Wow what an organization. My mother moved to independent living in the villages after 14 years using this company. She prepaid for a year and had 6 months remaining that she would not need. The office manager said that mom prepaid so no refund. That is ridiculous and then said she would have someone call me back. Never asked for my number then hung up. Stay clear of these jack ass's for sure!!!! BAD BAD BAD read more

Hi I had ants I call bates Exterminating came and offered great service.They were on time and Great Customer Service Thank you read more

My mother signed up for their service in Oct. 2025 it is now late Jan. 2026 and they have not even come out to spray the yard for weeds yet, while her neighbors that use other services have had their yards treated . They seem to be taking advantage of the elderly from what I see, take your business else where. read more

There lawn care service is awful and there customer service is non existent. No return calls from the tech or owner. Been 5 days I have more lawn weeds now then before I hired them Do t not hire these people read more

I had Bates for exterminating and lawn services. The exterminating was good, however the lawn service killed a lot of my lawn. they hired a new person to maintain my lawn, he sprayed the wrong chemical on my lawn and two others lawn on my block. I called to speak to Mr. Bates twice and received a return call from a supervisor he told me to read my contract. I DO NOT recommend their lawn services. I have turned it over to my lawyer. It's not the monies just principal. read more

Their service and their customer service is pathetic. They stand by their technician talking about GPS....I was home!!! They barely steps on your lawn and claim they did a full service when they didn't, and they will believe the technician and not the customer. I have a camera !! Also, you have to keep calling them back to do a repeat service because the lawn doesn't improve. read more

I have been a Bates Exterminating customer for 4 years. Not only do they service my home but also my lawn. Proud to have the healthiest green lawn in my neighborhood. I recommend Bates Exterminating. They perform a great service! read more

We have had Bates as our service provider for a while now and they have done a great job, last week we noticed a few bugs in our garage and in our bathrooms, we called Bates and our service Tech. Keith came out today (Monday) and he really did a fantastic job of spraying to take care of this problem. Very courteous and professional. He told us he doesn't think we will see any problems again-BUT if we do-call and he will come again and take care if it Asap. Great company and great response when you have a problem. Mr.Mrs. Gates Landry read more

Maybe they do a good job of pest control, but they also do lawn care, and they do a terrible job of that. Every service was done by a different person, and they're not well trained at all. I never knew when they were coming. They leave a receipt that doesn't way what they did, and when I call the office, the person answering the phone doesn't know and I have to wait for the technician to call. Bottom line, after a year of using them my lawn looks considerably worse than when I did it myself. read more

Poor service They don't return phone calls They killed my grass Technicians don't stay No follow up read more

Worst company ever. Rude! Ruth Anne just talks over you and then hangs up. Rude. I asked that the owner call me, I guess he's too busy ripping people off. They provide spotty service with products that don't work. read more

Don't contract with them. I contracted for the last several years, and finally decided to cancel because they were not fulfilling their contract. Weeds everywhere. I called several times to give them a chance to make good. They didn't so I went with LeeCo. After 2 weeks, Leeco killed all the weeds that Bates could not seem to do after several complaints. Bottom line ... they would not reimburse for 11 months of non-service for terminating contract. They are not a good company to choose ... go with someone else! read more

Please be warned. This company will rip you off. Make you pay in advance and then they either never show up, never apply any chemicals, do not answer calls for complaints and never give refunds for any reason. read more

Poor customer service. They kept hanging up on us when we called about a problem Very rude employees

Thanks Bates for such great service. I called in for quotes and the prices are unmatched and the technician is very knowledgeable. Johnny is the best! read more

If you are looking for a company that NEVER responds to your telephone inquiries, this is the one. Over a period of a month and a half, I have a person named Jack and a person named Rob Wilson. Each time they said they would look at my property and get back to me. THEY HAVEN'T!! This is not the type of business that most people would want to do any business with. Totally non-responsive and they do not ever ever ever get back in touch with you. WHAT A TOTAL DISAPPOINTMENT! read more

Just got off the phone with Sarah who refuses to give me a refund or have a Manager or Mr Bates call me. Canceled my service last Monday November 20, 2023 due to poor customer service. Now Sarah tells me no refunds are given and once my service is canceled all conversations are ended and I'm no longer a customer. Worst customer service I have ever encountered and would not recommend using this company to anyone.if I could give them less than a 1 on this review I would. read more

I paid in advance for one year of service, once every three months. For a one year . At the end of the contract I decided not to renew because there was no difference in the quality of my lawn. I still had a ton of weeds in my grass. Now supposedly they came and sprayed my grass after the year was up. I didn't receive a notification on my door that they had even been here, nor the little sign in the yard. Nor did I ask them to spray after our contact was up. But they insist on charging me for a service I didn't ask for , and didn't receive,and now it's been sent to collections, oh I will be hiring my family attorney to handle these crooks and put them in their place. Reading other reviews I see they have done this very thing to other people. Don't be afraid to hire an attorney people because they will be paying my attorney fees and court costs. They picked the wrong person to mess with. See you in court bates ! Kyle Rodgers J B Ranch read more

The technician, Keith, was very helpful and did a great job! Great first experience with a new company!! Would highly recommend.

We bought a house and the previous owners had a contract with Bates for a year. We were informed from that their contract was paid up for year expiring in 6 months. We all assumed that the contract would be transferred and continued. Bates would not continue the service. We did not have for the previous owner,so Bates pocketed the money. Not only that but the secretary and Jeff were very were very nasty. The secretary would not let me explain my side. read more

I only give them a two star rating simply because they show up every other month after a phone call reminding them. Bates lawn service left me with a bare patch on my large corner lot and weeds everywhere throughout the two properties I own in Del Webb Spruce Creek. Supervisor Troy gave me lip service for the first year of prepaid service and like a fool I prepaid a second year. He promised me I would be his showcase yards since I have 2 on the same street. He. and Bates failed miserably! I cancelled service for the remaining month and asked for a refund (for that month only) to which Ruth Ann told my wife they don't do refunds and she no longer needs to speak with my wife because she was not a customer of theirs then Ruthann rudely hung up. I run a respectable repair business in Del Webb Spruce Creek that is 5 star and I will never recommend this ineffective company. I suggest people don't just go for the price, your yard will suffer and you will be pulling weeds by the dozens daily. I went from the nicest lawns to the worst on my street thanks to Bates ineffective service. call them for rodents and nothing else. My wife was told by Ruthann we would be sued for slander if we posted a bad review. I've posted my truth! Del Webb and people that can't care for their own yards I suggest use another company! Norman E. Heidt read more

I called Bates for some termites I found, and they didn't answer the phone, left messages, took a month to get ahold of anyone. Then when I finally got them out here, they were late and had no idea what to do. It's dollar weed, kill. Well it got out of hand and they couldn't figure out how to fix it. And then they charged my credit card twice. And then they wouldn't fix it. I fired them and got Terminex, dollar weed is gone! Bates is awful, the staff is awful, and the management is the worst. I will never call them again. I have told everyone on every site I have an account with how terrible they are. Do NOT use BATES. You might as well go out side yourself and shoot them with a bb gun... read more

Don't use Bates Exterminating! We called Bates Exterminating due to the sound of critters in my attic was waking us up at night. Jack from Bates came by and diagnosed the problem as mice. He sold us a contact for $395 which guaranteed the removal of the mice and a guaranty that Bates would guaranty service to keep them out for a year. After days and weeks of the noises getting louder, I called Jack at Bates. He refused to even set foot in the attic as he insisted that it was just mice. He did offer to come by and throw loose poison in my attic but then I would be responsible to get the decaying carcasses out. He promised to send somebody out to check the outside traps but that never happened. After 2 and a half weeks, I called Truly Nolan. Bill from Truly Nolan went in the attic and saw that they weren't mice, rather they were rats. I contracted with Truly Nolan and the next day the rats were totally gone and the house was sealed off. I attempted to get some money back from Bates Exterminating to no avail. Bates Exterminating did not do what they promised, the rodents were not removed by Bates nor was their one year guarantee honored. My multiple attempts to try talk to the owner through their office to find some middle ground was left with nothing but frustration. The owner was never available and never returned my phone calls. Although Jack from Bates insisted that what I described above had never happened to anyone else, I did find an amazingly similar review posted on Yelp by John K. on 3/4/15. In fact, there are no positive reviews for this company on Yelp at all. I am writing this review so hopefully other people are not exposed to Bates' business practices. Bottom line: Don't use Bates Exterminating. They do not know what they are doing, they are lazy and do not stand by their word. Truly Nolan is a much better choice. read more

I'm extremely happy with the service I receive from Bates Exterminating. I have been using Bates for 6 years now, and Robert my technician is amazing! I have a very busy schedule and he always accommodates me. He's always courteous and professional, ( even if I have a silly question ) I haven't seen a bug in my house for 6 years now! Thank goodness, because I really hate bugs. I've been recommending Bates Exterminating to everyone I know! Thank you for the great Service! :-) read more

Bates was a grade A company! I was very pleased with the treatment done and the customer service was overwhelming as well. I really enjoyed my experience and look forward to many more years with bates and hopefully my friends choose bates as well! read more

I LOVE Bates Exterminating!!!!! I just moved to Florida to begin my retirement. My first order of business was to buy a home. Research told me to be sure I did a termite inspection on any home I bought in Florida. I did but the report came back stating no inspection could be done on interior walls due to furniture. Well... There was no furniture and then on all outside walls due to vegetation. Well....there was no vegetation. I called to see why the report was so off and was told it was just a mistake! Then I felt uncomfortable with the qualifications of the inspector I used!!! I called five more before I found Mr. Bob Bates! He educated me an told me the owner should always be present for the inspection. This I sures you get one and allows you to see how thorough it is. I hired Bates exterminating and guess what!!! He found termites! He also found them in the second home I found! He saved me from expensive repairs. He costs $50.00 more than the man I hired first but oh.....is he worth it!! You get what you pay for!! He is so good and reliable I also hired him for termite prevention so it is not an issue going firward! His attention to detail and insiistance on being thorough is rare and welcome! He is so worth the money!!! read more

I have been a Bates Extermimating customer since I moved to Florida from Connecticut. My techician Al has taken care of my home and lawn for years. No bugs! Beautiful green lawn! Always A+ service. read more

6 months of service and the lawn is worse looking then when Bates started! Representative blames everything for the bad appearance from the sun, the moon, insects, water either too much or too little, the sod quality itself? Does not follow up on calls for additional treatments, no soil testing ever witnessed! Refuses to cancel contract and provide refund after "forcing "me to sign one year contract! Stay far away from this company, save your money! read more

I am disappointed with the services that I received from Bates Exterminating. After a cursory inspection that really didn't amount to much other than a walk around the property and a peak into the attic, it was determined that I had an infestation of rafter rats. Okay with that. The next day six bait boxes were installed outside and as far as I can determine, over the period of one month plus, they were never checked to determine whether or not the bait was eaten and needed re-baiting. I have since hired a new rodent exterminator who has already provided me with a detailed inspection and report, plus a reasonable estimate of cost. That contractor plugged up all identified entrances from the outside into the attic, and installed metal screens over the rain downspouts and all pipes and vents that are located on the roof. I would have thought that Bates Exterminating would have done something similar. I feel that I did not get my $295 worth of services from Bates - in fact, I'm sure that I could have bought what is probably the same rat poison at WalMart for a fraction of the cost that I paid to Bates. read more