As a reward for living a long time, my hearing has diminished. Based on a hearing test, hearing…read moreaids were becoming a necessity. I went to AudioNova on the advice of my primary care doctor. I'm glad I did. The care I received in this office was outstanding. Friendly office staff and an excellent technician, who really knows her stuff, led me to choose the Phonak Infiniti model. The technician spent a lot of time reviewing options before we chose this model. She told me about the previous model and the improvements they made with this release. Even though I could have gotten the previous model for no out of pocket, I chose the current model, with a new chip, for a reasonable out of pocket price. The result has been great. The hearing aids are virtually invisible, Bluetooth enabled, charge on my nightstand (no batteries!) and have really helped my hearing. TV volume is down, my reliance on subtitles is greatly diminished, my hearing in crowded places is enhanced and, on my daily walks, I've noticed I pick up what passers by are actually saying, not a garbled mess. AudioNova seems to take after the sale service seriously. I had a follow up to fine-tune sound amplification, I'm tasked with bringing them in every four months for cleaning and the office has a daily drop-in hour for questions, adjustments and the like. I can heartily recommend AudioNova if you, like me, want to enhance your audio acuity.

Hands down the best hearing aid clinic. Service is the best in town without question.read more

I was referred to this company because Kaiser did not have anyone to sell me hearing aids…read more The meeting with Ms. Song was cordial but definitely a high pressure sales pitch. I was trained in sales tactics and she certainly knew how to crank up the pressure but with a smile. All the while selling a product, hearing aids, at the high end of the curve. I will be exploring Costco as they do not appear to be: High pressure Expensive Bill

The staff is very nice. The office is very calm. This helps when you're new to the hearing aid…read moreprocess. It can be very scary. I feel this is one place where they care about the patient.

I've been working with Jenny Primm and she has been very thoural and helpful to me. And has done…read moreall the tests and follow up for me. I'm very happy with the service I have gotten there. rg.

After 3 visits and my purchase I have nothing but high praise for Jenny Primm's care and…read moreprofessionalism. I wouldn't hesitate to recommend anyone visit who's looking to improve their hearing.

I became severely hard of hearing about six years ago. I found My Hearing Center in Tacoma where I…read morelive much of the time. Theyfitted me with the best hearing devices I've had so far. But here's the best part: once you're in their care, you get 100% support. They retest, reprogram, repair, clean, you name it. Barb is the audiologist and she's so experienced and patient. Mandy goes above and beyond; she's supported me where I live part time in Manhattan. I couldn't recommend them more highly

I was told my 6th month cleaning for my hearing aid would be free. After they were done with the…read morecleaning, I was charged $65. I will never do business with these crooks again!!

I brought my 92 year old Mom , who has some degree of dementia, to them. Mom had lost 2 pair of…read morehearing aids, we got from another business, that sold through our Ear Nose Throat Dr. The 1st pair of hearing aids cost $8,000. Luckily Moms great insurance had paid for them. Costco was so much more affordable, without insurance. The price was a huge factor for going there. The service was good. The service did not include the hours of training Mom was given at the Drs establishment, but Mom did not remember her training anyway. We just wanted a good pair of hearing aids at a cost we could afford. I was given all the information I needed to figure it out myself, from the manual, and a utube site provided to me. Our Costco Rep set all the settings for Mom, so we did not have to touch them. I brought Mom in to Costco a few weeks later, at the end of a busy day for them. We didn't have an appt , but Mom was putting the hearing aids in, and inadvertently pushing the control buttons when she was doing it. I was exasperated with her by the time we got to Costco. It's hard to be a caretaker with someone with dementia. I had had a long day myself. We got to Costco, and our assigned Rep said, it was closing, we might have to make an appt. But she took Moms hearing aids and said she could disable the buttons, so Mom coukd not inadvertantly change them. While she was off doing that, a hearing aid student that was sitting there, started answering Moms questions. This student knew exactly what to say to Mom, and handled my Mom in such a compassionate, and wise way! I could have just hugged her! Mom, who blamed everything she couldn't hear, or that annoyed her with the hearing aids, was listening with interest. She basically told Mom, she needed to make sure that the person who was talking to her, knew that she was wearing hearing aids, and to look at her, while they are talking. Moms biggest issue, is hiding the fact she is wearing aids. This student instinctively seemed to know that. She explained the importance of informing Moms listeners knowing she had hearing aids. She also gave other advise, in such an honest but compassionate, way, I could have hugged her again. Mom walked away happy. I walked away happy, that our original saleswoman had taken the time to disable the hearing aids. Our original saleswomen also gave me some other valuable information about the aids. The student learning had handled Mom, brilliantly, and with great insight, and compassion. I give a big A+ to this hearing center!

Went to see Kevin for 1 year tune up. Kevin was in a bad mood, said "it's a job". Not as friendly…read moreas when I was determining whether or no to purchase ear aids the prior year. Will NOT go back.

Very friendly people and they know what they're doing. They helped me with my VA claim at their Gig…read moreHarbor office. That was really convenient. I didn't have to run all the way down to the American Lake VA hospital for my new hearing aids. I'm totally satisfied with their work and abilities.

I took my Dad to Harbor Audiology Point Fosdick, to get his hearing aids…read more Staff and doctors were so professional , and knowledgeable, my dad was treated by very experienced staff . Health care provider was calling to follow up with how those hearing aids are y for my dad. Thank you so much!!!!!!!!!!!!

Gary Lathrop is AMAZING! He has wonderful customer service skills and makes sure all of his…read morepatients understand everything before leaving. He is cordial and lighthearted with a hood sense of humor. He helped my mom discover the beauty of sound once again.

I love my first every hearing aids and wish I had gotten them a couple of years ago when I was…read morefirst noticing my hearing loss! It helped so much that I saw a post on Facebook from Hear.com and I responded to it and they called me and very kindly explained everything to me about the process they have, like 45 day trial, their financing options from 1 year same as cash to payments for 5 years with paying interest, which was what I needed. They explained that hearing aids have 3 different price ranges depending on what you need and what you choose. They found the closest office to me that they contract with at Hear USA in Puyallup! I had my first appt on Friday April 26. Renae confirms my appts with me the day before and she is wonderful to talk to and excellent at keeping everything flowing smoothly there, and the audiologist Edward Steen, is so very knowledgeable, thorough and caring. The hearing test was much more thorough than one I had a couple of years earlier at a different hearing specialist office. After I chose the color of my hearing aid, he explained my other options. He programmed my prescription on his computer into the test hearing aids, and he put them in, and WOW, I love them. I did not want to leave the office without them! Anyway they ordered mine in the color I wanted, and we made an appt for me to come back on May 1st, to pick them up! He taught me how to put them in and set up the prescription for them on his computer. Then we loaded a program on my phone where I can make temporary adjustments to them, depending on my surroundings. I ordered the ones with rechargeable batteries, so I take them out at night and plug them into their little charger and they charge up in 3 hours and lasts 18 hours! I love them! I go back on the 8th to check how they and I are doing! I get a total of 5 appts over the next 3 years, for adjustments and help if I need them! What an outstanding experience this has been! I am so happy I can hear my husband just fine now, and many other sounds I had been missing! Thank you so much to Courtney at Hear.com, and to Renae and Audiologist Edward Steen for all your great help and teaching me so much! Blessings of much success and great health to you all, always! Gail Forsberg, Auburn, WA.

I am sad they don't take my insurance but very nice of Dr James to call to set appointment that…read moretake my insurance for me! Thank you for your efforts and front desk lady is nice and doing efforts as well. Good day to both of you! Otherwise would be 5 stars that my insurance accept in first place and add Air Conditioning in the lobby because it is little warm.

They LIED to my Wife and I about the quality of the Hearing Aids when they said the hearing aids…read morewere the best offered. When I looked them up there were not only better Miracle-Ear products but fully in the ear models available on the web for a fraction of the price. The second time I went there, I had a person who was not able to operate the equipment to adjust the hearing aids, but was able to get me fitted for the right size inserts. --I intend to get my money back!

Dr. Luke thank you for your time and patience! Thank you Kreasha for your outstanding customer…read moreservice! Hearing test are nerve wrenching hence necessary!

After suffering life changing sudden onset hearing loss I began my search for help. The wait times…read moreand customer service I was experiencing during my search was unacceptable. I finally reached out to PugetSound Hearing Aid and Audiology and was able to schedule with the Federal Way office of Rochelle Wong, AuD. Doctor of Audiology. After careful review and testing Dr Wong fitted me with, and educated me on, my first hearing aid. Dr. Wong was by far the most approachable, compassionate, knowledgable and efficient hearing professional I had the privilege to come across during my search for help. After suffering further hearing loss, Dr. Wong immediately scheduled me to address it and brought me to tears after fitting me with a new pair of hearing aids that miraculously improved my hearing to a level I never thought I'd achieve again. Dr. Wong and her front office personnel were stellar in their performance and I'd highly recommend PugetSound Hearing Aid & Audiology's Federal Way location with Dr. Rochelle Wong, AuD.