They didn't carry my RC car battery but the associate found what I needed on Amazon for me so I could order the correct thing. I appreciate the great customer service, thank you! read more

our minivan battery was failing, stopped in to get a new battery so we would make the drive home (another 5 hours). they told us they wouldnt fix it because we "had too many kids". I feel thats the exact reason we need a new battery, we dont want to get stuck on the interstate with a dead battery. very disappointed read more

Every once in awhile, an employee needs to be recognized for the "getter done" attitude and approach to that with a steady calm knowledgeable know how......this week I give kudos to Victoria of Battery Plus in Janesville Wisconsin. In less than an hour, I had a battery replaced........and it was busy. She not only replaced the battery in record time, replaced two key fab batteries, helped with a camera battery and hauled out about 5 new golf cart batteries and managed to wheel out the old batteries across the parking lot, she did it with a smile and a helpful attitude. How could I not give her 5 stars! Just for the record.....Battery Plus stands by its 36 mo battery warranty. Thank you. read more

Came in because I ordered a battery for our F250. I initially ordered it online, but decided to do the payment when battery gets picked up. The invoice online mentioned additional $10 for core, so I thought I'll just bring my old battery to the store, so I don't get charged the extra $10 (ie. autozone, o Reilly, advance auto will charge you an extra until you bring the core back, then you get refunded) Got to the store, when I was paying, I noticed the bill still has the extra $10. So I asked the employee why so since I already brought in my old battery, he said if you're not satisfied with it, we can just Cancell the transaction. Told him I'm trying to make sense of the charge, but all he said again was that he can cancel the transaction and that he's been selling batteries for a long time. What kind of explanation is that? So you've been in this business for a while, that's why I shouldn't question you? What kind of service is this? Our company have used yours multiple times, never have I been treated like I'm not supposed to ask why??? If you can't handle customers asking specifics about charges you are charging them, maybe you should not be there. This was a very disappointing experience! If I can only put half a star or no star, I would have with this transaction. read more

This past June my phone was ran over by 10+ cars on a main road in Madison. I quickly drove back to Janesville and dropped my phone off to get fixed, took about an hour. They use fake iPhone screens, I was given a black screen for my white iPhone 8. After getting my phone fixed I noticed how much easier it was for my phone to break. During repairs a chord was cut for my camera and they did fix it for free, so I appreciate that, but it shouldn't have been cut "accidentally" if this is your profession. This past week my phone screen was completely torn off and I was told that it would cost over $300 in repairs, the man continued to talk to me and persuade me into getting an android or a whole new phone in general. I went to uBreakiFix and my phone was fixed for $150 and they use real iphone screens! I suggest taking your devices nowhere near Batteries Plus, read more

Absolutely worst customer experience ever! Went and dropped off iPads for my company that we spoke on Monday about getting the batteries changed out. Show up and they acted like they knew nothing when we spoke with Don the store manager! Came in two days later to a rude employee didn't catch his name because I was so blown away by his response! Said they didn't get any done and I'm a pair that we didn't talk to don because he wouldn't have a reason to be the one we talked to! I then told him he could take his attitude somewhere else that there was no need for it! He then grabbed the box shoved it at me and started walking towards me and told me to get out of the store. He put his hand out like he was going to touch me to get me out I told him I can walk myself and wouldn't want to come back because of his asshole personality when you push some one that far it's what you deserve the attitude from the get go when I've never talked to him before was appalling! Deserves to be fired with his attitude! read more

Car battery died about a half mile away. They got us a new battery and also the tools to replaced it. They even offered to test the alternator. Helpful and nice to two stranded strangers. (Friendly stranger drove us to our car.) read more

Expensive but in todays economy I guess it's what you expect. They don't answer the phone that quickly, that would be my only complaint. I think only 1 person works there at a time, so you have to wait in line if someone is looking for something with the sales guy. That was kind of annoying, but I don't think they get overly busy. read more

They are very knowledgeable and helpful. The store is a one stop shop for all my battery needs for home and work (I fix equipment).