This dr. Is an ass! He is rude, does not listen, and is very condescending! It is not nice when a Dr tries to make you feel like an idiot! I wish I could leave a zero! read more

My husband saw Dr. Bassett due to a hearing loss in his right ear. First of all, the front desk was very pleasant and helpful. Very welcoming. As we waited for our appointment to see Dr. Bassett, I noticed that their kindness was carried forward to the next, and next patient, and did not waver one time. Dr Bassett was kind, thoughtful and understanding of my husband's situation. He was very nice, listening to us and did not rush through the appointment. He remedy the hearing loss and then offered suggestion as to how we could prevent future problems. We asked if a change in newer hearing aids would aid with my husband's loss. He then suggested for Dr. Judy do a hearing test. After results and a consult with her we could decide. I highly recommend this office and Dr. Bassett. We were totally pleased read more

So sadly if I could give a negative star I would. After seeing 4 drs and dealing with ear issues for 6 weeks I was excited to get a cancellation appointment into Dr Bassett today. I have never encountered a doctor or actually anyone that was so dismissive to my symptoms and feelings. It was my first time into an ENT and I was really hoping for some answers to the troubles. I've been dealing with. It was the most horrible experience I've ever had at a doctor's office. I'm not sure if I caught. Dr Bassett on an off day but I would never recommend him to anyone! His bedside manner was Both dismissive and deplorable. read more

This doctor was cruel, arrogant with zero compassion. His staff wasn't much better. I just moved to the areas. I have an autoimmune issue that causes super dry, bleeding, painful and swollen sinuses. It's dry in Az and I wanted to find an ENT here, hoping to get some kind of help. This doctor treated me like I was wasting his time. I felt like small-nothing trash to him. I don't know if he is a good doctor or not, but I do know his bedside manner was that of a rattlesnake. I left feeling terrible. This was a truly bad experience and seems to be the new way in medical these days. This doctor was extremely mean though. Negative stars. read more

Went to Dr Ralph Bassett today. It was wonderful to meet a Dr that is so thorough, wasn't rushed and listed and treat me with total respect. I instantly felt comfortable with the staff and him. read more

Dr Bassett took the time to assess my Ear problem that had been bothering me for almost 5 years. I had seen multiple other ENT physicians and audiologist and none of them knew what the problem was. Some even indicated there was not a problem! In one hour Dr Bassett identified and fixed my hearing and I was able to hear completely in my left ear. His office staff is also top notch! Highly recommend! read more

Since you've removed my review twice now from Google I left, I'm leaving it again, here. I originally was seen at Arizona ENT in Sun City West last year by Dr Bassett, for a constant runny nose, clear fluid, from just the left side. Headaches, fluid/wetness in my ear. I was referred by my PCP for follow up. I voiced my concerns about a CSF leak because this had been going on for some months without letting up. When finally got called back 45 mins after my scheduled time, he did seem rushed, and when I mentioned the CSF leak, he looked at me like that was silly, and said "If it had been going on for this long, you wouldn't be able to walk." Pretty dismissive, didn't want to do further tests. Prescribed me nose spray and told me I had allergies. On first use of that nose spray, it stung so horribly I discontinued use immediately. Well I later sought out a second opinion, who did a CT of sinuses, where he then escalated my care to a neurologist, where low and behold, I do have a CSF leak, and need a shunt put in my brain. Explains why using the spray stung & was so painful. So for a little constructive criticism, listen to your patients, and ALL of their symptoms, and don't just chalk something up to allergies. And for patients, if you don't feel listened to, seek that second opinion and advocate for yourself. Very glad to finally have some validation and to be listened to. read more

Had a problem with breathing thru my nose told I had deviated septumand he gave me a nose spray; also had growth in my ear; he told me I had basal cell cancer, booked me for a biopsy, then told me it was gone, I said I still felt it, he said it was gone. Then I asked him about my noseproblem and he told me he never heard of it. I left and called my dermatologist. She took a biopsy and I do indeed have basal cell cancer in my ear, and am booked to have it removed. Not much of a fan of his read more

Dr Bassett was recommended to me by my dermatologist Dr Koochek from Banner Health Care. Dr Koochek while check my body for skin cancer, I asked to check my tongue which I had cancer before 10 years ago. I told him I seen a ENT in Glendale who said everything was OK but I still felt like something was wrong. After checking me he said I should go and see Dr Bassett who was close by because he thought there might be something wrong. Dr Bassett took a biopsy and found that my cancer had come back and sent me to Mayo Hospital who performed surgery on caught the cancer before it spread more. So kudos to both Dr Koochek and Dr Bassett for prolonging my life.. A job well done Thank You Ken Burns Sun City West read more

I had a terrible cough for the past 8 years -- literally coughing almost constantly to where I was losing my breath and my ribs were actually hurting from the heavy cough. I had gone to quite a few doctors -- including a well-renowned clinic in Phoenix. After their advice didn't work, I went to a Pulmonologist who merely looked at my x-rays, told me my lungs looked good and ended the visit telling me to make another appt. in a year!! I left with my cough no better than when I went to him. I was truly feeling like the end was near as no one could figure out what in the world was wrong except that my husband and I witnessed my loss of breath, and constant headaches from coughing, even in the middle of the night. With my husband's insistence to keep looking for another doctor, I finally decided to make an appt with an ENT doctor. I didn't have one in mind but simply picked Dr. Bassett at random. I thank the day I did. The very first visit, he heard me coughing, asked if I coughed up my lung and told me my cough sounded like I have asthma!! He prescribed an inhaler and a pill to take at night and guess what -- almost over night my cough was gone!! I couldn't believe it and thought for sure it would come back, but here I am over a month later and NO COUGH! I'm not exaggerating or being dramatic, but Dr. Bassett literally saved my life. I don't know how much longer I could have gone on with this cough, being embarrassed going out for dinner or socializing at all as I knew it was disturbing others and people would stay clear of me -- I'm sure they were concerned thinking I might have COVID symptoms. I know I'm writing a lot here, but I'm just so ecstatic to be cough-free and able to live my life that I want everyone to know. I can't thank Dr. Bassett enough. read more

I would have to pretty much agree with what Scott S states in his review: "At first glance I would say this Doctor has a very poor bedside manner. His Office staff is top of the line......" and "....he came off as very rude." The only other thing I would say is that I wish I had read reviews of him on some of the doctor review web sites before going to see him. read more

At first glance I would say this Doctor has a very poor bedside manner. His Office staff is top of the line and he knows what he is doing but he came off as very rude during my first visit. I now have a different view as the second visit came out to be very professional and caring for me and my wife. This is a first class Doctor and the Northwest Valley should be proud to have a doctor of this caliber. read more