The only person that offered same day fix and the best pricing, very kind and quick to respond…read more Although location was a little confusing, I would highly recommend.

I'd leave 0 stars if I could…read more My nephew dropped his ipad and the screen cracked. It was still functional, but we didn't want him to scrape his fingers. We were visiting family at the Lake and I googled ipad repair and found Off the Hook. I called and the gentleman said he could repair it for $90, and I let him know I'd come by the following day. The next morning, I contacted him to confirm that we were coming and and he gave me his address. Driving up, it turns out to be in a sketchy trailer park. I guess I should've turned around right there, but the gentleman sounded professional on the phone and I gave him the benefit of the doubt. We get to his trailer and the man says that he has 2 customers ahead of me, and I show him the screen and ask if we can come back after lunch to pick it up, which he was fine with. After lunch, I contact him to see if its ready and he says it will be done in 20 mins, so I tell him that I will come by soon and just wait outside. We arrive and in 10 mins he comes out to my car with the iPad. The screen looks fine but lock screen was on, which was kinda odd, but I assumed that he had to reset the iPad and then didn't have the password and for some reason entered in random numbers a few times to get locked out for 1 hr. I was unsure about paying but I didn't want to wait for an hour, and he had to leave. He let me know that there was a 30 day warranty and not to worry, so that gave me some relief. An hour or so later, my nephew tries the ipad, and the touch screen doesn't work. Ugh. I immediately contacted the vendor and sent him a video of us trying to get the ipad to work and the touch didn't do anything. He said that he was receiving another screen the next day, and he would replace it. I thought he got a defect and I wasn't too concerned. The following day, I called him mid-afternoon to see if he had received it, and he said the tracking was originally for the morning delivery but updated to 8pm. I let him know we would be leaving the lake the next day and that we planned to go canoeing, but could come early to get it done. I didn't get a response that night and the next morning I ask if he received the screen and told him we could come by after canoeing. He says it should be here today and he apologized. After canoeing, I asked if we could come by, and he said he was running errands but is trying to hurry to resolve this issue. I asked if he had an estimate, and let him know that we planned to leave that evening. He says "if i'm not back bf you head out I'll refund". I let him know that we'd prefer to get it fixed rather than get a refund. He doesn't reply and at 8pm, I let him know that we are leaving and to please process a refund. No response. The next afternoon, I told him to confirm if the refund had been processed, as I hadn't seen anything on my side and he said "Yes, it'll be done today". I don't get a refund, and for the next week, I message him almost daily with a status update, as I'm now getting concerned that we got scammed. I get different excuses; his phone got stolen and he can't get into Venmo, he's waiting for money to transfer from his square account, he's getting a loan from his bank and waiting for it to clear, and finally that he's got something personal going on in his life outside of business. Sadly, after 16 days of excuses, I tell him that I'll need to process a claim via Venmo if I'm not refunded and that is where I am right now. He confirms 6 times that he will refund me, and somewhere in there he mentions deducting the cost of the screen, which was never mentioned previously, and its defective. Do yourself a favor and go to a legit store. There is one by Andy's ice cream shop that is a normal business. Sadly, I had to learn a lesson the hard way. If you search his other reviews, there are many other issues, and he mentions that nobody reached out to him prior to leaving a review. I've given him now over a month to make this right, and I'll attach my text thread as proof so he can't say I've never tried to work it out. This is no way to run a business.

This guy was extremely nice considerate of our situation and did what he could to help us.read more

They price matched and fixed my Xbox hdmi port in less than 2 hours! Definitely will come back if…read moreot happens again. Forgot to mention lifetime warranty!

We dropped a laptop off over a month ago to have the screen and hinge repaired and never heard…read moreback. Tried to contact them and Google says they are permanently closed. Phone number is disconnected. We have never received our laptop or ever gotten a call back.

Quick and efficient but the hours listed are wrong so call to find out. My screen was busted in my…read moreiPhone 11 and it was fixed but it broke my Face ID and that can't be fixed. From what I've read, some thy aren't an authorized Apple dealer thy aren't using apple parts so that voids any warranties insurances etc. so I am unable to get into apps, passwords or anything because I need Face ID and I can't disable it because I need to use it to disable it. From what I've learned I need to buy a new phone and this phone is worthless now. I planned on getting a new phone next year because new updates do t work on the 11 anymore anyway but I wasn't ready to do it yet. Make sure you disable Face ID before having them work on your phone or you'll be screwed like me.

Called, then went right in, they had all the parts necessary and provided me with a price for an…read moreimmediate fix. They took the phone in an hour and a half later gave it back just like brand now. And this on a Saturday.

wish I looked at the reviews before taking my laptop here…read more.. I brought in my laptop and they called me a few days later saying they couldn't find the part needed. I was charged $65 for a diagnosis fee and asked for a refund since they couldn't even fix it. I was told no and it is nonrefundable. Then they bring my laptop out and the screen looks MUCH worse. I go to turn it on and a message pops up saying the cooling fan has been disconnected. They did reconnect it but said the additional damage to the laptop was just because they had to look at it. I paid $65 to have the screen more damaged. Terrible place.

Casey was so great! We showed up 7min to close for dinner next door and my phone broke the day…read morebefore. He stayed open past closing time and helped us out in such a short amount of time. And very reasonable priced! I had a screen crack and discoloration in a corner of the screen, and he replaced it in 15min. Would recommend to anyone!

PHAST fixed my phone when three other "repair shops" had no idea how to fix it. Gabe and Casey are…read moreboth knowledgeable about fixing phones. They are both very nice! They charge very reasonable price. I would recommend PHAST to any one.

Fast, fair price, excellent service on fixing a broken screen on my wife's iPhone. New screen…read moreinstalled - worked like original. Very happy!

The battery died in my otherwise perfectly useful iPhone X. I looked into all the options and…read moredecided to have the battery replaced. After much research and many calls. I decided to make the long drive into Lebanon and Cell Phone Services. It was well worth the time and distance: excellent value, quick, efficient service, and very friendly. I highly recommend this local business!

My mom wanted her phone to work. It's an older phone and she didn't use much of the storage so it…read morehad to be her battery. After pushing her to get more storage and a new phone, the cell company said they could send a battery but couldn't do the replacement because of COVID. It is really difficult to do all the steps and my mom's eyesight isn't great. That's when I found Kenny at Branson cell phone pit stop. He ordered the battery and replaced it for a standard price (I had asked around). My mom is so happy that she doesn't have the expense or frustration of getting used to a new phone.

He was a life saver today! polite, thorough and promptly…read moretook care of what i needed done. I would recommend this business all day long!

The top part of my screen cracked on my Samsung Galaxy 20 FE. The phone was still completely…read moreoperational with no other issues. I took it to the Bolivar location to get the screen repaired ($200.00). I picked up my phone and the agent told me he had trouble getting the new back on the phone and had to use (glue) and if it popped apart, let him know. I went on my way. My phone immediately began having connectivity issues. I have Verizon and have always had excellent connectivity with them. Went back (45 minute drive each way). He said he would clean it and see if that fixed it. It didn't. He said to come back in. I told him I thought it was the antennas. He opened it back up and said the antennas hadn't been hooked up correctly. Let him know if this didn't fix it and he would order new ones. It didn't fix anything. I let him know the issue was ongoing, he said he would order new ones. Two weeks go by and nothing. I told him I wanted his manager's contact information. He wouldn't give it out, but he would give my information to his manager. NO contact from anyone. I emailed the corporate office and said either give me a comparable new phone or refund my "repair" cost. NO contact from anyone. I'm hoping to save someone else from going through this. BEWARE! Connie G Bolivar, MO

The two staff members were polite and friendly. They replaced our iPhone batteries and even fixed…read moresomething on my husband's phone were didn't know was wrong! The price was as fair as prices are these days. I will go back as I need a new key/fob combo for my hubby's truck. The only reason this is not 5 stars is I would have liked to have been warned that my phone would complain about the cheaper than an Apple brand one. Otherwise good job, guys!

Warning ! DO NOT purchase "Big Larry" flashlights made by NEBO from this store or anywhere else…read more They sell them with NEBO-brand batteries installed which leak and corrode internally which destroys this $30+ flashlight. Corroded batteries are IMPOSSIBLE to remove from the "Big Larry" and both the Batteries Plus store manager and the liars at NEBO refuse to honor the advertised lifetime warranty and replace or even discount a replacement flashlight. Lack of after-sale responsibility and horrlble customer service is good warning to stay away from the store and the manufacturer !

This is my first Yelp review but it needed to be done. Dan…read moreis a stand up guy! I was in town on a business trip and needed to replace the battery on my phone. I did a Yelp search and inquiry and Dan replied within a few hours. I dropped off my phone to get worked on and when I went back to pick it up he noticed that the screen had been damaged during the battery replacement. Before I could say a word he told me how he was going to replace the screen at no cost. When I told him I was only in town for a short time he made sure to get a replacement screen delivered the next day. Unfortunately the replacement screen was faulty but Dan went above and beyond to complete the job and fully repair my phone that very same day! I would highly recommend Dan for any of your iPhone repair needs!

Great job. We were in a pinch with an iPad that wouldn't charge and a lot of content we needed…read moreextracted. The technician got our iPad charging and was super fast and friendly. He got us in immediately to perform the service requested and it was a great value.