My only regret is that I didn't know I could do this sooner. My Mom was in neighboring Yancey…read moreCounty. Yancey County Hospice Dr Jeff Polgar officially turned us down 10/23/12, AGAINST his nurses' recommondation...which is unheard of. Used the "6 month rule". My mother died 4/10/13. It was 6 months 4/23/13. Mitchell County accepted us Good Friday 3/29/13. They were complete Angels in a situation beyond difficult. There are no words to describe what myself and especially my mother went thru. I just wish we would've known we could've gotten them in earlier. They would have been glad to come. They have their own full load and picking up the slack of others. From what I hear from other local residents, it is becoming quite a common occurance. God Bless these folks day in and day out!

My parents needed hospice from early January through to last week when my Dad passed away from…read morecancer. They both had nothing but good to say about them. Hospice was there from the very beginning, explaining everything very clearly and making sure all their questions were answered. Any time Mom & Dad needed anything they were very quick to respond, and as Dad's need for help increased they did whatever was necessary to meet his needs. And they were there for Mom as well; they would regularly send someone to sit with him so that she could go shopping, or just take a break from the stress. In the end, Mom is so grateful for their help that she's asked anyone who wants to express their condolences do so by a donation in his name to them. I'd like to add my thanks for helping my parents through this!

Horrible referral coordination system. My parent is a former client there. He received in home…read morenursing support In 2024. He improved & his case was closed. A new issue arose (regarding wound care) & his doctor sent a referral for in home nursing again. We waited for a call, with no response, so the doctor sent in another referral. Still no response from them to schedule. My father called CarePartners directly, with referral services noting that they no longer have the staff to work in Fairview, NC. That is fine, staffing is an issue. However, how can a medical provider (of essential home based services to an elderly individual), not call (after 2 MD referrals), to say "I am sorry, we don't have the staff to provide in home nursing support in your area currently"? If you can get care from CarePartners that's great. But, they don't seem to do any follow up outreach (while needy patients are waiting) to tell you they don't have the staff.

I cannot speak to the hospice centers, as I believe​ the nursing staff is probably pretty great,…read morebut when it comes to the billing department, Care Partners shows absolutely no care. Care Partners supplies medical equipment to Mission Hospital in Asheville, NC. I received a large bill for two prosthetic devices that I thought would be covered under my insurance as I broke my ankle and had been out of network. I had to call several times to get them to bill my insurance, and when I called, they noted that they hadn't received that information. After several tries, they did forward to my insurance, who unfortunately​ did not cover the items, despite the fact that I had received them in an emergency situation. I questioned the bill because I couldn't believe I was charged $145 for a $14.50 device, and they showed absolutely no compassion, instead charged me the full price and wouldn't budge. They kept focusing on the financial agreement that I had signed in my doctor's office when I was in pain from a broken ankle. I explained my frustration about the medical industry and the lack of access to affordable health care and asked for a discount​​, since I would be paying cash and I was currently not working. They threatened to hang up on me and so I finally caved in and paid the bill in full, again being taken advantage of by a health care system that has no interest in providing affordable services to those out of work. I feel terrible that I was forced to pay this bill, because otherwise, they would have sent it to a collection agency.

Hands of Mercy Hospice is absolutely wonderful! They worked with my family so well! The treatment…read moremy stepdad had was hands down the best!! The nurses were with us every step of the way! If we needed them all we had to do was call and they would be here within minutes! The pastor is wonderful as well! He even came to the funeral which was greatly appreciated and showed the love he has for all of God's children!! If we are in that situation again with a family member there is No one else we would call! I can't express how much we love this these people and how they loved us!!! Much Love, Teresa Darnell

As a former employee of Hands of Mercy Hospice, I can attest to the fact that It has an excellent…read moreInterdisciplinary staff to care for your loved one in their final days. Being a small locally owned company, it allows the staff to be able to focus more on quality than quantity. If I had a family member in need, these are the people I would want to assist me in their care. Their compassion and caring is beyond measure.

I'm glad that this facility has been able to help some people in the community, but there are some…read morethings you should know before placing your dying loved one here. This is a for profit organization that pays its "liaisons" a commission for each admission. Beware of the information provided by these individuals as they are salespeople who will misrepresent the facility to make their commission. The nursing ratio we experienced was 1 nurse to 9 patients. If your loved one has high medication or care needs, this is not the appropriate place for them. There is not a provider on site 24/7 like a hospital palliative care environment. Contacting the on-call provider delays patient care, and the provider does not conduct a complete evaluation of patients admitted outside of regular business hours. Our story: My dad was receiving excellent, high-level care in the palliative care unit at Spartanburg Regional Medical Center. The nursing ratio was 1 nurse and patient care technician for every 2 patients. Ashley Skinner contacted our family while he was there and introduced herself as a hospice "liaison." (We later saw that she refers to herself as a hospice "marketing specialist" on social networking sites.) She convinced us to transfer my dad to the Forest City hospice facility. She promised us that he would receive better care than the hospital environment could provide, the same medications he had been stabilized on, and would be in a better environment. While the Forest City facility looks very nice, the level of care was grossly inadequate. There was no physician/provider on site when he arrived, and no physician/provider contacted us or conducted a virtual or face-to-face intake consultation. His chart was also clearly not reviewed in advance of his arrival as the facility was not prepared to care for him. My dad was receiving morphine and direct nursing care every 30 minutes (at a minimum) in the hospital. When we arrived at the hospice facility we were told the nurse would only be able to see him once per hour because she had 8 other patients to take care of. She stated that they did not have enough staffing or enough morphine in the facility to dose him that frequently. The nurse told us that they would run out of morphine, which is appalling for a facility designed around helping patients pass in comfort. When my dad began to show signs of pain, I asked the nurse to medicate him. She said that she could not because the orders for morphine were for only once per hour. I had to beg her to contact the on-call provider to update the orders. Time passed and my dad was still in pain. I was frequently asking the nurse for some action to be taken, but she stayed behind the desk and reminded us that she had 9 patients to take care of but had not seen any of them yet. The impact was that our dying loved one was in distress and was being denied treatment because the facility did not have appropriate medication orders, staff, or medication supply. We contacted the Spartanburg Regional on-call hospice support team and were advised to call 911 to emergently extract him from the hospice facility so he could receive adequate care elsewhere. He was picked up by EMS and transferred to Rutherford Regional Medical Center where he received immediate treatment with IV morphine and lorazepam from the ER staff without hesitation. Had we been appropriately informed of the nursing ratio, absence of an on-site provider, and limitations of the facility, we would not have transferred my dad out of Spartanburg. Unfortunately we encountered a salesperson, Ashley Skinner, who was either grossly misinformed or knowingly lied to us about the capabilities of the facility to earn her commission.

From the owner: Our Goal is Quality of Life HOCF has nearly 100 professional staff members and more than 200…read moretrained volunteers who provide expert care to hundreds of people each year through a variety of services. We want to help patients and families live their desired quality of life; no matter what their situation, we want them to be able to confront and manage any circumstances of serious or terminal illness, loss and grief. We strive to improve our community s quality of living and dying through the following: 1) hospice care; 2) palliative care; 3) bereavement care; and 4) education.

The nurses and CNA's are outstanding, compassionate and caring. Very involved with patients health,…read morewell being and comfort. Toni and "Nay-Nay" continue to care for my wife, and work toward her betterment. They top the list for empathy and experience of home care. Jim & Marty

communication poor between team members. lacking in follow up social services which delays…read moreservices. the disorganization noticable disorganization to our patient leaving them sad, disappointed, and distrustful in their end of life care

Professional staff and great care. We scheduled the free consultation, they came and shared more…read moreabout their services. They worked with my insurance which was great. If you are looking for great care, Kandaka is a great choice. I was impressed with their service and I highly recommend Kandaka Care.

From the owner: We provide the best care possible for our client friends. We provide compassionate help to the…read morepopulation that needs long term care