I always love a good sale at Bath & Body Works! The prices were great, with many items up to 75% off. I picked up a bar soap and a hand wash. The staff was super efficient and friendly during checkout. read more

Great sale. I was able to find my old school favorites and they were on sale $3.95 each. Yeah! Plus my free item (birthday reward) more Yeah! Awesome to be a rewards member read more

Bath & Body Works - My purchase yeah Cherry Blossom and Cucumber Melon plus free antibacterial hand gel - Cosmetics & Beauty Supply Near Me - Lynnwood, Washington

Dianne at the register has been wonderful every single time I come in regardless of the queue. As a returning customer this is delightful to see. She also helped me set up my rewards app! read more

Bath and Body Works is a great place for candles! This Christmas I filled stockings for the adults in my family with a spa theme. bath and Body Works really came through for me. I wanted quality products and there I found exactly what I was looking for. Their candles are beautifully scented, long lasting, burn cleanly and evenly. They also come in many scents from flowery to spicy and everything in between. read more

Went in and asked for help specifically just to grab a bottle of spray and got swindled into their body to get one free, which ended up actually costing me more money than just buying the three separate products by themselves. If I had bought them separately, I would've actually saved about 15 bucks but it ended up costing me $76 with their buy two get one free. It's a rip off deal and it makes you feel, when you ask because you have a visual impairment 70% and specifically when I always end up getting ripped off After reviewing my receipt not only did I pay for all three items I paid about $24 for the body spray which is normally only about 12 so I don't know what this buy two get one deal is but it's a rip off and it's happened to me twice now asking for help read more

This is a review for one of the cashiers at the store. She tried to short me $10 in change because she didn't pay attention to the cash I handed her. I purposely gave cash and coins to make the change back $10.10. Total was $36.47, I handed her $46.57, two 20's, a 5, a 1, and 57 cents. She rung it up as $36.57 and tried to only give me 10 cents back. After I corrected her about it, she became defensive. I told her exactly what I handed her (bills and coins), and she grudgingly pulled out her calculator. At some point she decided to stop questioning it, and handed me the $10 in a very reluctant manner. It's not my fault she can't pay attention to the cash handed to her. There is no survey on my receipt, so short of contacting head office, this is all I can do I guess. read more

Manager was absolutely rude. Says only one coupon can be used but that is not what it says on the back of the coupon!! Can she not read?

Deceptive ad for 'buy three, get three free' - it says free items must be of equal or lesser value. So I bought two of each item. Well when they ring it up, they charge you for the 3 MOST expensive items. Then I get a shoulder shrug that they cant do anything about it. I should of walked away, hate that feeling of being duped. Staff very helpful otherwise, But I wont be back in here. read more

I hadn't been in here since they redesigned the midsection. It looks really nice inside now, but the customer service has really gone down. I am in between needing refills for my wallflowers but received the mailer a couple of weeks ago with coupons, one of which was for a free fun size item. When I went to checkout with my free item, the person at checkout (who looked and acted like a manager) made a face and snarkily reminded me that I needed to "make purchases in order to keep receiving 'these' in the mail." I thought this was a bit rude, as I've obviously been making purchases if I'm receiving their monthly coupons. This type of attitude in store will push me to shop online in the future to avoid this particular Bath and Body Works location. What a disappointment! read more

There were a lot of employees around to check up on guests but we didn't need much help once we were able to understand how to best take advantage of the sales! We bought 4 for $20 hand soaps along with buy 3 get 3 free signature items, and we used the mobile Retailmenot app for an additional 20% off! We saved lots of money and finished some Christmas shopping! I even used their complimentary wrap and ribbons! read more

I have been to many BBW stores and this is the worst. I love BBW and I shop often. I go this location for products and never the service. Today. I finally decided to talk to the manager and the manager didn't care. No wonder why the associates know nothing and have bad attitude. I understand it's a busy store but doesn't mean customer services is not important. read more

I have been shopping at Bath and Body Works since I was in middle school. I have fond memories of using the purse-sized lotions at school. Candy apple, warm vanilla sugar, coconut lime verbena. Yeah, I have issues. They rotate scents in and out so when the bring back a scent that has been discontinued it can be very exciting. Did I mention I have a lotion problem? Keep me out of this store unless you want to see me go crazy. I love my lotions and potions! My favorite scents are the True Blue Monoi Oil and Sensual Amber. Their Shea Cashmere and aromatherapy lines are very nice. I like their candles, too. They last forever. They have great sales! Employees are always helpful and friendly. read more

Hey fellas..wanna feel and smell great...then do yourselves a favor and get the MENTHA BODY VITAMIN BODY WASH, with peppermint oil. Hot damn your body will tingle in the shower...its my secret to you... Went to the Bath and Body to get some lotions for my wife....nice staff, great sales, except on mens products(wtf)...even got a rubber ducky for my son... read more

Welcome to bath and body works where the smells are refreshing but the customer service stinks. Why you may ask? Well I'll tell you! Want to be asked over 5 times if you need assistance and THEN SOME? Come to bath and body works, they'll be sure to make sure you are not even alone to smell 2 candles before being harassed by greedy-bonus-seeking employees who want you to mention their name at check out. read more

Jenny was especially helpful today when I was looking for a newer lotion in a smaller size. I was on a mission for all things vanilla for a Xmas present and she made sure to help me find so many goodies without going over my budget. Most of the time the associates can be pushy with the buying the newer items, but Jenny wasn't at all. I hope she isn't just a holiday hire because when I return and need help, she will be the only employee I will seek out. I HIGHLY RECOMMEND the Madagascar Vanilla and Caribbean Escape scents for women. Not overpowering or annoyingly sweet, and can easily can be bought over and over without growing tired of them. read more

I shop here once a year, the day after Christmas. Lotions are so inexpensive and you can stock up for a year. I love the semi-annual sale. It was quite busy when I walked in but there was plenty of staff around to keep things organized and help people. I bought about 30 bottles of lotions and still stayed under $100! The girl at the counter was really helpful during check out. I told her that if anything did not ring up at 75% off I didn't want to buy it. About 5 bottles rang up at only 50% but I wanted to replace them. I thought I would have to pay and get in the long line again, but of course I didn't. She patiently waited for me to decide which items I wanted more of and then had an associate bring them to the register. That was nice. I'll be back again next year! read more

Nice store. Just be sure you're open when your hours say you're open...and don't make it the customers fault that you have to scramble because you didn't get all your opening duties done on time so you could be open on time. A couple minutes may not seem important, but you'd be surprised just how valuable a couple minutes can be. read more

I am appalled at the behavior of the staff in this store. What has happened to customer service? I found maybe one, possibly two employees with any type of polite manners when I approached them with questions. read more

Great service and so many options! Love the eucalyptus spearmint bath scrub and the plug ins. They also email and ma coupons regularly but never for the times that I need to buy refills! read more

I'm probably at Bath and Body Works more than I should be. Of all locations, the employees here are particularly kind and outgoing. One employee, Euriko (maybe misspelled) is seriously every employer's dream. She's always energetic, handing out baskets, starting conversations with people and answering questions. Even when its a zoo during sale time, shes as chipper as ever. I think Ive seen her 5 or 6 times now and shes always the same. I don't know how she does it, but I thought that kind fo attitude and work ethic is worth a review. read more

Do not go to this place if you are a person of color. Extremely prejudice staff, woman followed me from the beginning of my venture in the store until the end. This just happened day after Christmas 9a in the morning , I'm a black man wearing a parking uniform for Gods sake. I noticed she had security conveniently circle the front of the store, the dead give away was her walking by me for not a second or third, but fourth time, then counting the items I had in this basket. Then radio'd something on her earpiece. I refuse to spend my money with prejudice ppl, I know it all too well being from Texas. Black ppl please find another bath & body works. This one will treat you as if you have stolen or will still something as soon as they see you. Maybe this is just how they treat folks of color in Lynnwood. I just won't spend my money out here because this is crazy. Western Washington, progressive , yeah right. read more

Poor Service walked was ignored by 2 sales associates. Found the product I was looking for on my own . When I went to pay the cashier asked if I was helped and said no I wasn't and she looked at me with deer in headlights look . Then when I did not want to give her my email address she gave me an attitude about how I was missing out on savings and discounts and I told her I was not interested in giving my email and rolled her eyes what is wrong with the people that work in the mall? read more

This is a nice location. They moved around many of the items so it's easier to navigate. And even in the midst of a sale it's pretty well stocked and organized. read more

they open but they make you sanitize your hands before you go in is good but with the recent saintzers recall they should said , what's the ingredients in it . they also wipe the bottle off after every three or four person with the same frag, the person at door should wear gloves hold the bottle and squirt to you, it's only common sense . btw there is still testers in the store so , it's not good buisness practice to let people touch them. just order online one if a new kind because you know returns aren't allow and money is tight read more

Went in with the intention of buying an 8 oz. lotion, I had no idea I'd be leaving with 6 different ones! Ana was incredible! She did a wonderful job talking about the promotions without seeming pushy! All of her recommendations were great and her attitude and positivity made for an amazing shopping experience! Ana's supervisor whose name I did not get was also great! THIS is what a superior customer service experience is like! Keep up the great work! Will most definitely be coming back! read more

They totally did an awesome remodel, which I was not expecting - but I love it! I come here for their perfumes and candles, and the astrology sign mini candles are awesome! I ended up purchasing six! read more

i lived here during High School. i've had every single fragrance.. Plumeria happens to be my favorite. when Cherry Apple Blossoms came out... i totally jumped on it. the relaxation collection and the original scents are still my favorites... i'm bummed they discontinued a lot of things- but now that they carry everything from C.O. Bigelow and Fresh... i'm a happy camper. my biggest gripe about this place is that it's TOO small. for a place with so many products... they really need to expand. read more

I'm more than willing to spend my money here. I hate using the same body wash and/or lotion every day. I like to live on the wild side and spice it up, mix it up, keep the world guessing! So their sales are awesome because I can get 5-6 lotions or body washes for the price of 2-3! We also use their wallflowers in the house. At first, I thought my boyfriend was crazy for spending the money on these when Airwicks were cheaper. When I did the calculations I realized with the amount of time the wallflowers last, I end up saving money! Plus, they have better scents available. The BIG sales (Semi-annual) are great too for extra cheap pickups but the crowds can get pretty insane. I love my trips to BBW every few months to refill on my products. The lotion is so awesome, keeps my skin soft and smelling delicious. read more

Friendly staff! Thank you thank you thank you! Fragrances smell so good! I love coming back here.

Horrible store and the management has horrible customer service. Do not go to that store. It is the worse bath and body store to go to

I am a Bath and Body Works junkie! While I go in to purchase candles, I continue to go to this store because I always receive amazing customer service! Everyone greets me throughout my visit there, they don't push any products, but they do keep me informed regarding any sales going on :) If I am at the mall for something else, I always pop in and say, "Hi!" They love my 2 year old son... so, I have to go in! read more

I've always had good experiences at bath n body works. Tonight was literally the worst I've ever had. I've always had my email signed up for coupons and for some reason u never get them even in my spam. So I use websites like retailme.com to get coupons and they always honor. Tonight in particular I pulled up the one on the website and she stated I couldn't use it because it didnt have a barcode. Which is really silly. So I went back online and found the EXACT coupon you recieve on your email ($10 off $30) and confirmed with 2 people instore so I had thr right one. Waited in line and now she stated "we dont use this website so we cant honor your coupon"! Are you kidding me?? Its literally the exact same barcode number than everyone else. I've NEVER EVER had such a bad experience here. They usually honor anything even if it's a day expired. This is why I go here because they are kind and always willing to help in any way. I forgot my coupon one time and she literally offered me the one they had in store. I didnt even ask or expect it. I'm not sure if I'll be returning to this store again unfortunately. Maybe the managers being so young affects their decision making. Because another manager on duty said she would have no problem doing it if she was the MOD. Really awful and left very unhappy and frustrated. read more

I would like to congratulate an associate who helped me on July 4th. Her name is Suzanne and she was awesome. She has a customer service style that you don't see in many retail workers: being TOTALLY yourself! This means being relaxed, humorous, and honest with the customer. She complimented me on my hat without trying to sell me anything but once I told her what I was there for she expedited my experience. She knew exactly where everything I needed was located, and pointed out the items that were on clearance with a genuine concern for value. She got a very quick idea of the scents I like and was very honest when she thought I would not like one. At the checkout she even threw in a $10 off coupon when I had left mine at home. It was a fun experience picking out products with Suzanne's help. I did an Irish jig at the counter! read more