Great place to visit and shop but the restaurant at the top is lack luster . The cost to go up the elevator is high enough but its compted on you dinner order as long as you order an entree. They start at 22 bucks and go from there. I ordered the grilled chicken with potatos and steamed veggies . What i got was one grilled chicken breast , a handful of old shriveled potatos and 3 slices of carrots . All for 28 bucks . You may ask why didnt i say something then ? Well as far as im concerned , you get one shot at me in high end restaurants and this place blew it big time . Maybe the other restaurant in the pyramid can redeem this place . I hope so . read more

Good staff, and they price match. They are my go to place for ammo because they have a lot of stuff that other stores simply do not. I've been here many times, bought a few guns over the years from various locations, ammo, clothes, and more. The employees here sometimes are sub par but most of the time they are pretty nice folks doing a good job and I don't remember any particular bad days worth mentioning. I like this location, wish it was closer to me but still worth going to for certain items. read more

Yes yes yes my husbands dream place. The pyramid was huge. We had dinner on top of the pyramid. The view of the Mississippi River was amazing. The food was great but that ride on the elevator was pretty fun but scary will definitely come back read more

Family-friendly, fun, and not too expensive! The elevator ride to observation deck is a must-do! Live alligators, catfish pond, and duck pond all under one roof!! read more

Bass Pro Shops - Outdoor Gear Near Me - Memphis, Tennessee

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Interesting! A must visit! I love the logcabins lodging inside the pyramid! Restaurant exeeceded my expectations!

Best Santa experience around! From the fun (free) crafts to the friendly service provided by Santa and his Elves. DELUXE!

First, we tried to go to the Lookout restaurant, but they were out of burgers, sliders, and a few other things. So we went to the Uncle Bucks grill at 3:30. With more than half the restaurant empty, we were told 30 minutes for a table of 5. We decided to just eat in the bowling area instead. Still took over 30 minutes to get food after we ordered. Bowling is 24.99 before 5pm for 1 hour. Since we were in the bowling area and saw at least three lanes unoccupied, we went to the desk at 4:50. We were told another 30 minutes because 5 lanes were broken. We actually only waited 20 minutes. Our lane got stuck and it took 10 of our 60 minutes to fix it. The staff that is working is extremely nice and accommodating. Unfortunately, it's EXTREMELY understaffed. read more

Worst customer service ever... inefficient and uncooperative management in the bowling center.. ms. Carmen and the rest of the staff on 6 November between 4:30- 6:30 p.m. we should have chosen a real bowling center to attend.. After arriving early to the bowling center we, my wife and two friend were greeted with three employees including Ms. Carmen ( an apparent manager) having a loud personal conversation at the front desk, they were actually so involved in it that I had to actually intervene just to get them to acknowledge us for check in.. ( Really ???) after purchasing shoes for bowling and moving to our lane #14, we were promptly asked to relocate to another area within the bowling center to accommodate MORE IMPORTANT GUESTS. which we refused to do mainly because we were the only bowlers in the entire center when we arrived and felt that it was inappropriate to NOT ASK any other parties ( of a lighter skinned persuasion) who arrived after us to do the same... we were treated like we were not welcomed or important AT ALL and furthermore.. were told after my bowling ball became "stuck" in the lane to leave it and return tomorrow to pick it up because there was no lane technician on duty ( huh ????) after I refused to leave my $150.00 custom ball.. MR. NICETY ( an African American supervisor there) who actually thanked me previously for the addition of MY BALL to THEIR COLLECTION OF HOUSE BALLS...refused to even attempt retrieval of MY CUSTOM BALL.. long story short this is absolutely NOT THE PLACE FOR AN ENJOYABLE, fun experience for bowling...I'm not sure about the customer service throughout the #bassproprymid but I do know the bowling center supervision and management require retraining and possibly reassignment to trash patrol or sidewalk sweeping #NEVERAGAIN read more

Bass Pro Shops - Mr. NICETY.... along with ms. Carmen offer terrible services - Outdoor Gear Near Me - Memphis, Tennessee

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I just left the Bass Pro store on Macon Rd. I took a fishing rod back to exchange because it was broken at the spot that holds the reel on. This rod had been used just one time and that was when I found out it was broken. It threw the reel further than the bait. I bought this to do do some salt water fishing. It was a while before I tried it since I do not live near the beach and when I did try it I realized it was broken. After I got back I became sick with co-vid and I could not take it back. I told the clerk that it was more than 60 days and that is when she handed it back and said sorry, it had been too long. I tried to be honest with her and then realized I should have just lied about it since I didn't have a receipt. It did have the tape on it that gets you out the door after purchase. I did not want cash back, just an exchange for one not broken. I bought a salt water reel the same day so I spent a chunk of change for the items. The rod was in mint condition since it had not been used but that one time. If I had known this was the customer service I would receive I would not have spent the $1000 with them just three weeks ago when I bought a gun. Be careful when you purchase something as you will have a problem returning it if something happens to it. I will go to Walmart or Academy Sports to get a new rod as they will be cheaper and the quality is just as good, plus I will not have to drive 50 miles to do so read more

Being the tourist that I was in my boyfriends city, we had to come here ! Walked around the bottom half and seen all the fish, alligators, stuffed animals, then we took the elevator up to the deck..(i think it was like $10 a piece)it had a beautiful view of the city and the Mississippi River ! We took a lot of pictures and then went inside to the bar, for a cheese and sausage platter. Yummy as well ! Definitely take a tour of this place when you come to the city!! read more

Bass Pro Shops - Outdoor Gear Near Me - Memphis, Tennessee

Bittersweet visit. The SWEET: The store is awesome - quite the place to walk around and visit - even if you dont buy anything. Try and find a way for free rides on elevator, we saw people with coupons for free rides. Employees were kind and caring. The BITTER: Upon leaving, found that our car window was smashed in and items stolen. Store manager & security told us they have contracted police/security in parking lot. Video proved the quick & easy break in by a car circling the parking lot for a "long time". Why then weren't they spotted as suspicious? Told this happens often and mostly to cars with out of state plates. read more

Confession: I'm an animal lover. I was intrigued by the fact that all of the ducks we saw only had one leg propelling themselves around. I asked (on Yelp) why this was but no one from BPS answered my question. So the only conclusion I can horrifically fathom is that one leg was removed from each duck to keep them from wandering the store. I believe a more effective method would be to NOT HAVE DUCKS. Not that I bought much from BPS anyway, but I definitely will not now (unless someone can provide a more plausible answer than what I surmise) and I will definitely spread the word. read more

Staff is amazing. I took my son shooting at the pistol range in the pyramid last Friday and Wesley helped us out. My little boy had a cast on his foot and Wesley went and got another chair so he could prop his foot up and watch while I shot. After shooting, my son and I took the elevator down and purchased a couple new cast-rods for fishing. The boys at the counter spooled is up with new line and were very happy and helpful. James greeted us as we walked out the front door and was incredibly nice and engaging while removing the lock off my pistol. Great job to a good group of guys and gals at Bass Pro, downtown! We live on Harbor Town, so we'll be back soon! read more

Just a regular bass pro. Nothing special besides the pyramid shape and the elevator to take to the top, which was way over priced if you wanted to go up. read more

I went to pickup an extra gas can for the pontoon boat. The 2.5 gallon plastic can was almost $30. I found the exact same can next door at Ace Hardware for less than half the price. Makes me wonder about other things I have bought here. read more

I have always loved Bass Pro shops and have been shoping with them since I was very young and the only way we could shop through them was a catalog. I have lived all over this country and have visited a lot of their stores. This Bass Pro shop really needs to work on their customer service. More than once I was standing at the counter waiting for service and no one would even acknowledge my existence. Today, I stood at the counter, where there was one other customer, for almost 10 minutes and even said excuse me twice and never received as much as a head nod. The one other customer was looking at the computer screen on the counter reviewing some merchandise and the employee that was helping him out was standing there with him, not even saying a word. There was another employee at a cash register reviewing some small packages of some sort of merchandise and it appeared that he was inputting some data into the computer, but not even acknowledging my existence. There were two other employees in the area, one helping a gentlemen in the holster area even though the gentlemen stated that he did not need any help. Another was helping a couple by the knives. After standing there for nearly 10 minutes, and never even receiving a "welcome," I left the store. My intentions were to buy a particular Shotgun costing over $500. I will not buy from them and will be taking all my business, and I do A LOT of business, elsewhere in the future. I sincerely hope that opening the new Bass Pro Shop will encourage these lazy non-helpfull "customer service" employees to take their job more seriously and learn what customer service really is. I am sure there a lot of qualified people that would love to have their job and would do it better. read more

Love to come here for camping and fishing gear. Excellent customer service and great members program.

They will sell you a gun but you can NOT shop in their store with your gun. That my friend is a load of crap !!

As with all Bass Pro locations, this one wasn't lacking in uniqueness. Inside a pyramid, and has a bowling alley, several ponds, gators, and the world's tallest freestanding elevator to the observation deck. Had to buy a hoodie because I came unprepared for winter, and found one on clearance that didn't empty my bank account. The view from the top at dusk is incomparable, and was worth the $10 fee to ride on up. Highly recommend checking it out if you have the time while in town! read more

I knew that the Memphis Pyramid was once a sports arena, but I hadn't realized it was a Bass Pro Shops until my wife recommended visiting it. We arrived before sunset and while walking to the entrance, I looked up at the observation deck and saw how high it was and told my wife, I'm not sure I can go up to that, especially since it's a glass floor on the deck. Once inside, I saw the very tall elevator but said, what the heck, I'm probably never gonna get back here so I'll do it. The cost to go up was $10/person. The elevator ride up was cool, as you can see the entire shopping area. When I got to the observation deck, it took me a few minutes to step onto the glass deck but by the time we were done, I was leaning over the railing taking photos below. We got great photos of the sunset over the bridge over the Mississippi River and spent about fifteen minutes up there before heading back down to check out the store. We're not hunters, fishers, or outdoors people, so we took a quick look around the store, including the bowling alley. We played the shooting gallery a few times, bought some foot wamers, then headed out. If you're into anything outdoors, it should definitely be on your places to visit. read more

Yes, I love even just walking into the Bartlett Bass Pro Shops. I got several friends, who are AWESOME!! I agree with Thomas that (Allen and Eric) Jennifer, Sharon (who works up front) and several other of the Bass Pro Shops employees rock it especially when you're trying your best to find items in their store. read more

Been shopping at this Bass Pro store for years. Was glad to hear this store will remain open in addition to the whopper store downtown....will visit the pyramid like any other tourist but will always buy from the Macon Road store. The fishermen employed by this store are helpful and know how their products work! Good selection of camping gear too. Love watching the fish tank feeding, lessons, etc. Need more plus sizes to choose from, not everyone woman that fishes or camps likes a skin-tight top or painted-on shorts....just saying. Love that my dog is welcome as well. I look forward to Bill Dance in his free meet-n-greets! LOL. read more

The person working the gun sales was rude and condescending. He talked down to everyone. He said to go to another gun store. I will never go in to this store again or any other Bass Pro read more

I am writing this review in regards to the service or should I say lack of service that I received when I go to this bass pro shop. Today I went there looking for an accessory for my AK 47 and when I got to the counter they were two people in front of me standing there. The sales associate was back-and-forth helping them both and while doing so he passed me two or three times as I'm the only one standing there. I was never greeted by the sales associate at any point in time. While waiting for him to finish up servicing the last customer a gentleman and his wife walked up and stood beside me waiting for the sales associate. Once the sales associate was done with the last customer he looked to the gentleman and his wife and ask them if he could help them. Thank goodness the gentleman had some manners and told the sales associate that I was there first. This pretty much happens to me every time I go to this bass pro shop and I cannot wrap my finger around the reasoning why. During other times when I am there and I do get service whenever I have questions the sales associates are always short with their answers towards me. Does this happen to anyone else? read more

I've had great experiences with Bass Pro in all areas except the guns and ammo department. Every time I go to look at a gun, get ammo, look for a sight, etc. I am made to feel like a burden and/or a nuisance. Multiple employees stand around and when you finally get there attention to ask a question they act like it's the worst thing in the world. I asked one employee if they had .22 ammo and he acted like it was an absurd question so I went to the next employee about 15ft down and he kindly pointed to .22 that they had. Long story short is that the guns and ammo department will be the last place I look for guns and ammo. read more

Spent a good part of a rainy day here. So much to see. The fish feeding was awesome! It was a favorite among all of my family. Seeing the diver feed and pet the fish was so neat! Another cool part was seeing the 3 alligators! The elevator ride to the top was pricey. I am not sure it is worth $10 a person. My option is it should be free with a store purchase. read more

I called Bass Pro, (gun dept) and asked the young man that answered the phone, if they had any .44 caliber round balls for black powder revolvers. His immediate answer was NO. A couple of days later I was in the store and happened to look for myself. They had several boxes of .44 and .45 caliber round balls. They were not new to the shelf, unless dust comes with new boxes. I have tried to get help many times in the past at the gun dept and it has been like pulling teeth. I'm not happy, wish another sporting goods store would compete. read more

The managers (Allen and Eric) at Macon Rd store are just the best. They went above the call to take care of me and my Christmas shopping. Bass Pro has almost anything you might need and at a great price. Its a mark of excellence when customers come first. read more

David in the fishing department knows every small fishing hole in the area! Thanks for the tips!