I love how efficient things work. It was very easy to schedule my appointment, and my visit with…read moreDr. Hector Montoya was very good...he is direct and clear, but also adds a very nice human touch to the interaction, making sure I have all my questions answered, providing his clinical, but also personal advice, and giving me clear post exam instructions.

Occasionally, I'll go to this Kaiser Permanente for certain appointments, such as flu shots, COVID…read moreshots, eye appointments, travel vaccinations for exotic destinations, or even to pick up medications. This location has several buildings, so be sure to double-check your email reminder to know which one you should be going to. Luckily, all the buildings are one story, and they have a giant outdoor free parking lot, making parking easy. One downside is that the pharmacy wait can sometimes be a nightmare, so when possible, I opt for mail delivery instead. Overall, I've had mostly positive experiences here, and it's a convenient location for specific medical needs.

My daughter had surgery, and her on-call doctor specifically told us to go to the ER because she…read moremight have a blood clot. As a mother, I was already scared and worried about my daughter. I want to acknowledge the people who were wonderful: the intake nurse was kind, Kimberly was absolutely amazing, and the security officer was very helpful and compassionate. Unfortunately, one nurse, Megan, completely changed the experience. Megan was passing by and told me I had to wait in the waiting area. I understand that there are policies, but there is a right way and a wrong way to communicate with people. A simple explanation and a little empathy would have gone a long way. I waited 3 hours in the waiting room. My daughter was in pain, on crutches, and crying. She asked to go to the bathroom and couldn't even open the door. Megan, why didn't you help her? Isn't that exactly the kind of basic assistance and compassion a patient should be able to expect from a nurse? My daughter was vulnerable, hurting, and scared. It is absolutely not okay to treat a patient in that condition like she's an inconvenience. Then I had to take an Uber to the hotel to get her medication and come back. I asked security if I could give the medication to her. Megan came outside, asked what medication she was taking, and then said, "I'll order them." Seriously? If you had simply listened to me and explained that from the beginning, I could have avoided making an unnecessary trip back and forth. I also went to the front desk because I wanted to file a complaint and was told they didn't have a phone number for me to call to make a complaint. That is unbelievable. And then Megan told my daughter that her mom could come inside but couldn't be mean to the staff. Megan, we didn't come to the ER for you. We came because my daughter needed medical care. Your attitude, lack of empathy, and the way you spoke to us were completely unnecessary. A nurse is supposed to provide care, comfort, support, and advocacy for patients when they are at their most vulnerable. Unfortunately, Megan was not that at all. My daughter was there because she needed help annot attitude or judgment. Shame on you, Megan. Thankfully, Kimberly showed us what compassionate nursing actually looks like. She listened to my daughter, helped her, and made her feel heard and seen as a patient. I will always appreciate her for that. This isn't about expecting special treatment or asking staff to break rules. It's about basic human decency, empathy, and patient care. You can enforce policies and still be kind. You can set boundaries without making patients or their families feel like a nuisance. My daughter came to the ER because she needed help. She deserved better.

I just want to give a huge thank you to all the staff at John Muir Health. From Registration up…read moreuntil discharge, everyone has been so kind, friendly, and caring. Priscilla in PreOp was amazing. She has such a warm personality and made me feel very comfortable. The surgical team was great as well, very friendly. Although the interaction was short due to me being knocked out within a few minutes from the anesthesia. Kristine in the 5W Post-Surgical Unit has also been great. She's been so kind and attentive, and I appreciate her. The entire Post-Surgical Unit was great and worked as a team. Overall, I've had such a great experience at John Muir Health. I wanted to give everyone a well-deserved shout-out. Thank you for taking such good care of me!

This is a review of just building #4, Shasta building - because it's just for eye clinic (optometry…read moreand ophthalmology. I had an eye exam and it's pretty quick. Love the quick service with the doctor and all the glasses options at the optical center! Plenty of parking, but I wouldn't park closer to the building because there is a lot of pedestrian traffic walking to other buildings on the lot. Perfect for accessories - illl come back for more

My primary care physician is at BASS, they are well informed and always make great recommendations…read morebased on my health history and the whole staff is friendly and great to work with.

My orthopedic surgeon uses this medical group for billing, and they leave much to be desired…read more Today, I received a phone call just to remind me that they sent me a bill. Not that it was overdue, but just to tell me that I had a balance. They first left a voicemail asking me to call them back. Of course, I thought it was something important but it was not just a waste of time. What a colossal waste of time.

I go to the IVX Center in Walnut Creek every 8wks for my Fasenra injection. Staff is great and do…read moreare the snacks!

This office did not verify whether labs were in-network for my insurance, and the office manager is…read moreextremely difficult to reach and does not return calls reliably. I went in for a sinus infection culture over 6 months ago, and the sample was sent to an out-of-network lab. This resulted in a large charge that, after speaking with my insurance, I should not have been responsible for. The situation escalated to the point where the lab sent the bill to collections. Because of this experience, I would not return to this provider. Patients have to be able to trust that office staff are knowledgeable about insurance networks and that they will communicate clearly if issues arise. That did not happen here. Overall, this was an unfortunate experience, and I was dissatisfied with both the handling of my care and the lack of follow-up.

Dr. Fong and her team are some of the kindest providers I have ever worked with. They listen,…read moreprovide proactive suggestions and clear communication. I feel like I'm in great hands and getting excellent care for my sinus issues with a team that truly cares about me!

I'm grateful Passport Health exists and that we were able to get typhoid vaccines for our family…read morebefore an upcoming international trip. The staff member we worked with was friendly, but didn't seem all that used to dealing with a nervous 4-year-old. Unfortunately, the experience was quite frustrating because of unexpected consultation charges and a long discussion we didn't ask for. Before the visit, I had already researched the typhoid vaccine and travel health considerations for where we're going. I expected a quick appointment to get the vaccines and leave. Instead, we sat through a lengthy consultation covering information we didn't need, despite multiple attempts to cut it short and move onto the vaccines. We were later charged $369 in "office visit / consultation" fees for the three of us, which was not clearly explained before the appointment began. The nurse herself was pleasant and well-meaning, but the process felt unnecessarily drawn out and somewhat like a pitch for additional vaccines. If the consultation fee had been clearly disclosed upfront, or if patients could opt out when they already know what they need, this would have been a much better experience. I'm not sure that's possible, but I hope Passport Health takes a look at the number of low-star reviews here and makes some change to how the operate.

Plan your travel vaccines EARLY. So you don't have to use overpriced services from this company…read more Many hundreds of $$ for vaccines plus 130$ fee for office visit. Other than the outrageous price, the nurse was helpful and knowledgeable.

Beware of UCSF Benioff Children's! We went to USCF…read moreChildren's in Shadelands for a minor finger fracture bringing our x-rays with us and a diagnosis from a radiologist.The orthopedic specilalist we saw said he didn't see a fracture but he did a number of xrays just to confirm. No fracture. Shortly after we got a bill for close to $1,000 for the visit. Then MONTHS LATER we got another bill for $867 for the same visit because we were a new patient. We had been to UCSF Benioff with my other child and there wasn't that fee. They were not upfront that there would be a $867 new patient fee when we made the appointment. I have never received a "new patient fee" from any other medical institution in my life. I would highly recommend getting preauthorization before you go to UCSF if possible. OR consider a different facility.

If you ever need to get lab work done for your little one, Connie is the best! My child has gotten…read moreblood work done many times and usually she cries. This time she was so quiet and just sitting there patiently. Connie even sang her favorite baby shark song. If Connie is reading this , you are the best!!!

I Got screwed again. Big big surprise. Once again it was…read moretime for refills on my two blood pressure meds so I don't die. Not narcotics, not anything fun, not anything sellable on the street... just regular-ass blood pressure meds to keep my heart working. I called it in five days in advance of running out. 5 days. When calling it in I was given no push back or any notion that my meds would not be filled. Not a single hint. So after the five days when I'd run out of such meds I went to the pharmacy to pick up my refill. And turns out only one of the refills was sent. They had to give me loaner pills so I don't drop dead. What the hell is even going on with this office? Ever since they became Muir medical group I can't get my medicine refilled ever without some kind of giant hiccup! These aren't narcotics. These are blood pressure pills so I don't croak! This is so insane. The doctors here are very good. I love my doctor! But this office is so screwed up and unorganized, unethical, and doesn't care someone could just die without their meds.... I'm looking for a new dr now after several incidents regarding refilling my blood pressure meds. Enough is enough. Again these doctors rule! But the office has ruined their practice and made it completely terrible. I have family members that go here that have had the same bad experience with trying to get their meds. I have had multiple situations where I need blood pressure meds and they've been so nonchalant and just "they will get refilled when they get refilled" with zero worry about my physical safety. I'm done. Everyone in this office should be examined for termination. This place is a cesspool for garbage and unethical employees. Everything is about dollars and healthcare means nothing at all. If you work here You should all really reflect on the type of person you are and really analyze what you're okay with. Are you okay with a normal guy dying from cardiac arrest over a mistake you made involving med refills? You are all just cool with a dude dying of a heart attack. This office is the worst thing of the worst. I urge you not to go here. Again, the doctors here rule!!!! But the office is run by nimrods.

Alsheimers Disease Treatment at John Muir Medical:…read more I'm in the middle of trying to help my sister with Alsheimers. Disease. My sister's Primary Dr. is at John Muir Medical Center, yet my Sister is stilling being prescribed medication that was in use 10-20 years ago and not even the Recommended dose! If that doesn't work the Dr. said she might try the new medicines available! My sister will only be in the window of treatable help for a limited time... I surely do not understand why my Sister's Dr. hasn't explained to my Sister and her Husband that my sister might respond if she was referred to a more studied and progressive Neurologist while she is still in a treatable stage!?! Sincerely, sister Linda