Everything went great, behind happy with the service we received from Bayview Shade and Blind!

A few years ago we talked to a salesman at Bayview shade and windows about installing an outdoor shade for the upper part of our great room window. We had installed room darkening shades in our bedroom then and really liked the salesman and their efficiency then. The West sun made the room quite hot and prevented us from sitting comfortably in the afternoon. This year we finally made the call. Brandon was our superb salesman. He helped us pick out the best shade for our great room. This was a special order that was expertly installed by Tim and Matt. We are thrilled with the quality of the work and love the difference it made in our great room. Thankyou so much! 5 Stars! read more

I contacted Bay View Shade and Blinds to come measure my primary bedroom for custom window treatments. They are a local business that has been around for many years and I felt comfortable giving my business to them. In fact their new showroom is located in Waukesha not too far away from my new home. I called and set-up an appointment to have someone come out to measure and quote window treatments. My initial phone call was pleasant and the woman I spoke was very professional taking all my information down. She scheduled an appointment for me with Joel. Joel called before the scheduled appointment to let me knw h was on his way. We discussed what I was looking for based on my original phone conversation. During the visit, Joel was able to provide some options and a quote. I didn't really want to bother with shopping around and having more people out to measure and quote so I went ahead with the purchase. Joel measured all the windows, created the order and processed the deposit. He told me the shades are made locally and provided a 5 week lead time. He also stated that the installation would be very quick as their installers were very experienced. Joel was very knowledgeable and expeditious during his time at my house. The shades were actually ready in less than 5 weeks, more like a week and a half. I was contacted to set up an installation appointment right away. Sabrina was very nice and easy to work with to get that set up. Installation day arrived and prior to the guys coming they called 15 minutes ahead of schedule. They had finished up another project early. I cannot recall the installers names but they were both so polite and friendly. They made me feel at ease during the installation. It was all very quickly done. Upon completion the final payment was processed and off they went. And I was left alone with my new shades. The shades are well made and provide the blackout shading we required. I would highly recommend Bay View Shade to anyone in the market for new window coverings. The customer service is outstanding and products are locally made. I doubt they are the cheapest company around but I'm willing to pay for quality and service. I intend to use them again for future projects. read more

I had vertical blinds installed a few years ago. About a year after the install, one of the sections of blinds stopped working. I did not call because it was a window that wasn't opened a lot. Well a friend opened the blinds, and the blinds locked and would not close. I sent an email for service. I was given a quote of $160 to come out and give a quote to fix the blinds. Well, I believed that was too much money. The company reached out to me, and the company sent a team to come out and look. The track device was broken. I was told that a new track device would be ordered. I waited 7 weeks before I contacted the company to inquire when the part would come in. I was told that there was a mistake, and the part was never ordered. So I was assured that it would be ordered that day.That was on 11/26/24. Apparently, the company does not want to fix the problem because it has been four months without resolve. read more

I have used Bay View Shad and Blind in the past and, if necessary, I will use them again in the future. You should, too. Today, Tim and Kevin efficiently installed two complete window treatments in my home. They were both polite, articulate, and were done much quicker than I ever thought possible. In addition, they installed magnets on the bottom of a blind that their company installed for me less than a year ago. Thank you, Tim. Thank you, Kevin. read more

We've had two great experiences with Bay View Shade over the last year. The first project was installing a cellular shade for the skylight in the master bedroom in our new condo. (Side note, why would anyone put a skylight in a bedroom and let in all that light? Maybe heavier sleepers than us. But we liked the condo anyway, so could deal with it...) Anyway, Daniel came out, offered us multiple options and measured carefully. A few weeks later, the installers (I wish I could remember their names) put it in. They did a nice job, and the cellular shade works great. A few months later, we had Daniel back to fit us for shades for a few more skylights in other rooms, and to replace some vertical blinds in the living room. Again, a few months later, the installation team (Tim and a colleague) did a great job of installing. The skylights were again great, although there was a bit of a kink in a few of the vertical slats. We gave it a few weeks to see if the issue would work itself out, but when it didn't, Bay View ordered us a few replacement slats and came out to install them. So, major kudos to them for fixing the issue. The Bay View folks were great to deal with, have good products, and did a great job on both fabrication and installation. And the mark of a really good business is how they deal with problems, and Bay View did a fantastic job there, too. We'll be glad to use them again. read more

originally gave Bayview Blinds a 4.5 star rating - my first experience was great (they just never show up when they say they will so they didn't get 5 stars). unfortunately the same can't be said IF you run into issues. one reason I chose Bayview Blinds was the guarantee, the other was a great reputation. in November 2022 I order new blinds, they were installed beginning of January but were made incorrectly & with defects, no problem- they said they'd replace them & fix the faulty hub (separate issue under the manifest guarantee) - fast forward 5 months later- still no replacements. ok, they had a personal change & "forgot", no worries. I kept calling & they got new ones made - only to have them bring defective replacements. on top of faulty product they have been very difficulty to contact, consistently late for appointments and have very poor customer service & quality control. I still don't have shades on my windows (but did spend over $3k back in November). The product (when not defective) is gorgeous but for the hassle & the amount they charge you can find better in the Milwaukee area. ps. the people are nice if/when you get a hold of them, so that's something... read more

Asked a simple question on a chat and ended up in one of their 'forms' that asks where what you need help with, etc. (had already done that). I thought the agent ditched me; then I asked if she was still there after answering several questions. She was waiting for the final 'form' question to be answered with was 'where is the jobsite?". Initially, she was reading over my chat question, so I waited; didn't know my answers to the form questions were her way of answering my question, not to mention putting that info in their database. I told her I only need to know if they can fix some cordless blinds which was my initial question to her. After all that, she gave me a phone number to call -- considering they were on the Comfortex list of those that can fix their blinds, I would not bother with them in the future. Found another Milwaukee company - Kathy's Shades, (also Comfortex dealer/repair) that answered my questions and were more than willing to help. Highly recommend Kathy's Shades. read more

Ordered a cellular blind from them months ago at the beginning of a project that took way too long to complete. When I completed the project, I installed the blind only to find it was 5 inches too short. I found my order and realized I measured wrong. I went back in to reorder the same blind with the correct measurements. They told me to go home and get the blind, and offered hope that they could fix the problem without me purchasing a new one. And they did. A good business puts the customer over the bottom line. Thank you Bay View Shade and Blind. It looks great. read more

Best company we have worked with in a long time. Professional, on time and the customer service was above and beyond. Matt answered all our questions and was extremely patient. We have found our go-to window treatment place. Thanks you for an Outstanding job! read more

I have an older simply constructed venetian blind that needed a new string that had snapped. Although they advertise that they can repair, amazingly they were unwilling to undertake the task. read more

We had shades installed throughout our 2-story home. The experience was pleasant from start to finish - from visiting the showroom, to the in-home consultation, and then the installation. Very professional, courteous staff all around. We are also very pleased with the shades we chose! The consultant was very helpful with making our selections. Overall, I would most definitely recommend this business! read more