Love this small office. They welcome you immediately, call you by name, want you to feel safe and…read morecared for. Professional care. They always help pick out the perfect frame for your face and your personality. The kind of small town care you want with none of that small town feel.

If I could give Dr. Harris (and Ms. Cynthia) 6 stars then I would! I took my 6 year old son in…read moreyesterday for his very first eye exam. I could not have asked for a greater experience. Cynthia at the front desk was so friendly, helpful and knowledgeable. Dr. Harris was very thorough and patient. I have had glasses the last 3 years and I dont feel like I've ever had a proper eye exam anywhere else after how thorough he was in my son's exam. He made my son feel so comfortable. He talked us through the whole process and explained everything to me along the way. He also kept my son involved in the process, telling him how to take care of his glasses and how they would help with him. At the end of the exam, Cynthia went through all the glasses that my son wanted to try on (there was quite a few and he was a little picky) and encouraged him to pick the ones that he loved the most. She helped make the process of picking his first pair of glasses a more relaxed, exciting process. We were never rushed and I never felt like we were just money in their pockets. I cannot brag enough. This office truly showed great patient care. I work for doctors myself so I am always thrilled when I step into an office that makes me feel as comfortable as if I was in my own doctors' office. I couldn't be more thrilled with our experience and I have a little boy SO excited to get his new, first pair of glasses soon. I HIGHLY recommend Dr. Harris!

I called and made an appointment over a week ago for an eye exam, letting them know I wear CRT…read morelenses (Ortho-K). The receptionist took my insurance information and said that the appointment would be covered. Now, on the day of the exam, they call me and inform me that they refuse to do an eye exam without also doing a fitting. The lens fitting which I already have done is a) not covered by the insurance that they checked on the day of the booking b) over $1600 out of pocket. This should have been made clear during the booking.

Profits over patient care. Following great expense including multiple eye exams, office visits,…read moreframes, lenses and being told by two different OPMT optometrist that cataracts were not the issue, my vision issues continued. I finally got a second opinion and was referred to an ophthalmologist for cataract surgery. Surgery was successfully performed yesterday. My exorbitant out of pocket expense is gone, however I am notifying my insurance company of questionable practices at OPMT.

I have had several amazing experiences here over the last four to five years. The staff are so…read morefriendly and the optometrist that we have seen (Dr. Smith) is as well. I love that he is conservative with treating kids, and doesn't suggest eye glasses quickly.

Very friendly office experience, no issues at all. Dr Orgain is very informative & answers all…read morequestions thoroughly. Technicians plus office staff very friendly too.

Went there to pick up glasses closed because of weather…read moreconditions called ahead to see if open did not say that they closed drove 1 hour for nothing, will no be back.

I went in today with glasses I had sat on and mangled. Immediately upon entering I was greeted…read morewith a warm smile and Tyler said let me see what I can do. Well I don't know what magic he performs but in no time he fixed them!!! I am so glad I purchased my glasses here. Everyone should shop here. Ask for Tyler he is amazing

Always a friendly greeting, personable, very good eye exam and wonderful customer service.read more

Terrible customer service. Would not refill a prescription…read morefor a pair of eye glasses, because I was over due for retesting. I was happy to schedule an appointment, but needed a new pair of glasses for work, because the last three pairs I bought from him, were broken or lost. My work schedule is so hectic for the next few months & would get in as soon as I could, but to deny a pair of glasses is ridiculous. It's not like I'm asking for medicine, it's a pair of glasses, which they are also not cheap but necessary. You lost a good customer, by having poor customer service.

Top notch care and service from the Doc and his staff!…read more I went to Dr. Newsom's office with a business associate one day for him to pick up a pair of glasses. I was so impressed by the friendly staff, comfortable environment, and overall atmosphere of the practice that I made an appointment before we left. That was five years ago; my wife and I have both been very happy with our care and services from the entire team and will continue to be patients of Dr. Newsom, and recommend his practice as long as he's open for business. They work with your insurance and you to get you the best care for the best price and they truly care about their clients.

I just had some glasses made and he did a great job. The eyeglass specialist made sure they were…read moreright and that they fit well

I had a great experience at Kelly Vision Center! My glasses prescription is unusual after cataract…read moreextraction and lens implants in both eyes 16 years ago and detached retinas and laser weld in both eyes, the right eye being more recent in 2019, and then having scar tissue pull a small hole in the retina in 2024, which was resolved by steroid drops. Not mention astigmatism in both eyes. But they took time with the refraction in December 2025, and now I have a great pair of progressive lenses that leave my readers in the case and give me so much better vison than before! Came to Kelly Vision Center after years with a much larger and better known eye institute ;) which was also good but which my new insurance no longer covered. Kelly Vision Center is top-notch, and I recommend them to anyone in Madison, Goodlettsville, and farther.

Although I haven't been in yet, I am excited about my visit to come. The receptionist Darby was…read moreawesome and made me feel like I have found a new place to call my Eye Home. Looking forward to meeting the staff at Kelly Vision next week! Taneshia King

They have before Dr Parker- omg he is god optometrist... but days gone.. If you want experience…read morepoor, very poor customer service- yes it's your place! They literally lied about my insurance policy trying to make me paid extra, so I ask them check my policy. They told me that they have some sort of package, so do not expect your BCBS will cover, they refused take care me us was last year, they scheduled my appointment, I make office, they started, but than they ask me paid out of packet extra, which I never paid because insurance cove, they're cancel my appointment and kick me out... Absolutely ridiculous! I don't know if only I was treated that poorly, but my question is why we're millions Americans buying this insurance?

It was my first time there. The lady at the reception desk was very helpful. Everyone was very…read moreprofessional, and it helped me relax. My prescription did not match my eyes. One of the assistants tested my glasses and just handed them back. I have to sit 12 inches from my computer screen to read anything. Would not recommend them to anyone. A fee was payed for a service I will have to have redone!