I recently had the pleasure of meeting Ms. Goode. While her demeanor was a bit reserved, she was…read moreextremely knowledgeable and addressed all of my questions with expertise. I left with exactly the information I needed--thank you, Ms. Goode! The agency I was collaborating with was impressed that I was able to obtain information dating back over 50 years for my client. This valuable resource will now help her access the mental health services she needs. Ms. Golden, your dedication to the community makes your leadership truly(Golden ) invaluable to the Richmond Social Security office! Mrs. Fox

It was not good. This one girl was yelling at me and then my brother kept playing in the car and…read morebeing loud

What a hole. Waiting at DMV is paradise compared to this…read more The process is insane. You go get in line. you get to the front, one hour later, to explain what you need and get a form to fill out. After you step aside and fill it out.... you get back in the same line. And you wait another hour to get a number. Then you wait for a window to call you. When I was there, 2 of the 6 windows were manned. It took an insane amount of time to get a copy of my marriage license. The irony is, I needed the marriage license so my wife could go to DMV to go through purgatory to get a REAL ID. There has got to be an easier way.

I applied for my grandson's birth certificate over 2 months ago. I applied, filled out the whole…read moreapplication, provided my ID and paid the $12 fee. It's been over 2 months, I still don't have his Birth certificate or a refund. I've called a gazillion times to no avail.

Only had to circle the block once to find a parking space at City Hall. As I was about to pay for…read morethe parking meter a lady that was leaving offered me hers bc she didn't need it. At Richmond HR. The receptionist and HR Coordinator were very professional. I usually dread going downtown especially to City Hall bc of the parking, but this day was a good day.

This is what a lawless city looks like. If your a civil person stay your butt outside this city the…read morecops attitude is if you didn't die it's not a problem. People do whatever they want and you have no recourse. If you don't want to fight multiple people at a time don't bring yourself to this city. Also everything smells like septic. If your a tourist you will be a victim

Best programs for first time homebuyers! Grants for closing cost and down payment assistance!read more

Website is not user friendly. There was an app then they got rid of it, communication skills…read morelacking throughout the department. first time homebuyer here DO NOT USE THEM. I highly recommend anyone else.

I've been to JM twice this month for jury duty, and the process is smooth if you follow…read moreinstructions. They have coffee for you in the morning, and will provide lunch if you have to stay and actually serve. The judge was professional and efficient. What's bothersome is that one of the courtrooms smells like pee. And I don't mean a faint whiff, but a full blown pee smell. When I came back to serve and had to go to a different courtroom, I smelled it again. So it appears it's the entire third floor.

This establishment sucks. Especially the people who run it. From hearing how they treat their…read moreemployees and word of mouth on all the employees quitting and walking out during Covid, some being there for over 20yrs. It's ran like a dictatorship where the employees have no voice and grievances fall on deaf ears. Far as I know it's only one person in charge and that's the clerk of court where she's the judge jury and executioner but one person shouldn't have all that power? But what If you have a problem or want to speak up? The work place should have safe places for workers to express their concerns and an hierarchy. It shouldn't be where the clerk of the court is the end all, be all!

Called to end service at an apartment and a home and start service at a new rental June 2024 and…read morethey only transferred service and never stopped apartment or home. Few months after initial call I called and again requested end service at apartment and home, and they ended service at home but I later found out not at the apartment. After my call in June 2024, I start to get two emails each month: one stating it was a new bill for the apartment and that the amount due is "0.00", the other saying the recurring payment is "Aborted" and "has been stopped" for the apartment account. In April 2025 I changed the automatic payment for my bill (for the new rental) and then realized that they were still billing me for the apartment I hadn't lived in for 9 months because I was now getting automated withdrawals from two checking accounts. I called City of Richmond and they said they had no record of me asking at my last two calls (which were documented) that I needed to cancel service at the apartment (which was one of main reasons I called them twice before). City of Richmond further ignored the fact that I've been getting monthly emails from them since July 2024 about the apartment account stating that 0.00 was being billed and that my auto payment was being aborted. They told me they would not reimburse me anything (blaming me for not canceling service even though called them twice to do so) and said to ask the apartment complex to see if they will cover the inappropriate billing statements since my lease ended (August 2024). This is an absurd request since this was City of Richmond's issue all along and an apartment company is not going to pay me for the erroneously charged utility bills. If you look at all the reviews posted it is clear I'm not along in being screwed by City of Richmond Utilities. Sucks there is nowhere to go for help and no other utility company to choose from. Probably why they are so bad as there is nothing the average consumer can do to challenge their horrible customer service.

You can say I happen to be the luckiest, I was. I had a long line of issues with my account and a…read morelot of confusion between the previous resident, the owner and the current. Ms. Alexis was able to resolve all of the issues and make my day. She was amazingly patient, understood all issues, and fixed them all in one call. It did not take too long to reach her, under a minute. Thank you very much, Ms. Alexis. You are the best. Have a blessed day.

We attended a Candlelight Concert featuring a quartet of strings performing Vivaldi's "The Four…read moreSeasons" at Bolling Haxall House in Richmond. This beautiful concert was just over one hour long, and it was a real treat! The foyer and concert hall were lit with about 2,000 candles. The sound was crisp and clear. Tickets are sold by section, with Section A being the closest rows to the stage. We lucked out with front row seats. While they performed classical music tonight, we learned they also perform renditions of music by contemporary artists as well. We highly recommend!

I enjoyed attending a candlelight concert at The Bolling Haxwell House. It was great!!! Parking…read morehowever is VERY VERY difficult to find! The venue has a very small parking lot that's nowhere near big enough to accomodate guests. The venue is beautiful, however and very well kept.

This building is breathtaking, outside as well as inside! While in Richmond, I couldn't miss the…read moreopportunity to visit. The architecture is so ornate and gives you the feeling of stepping back in time. Unfortunately, I didn't see anything on site to learn about the building's history, and you are limited to only the first floor. However, it's worth the visit just to take in the beauty and detail of this space.

Old City Hall in Richmond is a stunning architectural gem. The intricate Gothic design and towering…read morearches are truly breathtaking!

Long wait times during processing. One person ahead of me and it still took over 2 hours…read more Minimally staffed facility, that moves at a snail's pace. Absolutely ridiculous!

If you feel like going out of town to get your civil disobedience on, I strongly recommend going…read moreelsewhere. The transportation service provided was most disagreeable. The chauffeur was condescending and the ride intolerably bumpy and without air conditioning. It was considerate of them to rinse the mace from my eyes (though I fail to understand why I was hosed at all), however my clothes were soaked and the effects lingered. Upon arrival, I was seated in a waiting area for eight hours (a bus. It was a bus). We are in the middle of a pandemic, yet people were packed one per foot. After being given a misdemeanor charge (for being out past my bed time) I was shown to a second waiting area, where ambience was provided in the form of the ever objective Fox News. The commemorative photo they took was unflattering and lacked a sense of composition-this guy was no Saul Leiter. After a few more hours of waiting (and waiting, and waiting-the predominate theme of my visit, as I am sure you have discerned, was waiting. It was worse than being at Disney Land in mid July without a fast pass), I was shown to a cell. The decoration was wanting, and while I appreciate their use of a local artist, the mural on my cell's wall was nonetheless amateurish. Still, it did succeed in making me long to be literally anywhere else. The food (which I had waited fourteen hours for) was a single piece of mystery lunch meat on plain white bread and a days old apple. The only water provided was what came out of the sink and had to be shared with my cellmates. My compliments to the chef. Having at last been served, I was unceremoniously shown the door. Seriously, get arrested elsewhere. This place was a joke.