1. Bassett Masonry

    1. Bassett Masonry

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    Bassett Masonry

    5.0 (1 review)
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    Damage restoration

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    3 years ago

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    Integrity Restoration and Floor Covering

    Integrity Restoration and Floor Covering

    5.0
    (9 reviews)

    Very easy & professional company to deal with and did excellent work on our Kitchen remodel after a…read morepipe burst. Kitchen was stripped down to the studs including the floor & subfloor. Integrity handed the whole process including liaising with the many contractors involved and also with the insurance company which took a lot of weight off our shoulders at a difficult time. Our new cabinets are wonderful and we cannot praise Ariel and his team enough. Highly recommend........

    Our family was referred to Integrity by our plumbing company to assist us during a second flood. My…read moremother-in-law felt extremely hopeless after a terrible experience with the previous restoration company picked out by her insurance during the first flood. She was a bit jaded at first, but that changed as soon as we saw the urgency in which Integrity handled our call. We now call Integrity "our saving grace". We are so thankful to have been introduced to a crew with all the necessary knowledge and experience to restore all the water damage caused to our home. Their ENTIRE crew is incredibly hard working! The quality of their work completely exceeded our expectations. Ariel has been amazingly professional and so helpful during this entire process. My mother-in-law is so happy with the outcome of the repairs that she decided to use Integrity to remodel her master bathroom! We recommend Integrity 100% to everyone! You will be glad you called them, TRUST me!

    QwikResponse Restoration & Construction

    QwikResponse Restoration & Construction

    3.5
    (6 reviews)

    I usually don't post a lot of reviews, but feel the need to with this company. We requested mold…read moreremoval and rebuild of cabinets and new counter in the kitchen. Steve Knght was pleasant to work with at first, but then became very rude, unhelpful, and not honest about costs as time went on. I lived out of town and when his quote for counters came at a significantly larger cost then he originally quoted, would not help me find a suitable replacement for a rental and only guided me to places with no pictures to use. He then CHOSE the counters without my approval and was dishonest about the cost to put them in, asking me for an additional $6k months later that somehow "wasn't on the invoice". From speaking with others in Santa Barbara this is a typical experience. If you choose him, account for 150% or so of the price he quoted you initially. My tenant is also a handyman and was inspecting his crews work. He said he had to be on top of them to mount the cabinets correctly, and somehow storage space and cabinets just disappeared. If he hadn't been onsite I think it would have been very poorly constructed.

    KwikResponse was quick to respond and quick to demo my kitchen after I had a water leak inside my…read morewall. But then things weren't so quick. They tore out my entire kitchen, sent their plumber out to do a temporary fix on the leaking pipe, and set up fans & a dehumidifier. After a week, the fans (extremely loud) were still there until I called to find out why they hadn't been removed. No one had come to check the moisture levels until I made a phone call. They were running for almost 2 weeks total (ugh!). After a month with no kitchen, I made another phone call to find out why nothing had been done. I was told that they were waiting for the insurance to authorize payment. (From day 1, I told them that cost didn't matter...I needed my kitchen repaired) At that time, I was emailed a contract stating that I would cover costs if the insurance denied anything. Why that wasn't offered on day 1, I have no idea. Anyway...with the contract signed, they started working the following week. Things started rolling, which was great, but then we never really knew when the different contractors (drywall, plumber, paint, cabinet, granite) were going to show up. Jose, the project manager, was very responsive to my phone calls or texts....and I'm sure he thought I was nagging him. He made necessary phone calls to try and get my kitchen finished. After a full 2 months, my kitchen was finally done. On a side note, I work out of town and wasn't there to inspect progress each step of the way. My husband was there intermittently due to his work schedule. I was finally able to get home and see the finished project. For the most part it looked fine , but as I started putting my kitchen back together, I started noticing things that were done half-heartedly. The dishwasher didn't work...only because the electrical plug they replaced pushed into the wall when they tried to plug in the dishwasher, so the plug didn't engage completely. (There were a couple of plugs that were that way) I'm not sure if they missed a screw when they installed it? But I didn't have the patience at that point, to pull the face plate off and see how the plug was installed. My ceiling still has a grime line from where they hung the plastic sheeting, the paint in the kitchen was a poor job (see attached photo), the granite counter looks like they were about 1/4" short where it met the wall and they made up the gap with a lot of whatever it was that they used to seal the seams. They even left it on my wall! So needless to say, the next time I'm home, I'll be grabbing a paintbrush and "fixing" the paint in the kitchen and grabbing a ladder and cleaning my ceiling. The people from KwikResponse that I spoke with were very nice and I have no complaints about them. But I would have thought that they would have done a walk through to make sure their sub-contractors did a good job, since it reflects negatively on them when the work is sloppy. This is the only time in all of my years of home ownership that I have ever had to hire a restoration company. I truly hope I never have to do it again...but if I do, I'll make sure to take a leave of absence from work to be there every step of the way to ensure this doesn't happen again.

    At Eazz Restoration

    At Eazz Restoration

    4.5
    (4 reviews)

    Did good plumbing work but a couple months later when I called about a confusion about the charge…read moreon my credit card they were immediately very hostile before I could even ask any questions. All I did was ask if they were the business I was trying to reach and they answered by asking who I was. They wouldn't even answer the basic question if this was the business I was calling and started grilling me about who I was when they wouldn't even say if they were the business I was trying to reach. Politely answering a few simple legitimate questions would have cleared up the confusion instead of immediately being rude and unprofessional. They claim I just didn't want to pay my bill. That's not how trying to get out of paying a bill works. I had questions about the legitimacy of a charge I didn't recognize - they are listed as a company that deals with fire, wind, water and mold damage. No where did it say plumbing work which is what I had done. I was confused that I had a restoration company charge. I called them to get some clarifications about the charge. I thought they had been ripped off as well and I was met with hostility, evasiveness and rudeness from the get go. Again, simply answering a few simple questions, starting with If I had reached the right business, and all of this could have been over very easily. This small business needs to take some remedial business course in how to communicate with their customers in a professional manner. I don't know how they get any business when they won't even admit on the phone that they are the business that someone is trying to contact.

    In our time of need At Eazz Restoration came to our rescue. Very professional , answered all our…read morequestions and put us At Eazz . Their prices are reasonable. I highly recommend their services .

    Bassett Masonry - masonry_concrete - Updated July 2026

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