Tion came out and fixed our toilet and an electric issue with the ceiling fan in our primary…read morebedroom. He got both problems diagnosed and fixed quickly and efficiently. I very much appreciated his kind, courteous attitude and that he was able to get my maintenance issues solved the same day. He is an excellent maintenance man and I hope First Key appreciates him as very few folks have his work ethic anymore.

Do not rent with FirstKey the company rent gauges. First key continued to go up on rent despite me…read moreadvising that my husband had past away. When I contacted first they they told me there was nothing that could be done to help me with the hardship in 2023. Upon my move out in 2026 I was told I could have had assistance when he passed away but that I had not reached out which was not true. So overall constant unaffordable rent increases with no incentives. Also upon moving out I was contacted multiple times asking me to stay but lowering the offered increase rent all the way down to not increasing it at all if I stayed which means to me first key never needed to do the increases and is essentially rent gauging. 2023 move in rent was $1450 for an old 3 bedroom house. 2026 rent increased to $1920. customer service was ok maintenance came out when they said. before I even moved out firstkey was advertising the home boating renovations and all new appliances which was not even offered to me to stay!! I do it recommend this corporation that buys thousands of homes barely renovated them and charged insane rental prices.

I wish i could leave zero Stars. Natalie is the rudest most dismissive person ive talked to in…read moreyears. THEIR payment system was down. I called to get it resolved, before it was past due. The day after and the day after that. I also sent video of the payment not processing. When it gets to 3 days beyond the due date NATALIE decides to send me a threat of eviction email. She dodges my calls all morning only to finally call and interrupt every sentence i make. When she finally finds the energy to listen, She laughs at my complaint. When i continue to talk through her rude interruptions she says....... dont raise your voice or i will end this call. To MYND.....get her out of your office. She is a Cancer. Also I've never paid late in the 3 yrs ive lived here. Natalie DO BETTER.

I did extensive research before choosing this property management company and genuinely believed I…read morecould trust them. Unfortunately, my experience was completely different from what they promised. They initially assured me that monthly fees would only begin once a tenant was placed. Despite that, they started charging me even without a renter in the home -- which was the first red flag. Over the three months I worked with them, they repeatedly added charges for unnecessary work orders and questionable "repairs" that had nothing to do with any real issues. My home is four years old, in excellent condition, and located in a high-demand rental area, yet they acted as if everything needed fixing. Without my permission, they broke my door lock and installed an IGLOO system I never requested. I specifically told them I wanted to keep my Google door camera, and that was completely ignored. By the time I ended the contract, I had already spent close to $3,000 due to their constant fees and surprise add-ons. During offboarding, they refused to take responsibility for the property they had been managing. I personally paid nearly $1,000 for a professional deep cleaning, yet they still charged an additional $1,500 for items that I believe were unnecessary -- and I have serious doubts about whether any of that work was even completed. They had previously mentioned painting touch-ups but never did them. They also failed to return the home in the same condition they received it. For example, they left my garage unpaired, even though pairing it was part of the onboarding process -- and, of course, they had a charge for that as well. Overall, this company was extremely disappointing to work with. Hidden fees, unauthorized installations, poor communication, and charges that did not make sense. I strongly recommend avoiding this property management company. There are far more professional and transparent companies out there.

The units at Waldo St are disgusting and probably riddled with mold due to the constant leaks and…read morelack of proper air conditioning. Make sure you don't want your deposit back if you rent with them, because they will do everything in their power to keep it from you! My closet had 0 shelves and all of the windows were painted shut, including in the kitchen with a GAS STOVE. So much shoddy work being done on these properties, I would truly look elsewhere. And they will respond to your maintenance request, but they will also do THE LEAST possible to "fix" your issue aka shut you up. Good riddance!

Called to inquire about several of their properties and NEVER received a response! Guess they're…read morenot really interested in renting!

The food and the service was excellent. Servers were friendly. Drinks were strong. Perfect place…read morefor game night. Good location. I had the bourbon salmon with MacNcheese, candied yams, and greens. Nice size portions and it was delicious. I'll be back

I love this place. Food is soo good I loved everything I had and the prices are great for both food…read moreand drinks. Super chill place to have good food and watch the game. Love the vibe.

Pamela Mathis was very welcoming and straight forward very professional made sure everything was…read moreready on time for me and my family to move in she communicated with me very well and was patient with us being first time renters

if you're tenant this is the worse property management ever. do not rent from them, they do not do…read moretimely repairs no matter how important or critical. They do not have a number where you can reach any person. I have lived at my place for 3 years and I have NEVER met anyone from the company nor have any of the maintenance workers that have came by, I don't even know where they are. Even now, they are allowing a neighbor above me to create a nuisance and they have not responded even though it's someone who is not authorized to live There.

I can't praise the team at Trusted Ally enough. I have several properties in the Snellville and…read moreGwinnett area. For the past 3 years they have been reliable and professional. We're happy we've found a property management company that knows what they are doing. Ideal company for invest property owners.

As an investment property owner, I needed a company for renting and managing my properties in the…read moreSnellville and Lawrenceville area. Working with Trusted Ally has been amazing! They were incredibly helpful and responsive during the process of securing a tenant. They advertised my property, screened potential residents, and shared updates with me along the way. Because of their professionalism, repairs and service calls are a breeze. Highly recommended!

Until very recently, I rented through GTL; for over 8 years in one home. They always replied…read morepromptly to service and repair requests, even replacing our pool and installing a new HVAC unit. All service technicians were professional and helpful and I never worried about them coming into my home. When I inquired about purchasing the home, Gary, as the Agent, was very helpful, answering all my questions. Once all parties were decided upon, the process moved along quickly and easily, we closed in just over 30 days. I received an email from Todd the day after we closed Congratulating me and explaining that I would be receiving a refund of my security deposit and the overage of rental payments. Everyone at GTL was always professional, respectful and extremely pleasant and friendly. I would recommend them, especially to serious, long term renters. I would even recommend them to anyone looking for a company to oversee the rental of their property.

I haven't rented an apartment, YET!! It don't look bad Inside, though minimal kitchen cabinets, no…read moreroom for preparing meals either. The rent began as $700, then $600, $500, now $450. Each time it's reduced, I'm giving info through TEXT! I Never get to talk to live agent. When I call Revolution Rental Management by phone, the agent tells me call back and press a certain number,, the info they give me never matches the text messages. No way I'm begin a contract through Texting. The parking is the Worst part, (1) one part is on the street, next to mail boxes, blocking postal deliveries and (2) second part is on side of the unit where when it rain, it's Very likely a person's car will get stuck in the muddy yard. (3) when exiting vehicle, very little room between car door and the awful brushes from the bushes that look rodent infested,on the side of the apartment. (4) parking space so small, it'd Really be difficult to have 2 cars or visitors would have Nowhere to park!! **I can't say this a bad company, can't say nothing negative about apartment. But that parking and those bushes,, they need to remove bushes and cement parking spaces for the tenant.

Having worked with several property management companies in two different states, I find that Elite…read moreand Charlene provide a high level of service supported by extensive experience in their field. They take time to help analyze options and then implement the decisions in a timely and sensible manner. I have recommended them several times and look forward to continuing to work with them as our portfolio grows.

Expect to forego your deposit. Period. The management company will work hard to place people in…read morelandlords dwellings, and vets tenants thoroughly before collecting money. But follow-through, communication, & updated paperwork from there on is spotty at best. When the hard work really begins is in inspecting and justifying keeping all of your deposit at the end of your stay, no matter what. You may seriously want to reconsider renting a property if this management and their landlords are involved - unless you fully expect to forfeit your full deposit.