A link to the photos of the many discrepancies can be found here:…read morehttps://photos.app.goo.gl/eTf9yoUjyqcSV5hs5 We regret that our experience with *Quality Deck Builders* did not align with the company's name or reputation. After several attempts to address our concerns directly with the owners, Chris and Christy Hester, went unanswered, we felt compelled to share our feedback. Despite leaving multiple phone messages, two voicemails, and a detailed text outlining the issues we encountered, we received no response. From the very beginning, we made it clear that the primary purpose of the fence was to contain our dogs. Unfortunately, the installation fell short in multiple areas, and several issues with the quality of the work need to be addressed. ### **Chain Link Section:** The chain link fence, which was supposed to secure our property, has several problematic areas. There are sections where the fence is up to 3 inches off the ground, which undermines its ability to contain our pets. Furthermore, the tension cable was initially missing, allowing our dogs easy access to escape. Although the tension cable was eventually installed after we raised the issue, we were informed this was not considered standard practice unless specifically requested due to the additional cost. However, our signed contract clearly depicted the inclusion of the tension cable, which is a minor but significant detail, priced at just $33 for 170 linear feet. Additionally, the proximity of the chain link gate to the post makes it difficult to close properly, which further compromises the fence's functionality. ### **Picket Fence:** While the picket section was somewhat satisfactory, it did not meet the agreed-upon standards. Chris had assured us that the fence would be installed 1-2 inches above the ground, yet we found areas where the gap was as much as 4 inches--much higher than promised. To add to the frustration, many stickers were left stuck to the bottoms of the pickets, giving the fence an unfinished appearance. ### **Gates:** The gates were the most disappointing aspect of the project. Oversized brackets were awkwardly hammered onto the corners rather than using properly sized fittings, which resulted in structural flaws. Bolts are missing due to the brackets being too long, and the four gate frames were not consistently sized. Additionally, the latches were installed in different orientations, and one gate cannot fully open, which is another significant inconvenience. One of the 4x4 posts was poorly angled, creating a one-inch gap between the post and the fence, while another gate was positioned several inches higher than the adjacent fence. As if these issues weren't enough, we also discovered misfired nails throughout the fence, leftover chain link debris scattered across our property, and the nails in the pickets were carelessly zigzagged. While the project was completed on time and at a reasonable price, the overall quality of the work was far from satisfactory. It's disheartening because *Quality Deck Builders* clearly has the potential to produce better results, but unfortunately, they took shortcuts on our project. As a result, we now find ourselves needing to make additional adjustments to ensure the security of our dogs.

From the owner: We pride ourselves on Quality. We are a small family owned and operated business. We understand…read morewhat matters.

I was doing a job in harrodsburg and I guess the owner.Andy Smith asked if I would do anymore…read moreoutside of this job.I said sure.Well the first job I did he ordered the wrong doors twice.Then said we could cut tge ALUMINUM threshold and move the door over.I said no.But still again he got tge wrong damn door,I guess tge home owner was disgusted so he told me to go ahead and install it.He paid me about 2 weeks later.Then he called me to do a drywall job.1 day,600 dollars.Well it took 4 days and he brought 1/2 inch for tge ceiling which a child knows ceilings take half inch.I told the home owner and told her I would float it the best I possibly could.Thats why it took 4 days to do the job but I wanted her happy even though I knew I was loosing money.My name was on it.Well,After all that I never got paid.I sent messages through another company and they contacted him to pay me.Then j finally called from a different phone and he said he tried to call me thursday.Still after almost 2 months no money.If you hire these guys you are messing up.Yes,His name is Andy Smith and his son also runs part of it.Bullshit company if you ask me.Dont know shit about Construction 9

Very disappointed with the construction project communication, process and execution. Everything I…read morewas promised became an argument later even when it was in writing and paid on. Projects had to be managed daily or something would be done incorrectly and then would have be re-worked, if they would even do it. Had to hire another contractor to finish multiple jobs I had paid H & S to do. Took money for one piece of project then said they could not do the work, would not refund me and had the audacity to send me a bill for extra materials. Routinely, would show up and then leave the job site to work at other jobs leaving mine incomplete and wondering when they would be back. Extremely messy and dangerous worksite etiquette, no concern for boards, nails, screws and all left for days. All of the extra materials not used on the job, including materials I purchased, they took with them, no refund, no left over materials. Finally, the job was left incomplete and I was glad they weren't coming back. I would not recommend them.

Veterans Fence is a wonderful company that does outstanding work. They make sure their customers…read moreare 100% satisfied with the job. I have used them 2 times now when I needed repair to my fence and also for upgrading my fence. They are reasonable and stand behind the work they do. You want a fence done right call them.

Thanks Alexis and Matthew for your expedited service on my fence abatement! You guys are awesome…read morefor getting the job done so quickly. You all are true pros and heroes! I highly recommend Veterans Fence & Supply 100%!

Same MO with us, total scam. He has 14K of ours and is filling chapter 7. where we found out he has…read moreat least 5 customs wanting money back. Just Google Wyatt Hughes. What makes it worse is that we are Tornado victims. Totally agree with other review. "Despite what he implies, Wyatt Hughes is not a licensed contractor. He is incredibly unreliable, and he does not perform work to code. He promised work to be done in days, which isn't finished after 6 months. Months later, he still has our money."

Despite what he implies, Wyatt Hughes is not a licensed contractor. He is incredibly unreliable,…read moreand he does not perform work to code. He promised work to be done in 2 days, which isn't finished after 6 months. He just stopped coming. When we told him that, due to his months' long project, we were going a different route for our other project that he never started like he said he would and wanted a refund, he said he'd give it to us. Months later, he still has our money.