I'd say "could be better" but really, depending on which you live in, i.e. independent, assisted,…read moreor skilled nursing, you're going to have a totally different experience & so I'm saying "Not good" because for Assisted Living & Skilled Nursing it really is NOT GOOD.
FIRST you have to understand that, although it's "the Quadrangle," it's really SUNRISE SENIOR LIVING, a for-profit company that is expanding all across the USA with over 242 locations. So the money you pay in is really used for Sunrise to expand nationally. Once you get that, it all makes sense. Then you need to understand that Sunrise is an REIT, a Real Estate Investment Trust. It's all about the investors making money; it's not about your loved one, or you, getting the best care possible. They skimp in as many ways as they can so the investors make money.
This place - beware. The Independent Living is okay, Like all the photos, everything is beautiful. But Sunrise, the Quadrangle, is cheap. The signs at the elevators are so confusing & years ago we asked them to update them & make them easier for residents & for guests to understand. But no, they're cheap. What would it cost them to improve these signs so people could figure out whether they need to go up one floor or down one floor? Pennies. Really, what would it cost them?
But my biggest beef is really with the Assisted Living & even more, with the Skilled Nursing. It's all about SUNRISE. When you or your loved one go to AL, building 8, your rooms are smaller, but the monthly expense doubles, PLUS you ALSO have to pay for meals (whereas in IL, the one hot meal/day is included in your "rent." So be prepared to pay more than double what you did, and have to live in a space now half the size.
I could go on & on. There is no exercise room in the Assisted Living. So you or your loved one are going to go physically downhill quickly. They have chair exercise but big deal. No recumbent bikes to pedal, nothing. Oh sure you can walk a mile (literally the other side of the property) through the hallways to get to the main building's fitness room, but you might need to hire an aid to walk you there/back; or maybe your paid aid won't even want to walk you or push your wheelchair that far. Expect to deteriorate.
The aids are rude. Is it their fault? They're paid bottom barrel so that's what Sunrise hires. And for the most part they're rude to the residents. (The kitchen & dining room staff, on the other hand, was so lovely.) If you get a nice & caring aid, the Quadrangle rotates them so the nice aid you had, and who knows what you want and need, you no longer have. And you have to start all over again telling them what goes where, and w them learning your mother is a PERSON!!!!! My relative, my mother, lost SO MANY GARMENTS there bc these aids do all the laundry middle of the night & and other people's laundry ends up in your loved ones closets or drawers, and your loved ones clothing ends up G-D knows where.
The man in charge was so rude. He basically was supporting the hires. He didn't advocate for the residents, ever.
Another beef is you don't get an Information Booklet. The rules of this Assisted Living are totally different from the Independent, but the booklet is like white bread. Totally devoid of any helpful information, helpful for the resident, helpful for the family member. I tried for 2 years to get them to update the booklet, even telling them what information we needed, what was unclear about the other booklet, or even put it online . NOTHING. They don't really want you to know.
I'm writing this based on the experiences of three relatives and based on my own experience taking care of one of them.