with broken reels

+ Got just what I needed. Nice, helpful staff. +…read moreStraightforward, efficient service. + Private restrooms. + Cold water. - They close at 9pm. + Located in huge Station Park plaza, with various other shops to check out. + Ample parking.

Patty was a huge help and helped me find exactly what I was looking for! The entire staff was very…read morefriendly and welcoming and they had a great selection of items.

5 stars for this great local company, but 4 stars for this store, and really, only because while…read morelabeled an outlet, this is not much of one. They do have some refurbished goods, and perhaps at times there are many, but I only spied a couple on my visit. A very few items were on sale, and you got a free tee with a $100 purchase, but other than that, it was all full priced gear. Now, what they make is high quality enough that I am happy to pay the standard price, however I'd done some research ahead of time, and the sleeping bag I was seeking was half price elsewhere. No matter, though, we were happy to check it out in person, along with their selection of hammocks, backpacks, cute pet camping supplies, and truly extensive variety of sleeping pads. Of all the things to be most impressed by, they have some seriously excellent pillows! We bought very comfortable cushy inflatable pillows for backpacking, but for car camping, I would have nabbed the ingenious memory foam filled ones, featuring a protective case that flips around to a cozy fabric cover, all in one! We also got a nice compression sack. The young man who assisted us was friendly and helpful, and happy to check their stock room for the specific sleeping bag I was interested in. Overall, a great experience, and I am pleased to support a local company that crafts such well and thoughtfully executed outdoor products.

Camping supplies galore. Tents, sleeping mats, sleeping bags, hammocks, truck camping gear,…read morepillows, seat cushions, backpacks.... If you're a camper, or a hiker who likes to camp, you should do yourself a favor and pop on in here. I'm planning a month long moto-camping trip and I picked up a tent, sleeping mat and pillow that would fit on my bike. And hey, LOCAL company! I much prefer buying local, where you can go a touch the gear, see it when it's set up and get a good idea of what you'll actually be purchasing.

Incredible customer service. Very fair prices. I needed a chain and a wheel trued. They had me…read moreready to roll in 15 minutes and threw in additional service on another bike free of charge. We found our favorite bike shop and will be back.

I'm thrilled to be close to Loyal Cycle! Jeff, Levi and Doug have taken wonderful care of my bike…read moreand always offer the best advice. Excellent customer service and technical support. The best shop around!

Jayden was simply AWESOME (8/10/26) when he searched his "ON HAND STOCK/INVENTORY" for a critical…read more$5 Yakima Load Stop bolt NEEDED to secure my Yakima EXO "Top Shelf" rack while on a 1600 mile round trip road trip. "Online Shopping" is great when you "sit at home", but if you are out "Adventuring", AMAZON is USELESS & competent sales people like Jayden are ESSENTIAL! Rack n' Road "had me covered"!!!! Thanks Bros.!!!!!

They fit my used racks w new brackets, installed within a few minutes and added a key. They were…read morefast, efficient and friendly. I'd highly recommend!

It's hard to have anything bad to say about a factory store. No matter where I am in the country I…read morego out of my way to find these stores. When searching them I'm primarily interested in finding Jordan Retros. This store, at the time at least, had basically none of them. However, they did have a fair amount of other shoe models that I'd never even heard of before. In fact, I was so intrigued I ended up getting a pair of Nike C1ties. Stock and deals change daily at these stores, so you definetly had to check regularly.

Huge store! Service…read moreand selection were good. Additional 30% off on certain items. Wish they have more shoes selections for running and basketball. Value seems ok for a factory store. Cannot beat that. Staff was quick to respond to questions. Will come again.

Employees were nice and helpful, prices were reasonable, but the policy of not allowing paying…read morecustomers to use the restroom is bs.

Awesome customer service. Jessica provided a spectacular experience and makes this store worthy of…read more5 stars alone. Other employees were friendly, but she was particularly helpful

Stopped in for a quick look and ended up walking into one of the most stocked variety of lures and…read moreterminal I've seen while visiting, great prices on high end gear that don't make you feel bad for buying! Ended up getting a little scoop on the local bass fishing, great people they have in their shop with solid advice on the what's hitting in the area. Definitely will be back next trip to Utah

Good selection. Great product knowledge. Excellent service. Looking forward to my next visit.read more