I sent my blue iPad to Asurion for repair and paid the $100 deductible, trusting I'd get my own…read moredevice--or at least the same color--back. Instead, they shipped me a pink iPad and told me color "isn't guaranteed." When I asked to see where that's stated in their terms, they could only quote language about "equal or similar functionality," nothing about color. After an hour of chat: * Reps admitted pink "isn't most people's first choice" but still called it "similar." * They refused to exchange it for any neutral color (black, white, blue) even if I waited. * I sat on hold forever for a manager who ultimately offered zero solution. Color may sound cosmetic, but it matters--especially when they never warn you. If Asurion can't return the product you actually bought, what else will they cut corners on? Save yourself the frustration and look elsewhere for device protection. Manager that did nothing Jennifer Advanced Tech Lead | Connected Home Gulch Hub | Nashville, TN

Great service. Fair prices. Had a few cracks in my screen saver. Replaced it on the spot.read more

these guys are the best! i have a cyberpower gaming pc and microsoft would not update my computer…read moreto windows 11 despite it being only 5 years old! plus, this "gaming" computer would crash every time i played any of my games!? these guys were able to update my computer, and stop it from crashing during game night! plus, they were super nice, and when microsoft tried to "update" wondows 11 it crashed my computer, i called, they fixed the problem free of charge, because they stand behind their work. as a bonus, angel (the texh who took my computer in) gave me a cool one piece screensaver!! (i love anime/one piece)! i would whole heartedly recommend these guys. sorry about all caps, but for some reason the app would not let me turn it off!

I highly recommend this shop for any laptop, computr or cell phone repair work !!! Brandon is very…read morenice, helpful and highly knowledgeable in finding the problem and fixing the issue. Excellent customer service !!!

Great Customer Service Straight to the point and quick…read moreservice $20 for an iPhone tempered glass cover

Brian is very helpful and knowledgeable. I would highly recommend his services anytime you need…read morehelp.

Great guy, very reasonable prices and quick service. I had work done on three computers and very…read morehappy with all results. Highly recommend.

I brought my cell phone in because i was not getting any email . He work on it for about a hour …read more He keep trying to figure it out. He keep trying . He was wonderful and he did the best he could . I would give him 5 stars Ellen

Great person to work with where he took his time working with me with my printer problem and he…read moremade it easy for me by taking over my computer at home which saved me a lot of time. He did not talk over my head or at me. His trust and knowledge is worth the time to check him out.

Yes, Dan knows what he's doing, quickly demonstrated his knowledge and that's what I was looking…read morefor.

So I had a bunch of virus on my phone and I'm not much of a tech-savvy person so I went to tmobil…read moreand they said they couldn't help me and gave me the address of this store. I went there and there was this guy Nemo(he was a delightful young man) who explained me how this usually happens and what can be done to prevent it in the future. I've been to this store previously but boy this is my new favorite spot for fixing phones if Nemo is gonna be working there I'll go there every single time.

So this place is under new ownership because 2 years ago it was great…read more Now not so much. It's a CASH Only business now, maybe update your website, and yes we see that there are NO REFUNDS posted everywhere in the shop They fixed my 3 IPADS and charged me almost 300 which is up from 50 a screen from 2 years ago. The employee called on the phone and said if you can pay cash that is better. After leaving my debit card home with my daughter I drove to the store only to be told I can't pay with a credit card? SCAMMERS stay away!

There are two kinds of IT people, the ones who leave you more confused than when you started, and…read morethe ones who quietly solve the problem and get you back to running your business. Working with Matt was exactly that. He was prompt, professional, and refreshingly easy to work with. No unnecessary jargon, no drama, just honest expertise and a genuine commitment to getting the job done right. As a small business owner, having someone reliable to call when technology gets in the way is invaluable. If you're looking for an IT professional who knows his craft, communicates well, and delivers on his promises, I highly recommend him. Good people are hard to find. Great IT people are even harder.

I can't say enough great things about Matt. He absolutely saved me this week…read more My Lenovo laptop completely failed to boot after a graphics driver cleanup utility corrupted the Windows boot configuration and recovery environment. The system was stuck in a recovery loop, BitLocker was triggered, and Windows wouldn't load or even reliably enter repair mode. Multiple shops I called said it would take several days just to diagnose the issue. Matt turned it around in essentially one day. He was able to manually access the system, unlock BitLocker, repair the corrupted boot configuration, rebuild the necessary Windows files, and get the machine fully operational again -- without wiping my data. That was critical, as I had local files that weren't backed up to the cloud. Beyond the technical expertise, what impressed me most was: * Clear communication * Fast turnaround * Extremely reasonable pricing * No upselling, no unnecessary "reinstall everything" approach He diagnosed the real issue quickly and fixed it correctly the first time. If you're an independent contractor who depends on your machine daily, or you run a small to mid-sized business and need reliable, competent IT support, Matt is exactly who you want on your side. Look no further. Highly, highly recommend.