A lot of the machines are out of order. The dryers take FOREVER to dry as the machines are never…read morehot. The place needs a major renovation. I've literally had to put more money into the dryers. Been here for a little more than 3 hours just waiting for my clothes to dry. It's honestly pathetic.

I technically give this place zero stars first off this is my second or third time back in here and…read morelet me just say 99% of the washers are out of service. The floors are disgusting. There is homeless people sleeping inside the laundromat. The bathrooms are oh my god just so disgusting there is no heat at all in this facility and the whole time I'm here people has done nothing but complain The owner has a sign please call Anthony KAHL at 847-305-9278. Give him a chance to fix any issues before we go on social media and if I don't fix your issues then feel free to post. I do believe I gave this place a rating a year ago same shit different year Anthony seriously you need to sell this business to somebody that's going to take care of it. Beautiful property but slumowner Anthony ur a pc of a shit owner!!!

Service is always amazing here! I go to get alterations done all the time. The lady at the front is…read morealways so nice and welcoming which is always a plus.

Great service, fast turn around time, price is right. I usually take my work shirts in. I have…read moregotten a few pants shortened.they look great.

First off. Is my first visit to this location. Not impressed! The SMELL is awful. I only stayed to…read moredo my laundry because I did not have time to drive around @5 o'clock in the morning looking for another place. The SMELL smells like when you leave a load of laundry that finishes without it drying & you go to get it out of the washer. Maybe the smell is coming from the Mop Bucket around the corner in the back. Or maybe there is a leak somewhere ? The television had no remote, no music in there. The whole time I was in there I heard rattling rooftop. Sounded like the roof was going to rip right off. Also 2 different Spanish men entered the back entrance of the building. Not together, separately about 5 mins apart. They looked seedy to me. They said nothing to me. Didn't seem to have any purpose there. Both of them went to the area around the corner in the back of the Laundramat near the Mop/Bucket. Maybe is was a Drug Drop??? I noticed "after" they entered the back building entrance the door would not stay closed. Kept swinging open. I certainly will never return to this location. Not much parking at all, It smells discusting & I did not feel safe there. Besides that the way the Laundramat is set up inside lacks convenience!

Clean and the machines get repaired quickly if there is an issue…read more Shoutout to the staff that are on top of cleaning!

Dropped off an item, was given one price from the lady at the counter and when I picked the item…read moreup, the price was doubled. The lady at the counter that gave me the price , said the boss wrote it. This is not good business. Never apologize at all. I will be taking my business elsewhere.

I came here for last minute alteration on a bridesmaids dress. The dress came out perfectly and the…read moreservice was amazing. I don't typically do dry cleaning or need alterations but if I did this is where I'd come back to!

Very poor customer service . Very unprofessional. I am extremely distraught with the owners of this…read morebusiness. I had just purchased a dress , NEVER worn to be steamed and pressed. Not even three hours go by that my dress has been dropped off, I receive a phone call from the business owners husband who asks if I was aware of black spots on my dress . To my surprise I answer no .... this dress is new and I have never worn it other than trying it on so I would have notice these "black spots " . He told me to come back and to look at at the spots before they start steaming it . So as he asked I went back to the cleaners. Once I got back to the cleaners the wife and business owner greeted me as she was the only person I physically saw today when dropping the dress off and coming back . She shows me the dress with not only one or two black spots , but multiple black spots on the front , back and side of the dress. At this point, it is obvious that the dress has been steamed . I asked her why she steamed it if there were spots on the dress , as I was asked to look at these spots prior to her starting to steam it. I asked to talk to her husband who at the time was not there to confirm what he had said. At this point I was extremely frustrated because I just purchased this dress and I only wanted it steamed and pressed . The wife and business owner told me that the dress came in damaged and that she was not at fault for the markings. She had seen the markings when she was steaming it . I explained to her that it was impossible that the dress was damaged prior to dropping it off, because it has never been worn. I would have asked for them to dry clean it if that was the case. I asked for her to pay for the dress because why should I leave this place of business with a damaged dress I had just purchased . She refused and said they've never had a problem before with being in business for 20 years. Eventually her husband came and he too denied their business was at fault for my damaged dress. To top this off the owner called the police on me. I understand things happen and people make mistakes, but to tell me my dress was already damaged prior to them steaming it and calling the police was uncalled for. I even have the ticket that shows no proof of them looking at it before when dropping it off saying it could have been damaged prior to arriving at this business .

I have been coming here for more than 15 years. Service is always punctual and consistent. The…read moreowners are friendly and easy to communicate with. I highly recommend Nerge Cleaners.

The tailoring services at Ace Cleaners are exceptional and reasonably priced. They were able to…read moresalvage a bridesmaid dress that had basically been destroyed by a David's Bridal tailor and it only cost me $20. I have used them several times to get work skirts fitted and am always satisfied with the result. I don't even live in Elk Grove but make the drive to Ace because the quality is worth the extra time.

I never had a problem working with Ace Cleaners (Elk Grove Village). My cloths are always neatly…read moredone and on time. Rates are pretty reasonable and their express service helps a lot when i need my cloths done next day as I am always traveling and don't get time to drop and collect in a same week, I highly recommend them.

Did a great job hemming my suit pants and sleeves. Was ready when promised and a fair price.read more

I have never been to this facility before but decided to try them out. Had a vest and 2 pants to be…read moresewed and dry cleaned. But paid $28, and pants came undone and vest still had areas that needed to be sewed again. In short never bringing items back there, waisted too much time and money for the work done. So disappointed.