Always a friendly greeting, personable, very good eye exam and wonderful customer service.read more

Terrible customer service. Would not refill a prescription…read morefor a pair of eye glasses, because I was over due for retesting. I was happy to schedule an appointment, but needed a new pair of glasses for work, because the last three pairs I bought from him, were broken or lost. My work schedule is so hectic for the next few months & would get in as soon as I could, but to deny a pair of glasses is ridiculous. It's not like I'm asking for medicine, it's a pair of glasses, which they are also not cheap but necessary. You lost a good customer, by having poor customer service.

I've been going here for years, 10 to be exact. I originally started seeing Dr Stamper the first…read morecouple years but moved to Dr Burgon when I had to reschedule and there was no other availability. Both doctors are amazing! My kids see Dr Uhl and she's great too. The staff are very professional and they have some really high tech equipment that makes exams a breeze. The only negative is that you have to book your appointments months in advance, but that just means they have lots of clients, which is a good thing!

I had an appointment on 5/9/2024, From the time I walked in to the front desk to the time I left I…read morehad a 5 star experience. The girl at the front was very nice, The other gentleman at the front desk was also nice even though he was an Auburn fan. lol Then there is Michelle and Amber they were rockstars they went over everything in detail and answered all the question I had about what my insurance covered. Dr.Stampers crew gets 5 stars . I would definitely recommend them to everyone I know.

I brought my daughter here to get her eyes checked after moving to the Mount Juliet area. The…read moreoffice is conveniently located and has good options for eye glasses and appointment times. The machines they are using are good and she got a good quality of care from her doctor. The staff helped her with picking out a pair of glasses she really liked and helped with our insurance to understand what was covered. They also offered an insurance for the glasses since they saw how rough she was with her last pair. We've since been back for an adjustment on the frames and they were very helpful. I will come back here when it's time for my eyes to be checked.

Dr Pete was wonderful with my 11yo son. He made us feel at ease and (unlike other doctors) not…read morerushed. He took his time explaining everything to me and my son in terms that both could understand. The eye exam was thorough with a solid recommendation at the end for today and what to expect in the future. I am glad that we switched eye doctors for our family.

This was the best vision center I've ever been to. Dr. Davis and her staff go above and beyond to…read moreexplain what they are doing and what everything means. Since I am new to the area and looking for a new eye doctor I actually picked her from the excellent reviews!

A second time to get glasses from this business. Just the best. I had been to another so called…read morevision center with such poor, poor, poor results. At the time I only went because I was included in a buy 2 get one half price deal. I'd would never have purchased from that other business else wise and have never returned. But Insight Vision Center is just the best as I said. Best staff. Best doctor. Best glasses. No regrets. I will go again when I need glasses and you should too. . .period. P.S. I just looked over at the other reviews on Insight. I knew I wasn't the only one to rave. They do get busy. . .but the results. . .just the best

The staff here arw professional and very friendly. They made me feel very comfortable, well taken…read morecare of and relaxed. I highly recommend them for your eye care needs. Still cant get over how friendly and courteous everyone is. EXCEPTIONAL SERVICE.

Awesome office!!!! Polite staff and terrific doctor! Great with kids. I HIGHLY RECOMMEND!read more

Great Service Always- The Doctors are Great and the staff is always very helpful.. Would Recommend…read morefor Any Eye needs!

I've used this location for annual eye exams and to purchase glasses and contacts for the past few…read moreyears. I've rarely had a problem scheduling an appointment to fit my needs. The prices on some items (glasses) are a bit higher than some of their competitors in the storefront scene but I'm hoping that just means they're higher quality. Exams are a bit pricey but I imagine consistent with the field--I always pay more for a visit to the eye doctor than I do for a visit to the family doctor even with vision insurance but I assume that is an insurance issue rather than an issue specific to this establishment. The doctors and nurses I've interacted with as well as the front-end employees here have all been friendly and efficient during my visits. I have occasionally had issues with order notification---that is, calling to see if my glasses or contacts have arrived only to be told "oh, yeah" (I'd have expected the call from them prior to my call). Clean establishment in a decent location and I will likely continue to use them for my eyecare needs while in the area.

Arrived and immediately see receptionist in a mask. Already annoyed. When it was time to see the…read moredoctor he tried to have me wear a mask. When I declined I was passed off to another doctor. At this point what a silly notion and I can only assume those still hiding behind masks are mentally ill and in need of psychiatric care. I cannot justify seeing a "doctor" as an expert when they are still afraid of fresh air and don't understand that masks don't work that way or what their actual purpose is. Ridiculous to even have to deal with this at this stage. While the doctor that would see me was nice it was not a comfortable environment and I won't be back.

PLEASE READ THIS BEFORE YOU MAKE YOUR APPOINTMENT! This was…read moresuch an upsetting, disappointing experience. I went in expecting Dr. Lehman and instead got DR. FRYE. He was incredibly unprofessional, unorganized and just plain unlikable. The visit began by DR. FRYE yelling my name from down a hallway while I sat in the waiting room. Then he demands that I wear a face mask in his office. Now, I have a toddler with me, so i am holding her and fumbling with this mask. I initially put it on upside down. He makes me turn it around while he is wearing his under his nose! We finally get to why I am there. I tell him that my eyes have been red and burning for a month and a half. He pulls up my scans from my annual visit earlier that year and asks me if my mother had rheumatoid arthritis. WHAT? Next he proceeds to push his ungloved finger into my lower eyelid to see if something comes out of the glands located there. His fingernail touched and hurt each of my eyeballs! This man insisted that I wear a mask, and yet he did not wash his hands before he stuck them in my eyes and he did not wash them when he was done. Eventually he decided that I had and autoimmune disorder. He prescribed incredibly expensive prescription eyedrops that may or may not help. 4 days later, i have NOT filled this prescription and my eyes have been improving on their own. I have never been so upset by my treatment at the hands of a "Doctor". His disrespect was not only limited to me. He treated other staff members disrespectfully, in front of me! The best part of this appointment was how well my 19 month old behaved. She was a perfect angel. I will say that I still am impressed and adore the rest of the staff there. They would get 5 stars. This awful DR. FRYE would get negative stars if I could give them. Beware! Make sure you know which doctor is available before you make your appointment. I have never left a review like this anywhere. That is how much this visit traumatized me.

I bought some frameless glasses. They were great until I scratched them up. I remembered that I had…read moreseen a scratch warranty in the paperwork. Nicole ordered my replacement lenses. They arrived and I went in to have them installed. I suspected that it might be tough to make them perfect. I was wrong. Nicole came and got my glasses and took them to the back for 15 minutes. She returned a perfect pair of glasses to me; just like brand new. Thanks so much, Franklin Family Eye Care. You've earned my business with great products and stellar service!

Dr. Franklin and his staff are top-notch! My family had three different appointments yesterday…read morespread over 2 hours and they worked us in so that we could get done sooner. Dr. Franklin took plenty of time to speak to each of us about our current issues with our eyes and his staff all were so courteous and prompt in taking care of all our needs! We have been using his office since moving to TN in 2018 and would not go anywhere else!