Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

Never replied despite two tries. I gave detailed info for an umbrella quote Thu and was told I…read morewould hear back by end of day Fri. That didn't happen, so Mon I called again and the person answering the phone found my info and said the agent working on it told her she would call me back within an hour. Nope, absolute silence. It's now Tuesday afternoon. I'll find another agent.

Is this place still in business?…read more I called twice today, phone tree, no live person, twice was disconnected after the message saying "you will now be connected." I give up, will try another insurance agent for my needs. 3 options were stated; 1 - existing policy 2 -new business client 3 - other such as billing payment etc. The first two were not applicable so I selected 3.

I needed to rent out my condo in order to move my family into our starter home. Thankfully Nicky…read morewas able to guide me through the process of converting my condo policy to a landlord policy, so that I was covered for the proper landlord risks. I really appreciate the education I received as well as the custom insurance plan. Thanks Nicky!

Nicky Papadakis has been our insurance agent for a few years now and I have to say it has been a…read moredelight working with her and her staff. Every time I call they are always eager to help. I have my home, life and several cars insured with them. I've referred many of my family and friends and they are satisfied as well. Well done ladies!

We are long-time clients of State Farm. Patrick is our go-to: he's knowledgeable, responsive, and…read morejust has such a pleasant and approachable style. We meet annually to review our bundled plans, and he never pushes the tough sell... just presents the options and gives us the space to make our choices. I recently had a rock crack the windshield of my leased vehicle. Going through Patrick made the process fast, simple, and seamless. I also direct my clients to him, and he's always prompt and professional. Keep it up Patrick, Candice, and team! Thanks for being so good at what you do!

Candace Kistner's office has always been fabulous. But for the last several weeks they have stopped…read morereturning calls. What is going on?

Brianna Cattaneo at AAA Insurance in Redwood City was honestly a lifesaver…read more My insurance had turned into a complete patchwork -- different policies, different companies, nothing bundled, and way more confusing than it needed to be. Brianna fixed all of that. She helped bundle my auto, home, and umbrella into one clean setup, and somehow got me significantly lower pricing with better coverage -- which I wasn't expecting at all. She's also incredibly responsive (actually picks up or calls back quickly), answers questions clearly, and follows through without me having to chase anything down. And bonus -- she's easy to talk to and even funny, which makes dealing with insurance... surprisingly not painful. If you want someone who knows what they're doing and makes the process easy, I'd definitely recommend her.

Thy picked up the phone & helped right away. They gave us a quote quickly with fire protection.read more

I was referred to Eric Barrett by a friend. I phoned Eric one morning to discuss health insurance…read moreplans, and within minutes he had a great fit for me. He helped with all the details while I was on the phone incuding opening my account and funding the first payment. It's great to deal with a professional that is friendy and experienced, especially in stressful times. I'll happily use Barrett Insurance Service in the future!

We found Eric to be very responsive, informative and patient as we worked through what our…read moreimmediate options were for family health insurance. I called him in a panic and he walked me through what steps I needed to take in order to work through my situation. He was straightforward and spot on with his advice. I highly recommend him.

It was a pleasure to work on insurance with Nardy Brasil and this agency. Helpful, professional,…read morehonest, efficient.

If you're anything like me I'm an over 55 Senior and careful driver. I have my home bundled for a…read moresavings and have been protected by Farmers for over 30 years. Gus Anagnostou was my prior agent and good friend since teenagers, and when he left, I received the exact same care from Mark Landis. But I want to preface our encounter. I never filed but one incident in all those years, a branch from the oak tree in front of our house broke the antenna on my van, so when I called Mark he handled my claim with a straight forward and congenial matter, but it was Nardi Brasil, who absolutely, without a doubt won my heart and continued loyalty. That was then, 15 years ago, but this is now; same characters, same results. I hit road debris from Cal Trans working on Hwy 80. But covid hit and years went by until I decided to get the fog lamp and bumper repaired. Nardi again was incredible. I felt like I was her only client, with personal text messages and follow through that will keep me right where I am for my entirety. Farmers in Redwood City. You cannot go wrong.