I try to come here for the convenience as it's close to my home but all the employees and medical…read moreteam are so professional friendly and they provide excellent service .. I'd rather go to this clinic than a larger medical facility if I know they can address my medical issues and they've never disappointed me .. this clinic is outstanding!

Well, let me say how wonderful our experience went with PA Kyle Ramos. My mom had severe pain so we…read morewent to United Urgent Care close to her home. The office staff quickly checked us in and made my mom as comfortable as possible. PA Kyle was respectful and his bed side manner towards my 90 year old Mom was warm and caring. He patiently explained test results, prescriptions and made sure we were all set for follow ups with my mom's GP. The staff and office personnel are efficient and courteous. If you have an urgent medical need, go to United Urgent Care in Carson.

Honestly, I had a really smooth experience here. The staff made it way easier than I expected. The…read morefront desk was friendly and efficient, and I didn't have to wait long at all. The tech was kind and explained everything before we started. They checked in with me during the scan to make sure I was comfortable, and the whole process felt quick. The place was clean, quiet, and easy to find, and they got my results over to my doctor pretty fast. Overall, way better experience than I expected. If you need an MRI, I'd definitely recommend this spot!

Very unprofessional. I was referred here from my chiropractor, Dr. Jacob.. someone left me a…read moreconfirmation voicemail confirming my appointment for 11am. Upon arrival at 11am, they make me aware that someone made a mistake and gave me the wrong time, my appointment was actually at 1pm. Keep in mind, I live 30 minutes away. So they tell me, to come back & they'd be ready at 12:45/50. I come back at 1245, they still have their previous patient being seen. I'm still waiting and it's just about 1pm. All in all this experience was horrible & no accommodation for their mistake and even late for my actual appointment time. I wouldn't recommend this place. I rather walk into urgent care & receive and MRI. This is my FIRST and LAST time coming here for any services.

I had two, back-to-back MRI appointments today, pelvic and abdominal-with and without contrast…read more Upon arrival, I was warmly greeted and expeditiously checked-in by Giselle. She is gracious, friendly, and professional. Iris is the highly-experienced radiology technician I was assigned. She is very knowledgeable, courteous, quite communicative, and compassionate. I highly recommend UMI Torrance!

I was offered a 6:30 am slot and thought it was perfect to be able to make it to work after. I…read morereceived a messages saying to come 30 min early to fill out forms, sounded all normal to me. I was there at 6am only to find out the office doesn't open till 7. I was understandably frustrated. The rest of the visit went super easy and smoothly. All the techs were very kind and did their job smoothly.

I've taken my dad to this UMI for a MRA scan. The staff were super nice at the front desk. Emily…read morewas pleasant and fast doing the paperwork. And inside the MRA area, Tinaya helped us through the process. She is super accommodating and patient with us. She explained everything in details prior to the procedure and helped my dad feel at ease for the first MRA scan. Thank you so much Tinaya!

I was very nervous going into my biopsy, but Erica (US tech), Tricia (coordinator), and Dr. Shin…read more(radiologist) made the entire experience so much easier. They explained everything clearly and took the time to answer all my questions with kindness. Erica even held my hand during the procedure, which meant so much to me. Both her and Tricia were incredibly sweet and comforting, and they even gave me a hug before I left. Dr. Shin also made me feel very comfortable in the room. They have such an amazing team dynamic. I truly wish there were more people like them in healthcare.

Great staff, plenty of parking. I went for an ultrasound the technician was great. She was calm,…read moreand easy to take directions from.

I just had an appointment with my orthopedic surgeon and he asked me for the CD of images that were…read moregiven to me from the Radiologist. I explained that I was not given a CD of images. Because Giovanni Lopez, the Radiologist at Family Radiology, was more concerned with sexually harassing me, than performing his job, my physician had nothing to review and my appointment was a waste of time for me and my physician, as well as his staff who frantically tried to get in contact with the staff at Family Radiology during my appointment, to get the file of my images. Had the radiologist been doing his job, rather than being a sleazy pervert, I could have received the medical treatment that I need. However, because Family Radiology employs a sexual predator, I remain untreated and in horrendous pain.

I had one mammogram here in 2022 and haven't been able to get an appointment or get copies of my…read morescans since then because they don't answer the phone or call you back. I tried making an appointment in person and after acknowledging that their phone system is messed up, they told me to call the number. I think it's time to contact the board of trustees.

Best experience Vanessa is wonderful she greeted Me and…read morecompleted my paperwork fast. Dawn the technologist made me feel so comfortable and was very efficient. I would definitely recommend this location everyone was so professional and knowledgeable thank you .

Parking is adjacent to the Imaging building, so it was easy access to the building. Front office…read morestaff were very friendly and helpful. The Imagining staff welcomed me through the double doors then walked me to the changing room; they provided clear instructions. The Radiographer was friendly and explained every step and move, which calmed me down. They provided ear plugs, ear muffs, and a wash cloth for my eyes, so I could relax during the procedure.

Came here for an Interventional Radiology procedure. While many things went well, they glossed over…read morethe things that really annoy a patient. This is a stressful time for the patient and family. Anticipate friction points from the patient's viewpoint and solve them before arrival! We lack time to work with you to solve your logistical problems. Light rail may work for some outpatients. Most patients drive to your location or someone drives them. So, they need good directions. The pre-admitting interview person gave generic directions to the place and Google Maps were no help at all. Develop good directions and work with Apple, Garmin, and Google to add them. After a failed map search, by chance we called 562-933-1550 (radiology scheduling) and a very pleasant lady finally gave us correct directions: navigate to 403 E Columbia St., from Atlantic Blvd turn right onto Columbia St., drive past the lime-green Diagnostic Imaging building, turn right into side parking, and park in places labeled "for diagnostic imaging patients". Walk across the street and check in at the outpatient surgery center. Helpful! Please program the MyChart automated Epic system to send those directions. MyChart sent the address for the Long Beach Medical Center, a large complex covering several acres and with many entrances. After checking in, the experience was good. Nurses Priscilla and Delilah were very professional and helpful. The interventional radiology team was also great. I felt sorry for the tech who pushed my gurney from the pre-op area through several doors before reaching the interventional radiology room. None of the doors were set to open automatically. He used the gurney to brace the double doors open. Implement automatic doors before an accident happens. The strong, sticky tape that provides antibacterial barrier and holds patient's neck in one orientation for three days was more annoying than the procedure. Warn the patient about this. On removal, the tape ripped off about two square inches of skin. The abrasions and wounds create an entry for infection, so patient's medical team may delay the follow-on treatment until they heal. Talk to a surgeon, preferably a plastic surgeon, to identify a better tape.

Rednet imaging also affiliated with wave imaging ,!i was treated horribly quality of care was…read moreterrible. MRI technician very poor bedside manner to safety concerns. MRI technician would not allow me to bring my cane. I assured her that I needed my cane very unstable , I mentioned to her that I was concerned that I might fall. She did not care she did not help me off the MRI machine which I almost fell. I had to grab the MRI machine. please if you ever go to this place, bring someone with you as a witness type of care I was given was horrible. My experience. I will never go to this place again. Do not recommend it. Please be very very careful. Please read the reviews prior to going..

My father had an appointment today at this facility very bad experience the receptionist person was…read morevery racist toward an 81 years of age and Native American. The receptionist was a caucasian 60 years of age heavy set woman blonde hair hiding her name this happened 5/26/26 around 8ish am. My father was greeted by this woman it's a private facility and the cost will be 100.00 before even asking for any patient information after asking she said it will be 75.00 dollars more. My father has insurance although the lady didn't care of the patients well being or condition. My father didn't feel comfortable continuing his services there although this will delay for his well-being, which will compromised his heart.

** Update on the bill ***…read more Recently I received a bill for a routine abdomen ultrasound and I was completely dumbfounded by the bill. This imaging facility charged $2.6k for an ultrasound service and I ended up being responsible for half of the remaining balance. Later I found out that Cedars-Sinai (Torrance Memorial is an affiliate of Cedars-Sinai) charges some of the highest rates for abdominal ultrasounds (CPT 76700) in Los Angeles County for standard PPO plans and the median negotiated prices in Los Angeles County are lower than four figures. I did send a message through their feedback portal ( http://torrancememorial.org/patientfeedback ) and honestly I was not surprised that they didn't respond even after I had left my contact information and asked to be contacted regarding this matter. I ended up calling the billing department and the staff simply said that's how it is billed & the only action they took was mailing the itemized charges. Main takeaway message - only come here if you have HMO insurance. If you have PPO insurance, get a price check on the Torrance Memorial website on price transparency ( https://www.torrancememorial.org/patients-visitors/billing-insurance/price-transparency/ ) by reviewing the machine-readable file that provides pricing information before committing to an imaging service at this facility.

I've been experiencing some vision problems due to what seems to be a clogged tear duct. Before…read moreseeing an eye surgeon, they required a CT of the orbit. Most of my doctors work with Torrance Memorial so I've been to Polak Imaging many times. Pre-check in online makes the process much faster and easier once you arrive. Appointments are kept in a reasonable amount of time. Staff are predominantly friendly and efficient. The whole procedure was completed quickly and they had me out in less than an hour. Never a problem having tests done at this facility.

We had a great experience! Cass was so sweet and patient with us! She explained every part of baby,…read moregave us measurements and gave us so many great photos. She also confirmed baby is a girl! We will definitely be back

Clarissa made it such an amazing experience! We were able to see clear 4D images of our baby and…read moreshe patiently explained them all. Lovely experience we got to enjoy with family, definitely recommend!