I own a 2013 Dodge Dart Limited that I've owned now for 13 years. I have lended this car to my mom to drive during a hard time. While she took it in to Bay Chrysler Dodge Jeep Ram located at 636 W 15th St Panama City, FL 32401 United States for an oil change, the mechanic performing the maintenance broke the dipstick off in the engine. The advisor Chad (who I've been religiously taking the car to since I've owned it) told her there was nothing they could do about it and sent her off the lot after paying for the oil change. I have faithfully stayed loyal to Dodge with my maintenance since I've owned this vehicle. There are maintenance records from Dodge from California all the way to Florida. I was in the Navy for 8 years as an aviation mechanic and this was my sole vehicle the entire time. THIS IS ABSOLUTELY UNACCEPTABLE AS A MAINTENANCE FACILITY FOR THE MANUFACTURER OF THIS VEHICLE. You will not send my MOTHER of all people on her way with a faulty, half-ass maintenance service. I do this for a living on things that fly in the air! I could not imagine doing a faulty maintenance job and having that product I put out fall out of the sky. This isn't an oopsie situation, this is flat out negligence and immoral as a maintenance team. read more

Kade Wooten sucks!!!!! Did nothing he promised while I bought a $30,000 car, it's now almost 50 days later I still do not have my second key my detail, and just received my formats in the mail today. He has been fired if anyone got a car sold by Kade call the dealership and get them to make it right. read more

They really get the job done the right way the only thing I wish they had a small loner cars for customers it would help when car is down for repairs read more

Quick efficient oil change and tire rotation on a Grand Wagoneer. Courteous staff, well equipped waiting room.

Communication and honesty. Tried to switch price higher after the deal was made. Then left and they called and said they could do it but I would have to drive back. Salesman was nice but obviously his bosses are shady. Also only 2 stars total on yelp for this place. read more

Bought a vehicle for wife for mother's day. They delivered. Delivery drivers left immediately. I drove the vehicle. Heard grinding. Took to my mechanic the very next day. I thought it was something minor like a wheel bearing. I was going to handle it. The carrier bearing in the differential was grinding horribly. I communicated all this with the salesman. Called several times spoke to several managers. They were all going to get back to me. No return calls after I spoke to them several times. Ask him to please return my call that day. Literally they are 4 hours away from me. Mechanic said it was not safe to drive back to Panama city. Took videos of the teardow, take pictures of all the damaged parts, sent them directly to them. I've been very patient. I gave them 2 weeks. They don't even have the decency to call you back. I'd feel better if they just told me to go fly a kite. I wouldn't buy a car from them if they had the last one on earth. If I could rate them a zero I would. Beware all potential customers do not buy a car from these people. Save yourself the trouble. read more

I will never recommend this shop ever ever ever to anyone. I took my Ram Truck there for a recall repair and when I got my truck back there were dents to the rear side panels. I immediately informed them of this and was told that it had to go up the chain of command to be approved for repair. It took me 2 months, multiple unanswered calls before the rudeness service manager told me it had been denied because it couldn't possibly have happened in their shop because someone would have informed him if it did and it may have happened in the parking lot. He also stated that the signed invoice stated they are not responsible for any damages. I gave him my unabridged opinion of him and his company and will never go back to them again. read more

Gave me a fair out the door price over the phone. When I drove there from FWB, they gave me exactly what was quoted over the phone with no haggling. Only complaint was exterior of car was not cleaned to my liking. read more

Went there to buy a truck, the price they quoted me, was $8k more than what was listed on the website. Complete waste of time, find another dealership. They say they have new management but they are still playing the same games. Very egregious folks. read more

jeep owner here. Robert P. in service took care of me and was very knowledgable as always. people usually only leave negative reviews ( ignore the whiners and complainers, they are usually the problem) feel most negative reviews are unfair because they have a very difficult job dealing with crazy customers and mechanical issues. but bay has always done the best they can and do whats right. they fixed what an independent shop could not. this us why using a dealer like Bay is your best bet. they are more expensive but you dont pay once to have it fixed poorly and then pay again to have the dealership do it correctly. Bay did a great job and with a good attitude. i recommend them and i also recommend treating them with grace as they deal with crazy people all day long. treat others as you would like to be treated. They deserve it. read more

I have absolutely have had it with BAY DODGE! I took my Gladiator in yesterday for a warranty issue that should have taken an hour to fix, instead I was there 5 hours. Finally got to leave only to have the issue to return. I had my jeep towed to the dealership last night with the promise it would be first in line this morning. Now it's been 6 hours with no word even after multiple phones calls to staff and management! DO NOT TAKE YOUR VEHICLE TO THEM IF YOU CAN AVOID IT! read more

Wanted to share my latest experience with the Panama city Jeep/Ram service department. Took my one year old jeep in for a oil change, only because it came with the first three, the "Jeep wave program". Got up this morning to find oil on the garage floor. Looked underneath to find the entire left side of the engine covered in oil along with the frame, front axel and blown back to the transfer case. Now I have to clean the mess. Screw Bay Dodge. https://m.facebook.com/story.php?story_fbid=pfbid02BU6coDdC4vm8dueQJ12wCRNZ6oWsFcrWNnt4T4Bbq7a5RDi9pZYEjqNhpWCQqysal&id=100005604690280&mibextid=v7YzmG read more

I drop my car off on Friday morning and left it there all day! Got the car back and the check engine light came back on! Called Melissa our service rep, who told us to bring I back on Monday. I drop the car off at 745 this morning, only to find out the car isn't ready and it going to cost an additional $900 plus...yeah I forgot to tell you we only found out about the additional cost a 3:50 pm this afternoon and the car want be ready until tomorrow! Who are they to leave me and my family without transportation! Someone need to let us know why our rep didn't provide us this information in a timely manner. You've been warned read more

This dealership has an average of 2.5 stars on 25 reviews. They deserve that. I see that most of the negative reviews are based on Service incidents. My review is based on a sales experience. Lady met me in the parking lot. She turned out to epitomize the 80/20 rule. 20% of car salespeople are out there hustling and negotiating and making sales, and this lady will always fall into the 80% who has a sad career. I knew the exact car I wanted; it had to be factory ordered. That entire process of factory ordering a car and coming up with a negotiated price for it was completely foreign to her, not a clue in her head about how to work for a factory ordered car. Asked for 3 times for an out-the-door price. Not a clue what I was talking about. Kept saying she couldn't give me a price because the pricing structure would be different when the car arrived. Well, hell, I know that. That's why at every car dealership on the planet, you negotiate a price, have the Sales Manager agree to it and sign it, and when the car shows up you take that day's incentives whether they help you or hurt you. But you STILL had an initial price agreed on for the sale of a car. Then I said, "OK, let's pretend the car is already sitting out there on the lot, what would the out-the-door price be?" She was clueless. Never once did she say anything like, "hey, let's sit for a few minutes and go through some numbers and see if we can meet somewhere amicable, and get that car ordered for you. She's merely banking on the people these days (2021-chip-shortage-etc) who walk in as uneducated as she is and are willing to pay over MSRP, plus all the silly dealer fees that educated people don't pay. Really sad experience. I wish I had the opportunity to talk to the Sales Manager who certainly would have had much more hustle and much more negotiating skill to get to a fair deal. But alas my visit to this dealership was an exercise in wasted time. read more

Friendly people. Service department was great and easy to work with. Laid back place.

If i could leave a zero star review I would! Terrible communication from staff. The wrong oil was put in the car after an hour of waiting when i was told there was zero wait for the oil change. Without being informed they were trying to rotate the tires when I only requested an oil change. The manager was an excellent excuse maker and everything was my fault. I informed her that her establishment had a 2 star rating for a reason, and she denied that they did. She was right they have a 1.8 star rating which makes more sense! My car was purchased at the dealership and i have had 4 previous visits for oil changes but they keep no previous records of vehicles. Thus resulting in putting the wrong oil in my car. All in all, there was no compensation for my horrible hour and forty five minute visit after informing the manger that i would never return again. read more

Do not go to the "Express" service on Saturday mornings. I was only about the 7th car in line. Arrived early and waited until 20 past 8 (opening time) just to be told that it would be "several hours" wait for an oil change. What??? To make matters worse, I made an appointment online for 08:00 but was told by the service technicians that they don't have appointments on Saturdays, and that the online system was not operational yet (but it let me make an appointment - ?). read more

Twice in three mounts I tried to get service on my 2017 RAM 1500, and both times I got a run around. The first time when I wanted new tires, so I called for an appointment. Great, we started a phone tag to find what tires were needed (I just wanted replacements for the factory tires on since it was new. No luck, and I was left on the phone. I went to SAM's for the tires. Second time, (now) I got a check engine light, with a code for a misfire on cylinder 2. I called for an appointment and again phone tag, but this time I was told I would have to wait till Dec 27. That's in excess of a month. NO WAY! I will never buy a car or have service done here! read more

Went there with a service appointment and was supposed to get a loaner car. Showed up before my appointment time to check in and was informed that I would not be getting a loaner car after the same person Rob told me multiple times over the phone because I had a active warranty that it would be no problem. Then he says I never said that so I guess I'm the liar. I left and filed a complaint with corporate dodge. Guy had a attitude from the start manager was just about worthless as him. I would never trust them with my vehicle. read more

If I could do minus stars I would. I have never seen anything like this and have no idea how or why they would do this. I am a disabled veteran. decorated. my license plate reflects this. I received the worst treatment I can remember besides the va in a long time here. I called before dropping off my 2015 ram 2500. the rearend is clearly leaking and I told them there's a vibration from it. I dropped it off and got a rental for 120$ to get home to Bonifay. Three days later I got a call from chad saying there's nothing wrong with it. Cannot duplicate problem. Remember Theres fluid visually being slung from the pinion seal which is a well known issue that also causes vibration. He said they would road force balance the tires. But my lugnuts are chewed up so Id need to replace them before they could do it at 26$ a piece x8 each wheel. 500$ plus for lugnuts. my lugnuts are pristine. Theres not a scuff on them. he said they got the wheel sensor service to turn off. I go in when I pick it up. The wheel sensor alert was still on. they did absolutely nothing. They didn't charge anything. Basically just wasted a week of my time and blatantly lied. I got pics and sent them of the leakage after I picked it up. These people are either liberals, hate veterans or just a$$holes in general. What's worse is they're lying a$$holes. I will now make it my lifes mission to destroy them. Here's the pics of clearly leaking seal and pristine lugnuts. F you chad and Panama city Dodge you lying pos. This vehicle has a warranty. I seriously have been perplexed about why I can't get my truck fixed. Why they would lie. Why they did nothing. read more

See all

I went in to get my light changed on my Durango and the price was astronomical for the change. The bulb was 150 at auto zone on Tyndall parkway. I did it my self and it only took about 30 minutes. The dealership wanted to charge me over 350 to get it fix. I never had an issue like this when I lived in Texas. The dealership there didn't even charge me for the light just 80 bucks for the labor. Seemed shady and I'll trade in my dodge before I ever go back to this dealership. Consumer beware and shop around. It's pretty sad, seems predatory in my eyes. read more

So I have bought 2 vehicles here in the last 6 months. I called on Thursday to see what my warranty was because I had a tire with a nail in the sidewall so it could not be patched. I didn't think tires would be covered under warranty but it don't hurt to ask. The lady I talked said it was covered and I would have to pay a $100 deductible, I was fine with that and scheduled an appointment for Friday. Come in Friday and it took a little longer than expected and I was late to work because they changed the oil by mistake besides fixing the tire. I did not need my oil changed as I just got it done last week here. They didnt charged me for that, but tried to bill me $230 for the tire and said I did not have a warranty that covered this. Had I know this I would not of brought my car here to replace the tire. She talked to her manager and got it down to $175. I paid it even though I shouldn't of. So I guess they are worried about that $75 after I spent $70,000 on 2 cars in the last 6 months. If you all would like to keep my buisness refund me the $75 read more

I took my car with 9000 miles in for an oil change. They scratched my car down the right front fender. After a bad review they called and admitted they saw on camera where they scratched it. After three trips to the dealership they tried to buff it out and completely messed up my car. After complaining the General Manager denied they did the damages. I questioned him and he got belligerent and cussed at me. The management made me feel threatened and denied responsibility after they couldn't fix it with a cheap wash and bad buff job. Stay away from this dealership at all costs. There is a reason they have a poor rating everywhere. read more

I paid them $2600 to get my truck fix after they kept it for a whole month, an hour later after I picked up my truck my engine light came back on. Too bad it won't let me give them less than one star read more

Would not recommend due to the fact they had our new Ram truck 2 days shy of a month, and after picking it up, the repairs were not done properly. Left message with the service contact we were dealing with several times and never received a call back. They never offered for us to bring the truck back in to fix the issue. They gave us the option of making an appointment 3 weeks out. Took it to Fort Walton Beach Ram dealership, they had it for 2 days and fixed the issue. For me it was well worth the drive to have the job done right. read more

Naccer my sales person was very personable and caring really cared about my needs helped me out getting my car payments where I needed them' highly recommended read more

I tried to make an appointment to get warranty work done. I called 7times and left 7 messages with no reply and on the 8th call the service person was rude and was very argumentative with the fact that I called so many times and said they were short handed and were having problems so I ask if they were having to many problems to return calls or answer the phone to take work calls they were rude and not very pleasant to deal with if I had another place to go I would in a heartbeat read more

Took my car in for service was greeted by Heather Owens Very professional and very helpful I would recommend anyone to them I'll give them five stars read more

My air conditioning wasn't working on my Jeep, blowing warm air after running for about 10 minutes. They diagnosed the problem as a leaking pipe running from the condenser. While replacing the pipe, they broke a screw off going into the condenser. They then proceeded to say they needed to charge me for the condenser, which they did not offer to pay for. So what should have been a ~300 repair ended up being almost $800 because of something they did. After getting the car back, the air conditioner was still not working, having the exact same symptoms. So I took it back for a re-check. They then proceeded to say that it was a separate problem, some electrical fan, which they said would cost another $300 parts in material, but they would waive the $150 labor. I refused to pay it, wanting to get a second opinion. After going to Firestone, Firestone said it was definitely NOT the electrical system, it was the compressor. They replaced the compressor, and the AC now works good as new. So in short they mis-diagnosed my AC problem twice, broke one part (which I ended up paying to replace), and wanted to charge me $1100 and the problem would still have not been fixed if I had not gone to another mechanic to get a second opinion. I will never go to these people ever again. I'd rather drive a couple of hours if I absolutely have to go to the dealer. read more

I took my Jeep Patriot in for an oil change, one of their 32 point inspections (or however many points it is), and a tire rotation. The old guy that did my paperwork was a total jerk, he acted as if me being there was absolutely ruining his day. He was rude, and wouldn't answer any questions. I pick the car up, and I get home and I'm looking at the inspection page and they said that the transfer case and the rear end were in good condition. My car is front wheel drive, it has neither of those. They just completely pencil whipped the inspection, probably didn't even look at anything. Then when I get home I get out and I noticed that the left front tire was still marked with the "LF" from the last tire rotation.... they didn't even rotate my tires. I climbed under my car and it WAS a different oil filter... so at least they did that much. So I call up and talk to the manager and he doesn't even believe me... he's like "They wouldn't have not rotated the tires, but if it will make you feel better, come in and we'll rotate them again." I went in on the following Saturday, got the weekend crew, the girls who met me agreed that the weekday crew didn't even inspect it, and she politely asked "How do you know the tires weren't rotated?" so I showed her the marks on the tires, and she pulled people off of other jobs to rotate my tires for me. So the weekend shift is good there.... but that's just one day a week that the place isn't an absolute con job rip off joint. read more

My car was keyed and the tires were slashed, so my Geico rep suggested I get it towed to Bay Dodge because they had a geico employee there. I REGRET THIS DECISION! The staff was terrible at getting back to me with updates about my car, even when I would call twice a day. They replaced the tires but didn't put air in them. They didn't put my hubcaps back on, and instead just threw them in the back seat. They took my door off to paint it, and didn't put bolts back. They left 7 bolts and screws from my door sitting in the passenger seat. They also didn't reconnect the door light, the cord was just hanging off the door. I left it there with at least a quarter tank and when I picked it up, the tank was so empty that I could not leave the lot. How does that happen?? I paid $500 to take it, and my insurance paid a WHOLE LOT more for less than mediocre service. read more

Good service and average service advisors. Decent place and always take care of my issues. read more

Bay CDJR - Service entrance - Car Dealers Near Me - Panama City, Florida

They will not accept oil change coupons from their own website. It feels like bait and switch.

I had an oil leak on my 2019 Dodge Ram and scheduled an appointment to have it looked at. I had to bring it in a day early, and upon pulling up to the service area was immediately approached by a service writer, who was very polite and quickly helped me, even asking if I had a ride back home. I didn't think they would even look at it that day, but I received a call several hours later advising that whoever did my oil change (it wasn't Bay Dodge) had not tightened the oil filter enough, and the lead was from that. Everything was fixed and ready for me that day and they kept me filled in on everything while it was there. First pleasant experience I've had with a business in a long time. I don't know about the negative reviews from several years ago but they must have changed the service manager! read more

Service department is THE WORST!! Do yourself a favor and go to Auto Save, right beside them, for your auto work! They have actual mechanics who know what they are doing and don't need a machine to tell them! Bay Dodge service replaced a motor and used all my original parts to put it in, which ultimately resulted in me being stranded on a back road with my 5 year old. Then, quite conveniently for them, its not covered under my 3 year, 100,000 mile warranty! DO NOT USE THEIR SERVICE DEPARTMENT!! read more

I have had the worst time getting Chrysler to stand behind their product. My Pacifica is barely a year old and is having transmission issues that make it scary to drive day to day. The dealership can't fix it, customer care can't even give me a straight answer about whether they have even opened a case, and even when I reach out to Sergio Marchionne directly, I cannot get anyone to stay in touch with me. I have never had a company show such blatant disregard for a customer and their safety. read more

They lost my car for 2 months and every time I called they were of no help and just rude! I don't suggest you ever bring your car there for work! If you don't hound them every day they won't even look at ur car. They will hide it in the back and act like they don't have it read more

I have had the worst service and experience at this place. By far the most disorganized unprofessional useless department in the country. Just like some of the others, misdiagnosed coupled with lies and continuous trips back and forth week after week. Went to pick up my car after the forth time of same issue each time trying to charge me. The manager "joe" was completely rude and unconcerned with all the trouble and inconvenience I had been through, he actually got into a screaming match in front of other customers in the lobby. Because of this I will never buy any cars affiliated with Bay dealerships. Furthermore, I would highly think twice before you buy a car and be forced to take it to these people. read more

I had bought a car from an overseas dealership and it was being delivered to Bay Jeep. Picked up the car and it was dirty, had an oil stain in the interior of the ceiling, was very dusty under the hood and had streak marks on the windows. Went back to see if I could get them to clean the car, all he did was basically take a wet rag to clean the stain and he "dusted" the windows. The car was still dirty and I had pointed it out to him and all he could say was "That's how it is when you wash a car." Never doing service here again read more

Parts? A week and a half ago the man at the Parts Department of Bay Chrysler refused to give me a part number for my Chrysler. I say again - this is a car dealer that refused to give a customer information about a purchase that costs thousands of dollars so they could retain a monopoly on the sale of a part. Even worse, when I called to check on the status of the order today, I was told it was on back order. So they want a monopoly on parts they cannot get. I doubt I will ever purchase a Chrysler again. read more