Mom needed an EEG. They were efficient, caring and courteous to us and Mom…read more We are looking into Memory issues and they were very understanding with Mom and Helpful to us.

It saddens me that I have to give this practice a very poor rating due to the lack of staff and the…read moreunprofessionalism of some of those staff members. I experienced a safety issue, asked for an explanation of why I didn't receive quality care and was met with absolutely no response to my request that they review their patient safety policy. I enjoyed a great relationship with the doctors for years, but found that the phone lines were always busy resulting in half-hour long waits on the phone at times. And when the answering machine suggested patients leave an email instead of waiting for the front desk to answer, they never responded to the email. I loved my doctors, but I experienced a serious medical issue and my concerns were completely ignored by the staff. I have since found new specialists and have found their practices to be efficient and professional and I would advise you to do the same.

I was tested twice for peripheral neuropathy the first place I don't remember but I do remember the…read morepain associated with the test. The second test was here at Arizona Neurological Institute. The test had minimal pain to none. It's been a few years so I don'yt remember the doctors name but none the less I recommend this place for testing.

I'm writing this in HOPES someone trains one of your staff members in scheduling better. She was…read morerude, like extremely rude both times I called in to try and get my relative in for an appointment/emergency appt. I own a small business and I deal with the public as well.. She was so rude that I'm going back to the Primary doctor to get a different referral. I am almost in tears by how crappy she was. She was scheduling Dr. Gorman's patients.

I was referred to Dr Adamany for very painful arthritis in both thumbs making it very difficult to…read morebutton my clothes. He listened to my history and then stepped out to get some supplies. He came back and set up his tray with syringes filled with steroids and lidocaine. He injected steroids into several joints in my thumbs and I am much improved and thankful for his expertise. Thank you Dr Adamany. Richard Urwiller MD

I've had excellent care from several doctors at the CORE Institute. I've seen Eric Feldman and…read moreCarlos Pence for pain; Michael McKernan for a shoulder replacement, and will have a hip replaced by Justin Butler soon. ALL are outstanding doctors specializing is different body limbs or spine. I find them caring and informative. Their bedside manners are wonderful. They give a full folder of instructions prior to surgery and it tells you exactly what to expect and what to prepare for. The CORE Specialty Hospital is spotlessly clean and they take excellent care of their patients. Again, I found them to be as helpful as they possibly could be. Pre-ops are a patient's responsibility to take care of with their primary, but if you wish they will do them at the hospital a couple a week or so prior to surgery. The patient's portal is available for many answers 24/7, or you can leave your question to be personally answered by staff. I'm saddened to see some dissatified comments, but I understand how pain can make life difficult. Perhaps in the future they can look back and not blame the services for what they did not understand when they were in pain. Every patient needs to advocate for their own needs, or have someone to help them do so. I will close by saying how incredibly nice it is to have on-site x-ray, CT & MRI scans. Plus, they have plenty of staff to handle your needs. Very little waiting for visits. They have a screen showing each physcians' name showing if he/she is on time or not. As a "frequent flyer", I've never had a wait time of more than 10 minutes.

Dr Johnson is a great doctor. He takes time to listen to your complaints and is very thorough in…read moretesting to make sure he is not missing anything. His assistants are also terrific and kind. I would definitely recommend him. He is one of the best neurologists I have ever seen. (And I have seen several for several chronic neurological issues...) The only reason for not giving him 5 stars is because if you need to talk to him or his assistant, you are sent to his assistants voicemail by reception and it can take several days for them to get back to you. Other than that, he is really great and I will continue to see him.

My face became numb on one side after a chiropractor visit. Grumble grumble. I was transferred here…read morefrom another hospital. They were able to assign a room for me right away. They even allowed a family member to transport me so I didn't have to wait 6 to 9 hours for an ambulance to be available. I had a great experience. Caring kind staff. Miguel was the first nurse I met. He was professional and knew so much. He was training a new nurse and he treated her with respect and guided her kindly. He said she was going to be an awesome nurse! I agree.The teamwork, kindness and details taken were great with me and others. The doctor and specialist were so kind. The neurologist cleared me and with my facial numbing spreading the doctor offered for me to stay one more night if I liked for observation. I like how they have transporters who's job strictly is to take patients for testing or to the door to be released. The bed was comfy. Even the transport beds. The hospital room food was delicious. The nurse Ashley I had the next day was great as well. Sometimes you have to wait for a nursing assistant. They probably could have used 2 on the floor as busy as they are. Helpful hint. My roommate was not allowed to walk on her own and if it took a long time for the NA to come she we found if you took some weight off the bed it sets off a loud alarm. They come right away! =) She was very kind and understanding as a patient. It works both ways! My mom had watched the girls while I was there as my husband gets to work all Labor Day weekend, and she is a feeder! Our one our daughters went to bed with a tummy ache and woke up nauseous. She began having fainting spells. Knowing it was her vagus nerve I didn't panic, but it continued to happen and she was tired. I played safer than sorry after talking with her on call pediatrician. They recommended a visit so we were back, but in ER. Patients screaming in pain, yelling, crying had me in tears as I do not do well in hospitals. I heard doctors and nurses giving comfort. Reminding patients not to apologize as they understood they were in pain and that it will be okay calming them down kindly. Working so well together and being professional. Patients walking right up to the doctor station asking questions rather than waiting received kind answers and comforted. Amber, a nurse was really getting a hard time from a patient and she took it like a pro. Treated him well and kept on trucking. This is what patients want to see. This is what the hospital wants to hear and knowing that Banner reads their reviews I thought it was important to share. Funny how we can't wait to get care inside the hospital then can't wait to get out! They do a good job getting paperwork fast so you can be on your way. Makes room for the next patient faster. If you are coming to visit a family member who is arriving by ambulance just walk in emergency entrance and the security officer is on the right. I like how you check out and they go over all the treatment paperwork with you. It now has a handy QR code printed on it so you can pull up all tests results, like blood, MRI and CT scans for example. That way you can be prepared if you need to follow up with your primary care doctor or specialist.

Staff are unkind, and lack empathy for patients. Emergency Room and Trauma Center have No urgency.read more

Great healthcare facility. Great staff and especially Dr Sanchez. In all sincerity he helped my…read moremother who suffers from Alzheimer's like no one else. Thank you.

THis practice has been reported to CMS for failure to answer phones, delay in diagnosis, patient…read moreprofiling instead of seeing a medical issue, dismissed to see a psych for "anxiety" NO answer to 13 portal messages and not providing positive biopsy result for over 6 weeks. I called sent many messages, and learned it was positive after a Neuology Center dismissed me as having no reocrd of a neurology issue. This biopsy result was the entire reason a year later the danger im in now. New neurologist saw me and sent me to Barrow Neurological for severe, progressive dysautonomia. I sent a series of severe neuron issues and when I spoke with practice manager after 36 calls she blamed me and said I did not call. My phone bill reveals the count. Terrible business people and worse dangerous providers.

Front desk was great. Fast to get me checked in. Fast to get me to the back. MA that took my vitals…read morewas very nice & helpful. Was less than impressed with the PA. I went in for a persistent dry nighttime cough, persistent meaning it's been over a month now. He told me he has no idea what could be causing it and to just take NyQuil until it stopped. I felt like it was a waste of my $80 co-pay. Just didn't seem like he was interested in getting to the root of an issue I've had on and off for many months now. Probably won't come back to this urgent care unless someone else was available.

I visited this clinic in March and writing this review now as the service I received was not only…read moregood in the moment, but the treatment healed me. I was able to make an appointment online during the middle of the night when I couldn't sleep due to my illness. I was seen shortly after checking in and I was seen by J Conditt NP who listened to me and prescribed meds that had me feeling better immediately and eventually healed my infection.

This dr. Is an ass! He is rude, does not listen, and is very condescending! It is not nice when a…read moreDr tries to make you feel like an idiot! I wish I could leave a zero!

My husband saw Dr. Bassett due to a hearing loss in his right ear…read more First of all, the front desk was very pleasant and helpful. Very welcoming. As we waited for our appointment to see Dr. Bassett, I noticed that their kindness was carried forward to the next, and next patient, and did not waver one time. Dr Bassett was kind, thoughtful and understanding of my husband's situation. He was very nice, listening to us and did not rush through the appointment. He remedy the hearing loss and then offered suggestion as to how we could prevent future problems. We asked if a change in newer hearing aids would aid with my husband's loss. He then suggested for Dr. Judy do a hearing test. After results and a consult with her we could decide. I highly recommend this office and Dr. Bassett. We were totally pleased

I flew out of state to attend an appointment (with my mother in law) to see Dr. Sandhu. Never in my…read morelife have I seen a doctor speak down to an elderly patient and be as dismissive as Dr. Sandhu was with her. My MIL warned me that she was afraid to meet with her again because of how she's treated her in the past. She begged me to fly down to advocate due to her declining health in hopes that she could be referred to a specialist for a suspected auto-immune disease causing her to be hospitalized. During the appointment, Dr. Sandhu would cut her off, interrupt, and speak down to her as she responded. I let her say what she needed to say with my mother and then looked her straight in the eye and told her......"Respectfully, the way you are speaking to her is not ok. You are cutting her off and your tone is incredibly rude. She has multiple symptoms of this disease and clinically we should rule out this disease before stopping her treatment." She just stared and did not apologize or change her tone. Just continued speaking to us like we were complete idiots. She continued to be dismissive and said that she "has a lot of other problems" that could be causing this. She continued pointed the blame on other chronic issues she's had for years and would not accept that these symptoms were completely new to her. We insisted she get referred to another neuro specialist to rule out this condition and when asked to potentially get her in sooner, she snapped back and said, "As I've stated MULTIPLE times, I'll be entering the notes." I told her that entering notes doesn't sound like expediting a referral to be seen sooner and she rolled her eyes halfway at me with a look of disgust. This doctor displays ZERO empathy for patients and her bedside manner is terrible. The way she talks to patients when a family member is even present is concerning. How does she treat patients WITHOUT a third-party present? She is extremely argumentative, dismissive, and will not let you finish a sentence with her. Nor does she acknowledge her tone while speaking to you. She does not like to be called out and will not engage with any complaints about her behavior. Dr. Sandhu behaves as though she is the gatekeeper of Neurology and with Honor Health allowing her to continuing treating patients like this, she truly is. Her reviews online speak for themselves. A formal investigation needs to be initiated and her conversations with patients should be either recorded or a third-party present to ensure proper care is given. Her "About" section listed on her Honor Health profile states that "Dr. Sandhu enjoys learning through personal development and is passionate about helping others. She prioritizes time to develop a relationship with each of her patients, providing exceptional long-term care." These statements are FALSE and couldn't be further from the truth. The only relationships she develops with patients is that of fear. Fear of losing a prescription that's been given which is helping. Fear that this is the only doctor who can get them the care they desperately need. Fear that if they speak up, that negative consequences can happen resulting in a decline in the care provided. 6 days later after being referred to a specialist within Honor Health she was officially diagnosed with the disease. I feel strongly that if I was not present with her that day, she would have stopped her medication prescribed at the hospital and a referral would have never been submitted in an expedited manner. My mother deserves better treatment and Dr. Sandhu's behavior needs a massive adjustment. I fear other patients are experiencing the same type of treatment and it's unethical and unacceptable. She truly should have been an attorney with how argumentative she is, lacking the skills to connect with patients on a professional and personal level. If you can't listen with empathy, you shouldn't be a doctor. I've submitted a formal complaint with Honor health detailing our experience. If you have an appointment with her, record your conversation or bring a third party with you.

Dr Sandhu is an awful doctor. She will gaslight you and is incredibly dismissive. She will go into…read moreyour appointment with preconceived notions, and no matter the evidence that points to otherwise, she will not change her opinions or stance. She will nit listen to a word you say. I went in to the appointment to change medication.She had put me on because it was causing me to not be able to sleep( it is it is the only thing in my environment that had changed in six months) and it took me 5 times of pushing for a new med before she finally changed it. She also acted like I was making up my symptoms even when I had photographic evidence to the contrary.