I would like to provide feedback on my recent experience.
I awarded 5 stars for taking on a difficult task and successfully completing it. However, I deducted points for the following reasons:
- **-1 star** for not recommending necessary replacements for the lines connected to the heater core.
- **-1 star** for leaving the e-brake cable excessively loose, causing the brake light to activate whenever I go over a bump due to the play in the brake.
- **-1 star** for a lack of communication when I followed up about my car overheating. The individual committed to a specific time but did not show up or inform me about the delay.
- **-1 star** for not addressing the ongoing overheating issue as promised. Although he indicated he would return on a designated day, he failed to show without any communication. Instead of informing me of his inability to resolve the issue or suggesting another mechanic, he blocked my number. When I attempted to call from a different number, he immediately hung up and blocked that number as well.
Overall, these communication and service issues significantly impacted my experience. read more