We cannot thank Baucom Life Celebration enough for their kindness during the loss of our son/brother. From our first meeting, Mr Baucom was incredibly patient, caring, and professional. They handled everything with such grace, allowing our family to focus on grieving rather than stress. The facility was beautiful and well-maintained. Walking into the facility, the beautiful scent gave you a sense of calm. I can also say, whoever handled the dressing as prepping of our loved one, did an outstanding job. I highly recommend their services." read more

Baucom's Life Celebration & Cremation Services - The viewing - Funeral Services & Cemeteries Near Me - St. Louis, Missouri

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My mother's memorial on March 20, 2026 was completely destroyed all because of the overzealous, rude, and wildly incompetent security guard who treated my family and guests like they were gangsters! The security guard groped my Elder family members, spoke to people in a condescending way, and rambled through women's purses as if they had weapons of mass destruction! I brought the vile behavior of the guard to the attention of the owner, Mr. Kelvin Baucom, the day before the memorial because I went there to pick up my mother's remains and urn. He told me the guard's reckless behavior was a "training issue." Mind you, she was rude with me, just one person. That is relevant because the next day, the day of the memorial, the SAME guard who groped me was there and for my mother's memoriial. In other words, if she was horrible with me, one person, the previous day, WHY in the world would Mr. Baucom allow her to work during my mother's memorial with a large group of people? I asked him this, and, I swear to you, he said, "That's a good question." Really? How about giving me a good answer? He didn't! I went to visit Mr. Baucom two times this week. The first was to ask if he had done two things that I recommended so patrons in the future would not be humiliated. One recommendation was a metal detector and the second was that he terminate the rude guard. He was happy to attempt to appease me by showing me he purchased a handheld metal detector, but when I asked if he terminated the guard - mind you, a SLEW of people wrote reviews on Google saying the same thing - he brushed me off and said, "It's an internal issue that we dealt with." He refused to tell me if the guard was trained, corrected, or even if he had a conversation with her. I mentioned to him SEVERAL times that my family just wanted him to assure us that he would use another guard. So, I made it VERY clear that termination was certainly acceptable AND warranted, at the very least, just use another guard since he contracts with a security firm. It is very important to add that Mr. Baucom ASKED me to give him recommendations! Why ask for my family's recommendation when you apparently had no intention of responding to our most significant recommendation? Mr. Baucom EASILY could have made that happen, so it was NOT a financial issue because the security firm simply would send someone else in the future. I don't know why Mr. Baucom is protecting someone who is having a negative impact on his financial bottom line. Whatever the reason, my family and I never received ANY semblance of compassion and empathy for how we felt about the guard's behavior. To blow us off with an "It's an internal issue" was and is hurtful, insulting, and, of course, a horrific business practice. Remember, Mr. Baucom, people have choices and you are not the only funeral home in St. Louis. You must do better with your customers and show SOME level of compassion because if it were not for your customers, you would not be in business. So, since he refused to offer a modicum of ANY empathy, I decided to draw some signs and protest outside the building just down the street. And guess what he did?! Even though I was in a public space at the corner of St. Cyr and Lewis & Clark, Mr. Baucom called the police on me! Read that again! I was PEACEFULLY protesting and NOT on his property but he called the police on me. Fortunately, Jennings Police officers did not do anything to stop me and reminded me I was within the rule of law. So, yesterday, when I asked Mr. Baucom why he called the police on me, he feebly played coy and NEVER took responsibility, only saying "Someone may have called" and after I pressed him on it, he said he did it because I threatened him! I sat there with a straight face and lied about that. Even more clueless, after a barrage of gaffes, he had the unmitigated gall to ask me if I would remove my review from Google and write a favorable review because, in his words, "Your review is making us look bad" to which I responded, "Sir, I am not doing anything to make your business look bad. You and your security guard have done that, NOT me!" The moral of the story is, AVOID this establishment if you TRULY care about having your loved ones funeral done by a respectful staff. Mr. Baucom should be embarrassed for NEVER taking responsibility for lying about me being a threat. It is very obvious his business practices are, at best, questionable. The facilities there are very nice, clean, etc., but Mr. Baucom and the security guard? HORRIBLE! I stand by EVERY word I have typed! Regretful that I ever walked into Baucom's, Dr. Becton read more

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I am sharing my experience after attending a memorial service here in March 2026. The funeral was for an elderly person, and the mourners in attendance were reserved, considerate, and respectful, which made the treatment we received feel completely unwarranted. I arrived when the guard was in the restroom, so I was not subjected to a search, but I witnessed that the search itself was forceful and aggressive. The way staff treated people as they were exiting was disappointing. Recent incidents in the area seemed to be used as a justification for what came across as rudeness. I understand the need for extreme caution, but basic customer service should still be a priority. A funeral home should be able to exercise discernment based on the circumstances, such as the nature of the loss, the age of the individual, and the family they are actively working with. Instead, the focus seemed to be on moving people through as quickly as possible, with little consideration for elderly or disabled attendees, or even for those who simply needed a moment to use the restroom. People were rushed off the parking lot without being given any room to receive direction on what was next. There should be a designated area where guests can gather briefly after services, especially for those who traveled from out of town and need a moment to figure out where to go. The way everyone was rushed out felt disrespectful and dismissive. read more

Service requested was the worst thing that I have ever experienced. They had this so called pastor to officiate my loved ones service and he said my mother's name wrong. These are what the calls not real black people. This is also what happens when you allow so called black people a chance to have something in life. They are not professional and I wouldn't trust my dog or cat with their arrangements. I've been around a long time and I've been to a lot of funeral's and they are the worst in Missouri. I beg people not to use their service and don't believe anything they say. They never mentioned the family by name or otherwise and they had the nerve to try to strong hand people during the grieving process. What type of people are these and who or what allowed them to have a business. They delivered my mothers body and just sat it on the concrete and throw some sticks on top. No respect! I suppose if we had been white we would have received much better service. To the one who planned this just remember you have to go as well and using these people will be right up your alley for entrusting my mother to this travesty of a so called funeral home. I don't know what she paid but the value was too much if she paid 2 bits. read more

I would like to thank Baucom's Life Celebration & Cremation Services for a job well done during my father's, Donell R. Whitfield, Sr, homegoing services. Everything was conducted meticulously and professionally throughout the entire process. I highly recommend Baucom for your families' needs. Their quality of service is exceptional. read more

Baucom's Life Celebration Center rendered exceptional service for the family of Captain Donell Whitfield. Mr. Baucom's elevated standards were reflected in every aspect of the process. Baucom's staff ensured a seamless, high quality experience from start to finish. As is visible online, their facility is beautiful. Mr. Baucom and his staff were easy to work with; they simplified both the consultation and paperwork processing. Baucom's was detail-oriented in the facilitation of the viewing, funeral service, and Jefferson Barracks burial, and executed flawlessly. The body was tastefully and well-preserved. Some viewers noted that [Capt. Whitfield] didn't even look as if he'd been ill. Also, staff took extra care in handling the floral arrangements. Overall, Baucom's provided the Whitfields meticulous and outstanding service. The Whitfield Family greatly appreciates every effort extended by Baucom's Life Celebration Center team and highly recommends Baucom's services. read more

If there were more than 5 stars I would give it to this business. The care of our loved one and the professionalism that was shown from start to finish by Cynthia, Eric and the entire Baucom Team was unparalleled. I highly recommend Baucoms' Life Celebration Center when the need arises read more

I would like to thank the entire staff at Baucom during the passing of my father Lee "Cap "Perryman. They made me feel very comfortable and assured me that he would be taken care of. Ms.Shyrlene you are a Gem in disguise. I can't tell you how much I was so greatly appreciative of your services. You held me together when I felt like I was falling apart.. Thank you..Eric you were the most professional and caring individual I've met. I want to also extend a Thank you to Gerald Thomas. Thank you for sharing Baucom with us. Our family appreciated everything that was offered to us in our time of need. Gail Wheeler and Dorothy Perryman read more

I Highly recommend Baucom's Life Celebration Center! Give them a call for excellent customer service!

I rarely give bad reviews but why go into THIS business if you are not compassionate!! My family utilized this facility and in between getting conflicting information depending on who answered the phone or the owner being extremely rude the day of the funeral has left us feeling worse than we already did. It doesn't take much to be kind and show compassion ... read more

This facility and staff provide excellence the minute you walk through the front door. My family was pampered and cared for as if we where family. They exceeded my expectations. For home going celebrating I highly recommend this facility. Great and precious experience. read more

Words will never be able to express the experience my family and I had with Baucom's. They were phenomenal and exemplified the highest standard of professionalism I have ever seen. The compassion of the staff is beyond customer service, I felt as if I was among family. The wisdom, knowledge and hands on approach from Mr. Baucom and his staff was greatly appreciated. If I could give him a million stars it still would not define the greatness that I experienced in a time of sorrow with this company. read more

This was the worst funeral home I've ever been to. By far the most unwelcoming place I've ever seen. They wouldn't even let family stand and talk to each other during the visitation. We were told we had to sit down in the chairs in front of the body or go out side (in December!). They had the lobby completely closed off. They didn't even have rest rooms available. And instead of putting family pictures and memories on both projectors, they used one projector to display their covid policy, even during the service as the pasture spoke. The owner was also distasteful enough to give everyone a speech about covid before he would let the pasture speak. Then to top it off, the procession escorts left a bunch of people in the parking lot to get stuck by oncoming traffic and at several traffic lights while never allowing them catch up to the procession. I think 3 or 4 cars got lost and never made it. Pick a different place. Your loved ones deserve better than this! read more