We hired Home Instead to care for my mom while we were on vacation. My mom had recently moved in…read morewith us after she was no longer able to live by herself due to frequent falls, vision and hearing impairment, frequent MD appts....etc. My experience with HI was pleasant and professional from the beginning on. I first requested info on line and I was contacted by phone within 24 hours. I then spoke with Tabitha at their office and explained what I was looking for. We needed someone to supervise mom, transport her to her dialysis appointments, fix meals and just provide companionship while we went out of town on vacation for 5 days. We met with Connie who came to my home and listened to my needs, met my mom and thoroughly explained their services and fees. I was happy with the prices because I thought that they were reasonable given that I needed to have peace of mind and know that my mom was going to be safe. I actually appreciated the fact that she didn't try to upsell me. Their rates are based upon the specific needs that the person has - the more needs or more hands on attention - the higher in hourly rate. My mom qualified for the lowest rate as she didn't need assistance with bathing, dressing...etc. Then, about 2 weeks later, we were introduced to my mom's caregiver, Julie. Of course, I was anxious and tried to get a good vibe from Julie since I would be allowing this person access to my mom and my home. I sensed that she was going to be fine. She clicked with my mom, hugged her and just seemed to be a good person. We went on our trip and I checked in with mom daily. After day 1, mom said "I love her (Julie)!" She said that Julie was very attentive and patient with her. Each day (we were gone for 5 days) mom reported that everything was going really well and that Julie was taking great care of her. Julie texted me daily to let me know that all was well. She drove my mom to dialysis and made her a meal upon returning home. Just knowing that someone was taking good care of my mom allowed me to truly enjoy my vacation and to relax. She even took my mom out for a walk inside the local mall for exercise, took her to lunch, took her a hair and nail salon appointment. On the last day, mom said, "Julie is good for me. Can I please have her every week?" I am going to do my best to fit this into my budget because it is truly a great help to me and good for my mom. This company is very professional, consistent and responsive in communicating with me (extremely important to me) and the prices are reasonable. Highly recommend.