All of the above mentioned was great except no written summary to give to my primary of why I was…read morethere, and what service was provided to me there.

Well, let me say how wonderful our experience went with PA Kyle Ramos. My mom had severe pain so we…read morewent to United Urgent Care close to her home. The office staff quickly checked us in and made my mom as comfortable as possible. PA Kyle was respectful and his bed side manner towards my 90 year old Mom was warm and caring. He patiently explained test results, prescriptions and made sure we were all set for follow ups with my mom's GP. The staff and office personnel are efficient and courteous. If you have an urgent medical need, go to United Urgent Care in Carson.

Very unprofessional. I was referred here from my chiropractor, Dr. Jacob.. someone left me a…read moreconfirmation voicemail confirming my appointment for 11am. Upon arrival at 11am, they make me aware that someone made a mistake and gave me the wrong time, my appointment was actually at 1pm. Keep in mind, I live 30 minutes away. So they tell me, to come back & they'd be ready at 12:45/50. I come back at 1245, they still have their previous patient being seen. I'm still waiting and it's just about 1pm. All in all this experience was horrible & no accommodation for their mistake and even late for my actual appointment time. I wouldn't recommend this place. I rather walk into urgent care & receive and MRI. This is my FIRST and LAST time coming here for any services.

Avoid this place by all means necessary. Unbelievably horrible office experience here. Completely…read moreincompetent and unprofessional. Total disregard for providing accurate information to new patients, waste of time and fuel driving there to find they took in a patient assuming I was going to be late even though it was 15 min prior to my scheduled appointment time when I walked in. Not only that but I had spoke with Gloria on the phone about 10 min earlier and let her know I was only a few min away. Keep in mind I still got there early!!! Total disregard for your schedule or time. She had also called a day before and changed my appointment... now I know why. Zero care for coordinating a schedule at this place. What a joke. Ask your Dr for a referral to Beach Cities Ortho if you need an MRI. THIS PLACE SUCKS!

I had two, back-to-back MRI appointments today, pelvic and abdominal-with and without contrast…read more Upon arrival, I was warmly greeted and expeditiously checked-in by Giselle. She is gracious, friendly, and professional. Iris is the highly-experienced radiology technician I was assigned. She is very knowledgeable, courteous, quite communicative, and compassionate. I highly recommend UMI Torrance!

I must start by saying I was hesitant because of the reviews, but since it something I really…read moreneeded to get out of the way I was just hoping for the best. I had an appt for one type of image, which was easy to schedule and scheduler was helpful. X-rays are walks in, I arrived early and called back right away, and was also able to get an x-ray with no wait. I do recommend going as they open, buy the time I left around 10:30am they were busy. The entire staff was very polite and helpful, Gaby the ultrasound tech was super sweet and helpful during the process. Just like any office these days, patience is key. I understand frustration, but I didn't get that from this office.

I was very nervous going into my biopsy, but Erica (US tech), Tricia (coordinator), and Dr. Shin…read more(radiologist) made the entire experience so much easier. They explained everything clearly and took the time to answer all my questions with kindness. Erica even held my hand during the procedure, which meant so much to me. Both her and Tricia were incredibly sweet and comforting, and they even gave me a hug before I left. Dr. Shin also made me feel very comfortable in the room. They have such an amazing team dynamic. I truly wish there were more people like them in healthcare.

Went in for a biopsy. Mrs . Trisha , & Mrs. Ericka were very sweet. They explained everything…read moreclearly and they made the process feel so much easier. Erica was holding my hand while the doctor did the procedure. He also did a great job. I was anxious before getting the procedure done but it went very smooth. Thank you so much God Bless!

Great staff, plenty of parking. I went for an ultrasound the technician was great. She was calm,…read moreand easy to take directions from.

I just had an appointment with my orthopedic surgeon and he asked me for the CD of images that were…read moregiven to me from the Radiologist. I explained that I was not given a CD of images. Because Giovanni Lopez, the Radiologist at Family Radiology, was more concerned with sexually harassing me, than performing his job, my physician had nothing to review and my appointment was a waste of time for me and my physician, as well as his staff who frantically tried to get in contact with the staff at Family Radiology during my appointment, to get the file of my images. Had the radiologist been doing his job, rather than being a sleazy pervert, I could have received the medical treatment that I need. However, because Family Radiology employs a sexual predator, I remain untreated and in horrendous pain.

1st time here , and staffs are friendly and polite, especially Ms Vanessa…read moreThis place is cleaned n bright even the whole building looks pleasant not like Lomita location, busy n lights are dim . I'll come back this location even is farther, seeing someone welcoming and cheerful smile

I had one mammogram here in 2022 and haven't been able to get an appointment or get copies of my…read morescans since then because they don't answer the phone or call you back. I tried making an appointment in person and after acknowledging that their phone system is messed up, they told me to call the number. I think it's time to contact the board of trustees.

Parking is adjacent to the Imaging building, so it was easy access to the building. Front office…read morestaff were very friendly and helpful. The Imagining staff welcomed me through the double doors then walked me to the changing room; they provided clear instructions. The Radiographer was friendly and explained every step and move, which calmed me down. They provided ear plugs, ear muffs, and a wash cloth for my eyes, so I could relax during the procedure.

Came here for an Interventional Radiology procedure. While many things went well, they glossed over…read morethe things that really annoy a patient. This is a stressful time for the patient and family. Anticipate friction points from the patient's viewpoint and solve them before arrival! We lack time to work with you to solve your logistical problems. Light rail may work for some outpatients. Most patients drive to your location or someone drives them. So, they need good directions. The pre-admitting interview person gave generic directions to the place and Google Maps were no help at all. Develop good directions and work with Apple, Garmin, and Google to add them. After a failed map search, by chance we called 562-933-1550 (radiology scheduling) and a very pleasant lady finally gave us correct directions: navigate to 403 E Columbia St., from Atlantic Blvd turn right onto Columbia St., drive past the lime-green Diagnostic Imaging building, turn right into side parking, and park in places labeled "for diagnostic imaging patients". Walk across the street and check in at the outpatient surgery center. Helpful! Please program the MyChart automated Epic system to send those directions. MyChart sent the address for the Long Beach Medical Center, a large complex covering several acres and with many entrances. After checking in, the experience was good. Nurses Priscilla and Delilah were very professional and helpful. The interventional radiology team was also great. I felt sorry for the tech who pushed my gurney from the pre-op area through several doors before reaching the interventional radiology room. None of the doors were set to open automatically. He used the gurney to brace the double doors open. Implement automatic doors before an accident happens. The strong, sticky tape that provides antibacterial barrier and holds patient's neck in one orientation for three days was more annoying than the procedure. Warn the patient about this. On removal, the tape ripped off about two square inches of skin. The abrasions and wounds create an entry for infection, so patient's medical team may delay the follow-on treatment until they heal. Talk to a surgeon, preferably a plastic surgeon, to identify a better tape.

I've had the worst time with RadNet telephone customer service. I need a cd and MRI report for an…read moreupcoming procedure. I was able to reach Janet by phone at Wave Imaging. She told me she would have it ready for pick up in 10 minutes. Janet went above and beyond to help me! Give her a raise!!

1. Scheduling is abysmal - waited nearly an hour in the waiting room for an MRI, although I arrived…read moreat the time scheduled. 2. Turn-around time is 7-10 business days to provide the results to the doctor 3. Staff - other than the receptionist - is friendly

** Update on the bill ***…read more Recently I received a bill for a routine abdomen ultrasound and I was completely dumbfounded by the bill. This imaging facility charged $2.6k for an ultrasound service and I ended up being responsible for half of the remaining balance. Later I found out that Cedars-Sinai (Torrance Memorial is an affiliate of Cedars-Sinai) charges some of the highest rates for abdominal ultrasounds (CPT 76700) in Los Angeles County for standard PPO plans and the median negotiated prices in Los Angeles County are lower than four figures. I did send a message through their feedback portal ( http://torrancememorial.org/patientfeedback ) and honestly I was not surprised that they didn't respond even after I had left my contact information and asked to be contacted regarding this matter. I ended up calling the billing department and the staff simply said that's how it is billed & the only action they took was mailing the itemized charges. Main takeaway message - only come here if you have HMO insurance. If you have PPO insurance, get a price check on the Torrance Memorial website on price transparency ( https://www.torrancememorial.org/patients-visitors/billing-insurance/price-transparency/ ) by reviewing the machine-readable file that provides pricing information before committing to an imaging service at this facility.

I've been experiencing some vision problems due to what seems to be a clogged tear duct. Before…read moreseeing an eye surgeon, they required a CT of the orbit. Most of my doctors work with Torrance Memorial so I've been to Polak Imaging many times. Pre-check in online makes the process much faster and easier once you arrive. Appointments are kept in a reasonable amount of time. Staff are predominantly friendly and efficient. The whole procedure was completed quickly and they had me out in less than an hour. Never a problem having tests done at this facility.

Jen & Cassandra were so nice. The place was so cute and clean. They took their time to get the best…read moreimages of my babygirl!

Clarissa made it such an amazing experience! We were able to see clear 4D images of our baby and…read moreshe patiently explained them all. Lovely experience we got to enjoy with family, definitely recommend!