hands down the worst customer service experience I've ever had. 3 different times they had schedule…read moredelivery and never showed up or even called. took almost 6 months for them to get the right part for the brand new leg press the delivered. installer had to come back multiple times due to equipment not working or properly installed. all in all was just a bad experience all around. will never do business with them again!

Michael was the salesperson that helped me & my wife. He was patient and gave us our space when we…read moreneeded it. Michael was knowledgeable, and if he didn't know the answer, he said he didn't know, but would find out. As a salesperson, I am impatient many times with salespeople that are vultures & know-it-alls. Michael made the experience a good one. We went with an elliptical that we love so far & we're so glad we chose Utah Home Fitness.

Utah Home Fitness is a very nice store which caters to the home fitness market with home and gym…read morequality exercise equipment. They stock many treadmills, ellipticals, weight machines, ab rollers, exercise bikes, and lots more. We talked to the owner, Jon, while we were there and he was very helpful. We stopped by Utah Home Fitness to rent ElliptiGOs actually, a sort of bicycle meets elliptical machine invention. We rent them for four hours through a Groupon and actually had a lot of fun riding them. It was a little difficult to get used to at first, but after awhile the ElliptiGOs were great fun. If you haven't seen one in action, Google it. If you need equipment for your home gym, Utah Home Fitness seems like the place to go. I was impressed. Support local business.

My husband and I were avid gym goers until COVID-19 caused our gym to close and we weren't…read morecomfortable venturing back into the gym once they reopened. Thus leaving us searching for at-home fitness equipment. Luckily, a friend introduced me (virtually) to Clint and he was able to get us the equipment we wanted. Not only did he find the equipment, he had everything set aside for me when I went to pick it up making it an easy process and purchase. I speak very highly of Clint and his professionalism during the entire sales process. Go see him for your Fitness equipment needs!

I love Scheels. I like how they are organized that somehow makes shopping comfortable. The layout…read moreof the store is great, from clothing to camping to the cafe to hunting to toys. There is a great selection and variety. I mostly go for the toys. There is a specific toy that I seek and this is the place to find them. While their toy department is not huge and is just a relatively smaller department within the store, what they do have is quality stuff, things that people actually seek out. Lego sets, RCs, educational children's toys, games, etc. I was pleasantly surprised to see a decent selection of disc golf discs. They even had some of one of my favorite brands, Kastaplast! Either Kastaplast is finally getting some mainstream recognition or Scheels has a good sporting goods manager. Speaking of which, Ashton is a great guy and truly thinks of the customer first and the customer's experience. There were even Zuca disc golf carts there. And they were all on sale. Another aspect to love about Scheels are the things you can do there like mini bowling, shooting arcade, and the Ferris wheel. You can have a date there for cheap! And then go to the cafe for a meal or treats. BTW, the jerky they sell there is excellent! All the employees there are very helpful. In some small ways, Scheels is better than Bass Pro, Cabela's, Sportsman's Warehouse. In this competitive market, small ways is what stands you apart. I really like those other stores, too, but Scheels just feels different. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

Sorry to do this but things are very different at Scheels than in the past…read more I spent 30 minutes in the Kuhl department and no one even offered help or bothered to say hello. (I had several questions) 10 minutes in golf department. Same story. 20 minutes in BBQ and the two guys there seemed more worried about the display looking great than offering help. I've always loved Scheels but I am very disappointed with the current lake of service or lack of. I hope things improve! (I only spent $250)

I am beyond frustrated with my experience with the Proform 2000, and I feel compelled to share my…read morenightmare of a journey with this product and the company. I purchased the Proform 2000 treadmill in August 2023, and for a short period, it was everything I wanted--quiet, smooth, and with a 15% incline. I was thrilled with my purchase... until it started leaking hydraulic oil just a couple of months into use. Naturally, I reached out to Atlantic Fitness for assistance. A technician came to replace the part on December 26th. I thought that was the end of it--until the same issue resurfaced again in January, just weeks after the repair. At this point, I contacted iFit, hoping for a resolution. I asked for a refund given that the same part on the same machine failed twice in such a short period. However, it took months for anyone from iFit to respond--by early March, I was finally able to speak to a supervisor, Hugo Linares, who told me a refund was not an option but a replacement might be possible. At this point, the frustration was palpable. After more delays, I finally connected with Elle Petry, who actually did something constructive and helped me get in touch with the right people. Bryan Rands from the warranty department called me, and while I was on the phone with him, he placed an order for a replacement machine. Fast forward to receiving the replacement--and it was a complete disappointment. The quality of the replacement was nowhere near the level of the original Proform 2000 I had purchased. I gave it a couple of uses to confirm my suspicions and then contacted Bryan to ask for a refund. His response? Apologies for the "miscommunication," but he'd only be offering me a partial refund with a 10% restocking fee and a $250 return shipping fee. Here's where the situation completely fell apart: I was originally told a refund wasn't even an option, but now I'm being told it is. Why would I have accepted the replacement if I had known I could have gotten a refund in the first place? Why should I be hit with a restocking fee and return shipping costs when I never had to return the original unit? And why was I not warned about these additional charges until after I accepted the replacement? This entire process has been nothing short of a headache. As an avid runner, all I wanted was a high-quality machine I could trust. Instead, I've been met with poor customer service, misleading information, and a product that has failed on multiple occasions. At this point, I'm stuck with a faulty replacement treadmill, no refund, and a company that seems intent on doing the bare minimum. Proform has completely failed in delivering on both product quality and customer service. I'm done with this treadmill, and I certainly won't be recommending Proform to anyone I know. If you're considering a purchase from this brand, think twice before making the same mistake I did.

This bike was awful from the get-go. Wobbly and noisy. Connectivity issues. Uncomfortable and…read moredifficult/impossible to adjust. All those payments. All that money on something I'd be better off throwing away. I want to just buy something better. This company is not worth your money

having started to lift regularly again a few years ago I started to invest into am Olympic barbell…read moreand weights. To start both powerlifting and Olympic weightlifting to get back into shape. luckily it was something that I could do regularly when everything was locked down. In the Olympic lifts there is a lot of dropping the barbell at heights over your head. so the last thing you want are the plates to be flying different directions. Also in powerlifting when weights start getting heavy and the barbell starts to bend the you dont want the whip of the bar to cause the plates to slide and cause an asymetry. So I initially bought Clout Collars due to so many universally good reviews. After a few years I noticed that the plates were slipping more and more and definitely with the Olumpics sometimes the collars would pop open. No bueno. So I wrote to them and they more than glad to replace them. Lifretime warranty? yes! that's pretty awesome. they sent me a set of new collars and it was a dramatic difference. with almost full bar of plates I dropped from shoulder height had only a few millimeters of shift. Now obviously these arent the Olympic style clamp down collars. They're an easy to use Lockjaw style. But for the price/performance value and lifretime warranty they're definitely more than worth it

I purchased a CYBEX ARC Trainer 750AT for $2,967.01 on 4/6/2018. My Arch Trainer came with a…read morestandard 1-year warranty. I had phone conversations and documented in emails that I would like to purchase the additional 36-month warranty. I even noted this on my credit card receipt with my signature agreeing to pay the extra fee. This past week (2/26/21), I noted my lift motor is no longer working. When I contacted Fitness Equipment Source and spoke to Mark Clayton, I received the response that they do not offer 36-month warranties but only 24 months. So devil's advocate, even if I only purchased 24 months extra, this would still mean that it should be under warranty until 4/6/21. This company seems to fall under buyer beware!! USE DISCRETION when purchasing with them!!! I will be reporting this to the BBB.

Love this guy, Mark Clayton! He is a funny guy....maybe more funny if he didn't own me $15k. Yes,…read morehe did pay some but has since decided he didn't want to pay anymore. I have emails from him stating each item he would refund and is hasn't, period. Funny he posted a email where I argreed he owed $2900.00 but he failed to point out that it was for a single item, not the remaining balance. This is what I have been putting up with for 3 months, he picks and choices what he will honor. I'm not looking to convince anyone, only warn you. I am currently filing a law suit to get my remaining funds and talking to the Salt Lake City Police Department about fraud charges against Mr. Mark. You guys can make your own choices, that's what's so great about this country. But when you run across a guy like this it's your duty to report it and hopefully keep others from getting burned. First piece of advice, DON'T pay for everything up front. Pay half down and half when you get everything you ordered. And yes, email all talks so everyone is on the same page. Doesn't always work because I have Mark agreeing to pay the $15k in numerous emails but I guess he doesn't feel obligated to his word. Good luck anyone that deals with this dude.

Where is the option for zero stars....!…read more In case you are not going to read my long ass, two week & counting (yet just in its infancy), saga of my customer service experience with ICON Fitness below, just note that if you choose to buy a piece of ICON fitness equipment (NordicTrack, ProForm, Free Motion, Golds Gym, Weslo, Weider, Health Rider, UTS & Lotus) be warned that if anything goes wrong with the machine, expect to be frustrated as hell by customer service. My suggestion, stay away! So here goes my tale of woe: Purchased a NordicTrack stationary bike. The resistance controls were not functioning properly. Tried calling ICON customer service. Waited on hold for about an hour and finally gave up. Tried the chat function and the screen indicated that the wait to get somebody via chat would be about 1 1/2 hours. Sent an email. Took over a week to get a response. Initial response was difficult to understand and seemed to be written by somebody who is illiterate. This was the directions/request from the initial email I received (a direct quote from the mail): "If you use the machine with just manual run the resistance all over and see if it will stay with you." Responded immediately with a more detailed description of my issue. Received a second email response the next day. Again, another difficult to understand mail requesting I upload a video of the response of a certain part to an adjustment of the resistance. That email noted that this would probably require some disassembly of the machine. However, no instructions nor links were provided on how to properly disassemble the machine to access the part. Here is the direct quote from this 2nd mail: "Plastics will more than likely need to be removed in order to see the eddy mech, cable and resistance motor. Please video what the motor and eddy mech are doing while trying to adjust resistance." What the hell is an "eddy mech"?, which cable?, what does the resistance motor look like? which "plastics" do I remove to reveal these mystery parts? So I write a response to this second cryptic email to see if I can get further details on what they are asking of me. Surprise! The email was sent from an address that didn't accept responses. Since I was up early (ironically to do a work out on this very machine), I thought I would try initiating a chat hoping that it was a less busy time of the day and I would get through quicker. I was able to get through. I entered my serial number and model number of the machine. An agent on the other end of the chat came online. I explained that my quest for resolution in the repair of my machine has taken almost 2 weeks at this point and has consisted of 2 vague, hard to understand emails coming 24 hour intervals. She came back with this: I don't show that your machine has been registered with ICON. Please go online, register, and contact us again. Please note that it may take about an hour after registering online for it to show on our end. WTF! Your customer service dept have responded with two cryptic messages already that indicate the model number and serial number of my machine! While I I am pretty sure that I have registered this machine, why didn't any of the people sending the emails indicate that the machine was not registered!? I have all dealt with frustrating customer service departments in the past (Comcast, DIRECTV, Dell Computers, wireless carriers). However, the level of incompetence in this situation has inspired me to write my first yelp review. I will keep you all posted. To be continued......