My experience with Dr. Loos was exceptional. I came to him with one of the worst ear infections…read moreI've ever experienced and was in excruciating pain. From the moment I arrived, he recognized the severity of my condition and provided prompt, compassionate care. Dr. Loos treated me with both expertise and genuine kindness. He thoroughly explained what to expect during the healing process, and although it was hard to believe at the time because of how intense the pain was, everything unfolded exactly as he said it would. Thanks to his treatment plan and the medications he prescribed, I recovered just as he predicted. I'm incredibly grateful for the compassionate care I received. Dr. Loos is knowledgeable, caring, and truly takes the time to educate and reassure his patients. I highly recommend him to anyone in need of an outstanding ENT physician.

I would not recommend this place and will never return…read more I was overcharged for services I did not request or need. I went in specifically because my primary care doctor referred me due to frequent nosebleeds. Instead of focusing on that issue, the doctor moved me from room to room, checked unrelated areas like my ears, and then charged me for those exams without explanation or consent. The entire visit lasted less than 10 minutes, and I left with nothing more than a cream for my nose, which has not worked at all. Somehow, that brief visit resulted in a $630.40 bill, which feels completely unjustified. I called several times to get it adjusted and they just gaveme the run around. I don't understand why unnecessary exams were performed or added to the bill. This experience felt rushed, disorganized, and extremely overpriced. If you're looking for honest care and transparent billing, I strongly suggest going elsewhere.

Excellent Surgeon! My recovery was the easiest and fasted of…read moreanyone I've heard of and I'm 64. I'm two weeks out from the surgery and really looking forward to the positive health impacts this will have. Surgery is still surgery but wasn't miserable and the modern techniques he uses made it as easy as I think a surgery can be. He's a bouncing energetic guy but a great surgeon. Also, his scheduling Admin, Barb is wonderful. Professional, effective but a kind human

I was born with a deviated septum and have always had nose and sinus issues as a result. I was…read morereferred to Dr. Ford by my primary doctor and I'm so glad she did. I went in for a consult which was quick but the most eye opening one that I've had in my life. I've been trying to solve for this issue for many years as an adult and have always felt like I've gotten the run around. Not Dr. Ford. He did a scope and let me know what was wrong and what my options were. I chose surgery. After the consult, I worked with Barb, who was great help in answering my billing questions and just general questions of what the surgery and recovery would be like. She was just a pleasure to work with. On the day of my surgery, Dr. Ford checked in with me before and explained what would happen and answered my questions. The procedure was quick and efficient and everything went great. 6 days after my surgery, I went to his Walnut Creek office and had the stints removed. Again, another quick appointment and he answered all of my remaining recovery questions. I would highly recommend him for any ENT issues and let everyone know how patient and kind he and his office are.

I was possibly in a different situation than others in that I could not get my local Kaiser ENT in…read moreWalnut Creek to book me a second appointment. I had gone back and forth with them for multiple weeks trying to be seen. My primary doctor was out of office so I spent several hours on the phone for almost seven days trying to get a referral to another location. So just being able to call, get a quote, book an appointment at Dr. Wenokur's office, and be seen two days later even if I had to pay out of pocket was amazing. I was prescribed a nasal rinse which immediately relieved symptoms I'd had for months and when I was finally able to see an ENT through Kaiser, they agreed to keep me on it indefinitely. Overall, I had a great experience with Dr. Wenokur and his team.

Charged me over 2x the expected amount by using an incorrect billing code. Saw me for a total of 5…read moreminutes, used a code that's for a 30 minute visit. Moreover, the quality of service provided was extremely poor - the provider who attended to me was rushed & the instructions given to me for the aftercare were inadequate and unclear. I reached out to their team 3x after the visit to rectify the bill, no response whatsoever. Terrible experience, the doctor and his team have absolutely zero skills to run a practice. Do not visit even if this is your last option for survival.

Dr. Murphy is very pleasant. He explains things well and he listened to what I had to say and gave…read moreconsideration to my choices. I was happy with his care. He recommended a biopsy for a thyroid lump and I decided to wait six months and have another scan. If things have changed then I will consider a biopsy. If not, we'll check it again in six months and if it still hasn't changed, we're done. He was OK with this decision.

Might be a perfectly fine doctor; desk staff apparently can't find their ass with both hands. I…read moretried to schedule a self-pay visit, but they say they can't see me because they're out of network for my insurance (yes, I know, hence self-pay), that my device would be thousands of dollars (already have the device, which was, indeed, thousands of dollars), and that they basically refuse to schedule an appointment because they misunderstand how billing works. Zero stars.

MD knew I was also a VA patient, but didn't direct me there. Instead he proceeded to order…read moretests/evaluations that cost me nearly 3K! Thank goodness for the audiologist who noted that he said I was a previous VA patient and directed me to return there, where I got my testing and hearing aids for FREE! Shame on DV ENT for merely looking at RVU's and not what's best for the patient!

I went to see Dr Murphy for second opinion on my throat. I was very dissapointed that I did not get…read moreany treatment at all. I told dr murphy the problem with my throat and the only thing he can do is to refer me to another doctor that specialist in the throat. He told me he cannot diagnose my throat issues. I wish that he should have told me that in the beginning before talking to me so that I don't waste my time. I now have to pay this doctor for consultation for nothing. When I called their office I was told he specialist in the throat, unfortunately is not true. Please avoid this doctor.

This office did not verify whether labs were in-network for my insurance, and the office manager is…read moreextremely difficult to reach and does not return calls reliably. I went in for a sinus infection culture over 6 months ago, and the sample was sent to an out-of-network lab. This resulted in a large charge that, after speaking with my insurance, I should not have been responsible for. The situation escalated to the point where the lab sent the bill to collections. Because of this experience, I would not return to this provider. Patients have to be able to trust that office staff are knowledgeable about insurance networks and that they will communicate clearly if issues arise. That did not happen here. Overall, this was an unfortunate experience, and I was dissatisfied with both the handling of my care and the lack of follow-up.

I struggle with this review because I don't have negative things to say about Dr. Fong herself, or…read moreher staff. All people who treated me were kind and professional. But I am frustrated with two things leading to my poor review. One is the hour+ long wait time I had upon my arrival even though I showed up 10 minutes early as requested, which is frustrating when the only appointment availabilities are during working hours. The second frustration I had was the office's inability to provide me a an estimate for how much the visit would cost, despite having asked several times. I am a fairly basic patient - first time visit with an endoscopy, yet no one could tell me what the before-insurance estimate would be. Even a rough guess. The whole visit was only 20 minutes or so. I came in with a runny nose and they looked up for a total of three minutes to tell me I probably just had allergies. I left, unknowingly, with a $1,124 bill! I understand everyone has different insurance plans. I know my own coverage quite well. If someone had told me the cost pre-insurance, I could have done the math and gladly shopped for cheaper specialists. But to wait an hour just to have someone tell me I basically have allergies and then hand me a $1,100 bill is a great summation of why the healthcare system is broken in America and how specialists take advantage of people just trying to stay healthy. You have been warned: if you make a ton of dough or have a great insurance plan, Dr. Fong could be good for you. But for the rest of working class America who doesn't want to see half their paycheck vanish with a 3-minute endoscopy, keep shopping.

I had surgery at this facility Q1 2026. The facility was secure, midern and clean. The staff took…read moreexcellent care of me pre and post op. Patient interactions were kind and professional, reducing any hint of stress I felt around my procedure.

Great Service & clean facility. Friendly and competent staff. Very efficient and everything went…read moresmoothly.

Great doctor! Always makes time for me! Terrific staff ( Jennifer, Linda & crew)!…read more He's In Pleasant Hill one day a week... That would be Monday.... and off Friday. I have a chronic problem with both of my ears... Excessive wax..., that coat my eardrum. I'm usually in and out, and 15 minutes.

I saw Dr. Ford today because I moved and needed a new ENT physician. He has excellent bedside…read moremanner, and I found him friendly and personable. He took the time to answer my questions and gave me some good suggestions about moving forward.

Dr. Kohn is so efficient and sweet. I totally reccomend her for ENT procedures. She is gentle and…read morehonest. Best ENT Dr. Ever!!!!

Dr Jacobs is the best allergist in the Bay Area, if not California. So experienced and amazingly…read morekind and thoughtful. Such an amazing diagnostician.

Utter medical negligence by this so called team. I was anticipating a change in pharmacy benefits…read moreand a change in medication with the new year. I met with Dr. Jacobs on December 12 to go over the changes so we could get the ball rolling and not have a delay in my immune treatment which I require every 3 weeks to stay healthy due to a serious immune disorder. He assured me that it would be handled well. Then almost month later I call back and find out nothing has been done. The office didn't have a new script from the Dr. The contract worker they had hired to deal with insurance benefits at the office still didn't know I had a new pharmacy benefits provider. She was trying to order the old medication from the old benefits provider. So I spent the next two weeks on the phone for entire days - leaving messages, waiting on hold, coordinating between nursing staff (bc the dr was now on vacation), the independent contractor who didn't understand my insurance change, my pharmacy benefits provider and the pharmacy filing the order. Babysitting grown adults who are getting paid to apparently not do their jobs. The office at first admitted to dropping the ball, then they each slowly started to blame other people in the office and I realized what a toxic dysfunctional mess the whole operation was. Perhaps they once were good - the vast majority of these five star reviews are many years old. Today, I think they can handle routine allergy shots. That's their bread and butter. Anything more is a deep stretch for their abilities. In the end I finally got my medication two weeks late and it would have been even later if I hadn't borrowed a medical pump to use from a complete stranger. This was an incredibly stressful process that would have been avoided if people at this office understood how to do their jobs.