DO NOT USE THIS SHUTTLE SERVICE EVER!…read more Felt trapped, pushed, and shaken -- never again I used this company in Aug 2025 from the SJC taxi/shuttle stand for a quick two stop trip to Sunnyvale during a business trip. The driver said the trip would be "about $65" for the first stop but there was no meter running and no posted rate sheet in the van. When I asked to continue from the food pickup to my hotel a few minutes away, he suddenly demanded $20 more and started becoming aggressive. I said I'd pay the lawful fare (meter or authorized rate sheet) and asked to see the pricing sheet, since none was posted. The $20 extra that he came up with off the top of his head for an extra few mins of driving seemed suspicious and made me wonder if even the $65 was accurate (Lyft had quoted me $29 for the same trip to the first stop just minutes before I got into the shuttle). Things escalated fast. The driver raised his voice, blocked my access to the door of the van so I couldn't get out, and refused to give back my luggage unless I agreed to his price (which is grand theft felony for items over $950 since drivers cannot hold luggage hostage EVEN if a passenger does not pay). After he let me leave the vehicle, I said "excuse me" (since he was blocking the van door) and reached toward the door/compartment to take my bag. He then grabbed/locked my arm and shoved me back hard from the vehicle! I felt unsafe and trapped with expensive work and personal equipment in that luggage, so I yelled at bystanders to call 911 and did so myself. Several Sunnyvale PD officers arrived and de-escalated the situation. Even with police there, the driver couldn't show a meter or couldn't produce an approved rate sheet validating his $65 or $20 fare quotes. He pulled up a "taxi meter rates" PDF on his phone to show the police, but he'd never used a meter. Later, when I paid the $65 by phone to the company to settle and move on, the company still wouldn't send a proper itemized invoice (no pickup/drop addresses, no rate calculation) even after multiple emails requesting the rate sheet that shows $65 as the authorized flat rate from SJC to this area of Sunnyvale. I've disputed the charge with my card issuer who reviewed the case and credited it back to me. This wasn't a simple "fare disagreement." In my experience, the driver used my luggage as leverage and got physical when I tried to retrieve it. I've provided video of the incident to the airport's ground transportation office, and requested an investigation. Bottom line: I left this ride shaken and furious. If you care about safety, transparency, and lawful pricing, avoid A1 Classic and choose literally any alternative (rideshare or a taxi that actually runs a meter or follows a legal airport filed flat rate). This is totally a scammy company that quotes illegal price rates and has drivers who will threaten, push you, arm lock you and hold your luggage hostage if they feel like you won't pay them. The funny thing is that this was a work trip, so my company would be paying the fare so this entire fare dispute issue was just in the driver's head and he very quickly and incorrectly assumed I was not going to pay, when instead I was simply raising some suspicions of how he randomly arrived at the $20 extra fare for a few mins extra driving. But fare dispute is one thing - thinking you can threaten, block the exit from the van, shove, arm lock and hold hostage luggage until payment is received is an entirely different matter! Note that there is another review with this same driver making another passenger feel unsafe and getting aggressive. ------- Editing my review to leave this note to reply to this shady company's management reply below. My reply to management: - It is simply illegal for a taxi or shuttle service from the airport to tell the passenger a price (such as a flat rate) that is invalid to begin with (which cannot be corroborated with a rate sheet at the destination) and then demand the passenger to pay. For example, they cannot say "price will be $2,000" and then demand that you pay because you continued the journey. - There is no requirement for passengers to mention further stops. Note, the company reply was left on Aug 29, 2025: "I respect you as a customer but how much lie you can say. You were told the price before you entered the van for one stop and you never mentioned the second stop. You gave the address to the first stop and how will the driver know you want another stop. If you are getting a cheaper price from Lyft why didn't you take it and why did you come in the taxi line. Why didn't you ask for a rate sheet before you left the airport. The police found that your at fault because you were cussing and pushing my driver I have the video. You paid over the phone and still blaming the company. No body forced you to pay you called us as the driver left empty handed after waiting 2 hours. Thank you so much and have a nice day."

I highly recommend this reliable professional and courteous service Kumar overall made the service…read morewe will be using their services again thanks Kumar

I've been a super-happy customer of Sunlight Airport Shuttle & Limo for several years . Gary (the…read moreowner) provides door-to-door shuttle service to and from all Bay Area airports (which means you won't spend hours on a shuttle ride all across town that is longer than your actual airline flight). He also offers a private car service. Regardless of the time of day (or night), Gary is always prompt, courteous, respectful - and he really goes the extra mile in customer service to make sure his travel-weary customers are comfortable. (P.S. My only reluctance is posting this review is that now The Best Kept Local Secret for Shuttle Service in the Bay Area is out! =))

They were 10 min late picking me up because the driver had the wrong number for me and was parked…read moreon the street so I couldn't see the van. Driver didn't think to call the dispatch to make sure she had the right number. We got lost on the way to the airport making me even later. I wouldn't use them again.

Outstanding car service. Nice to go to SF from SJ without worrying about parking. Made for a really…read moregreat evening. Thanks, Manny!!!

Great service at a good price! We booked through the website and confirmed by email. Our flight…read morearrived early, and Lucky (our driver) was there waiting for us. He texted to ask which door we'd be using (at SFO), and was there right away. We requested a taxi and got a beautiful town car, stocked with water and mints. We'll definitely use Manny's again.

Great experiences with Bay Area Airport Shuttle. They have been extremely patient and accommodating…read morewith our family of 10. We always feel very well taken care of by this team!

I've used Sammy and his drivers, specifically Jay, for years now. They are always punctual and…read moreprofessional. Easy to communicate with and always accommodating of any changes. These guys are awesome.

Tony's PA Airporter service has never failed me, whether for international travel with multiple…read moreconnecting flights (and opportunities for delays or cancellations) or for short hops. He (or staff) meets me before I've exited the terminal. * Helpful with luggage and reliably on-time. * Tracks my flight info and is there exactly when I need him. * Takes credit cards, so I have a business expense document. My highest recommendation!

I booked with Palo Alto Airporter based on the Yelp reviews…read more Made the reservation just over 48hrs in advance & aside from the guy misspelling my name there's nothing to complain about. The driver was right there waiting for me & if not for my girlfriends warped sense of humor, we never would have realized that the guy standing right in front of me was my driver (misspelled my name). He helped with our checked bags & was patient enough when I headed to the baggage office for a couple of minutes. Even though our driver wasn't the one who was supposed to pick us up, the replacement guy was great & we even conversed a little on the way home. Sure made the time fly on a 60 mile trip. Not once did we fear for our lives on our non-stop drive home. Not the best value but definitely a good buy & I would use these guys again.

I used Genesis Transportation for my daughters wedding two weeks ago. From reservation to wedding…read moreday, the communication was FLAWLESS and the customer service was EXCEPTIONAL. Mike was absolutely wonderful to work with. He was prompt in responding to any questions I had, payment was easy and no hidden fees. He was soooo understanding when I asked to push our pick up time a little later before going to the venue and was right on time when the night was over. I rented his 14 person sprinter van and it was perfect! Clean, well stocked with waters and comfortable for our ride between the hotel and the wedding venue. His rates were also extremely reasonable. I would absolutely consider using Genesis again in the future. Thanks Mike!!

Pick up right on time. Car was nice and clean…read more Flight was late getting back, but no issue, they adjusted for us. No complaints.

Been loyal customer for a long time. Elias is very courteous and safe driver. Always on time.read more

I have only used this service once and will definitely call them next time i need shuttle service…read more For 14 miles service to airport, they are cheaper than taxi. I paid $44.60 on taxi to SJC and this shuttle service charged $39 flat fee from Sjc to my house. I was a bit hesitant about using this company. As I was walking with my family to the taxi area at SJC, I saw that they were trying to get my attention. "Where are you going to?" I ignored them thinking that a taxi is a safer and more reliable. We wanted a mini van taxi and the taxi coodinator said we need to wait about 5 minutes for a mini van taxi. I asked the taxi guy about the shuttle service and he said they offer flat rate and have permits to pick up at the airport. He suggested it might be cheaper if i am going 14 miles. My shuttle driver, Anthony, was driving a mini van and he quoted me $39. Driver was friendly and said all the shuttles for this company mini vans. I will defiantly call them next time I need shuttle service.

I booked a reservation online and received a confirmation number. Then received an email that the…read morereservation was not final until they had reviewed. I called to find if and when I would know if the reservation was accepted. I could not get a firm time. When I pointed out that I needed to know soon so that I could book somewhere else if they could not provide the service, I was told they would get to it. When I pointed out that when I received the confirmation number on line I assumed I had a reservation and That I was surprised that I had to wait. At that pont I was told that they did not want to provide me service an hung up.

We attempted to use this service. I say attempted because the Ultra Rude sales guy would not…read morelisten. We planned a large family trip to Hawaii and wanted to all ride together. Told the guy, 7 people and 14 pieces of luggage and we thought he had booked us a sprinter van. Come to find out he booked us an SUV for almost 300.00. Called to make sure we would fit and after talking to him knew there was no way we would be comfortable. Kept telling me I knew nothing about limos or how big it would be and insulted me several times. We wound up cancelling day of and found a nicer, more reputable service. Do yourself a favor, don't book thorough these guys, they are pushy, rude and will insult you at the drop of a hat!