I want to thank Adi for her kind and friendly service ! Went in real quick to pick up what I knew I needed and was thankful for such a warm welcoming. She let me know her favorites and recommended some products that ended up as my 2nd purchase. Thank you so much Adi so nice to talk with you ! read more

I came in here after shopping at target and immediately there were two women standing in front of the entrance. One look like a manager and maybe one look like the assistant manager. They were chatting amongst themselves, but we all made eye contact. I was wondering when they were going to greet me they never did. Someone was leaving the store and they made sure to greet them. Goodbye and thank you. So I checked out and I wanted to see if I passed them if they would thank me and greet me and they did not. I also noticed they did not do that for the couple that was walking out in front of me as well. Not trying to pull the race car this is downtown LA but what are the odds that two Latina women don't even acknowledge the Black people shopping in the store read more

I haven't shop BBW in a while and what a surprise items keep getting smaller and pricey I don't buy candles and bathrooms deodorant because honestly is not worth it. I feel bad because I used to like this store very much and I know economy is making it hard for everyone, I know they're not going to last too bad. read more

Bath & Body Works - Body wash, hand soap, hands lotion etc. - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Always friendly and helpful. Love the sales and salespeople that help me pick out new body spritz and lotions read more

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They offer a wide range of body care products and home fragrances in various scents. The staff are friendly, and the store is well-organized. It can get busy, but overall, it's a great place to shop for fragrances and gifts. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Armando was amazing. Helped me choose some new scents and helped me pick out a gift for my mom. He was very helpful.

I only dealt with one girl and that was the one that rang me up. I came here because there was a big sale on hand soaps so I thought I'd stop by and do my Christmas shopping for my coworkers. I was told they were on sale for $3.25. When I went up to the register, the cashier asked if I wanted the other items in my basket and I said yes. It was an odd question. She gave me the total and I let her know I received an email for an extra 20% off. She said she couldn't use it because I already got a discount on the soap. I told her that the other BBW locations always let me use coupons and she said that they're not the other locations. So I just told her to forget it and left. Nowhere on the coupon does it say it cannot be added on items that are discounted. read more

Thanks for the flower bomb great prices and quick service i will be returning soon Y'all awesome

Martha and Juan are rockstars! There was a small line and it was very hot outside. Juan let us know there would be a wait and offered us water bottles! I though this was a great gesture considering it was hot and downtown seems to always be hotter. We didn't have to wait that long but as soon as we walked in Martha greeted us and asked if we were looking for anything in particular. She wasn't pushy and had such a friendly demeanor. I'm obsessed with candles so I took advantage of the candles, and of course hand sanitzer. They are sanitizing between each guest and enforcing social distance. read more

Much nicer than the one in MACY'S plaza. Brand new. Smaller store. Always nice to stop in to try a few lotions or soaps or see what's on sale? Sometimes they have great sales for great gifts or stocking stuffers. read more

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Overall experience at this bath and body works was good. They were helpful in assisting me with finding the products I wanted. One downfall to the experience was the horrible smell from the almond scent. It instantly gave me a head read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I've been here a few times (when I'm in need of new lotions, soaps, etc.). However I'm basing this on my latest visit (yesterday). Walked in and was immediately greeted by Lindsey. She walked over and informed us about the candles being on sale for 12 bucks. She said if we need any help to let her know. I walked around and grabbed the mini lotions and mini body sprays they had in the front. they had a price of 6.50 for the lotion and 4.50 for the body spray. I walked over to Lindsey and asked her if they were on sale. She said they were 3 for 12.50 and I got excited. She then offers me a shopping bag. I grab a few more items and was ready for check out. I walked over to the front to pay for my items but there was NO ONE there. I go looking for Lindsey and ask her if there is anyone that can help me at the register and she says "I can ring you up". We walk over and there was a lady waiting there to pay (mine you she was NOT there earlier when I was trying to pay). Lindsey asked me if she can help them first. I wasn't trying to be rude but I told Lindsey I couldn't wait because I was on my lunch and needed to leave. Then.. she asked me to place my bag on the counter and still helps the lady before helping me. WTF. REALLY. To be fair there was NO ONE in line when I went to go ask for someone to ring me up. SO IF I HADNT STEPPED AWAY TO GO CALL A WORKER TO RING ME UP I WOULD HAVE BEEN THE FIRST PERSON STANDING THERE. Thank you Lindsey for making me late. You had great service in the beginning but messed it up in the end. Boooo! read more

Bath & Body Works - 3 for $12.50 - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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The very first time I purchased here. I had one hand lotion for $4 and 5 mini hand sanitizer for only $6! They look cute and smell good! read more

Bath & Body Works - Hand sanitizer - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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This just opened today! Very friendly staff so far. A lot of new stuff out that I haven't seen from other locations. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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Great location for lunch hours. I can walk here and pick up necessities or gifts. The staff here is much much better than the majority of B&BS out there. They're helpful and attentive and so generous with the coupons, that the company gives out. :P They do get a bit hectic at times, but uber courteous. read more

Very helpful staff. Bright and clean location (I believe it's a new store). Parking at this new shopping center is not easy or convenient, but if you live in that part of town, a nice place to visit. There is validation for the parking garage behind the shopping center (which is a bit of a hike), but be sure you heed the signs. There are specific floors you have to park on to get the special discounted rates. Bit confusing. read more

This location is great. Helpful and friendly staff are always willing to help. They are closing at 5pm now. They are limiting customers to 9 at a time, and they make you use hand sanitizer when entering and are cleaning between customers. read more

Going to Bath and Body Works for me used to be a moment of relaxation, taking time for myself to pick out my favorite scents for my home. Today, my experience was far from serene. If you are looking for an easy going trip to the store with minimal stress, this is NOT the Bath and Body Works location for you. First, parking. This shopping center is completely unclear regarding where to park. It's in the large building behind the street view of the whole plaza, but for a first timer the ordeal is very confusing. Once you are instead and find parking be sure to bring your ticket, since you can validate. But don't get too excited because even if you are there for under and hour and get it validated, you'll still need to pay at least $1. The paying machine on your way back to the car is broken, so you'll have to pay the ticket on your way out. And no, they don't except cash. Getting out of the parking structure is a whole other ordeal, it backs up from the crowded city streets into the parking structure. Again, not the type of place to go if you're in a rush! Second, the store. Although the employees are very friendly, the wallflower display is a complete and frustrating mess. You have to wander around the entire store just to find all of the wallflowers because they are in several different spots, the corresponding candles that are supposed to be in front of each wallflower scent are not all present, therefore you must rummage through the entire store again just to find the corresponding candle, and the wallflower scents are scattered in different bins. So if you are trying to find Cinnamon Spiced Vanilla and only see two in it's labeled bin, look at all the other bins because it's likely that several will be mixed up in there. I understand that customers come in and make a mess of the organized wallflower bins, but I've been to several Bath and Body Works stores in the past several years and have never had this issue before. The store was signs up in several places that say you'll love it, 100% guarantee. I mean, it's not just one sign, there are SEVERAL signs. I wonder what we get for not loving the store's operation itself? Nothing, probably. read more

The girls here were so rude. Minus the girl with the black ponytail who was stocking and greeting. She was great. However the girl with the gawdy, ugly looking Betty Paige bangs, the girl with the blonde hair and the girl with the green and black hair were all rude and nasty. All I did was ask for my online order. Apparently the girl with the green hair and the one with the Betty Paige bangs didn't have time to help me with my order, but they had time to stand around doing nothing, talking to each other. I'm sure that's what they get paid for. The guy who was working tonight was really great, I wish I would have gotten his name. read more

Somewhat good customer service however their selection sucks horribly. Literally no sales and the ones they did have on sale smelled disgusting lol sorry *kanye shrug* then when I asked for what was on sale or any discounts the one guy - who was very nice - explained to me but I was still so confused ...overall, my experience here was weird ...I picked up candle and lotion and dipped ...I often enjoy going to the BBW but will not step foot in this one again ...ugh read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Wonderful selection - they have your typical BBW signature products along with new items. The staff was friendly & readily available to assist any customers. read more

That Breanah girl needs to learn some communication skills. It was like having a staring contest, no "Hi how are you" "How can I help you". Just silence and staring. Was told she would help me so I walk up to her register, greet her like a normal person should and the staring contest began. read more

The lack of help I had from this location was really disappointing. I understand that there were only two people, one as a cashier and another young lady stocking the items, but when I asked for help when there was clearly no one in line, she gave cold one word answers. The other girl was the same as well. It was mid afternoon during the weekday as well with maybe 3 other customers. Every other location I've been to has been attentive, so I'd stay far away from this one. read more

I went to their annual candle day sale today and was a bit anxious because I had never been and had a smooth, stress-free experience thanks to the staff who was on their A-game, good job guys keel up the great work! read more

I took the subway to the location at Macy's Plaza in Los Angeles (750 W 7th Street) on my lunch break to take advantage of a promotional coupon. When I arrived I asked the nearest sales associate for clarification as I didn't have my glasses with me and the coupon details were in fine print. She said that if I spent $10 I could get an item for up to $13 for free. I asked her specifically "Any item?" and she confirmed any item. I was looking for a gift for Boss's Day and after searching for approximately 10 minutes, I found a lovely gift set in the back of the store. However, the only fragrances in the set were Cherry Blossom and Paris Amour. Both seemed too perfumey for a Boss's Day gift so I approached a sales associate by the name of Irma to ask if they had the set in any other scents. She said "No, we only have what's up front here" and pointed to a set in Twilight Woods. I said that there were other scents in the back where I found the one I was holding. She said "Oh sorry, then that's all we have." She was not helping anyone else so I'm not sure why she didn't attempt to assist me further but I shrugged it off and searched on my own. Low and behold- I was able to find two more sets in Warm Vanilla and Cashmere in other locations in the store! Now I was becoming frustrated because my time was running out. While I was at the Cashmere stand I found a beautiful bejeweled pump in gold rhinestones and asked another sales associate if they had them in any other colors. She told me they did not. Yet after walking to another stand, I found one with clear rhinestones. Wow. I took my items up to pay and was met by another associate who said that I could not use my coupon to purchase the gift set. I explained to her what had happened with the first sales associate I spoke too and that I had wasted my entire lunch hour with nothing to show for it. I asked to speak to the manager and I was met with Irma- the woman who had brushed me off earlier!! I explained the situation to Irma and she had no reaction or response. I asked her for the number to her regional manager because I felt like I was not being heard at this point. She said that I could call the comments number on the receipt. I said that I'd prefer to speak to someone more directly because I felt like I'd already been given the run around. She said that she could give me the number but she was in transition and that the district manager was off so it wouldn't do me any good. I said that I would like to try anyway and politely asked for the number again. Now she tells me she doesn't have the number but they usually call the 1-800 number. I said, "So if you have an emergency in the store right now and need to reach your supervisor, you call the 1-800 number?" She said yes. I found this impossible to believe and I told her so. Irma then said that she would go to the office and look for a number for me so I agree to wait. After five minutes she did not return and I had to get back to work. It was then that I was approached by a sales associate by the name of Vanessa who was the first to apologize for the poor customer service. She was very sincere and she said to me that she knew I shopped there and she would hate to lose a customer because of this experience. She said that there had been some transitions within this location and thought that maybe Irma had been confused. She said her manager was new but I'm not sure if she was referring to Irma or someone else. She tried her best to make the situation right and for that, she should be commended. Vanessa offered to go back and look for the number herself but was sent back out by Irma and told to give me the 1-800 number. Irma never returned herseld. I am completely appalled by the lack of professionalism, customer service and general store knowledge this manager displayed. read more

The manager is very rude. When I did return for online purchase she whispered in front of me she hated do it because it seemed to be complicated process to bother her. After finished she warned me that I should do it online not store. But this is company's policy and i am running around for retune because other store reject it but online customer service refer me store retune. I really don't feel fine their services store and web. read more

If I could give zero stars I would!! The staff here need a major attitude adjustment!! If they get irritated by someone asking them a simple question then they should not be working in customer service and retail!!! read more

Every time I come in here I never go where to start and am always overwhelmed. This location had more than enough of plenty employees always ensuring that I was assisted. I had someone help me out with candles! I didn't now what I wanted but I did know what I didn't want. I was giving a gift and she helped me until I was happy with my choice. Their constant attentiveness was lovely and I will come here from now on. Customer service is HUGE in this economy and its lovely to feel your business welcomed. read more

AMAZING customer service and workers. People who actually look like they "enjoy their job" or are very good at pretending :P I've always had an amazing experience here. Although I always walk out wondering if I needed everything I just bought. The ladies here know how to sell their stuff and they are absolutely not trying to jip you. My friend and I combined our stuff together and it ended up coming out to $40 bucks and she entered the extra $10 off coupon for me. (I wish I remembered to get her name) Love how convenient this Bath & Body Works is. I usually come here after going to Target to pick up handsoaps, body wash, or the air fresheners here. You can ask for validation for parking. I believe its $1 for 1 hour and $2.50 for 2 hours. read more

It was a little before 7:30pm and they cut the line off for the day and there were only 2 people in line and they told me I couldn't come in....really? That seems excessive. I can understand if the line was long but it wasn't. read more

Please dont come here. The staff is very rude. No customer service. Even the Manager at this time 07/28/2021 at 230pm, is very rude. I asked for an extra paper bag for the purchased i made, since its heavy and will be taking a public transportation. He is unreasonable for his reason that they are running out of bags, even though i already explained my reason. I see plenty of paper bags sititing by the door, i dont know why that manager is so mean. I been a bath and body works fan, and i always come to these store. No More this time. Thats it! read more

I've been a huge fan of bath and Body for a long time ! I took my family today (they are visiting me) and we were all excited, I Have been at this location several times and it is exceptional.But my experience today was the worst with Arazely! What a rude and entitled girl. Worst costumer service i've ever had in my life . She seem to annoyed and mad of being working today. My mom was Next to her during check out and Arazely asked her to move, literally, thats when my mom decided to leave the store. When I asked for the manager she laugh And told me her attitude was "great" and that I was more than welcome to leave . I had to call the manager myself and when he came to me she started arguing with me and making sassy faces, eye roll included. Mario the manager was great, Derrius (maybe I miss-spelled his name) was also amazing, patient and attentive. Those are my 2 stars. They've been always great to me at this location but sadly I think it was the last. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I come to this location often because of the convenience. I have always had a pleasant experience. The staff are always friendly and have always gone above and beyond to assist me..especially during candle sales! One of the girls, I think she's a manager, recognizes me and the type of candles I always go for. I'm relocating job and am sad that I won't get to come to this location anymore. This is the best bath and body works I've been to! read more

I Love the Semi Annual Sales that they have every 6 months!! During this time, I can buy my favorite lotions, body gels, and Antibac Hand Soaps. It's great! It's great that bath and body works now periodically have sales besides the semi annual sales; they have $3 body lotions, $4 body creams, $2.50 Antibac Hand Soaps,etc... I don't know how the parking works here, bc I take the bus to come here. read more

The two star is only for the products they carry. Store is supposed to open at 10. At 10:30 the workers are inside cleaning the floor with the doors locked. I get that you need clean floors, but is it so important that you need to turn paying customers away? read more

This branch is ok, nothing too exciting. I think I have seen more well organized branch than this but the girls are nice though. And they helped me with the things I need. read more

Bath & Body Works - My yearly hoard - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I frequently go to the Bathroom and Body Works at 7th and Fig downtown LA. Their associate Lindsey is a pleasure every time I go. She has all the answers, she's down to earth and so nice. I appreciate that. I used to buy all my lotions at VS but now I go to Bath and Body bc it's more welcoming! Thanks girl! read more

I love how I was greeted Into the store, but shortly after I had one of the employees follow me around. I went to opposite signs of the story just to make sure she was when I noticed I feel irritated disappointed humiliated that she will follow me around she wasn't very discreet. I ultimately bought some stuff because they were prisons the after this human interaction/ quoting call customer service I won't be returning to Bath & Body Works read more

Jen is amazing! She helped me out looking for scents for my bathroom and showed me items that were not available yet. She kindly greeted me at the door and her customer service was above and beyond. The store was very clean and well stocked, thank you Jen for the outstanding customer service! read more

Lety in particular kept refusing to help us even though Paola's credit card scanner at the front of the store wasn't working. Paola was nice and trying her best to be helpful but Lety wouldn't even try to help her out when Paola asked her to ring us up instead since her scanner was working just fine. She kept brushing both Paola and us off and saying she "can help the next customer". Is that any way to treat your coworker??? And bitch, we were the next customer. We waited until finally Lety reluctantly tried to take over and the scanner declined the card. So we left. I have other cards we could have tried, but no thanks for wasting our time, Lety. Worst experience at this store ever. The sales associates are usually pretty friendly so sorry Lety made y'all look bad. read more