I really don't understand the negative reviews, especially the ones suggesting that they aim to…read moreprice gouge customers. My son broke off half of a front tooth at school, so I was referred to take him to see Dr. Paxton. It was her day off, and she still came in to look at him. She applied a material to keep his tooth safe to see whether it truly needed a root canal or not - she did NOT pressure for a root canal, and she didn't even charge me for applying the bonding material. I did have to pay a $100 consult fee, but it is understandable since this was a separate appointment than the dentist he had seen prior. She was excellent at calming his fears, which says a lot if you knew my son. We just saw her this morning, and it was decided that my son does not need a root canal. We weren't charged for this follow-up visit. All in all, we had a very pleasant experience, and I definitely recommend. Everyone was very friendly, and the office was exceptionally clean.

I was referred to this endodontist by my dentist and paid $375 for the consultation and X-rays. My…read morebiggest issue is that I was not informed before the appointment that the office does not offer any financing options for treatment. Had I known this beforehand, I likely would have chosen a different provider. Since endodontic procedures can cost thousands of dollars, I assumed financing would be available, as it is offered by many dental and specialty offices. After learning there were no financing options, I expressed my frustration because I felt I had wasted both my time and my mother's money on a consultation that would not lead to treatment. When I brought up my concern, I was told the information was in the paperwork I signed. In the fine print. While that may be true, I believe something as important as payment and financing options should be communicated clearly before patients spend hundreds of dollars on an evaluation. The interaction left me feeling dismissed rather than understood. My purpose in sharing this review is to encourage the office to be more transparent about financing policies upfront so patients can make informed decisions before committing to the cost of a consultation.