I had the pleasure of being assisted by Larry, who went above and beyond to help me find the right…read morelights for my car and showed me my options for oil filters. I've purchased oil filters many times before, but I never realized there was a synthetic oil filter option until Larry listed it as one of the choices. His knowledge and thoroughness made it easy for me to make an informed decision.

Came in for a purchase and it was like I was an inconvenience, with virtually zero customer…read moreservice. This has been typical with Oreily's with similar service back in Florida. Maybe a problem at the higher levels. I did speak with a helpful gentleman when I called in but unfortunately that will be my last time I do business with this company.

Upon arriving the guys were very welcoming. I had used another Battery Plus closer to the house…read morewhere I purchased the battery I needed to be replace. It was still under warranty. The first place only told me where the two sites that had my needed battery in stock. So, I showed up to the second place, this one. They were unaware I was on my way and what was needed. My understanding the process should have been the first place should call and confirm the second site had the required battery and what was going to be expected. They had not. So, this place took control and satisfied my warranty and was very pleasant to work with. Too bad they are not closer or this would be my go to place for battery needs.

Got 2 fob batteries replaced within minutes. Great service. I highly recommend this establishment.read more

Update to battery charger price review. Happy to say after talking to Mr. Ward from Fix and Feed…read moremanagement, he agreed that indeed I should only had been charged what the price tag said. Went back and got the charger for the price that was on the shelf tag. Thank you very much Mr. Ward. I will continue to bring my business to you. Thanks Fix and Feed & Mr. Ward David C.

I do not know about other locals of this store but the one in Quinlan is run by rude college age…read morewomen who seemed put off by having to talk to my wife and I about ordering a specialized feed for our clients (horses). We were willing to buy a pallet of it and were not asking for any special discounts. This location is closest to our horse stables and it made sense to get the product at that location. We like to shop locally and support small businesses. Most people do nowadays. The first time I asked about the potential for getting this feed ordered, I was told that only one person could order it and she would not be at her desk until the following Monday morning. The cashier was helpful and kind. She took down our information and said she would put it on the manager's desk. I watched her walk it up to the desk, wished us a good evening. Again, was very pleasant. Monday I did not receive a call. Tuesday I did not receive a call. Wednesday I called the store and spoke to someone on the phone who said they were a supervisor and that the manager was busy and would call me back. Two more days go by with no phone call to either myself nor my wife. I was in the area on that following Saturday and decided I would stop by to see what was going on, trying to give the management the benefit of the doubt. The store was busy that day due to some sale or event they were having. I asked a cashier if the manager was there and she pointed outside to the table set up on the lot. I saw a table set up with food and I saw two very young women laughing and chasing each other around like high school kids. I assumed that the cashier must have been pointing elsewhere so I thought I would ask the girls where the manager was. To my surprise, both of them are the managers. I asked if anyone had tried to call me about the feed I wanted to order. One of them was pulled away to handle something, and the other was taking over the draining task of giving me the time of day. I was still behaving myself and being considerate. I was not letting on that I had been ignored for over a week. All I wanted to know was if it were possible to order a product they do not stock. That was all I wanted to know in the first place. The woman said she was the assistant manager and spoke to me in a condescending rude tone about how I needed to understand I was not the priority, there are other customers, and if I would be patient she promised that the manager would give me a call. She turned her back from me and began talking to another young girl and laughing about something on the other one's phone. I stood there until she turned back around and told her I had waited over a week for a phone call to just let me know if it were possible. She rolled her eyes, "yes sir, I realize that, I will let you know, and I will make sure the manager gives you a call." I had already made a decision that even if the feed could be purchased there, I was not going to give that store one single dollar. I went back inside the store and saw the cashier that helped us the original night we inquired about the feed. She had a long line of customers and was also helping the cashier next to her while packaging up something for an elderly woman at the brownie counter. She had the awareness to see me and smiled asked how I was, and if I was going to be able to get our horse feed order. She was clearly busy but took the time to acknowledge me and remembered why I had come to the store over a week prior. I told her that I had never received a call back, and she began apologizing and saying she promised she had left the note for the manager. I think she may have thought I was going to bite her head off, but I told her I knew it was not her fault .I explained my frustration with the way management behaved ten minutes prior. She listened and then offered a suggestion, asking if I was in need of that particular feed soon. She gave me the number to another feed store a little farther away and she told me that a lot of horse owners get their feed there, maybe they would specialize in horse products more than Fix and Feed. She was right. The feed store she told me about had my feed in stock. They do not list their product vendors online which is why my wife and I did know about it. I do not like driving to that store but I am willing to make the drive just so I do not have another conversation with the management at the Quinlan Fix and Feed. Since then, many of our clients have complained about the management of that location and shared similar stories with my wife. I have never been disrespected in such a way, especially when I was trying to give them regular business, possibly buying a pallet of specialized horse feed at full price monthly. The Quinlan store employees are professional, considerate, and seemed to care. The management should take some notes. I also asked for the owner to call me, left an email on the store website, and have received no communication.

I needed a new resistor for my blower motor. They didn't have it in stock, but they ordered it and…read morehad it in a few hours! Excellent service!

I went into the Greenville, TX O'Reilly Store on Sunday, Nov. 16, 2020 around 6:45PM. Store closes…read moreat 8:00PM. There were 3 customers in the store and 2 employees. One of the employees (a white haired gentleman late 50's/early 60's using cash register closest to the front door) walked from the back toward the counter and asked if I needed help. I said yes, I needed to have a code read on my car, as the check engine light had come on earlier in the day. He paused a minute and told me they were short handed. Silence. I asked if that meant it couldn't be done?? He said he would have to catch up first so it might be a bit. SERIOUSLY?? He could of said it would be 5, 10, 15 mins or sure, let me check out this couple first. I would of walked around and bought stuff! (which btw I bought a $189.00 battery the last time I was there) Sunday night, 3 whole people in the store and that is your attitude? WOW. Walked out... no one noticed or cared. Got into my car and drove down the street to AUTO ZONE. That place had at least 10 customers inside...and still I was greeted and helped. Your customer service really SUCKED. O'Reilly's. I am sorry you would rather be home than dealing with non-revenue-producing-code-readings. Part of exceptional customer service is doing your job....short handed or not.

Dead battery on Xmas day, they opened the next day, I got there at opening. 3 great guys helped me!…read moreTested and replaced battery in my Jeep in 30 minutes! Highly recommend them for service and customer satisfaction!

Just what we needed and a lot of information that was given, quick service to our watches no hassle…read moreand super reliable service.

Disappointing Experience with Poor Service…read more In August 2024, I brought my iPad in for a battery replacement. Unfortunately, the new battery failed to perform as expected, depleting within an hour. I contacted the company in December and returned to them in January--well within the warranty period. At that time, Juan assured me the issue was resolved and advised that if the problem recurred, I should bring the device back. Regrettably, the iPad continued to behave as if it still had its original battery, draining quickly even with notifications turned off and no apps running. When I called today to inform Juan of my decision to return the device, he refused to take responsibility for the defective battery and declined to honor the warranty. Instead, he insisted that I pay for another battery replacement. Given that this is the second time I have received a defective battery, I find it unacceptable that the company expects me to pay again for a product they provided despite knowing it was faulty. I am extremely disappointed with their service and cannot, in good conscience, recommend their business. If it were possible, I would rate this experience a -10.

Color me impressed. Drove down here to get the battery replaced on my Mazda key fob and the guy…read moreasked if I had ever had it replaced before. I said yes, but years ago and not at this location. He said, "I'll be able to tell" and came out 2 minutes later with a new battery in my fob and a "have a great afternoon!" Buy the warranty. It truly is a lifetime warranty!

These locations keep closing and I'm down to this one for my lifetime key fob battery replacement…read more As they've closed I've gone to the next,then the next until I'm down to this one. I had a few problems at the others but,this location provided no hassle service with a smile replacing both my fob batteries under the previously purchased Lifetime replacement agreement. Go!

These guys know everything there is to know about Batteries! They also do key fob and phone repair…read morerepairs.

These people are fantastic. It is easy to say good things when a company does everything you need…read moreand you pay for it and go home. This group told me when I brought my phone in for another batter after a year that they would put one in, but that it would not help. Technology was exceeding the ability for my older iPhone processor and battery to keep up and what I really needed to do was upgrade my phone. They could have just stuck another battery in it and sent me on my way. Their integrity on this issue supports my reasons for going there for the years we have moved to the Denton Area. Honest people!!!!!!

Went in for a cell phone battery replacement. Told me they have to order the iPhone battery. 1-2…read moreweeks. Went to Apple Store in 5th Ave mall and had it replaced in an hour. Can't sell what you don't stock.

Did a good job on my IPhone battery replacement and helped me get some different battery also…read more Employee was very good and helpful.

I had them replace a battery in my phone. I have never set a passcode on my phone. But when I…read morepicked my phone up and got it home, I could not get into my phone. Someone their, their Tech had set a pass coded on my phone. They would not take responsibility. Don't trust these people, I never will again.

This place ROCKS on customer service. I went into Auto Zone in Greenville, TX on Sunday, Nov. 16,…read more2020 around 7:00PM after being ignored by their Irish "competitor" down the street. I needed to have a code reading off of a check engine light. This place was busy...but still the employee greeted me and asked if he could help. Printed out the report for me and I was on my way. Great job to this store and their friendly, helpful customer service! I will be back!!

While traveling, my headlamp went out and the socket was broken. Driving a foreign car, when I…read morecalled numerous places along the road, they weren't very helpful or optimistic about being able to fix the problem. When I called this location, I was so thankful to speak to someone who wanted to help! He said to come by and he would check to make sure I was looking for the right part and if he could fix it, he sure would. When I got there, he did exactly that! So thankful for his positive and helpful attitude!