They are very polite and knowledgeable. The store was clean and they knew where everything was located in the store

They claimed to be able to change a cell phone battery. I took my Nan. They took them over an hour, she took the screensaver off, charge me for a new one and put it on so poorly that it affected how my phone operated.. I took it to Apple. They figured it out. Fix it quickly and told me never to go there again. Batteries plus charged me $130 and Apple would've charged me 80 I ended up having to buy a new screensaver anyway from Apple and they put it on so the whole thing ended up costing me that 130+ $40 I called batteries plus they did not answer the phone nor did they call me back. I told them I would be happy to pay for the battery but not the installation since she messed it up, haven't heard back from them thank goodness Apple got my phone working well. read more

Would not recommend I went to get a phone fixed because my iPhone screen doesn't work and they erased everything off my phone and it was never fixed everyone in battery plus are bums read more

Julian and Keven changed my car battery. It was particularly challenging! But they kept at it until it was done! I really appreciated the service and friendliness of these two gentlemen! read more

What a waste of time...... When in the battery Plus for a car battery and also a super bright flashlight.... The young black kid helping me was very helpful.... But on the other hand the older woman he was asking for help was questioning him why why why do you need the flashlight.... I tried to explain to her that I wanted to buy one and I asked her why don't you want to make a sale.... Maybe I was a little upset they didn't have a battery I needed but it was a total waste of time. Battery Plus train your workers when they have something to say maybe go in the back room and whisper it I do have ears.... Well that's my two cents I'm off to go buy a battery somewhere else wish me good luck thank you read more

Taiyvon was super helpful! changed my remote battery in no time! Appreciate just being able to hand over fob and have it taken care of.

Came in to have my watch battery replaced and was told "we don't do that for your type watch anymore. Former franchisee was doing it against company regulations, and now that we're corporate-owned, we'll be much stricter about it." And the absolute pleasure that this guy said that, like the former franchisee was a war criminal, was just priceless. So, to recap: A store that sells merchandise you can get for half the price at Wal-Mart or Target won't perform a somewhat unique service that would retain customers because of "corporate policy." Good luck with that business model. read more

Customer service is good, but went in to get my iPhone battery replaced because it was overheating and they next day the "new" battery was even hotter. I'm going to have to get another phone. Don't go!! read more

I always come to Batteries Plus for any battery outside the normal AA or AAA battery because they have everything and are competitively priced, but I pass a few retailers along the route from my house to there. We came in to get some Li-ion AAA for our smart thermostat because normal Cd-ion batteries die too fast. When we entered, there wasn't an employee in sight, then after finding the batteries we needed, we waited another 2 min for an employee to check us out. He came out and I asked if there were batteries that lasted longer than Li-ion. He said he didn't think so and that was about all of his customer service skills. For me, customer service is key to any business and when it comes to batteries, I can go to a plethora of retailers. The service I received this last visit was sub par, so I don't think I will necessarily come here again. read more

I definitely regret getting my phone fixed here it was expensive just for me to receive a cheap screen on my phone when I got it fixed I always double tap the screen when it turns off to turn it on & that doesn't work anymore even my face unlock has trouble reading my face nothing works the same after being "fixed" I also bought a screen protector which they included that when my phone got fixed crazy part is I dropped my phone again the actual phone screen broke & the screen protector didn't like how cheap is the screen that you guys carry the screen protector didn't break but the actual screen did now I know they don't carry actual iPhone parts yes I'm aware of that but I just got a different iPhone fixed at a different spot it was not Apple either but the screen does not feel as cheap as the one I got here & double tapping works perfectly fine EVERYTHING works perfectly LIKE IT USED so I would recommend go ANYWHERE ELSE BUT HERE TOO EXPENSIVE FOR CHEAP ASS SCREENS THAT DONT EVEN WORK PROPERLY there is nothing worse than feeling like you just wasted your money for nothing it was not cheap either read more

This was the second time we use this establishment to replace batteries for gogo scooters first time we were there couldn't of asked for better service but today people were very rude and very unhelpful. . read more

To update my last review I called and asked for the manager, I was told he would be in on Monday I asked about the key my partner had ordered 2 weeks ago The gentleman said key was there We went to get it and "the machine misfit the key and we are back to waiting for a key He said I will try and get you a discount on the new key At this point I want the money back so we can find a competent key made Received phone call from bank on dispute with this store... they claim to have returned money to a MasterCard fascinating we do t have a MasterCard Bank will be looking into this store and I will be seeking legal advice! read more

The only reason I am giving this location such a low rating is because I went into this location to get batteries put in my watches. I should have noticed the red flag when the first gentleman that I spoke with let me know he could not do it if it was worth over a couple hundred dollars which I thought was odd then his manager told him yes he could so he proceeded to the back room with both of my watches and was back there for at least 15 minutes then he came out and got his manager or team leader and they went in the back for about 5 more minutes which they then came out to give me one of my watches with a new battery only in one and the other they said they did not have the battery...? So it took 20 mins to change a pop back watch...okay. Until I got in the car and noticed they forgot to put one of the screws back into the watch they said they did not have the battery for. I went back in and let the manager/team lead that they forgot a screw and he did not look surprised and the other guy would not even look or speak to me. So the manager went in the back for 5 mins and came back with a different screw he put in and took down my info and said he would order the battery and the screw to replace and was very apologetic saying he would contact me when they came in....needless to say over a month later I have not heard anything from them and actually I don't think I want them touching any of my devices after this experience. I have bought motorcycle, boat, etc. from batteries plus and have never had a issue however maybe it was because I did not have them installed by them. read more

Batteries Plus - Battery Stores Near Me - Aurora, Colorado

I could not be happier with B+B Aurora. I needed a 3.7v LI AA with Axial leads. They had one in a store 1.5 hours from me. I requested that they transfer it to my local B+B store. I was told that it could take 3 to 5 days. By 3 PM on the same that I made the request, my local store called me and said that the cell was ready for pick-up!! Thank you Jerry and Leo! Kudos to the Batteries+ management team. You guys clearly have figured out the Storefront / Web presence things..well done! read more

Too expensive. Went into get a couple of watch batteries replaced. They couldn't work onmany watch brands, but on the watch the could work on they changed me twice as my local jeweler. read more

Great customer service! I had my car towed there with a dead battery, and they installed the battery free of charge even when it was FREEZING outside! Will definitely go back to them. read more

They hire useless punks ! No customer service ! No wants to help ! Never go back ! I need a watch battery replacement and they say they can't do it in a watch cost More thank 100 ! I ask for a micro screwdriver to see what model and this punk with 0 actitud say we don't have to. Good luck. And go to another place with your money read more

Nice clean store with all kinds of things you wouldn't expect to find here, phone covers, flashlights, and a bunch of other knickknacks. He was unable to help me with my iPad dilemma in the time frame I had so he was extremely nice to send me somewhere that could. Clean and professional store will use again! read more

Batteries Plus - Battery Stores Near Me - Aurora, Colorado

Referred here by an appliance parts store. Not only did they have these hard-to-find replacement bulbs for our built-in kitchen appliances -- they had an employee named Philip who went above & beyond with his helpfulness. He even stopped our transaction to help a disabled person struggling to get the door open. We'll be back! read more

I had a very bad experience, I ordered on line and confirmed I could pick up some parts, drove 30 minutes and was told the part is not available. I asked to get a refund and they said to bad so sad you have call during the week and spend time with customer service. I would strongly suggest you try Walmart or Amazon. they had very poor customer service and I will never waste my time with them again. read more

I scheduled my iPhone screen repair three days prior for 10am. 1 day prior a get a phone call saying they need to reschedule for later at 12:30pm, no problem. Upon arrival at 12:15pm here's how it goes..... BP: May I help who's next? Me: I've got an appointment to get my phone screen replaced BP: I don't have any repairs scheduled today. Me: I actually scheduled my appointment a few days ago. BP: I don't show anything for today. Me: Here's my confirmation (I present the appointment confirmation in my email) BP: Tilts his monitor showing me that he has no appointment Me: (Point to my name on his screen.) That's me. BP: I don't know how to enter a service in my system, I'll go get someone else. Me: Thank you BP: I don't have any appointments today and nobody will be here that knows how to fix a phone screen. I recommend you try back tomorrow. Me: No thank you. I recommend you cancel my appointment. read more

1st time in years and Kaleb was very respectful and so helpful. I was truly thankful.

I called looking for a specific battery for my Nissan Murano. Jerry, who answered the phone, was very clear to get my specific requirements and said he had what I needed there in stock. When I went in, he was extremely helpful. He removed my old battery, cleaned the posts and installed the new one - all the while telling me how much he loved his job! (but not the design under my hood!) I highly recommend this store AND Jerry for his amazing customer service. read more

Went in for a new screen on my iPhone 7. Mateo told me it would be an hour. That guy knows exactly what he is doing. Phone looks brand new and I'll definitely be back for my special battery and lightbulb needs. I was also in line and some guys said they needed a special battery for a motorcycle I've never heard of. They got those too! read more

I have been having a few weeks of trouble with my car and found out it was my battery, I called 5 other places and I choose your place. The 2 guys that helped me were great. Its def. Made me smile before work thanks. For everything will keep coming back again! read more

Kaleb has an excellent grasp of customer service! He call me by name and had me out of there in only a few minutes. He was help me and another customer with ease. I'll be back ! read more

If you like batteries that don't last a week and when you return them for a replacement or to fix, the guy from behind the counter, comes out with his fists raised and shoves you - this is the perfect spot for you!( franchise owner - look at the video in the store for proof (around 2 pm on 11/23/2020) Obviously, I was no angle either. Here's why I wasn't in a good mood: I use to go here under and was helped by the former manager who did a great job of communicating and assisting. Recently, I went to this location over a week ago - they couldn't find the correct battery so they told me they could order it and have it in the next day from a near by store. Came back the next day - no battery -they forgot. Over promise and under deliver - not a good philosophy. Then I asked the salesman if he could call the store back that had it - so I didn't waste time driving down there. After about 5 minutes of waiting on hold - I left him my cell to call me once he made contact - he dropped the ball on that too - no call. Fortunately, when I got there they had the battery. After just over a week the battery wouldn't take a charge..so I headed back to this Aurora location - only to be told it was bad battery and I could get a refund(WITH AN ATTITUDE). No offer of - let me see if we got anymore in - didn't even look. No offer to call another store - just you can have a refund. I asked for the manager - same canned response of horrible service and I told him so. He got pissed and told me to leave. So I called him an fing idiot and he comes out from behind the counter all crazy with his fists raised and overly enraged - then shoves me. He's either operating on a higher voltage via some illegal substance or has a emotional disorder. I guess ownership doesn't screen their employees or does a poor job of it. This location is also a franchise - so there is very little oversight of it. I wasted over 2 plus hours dealing with incompetent reps with poor attitudes - for something that should of been 15 minutes in the first place. Step 1 - look for battery (5 minutes). step 2 order battery and have it delivered (5 minutes) sell battery (5 minutes)...but no - didnt do step 2. So I wasted 2 plus hours going back in forth with the joke of a biz for a battery that doesn't work. I guess PLUS -means the extra time and effort you will have to deal with. I never write reviews - but some record needs to kept for the next time this same guy loses it on another customer. Otherwise, I shouldnt have lost mine as well and I'm fine - just won't be going to this place again. read more

One would think that a place called Batteries Plus would be able to install a battery correctly, but one would be wrong! My wife took one of our garage door openers to get a new battery but when she got home, found that it was still not working. After removing the battery, I found that it had been installed upside-down and appeared to be dead! We took the remote & battery back whereupon the clerk said "I won't even charge you for the battery" seemingly forgetting that we had already paid for it! When asked about a discount or refund for having to make a 2nd trip, he offered a measly 10% off, citing his inability to do more w/o a manager present. My wife escorted me out of the store before I could tell him to call his manager. This was poor service from start to finish. read more

My experiences at this location have been hit or miss over the years. The store is generally busy so it may be hard, at times, to get a clerk's attention. I stopped in today and received great service from Richard. He quickly diagnosed the problem with my battery, presented a couple of options and gave some tips on how to prolong the life of the new battery. I appreciate the fact that he didn't try to sell me anything that wasn't needed. I will return to this store and hope that the service remains at this level. read more

Had a tragic incident with a broken screen on an iphone. I called and Michael told me to come right in and he would stay later to make the repair. He was so pleasant and knowledgeable. He repaired the device and found some valuable coupons for me. Great customer service. read more

My last few experiences have been wonderful and pleasant for me. The staff was knowledgeable and eager to help me. Recently I need a very expensive battery replaced, so I thought. After a diagnostic test and a reset of the battery they brought it back to life. Free!! They were so awesome and saved me money. I highly recommend them and this location. read more

I was having trouble with my 2 yr old Samsung Galaxy 5. Went back to Verizon where I purchased it but no help there. Went to Batteries Plus and Kevin had it repaired in about an hour. He also went out of his way to find a coupon to apply to the bill. We've been there twice and had great service both times. read more

The store associates showed me the batteries that would fit my truck, showed me the different batteries that started in price from lowest to highest in price and explained the differences. They ensured that i had the knowledge to choose the batteries that were appropriate for my needs and installed them for me. All within minutes of my first walking in the door. Great service knowledgeable, freindly associates. I will return to this store for my battery and bulb needs in the future. Thanks guys, good job! read more

Colin is terrific! He provided wonderful service in getting an i-pod classic replaced and working for me. I will definitely use this Batteries Plus again! read more

Got my IPhone 5c screen fixed here yesterday and it was quick and I got 10% off, great customer service and I had no issues with them!! Thanks for fixing my phone so quickly! read more

Awesome customer service. Took a smashed I phone, with only the back light working, in to them and it was like new within a half hour. Very friendly and prices can't be beat. read more

The employees of this store are so helpful. Very polite. Jeremy helped me with my key and gave me new batteries. This store has awesome customer service. I will continue to use them. read more

I want to thank the Aurora store for their superior and competent handling of a customer service problem they did not create. It went like this: I wanted to buy a motorcycle battery, ordered it online from the West Colfax location, showed up the next morning and the store was still closed after the opening time posted. Took about an hour for someone to show up. The store did not have the battery after all. Referred me to the North Federal location. Stood in line and was passed up twice for phone repairs before getting served. Computers didn't work right, could not get the transaction done for fifteen minutes. Finally completed it, but upon installing the battery discovered it was cold dead. The clerk had been rude throughout. Decided as a last resort to go to another location - the Aurora store. They checked the battery out and replaced it. Very good experience. Why do these locations vary so much? Franchisee issues? Not good, but I highly recommend this location as being quite superior to the rest. Go there first for the best experience. read more