DO NOT USE THIS SHUTTLE SERVICE EVER! Felt trapped, pushed, and shaken -- never again I used this company in Aug 2025 from the SJC taxi/shuttle stand for a quick two stop trip to Sunnyvale during a business trip. The driver said the trip would be "about $65" for the first stop but there was no meter running and no posted rate sheet in the van. When I asked to continue from the food pickup to my hotel a few minutes away, he suddenly demanded $20 more and started becoming aggressive. I said I'd pay the lawful fare (meter or authorized rate sheet) and asked to see the pricing sheet, since none was posted. The $20 extra that he came up with off the top of his head for an extra few mins of driving seemed suspicious and made me wonder if even the $65 was accurate (Lyft had quoted me $29 for the same trip to the first stop just minutes before I got into the shuttle). Things escalated fast. The driver raised his voice, blocked my access to the door of the van so I couldn't get out, and refused to give back my luggage unless I agreed to his price (which is grand theft felony for items over $950 since drivers cannot hold luggage hostage EVEN if a passenger does not pay). After he let me leave the vehicle, I said "excuse me" (since he was blocking the van door) and reached toward the door/compartment to take my bag. He then grabbed/locked my arm and shoved me back hard from the vehicle! I felt unsafe and trapped with expensive work and personal equipment in that luggage, so I yelled at bystanders to call 911 and did so myself. Several Sunnyvale PD officers arrived and de-escalated the situation. Even with police there, the driver couldn't show a meter or couldn't produce an approved rate sheet validating his $65 or $20 fare quotes. He pulled up a "taxi meter rates" PDF on his phone to show the police, but he'd never used a meter. Later, when I paid the $65 by phone to the company to settle and move on, the company still wouldn't send a proper itemized invoice (no pickup/drop addresses, no rate calculation) even after multiple emails requesting the rate sheet that shows $65 as the authorized flat rate from SJC to this area of Sunnyvale. I've disputed the charge with my card issuer who reviewed the case and credited it back to me. This wasn't a simple "fare disagreement." In my experience, the driver used my luggage as leverage and got physical when I tried to retrieve it. I've provided video of the incident to the airport's ground transportation office, and requested an investigation. Bottom line: I left this ride shaken and furious. If you care about safety, transparency, and lawful pricing, avoid A1 Classic and choose literally any alternative (rideshare or a taxi that actually runs a meter or follows a legal airport filed flat rate). This is totally a scammy company that quotes illegal price rates and has drivers who will threaten, push you, arm lock you and hold your luggage hostage if they feel like you won't pay them. The funny thing is that this was a work trip, so my company would be paying the fare so this entire fare dispute issue was just in the driver's head and he very quickly and incorrectly assumed I was not going to pay, when instead I was simply raising some suspicions of how he randomly arrived at the $20 extra fare for a few mins extra driving. But fare dispute is one thing - thinking you can threaten, block the exit from the van, shove, arm lock and hold hostage luggage until payment is received is an entirely different matter! Note that there is another review with this same driver making another passenger feel unsafe and getting aggressive. ------- Editing my review to leave this note to reply to this shady company's management reply below. My reply to management: - It is simply illegal for a taxi or shuttle service from the airport to tell the passenger a price (such as a flat rate) that is invalid to begin with (which cannot be corroborated with a rate sheet at the destination) and then demand the passenger to pay. For example, they cannot say "price will be $2,000" and then demand that you pay because you continued the journey. - There is no requirement for passengers to mention further stops. Note, the company reply was left on Aug 29, 2025: "I respect you as a customer but how much lie you can say. You were told the price before you entered the van for one stop and you never mentioned the second stop. You gave the address to the first stop and how will the driver know you want another stop. If you are getting a cheaper price from Lyft why didn't you take it and why did you come in the taxi line. Why didn't you ask for a rate sheet before you left the airport. The police found that your at fault because you were cussing and pushing my driver I have the video. You paid over the phone and still blaming the company. No body forced you to pay you called us as the driver left empty handed after waiting 2 hours. Thank you so much and have a nice day." read more

A1 Classic Airport Shuttle - Airport Shuttles Near Me - San Jose, California

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I highly recommend this reliable professional and courteous service Kumar overall made the service we will be using their services again thanks Kumar read more

I highly recommend this reliable, professional, and courteous shuttle service. Kumar was quick to respond to my initial questions and request for pick-up upon return from our trip. He even came into baggage claim to help us with our luggage and overall made the service to and from SJC from Marina to be stress-free. We will be using their services again. Thanks Kumar! read more

Kumar was recommended by few other families from another WhatsApp group. As we needed to travel to the airport and had like 5-6 large bags, 3 carry on, 3hand bags and 4 ppl plus we needed a booster seat for our child, we went ahead and requested Kumar a couple of days prior to travel. He confirmed the booking and showed up at our place like 10 minutes before the pickup time. While I kept the bags outside my door, Kumar helped with loading all the bags in his minivan. He had got the booster seat as well, so we didn't really have to carry it while traveling. Kumar also offered pickup from airport on our way back home. Called him a day prior and he was there communicating with us as we landed. Took a while to get the bags at baggage claim. As we got out of the airport, he was waiting there. Helped load the bags, dropped us home safely for a reasonable price. Would highly recommend. read more

Finding a shuttle service to SFO from beyond the south bay is not an easy task. The ride share services do not offer reservations, or charge an extremely huge amount of money. For a recent international trip, contacted A1 Classic Airport Shuttle. Was expecting the response to be "No, we don't service that area" but instead was given a fair quote and a reservation for a shuttle. Our driver, Kumar, showed up right on time, helped us get our (too) heavy bags loaded into the van and got us to the Airport quickly and safely. He also told us that he would be happy to pick us up when we returned. A few days before we arrived back at SFO, we contacted them for a pick-up and was able to schedule. Again, a fast and safe trip home. I cannot recommend this company enough. Super friendly, very competitive rates, and a joy to work with. Thank you so much! read more

Very helpful if traveling to or from the airport with kids and baggage. They are on time and professional.

First review - Let me just jump right to it. After a long day of Thanksgiving travel, I Left my "tech" bag containing iPad Pro, Airpod Pro 2, Airpod Max, Wireless chargers.... You get the idea easily $2,000 worth of goodies. Received a call (didn't even realize it was gone yet) and photo text of the bag. Long story, long, very honest people and prompt services. I will absolutely recommend and use A1 again. Thanks guys! read more

Ontime, reasonable and professional service. Highly recommended. They bring vehcile according to your need

Fair price and prompt service, but unfriendly customer service. When I walked up to him at the airport, carrying 2 young children, the driver immediately said "Are they coming??" (referring to my husband and mother). I was so baffled by his abrupt greeting that I just said "Yes of course they are coming". At the very least, he could have introduced himself. Then when he loaded our luggage, he tossed my backpack on top of everything (my laptop was in there) and he seemed very grumpy the entire drive home and didn't say a word to us. A sad way to end a nice family vacation. read more

I used them for 2 round trips this summer, once to and from SFO and the other to and from SJC. Early to the house for pick up and always there when my plane landed. Very pleasant driver, helped with the luggage.....what more can you ask for!! I always get nervous when it is an early morning pick up at the house, but these guys i now have peace of mind. read more

We utilized A1 Classic Airport Shuttle for 8 people to/from round trip SFO airport since they have the larger vans. Their prices are reasonable and great customer service. Our driver was Kumar. He was prompt, reliable, courteous and helped us with our luggages. I requested 2 car seats: rear facing and front facing for my children and Kumar honored my request. Both times, he arrived early to pick us up. We will definitely book with A1 Classic Airport Shuttle again. read more

I found A1 Classic Airport Shuttle on Yelp and after reading all the reviews I decided to refer him to my Mom and the reviews written on Yelp did not disappoint us. As per my Mom, his was always on time, replies to txt and calls quickly, car is very clean. He was so helpful and very dependable. He made sure that my Mom is on time and safe to and from the airport. Now, my mom would have someone to depend on her future trips. Again, thank you for all your help. read more

Simple, courteous, timely and reliable. Have used them a couple of times and satisfied with their service.

Hired A1 Classic Airport Shuttle to pick up my parents and brother at SFO. It was very easy to schedule with Shilpi. Both she and Kumar picked up my family and even went inside the Arrivals terminal when they couldn't find them outside. I will book with them again! read more

It has been a long time since I contacted a shuttle for a ride to the airport though we freqently do travel so I relied on the Yelp reviews and am glad I did. Price was very fair considering the distance (south of San Jose to SFO in heavy traffic). Kumar instantlly quoted a price, remembered me when I called back to select him and asked only that I send a text the day before to confirm. When I did he replied right away. He was 10 minutes early and so helpful with bags as well as well as quite courteous in general. We were gone 3 weeks, but responded to my text right away when I reached out to confirm our pickup at the trip's end. He also was very helpful explaining exactly where to go for pickup from the airport and was so gracious about the extra long ride home given the time we landed (his charge was by the ride). Do note that cash is preferred. Definitely will use his service again. read more

Searched several services and ended up choosing this one. It was a great choice. I got an instant quote, and commitment to time. They were punctual and professional. We managed to transport 7 adults + an infant to SFO along with our baggage comfortably with no issue. For pickup from the airport, they were there on time, there was hardly any wait time once I let them know our bags arrived. Would recommend them. read more

My family and I had an excellent experience with Kumar and his shuttle service. Upon leaving, we had an early morning flight, and he was on time and very helpful. We also reserved shuttle service on our return. We had some major delays on our return, and Kumar was patient and was there to take us home. We really appreciated his kind service traveling with many kids!! We will be using his services much more!! read more

Experienced drivers and overall a good experience and ride! Loved the driver too, he was very conversational and had great customer service too. read more

Loved using Kumar's shuttle service! Private shuttle to the airport, so we don't have to spend time waiting for shuttle picking up other people. Totally on time, very professional and safe driving, clean vehicle, not overly chatty. A1 was the perfect solution for our group (4 adults and 2 kids) as we wanted to stick together. We also didn't want to pay for expensive airport parking. Cheaper airport parking options can also involve infrequent/crowded shuttles themselves. So glad we went with Kumar's private shuttle! We requested pickup very early (5am-ish) for the airport, then needed him to pick us up late at the airport (11pm+) on the way back...no problem! We plan to use A1 again :) Prices were reasonable too. The other thing that gave us comfort in choosing A1 was it being on listed on the official SJC website as a shuttle vendor. read more

I recently requested service from this company and they replied within 2 min. I provided my flight information and picked us up promptly at the time requested. I was very satisfied with their service. I even had a delay my luggage and they waited patiently for a little over 20 min. I would recommend A1 classic airport shuttle and I will definitely be using them for future trips. Thank you. read more

Kumar was just wonderful. He arrived at our home early to pick us up. He paid attention to the roads at all times and drove at the speed limit and safely. When he picked us up at S.F.O. he was early again and was helpful and knowledgeable. I will continue to use him and recommend him to my family and friends. He is also priced fairly and trustworthy. I give him 5 stars!! read more

A1 Classic Airport Shuttle - We are the actual clients. - Airport Shuttles Near Me - San Jose, California

We needed a pre-dawn airport pick-up and later return. We were very pleased with the prompt and reliable service, and will use them again

Everything was above and beyond my expectations! I hired Kumar to pick me up at my home in San Jose and drive me to SFO to pick up my wife. I asked for a big van because my wife was arriving with 3 check in luggage's, a carry on, and 2 large dog kennels. Kumar didn't disappoint, the van was very big and had plenty of room for everything. Kumar also walked me through the airport pick up location and explained to me how to get around the place. This was a very nice favor since I wasn't familiar with the airport. He helped us load and unload all our luggage and the two dogs. Any time I need a ride to the airport or somewhere else, Kumar will be our first choice! read more

Recently Kumar dropped us and again picked up from SFO to San jose. He was punctual and replied to msgs. Infact during pickup from SFO, out baggage got delayed by almost 45 mins - 1 hour, but still Kumar waited and dropped us off. read more

Excellent service from Kumar and his dear wife. They were early to arrive at our house. They helped us load ALL of our 8 checked in luggages and 2 carry ons. The drive was very smooth. They avoided all traffic going to SFO. They are trustworthy and honest. I highly reccommend them. 5 stars! read more

Kumar was excellent! We are a large family and needed a few car seats. Kumar was able to provide us with all the car seats we needed. We used him for both pick up and drop off and he arrived on time (he was even early for pick up) which took the stress out. Throughout the whole process he communicated promptly and his pricing is very reasonable. We had a lot of luggage (which is expected with a large family) but his van could easily fit all our luggage. We would definitely use him again. read more

My review is about 2 months late( I have been extremely busy) but I want to say A1 shuttle was the best! The driver was on time, super helpful and the prices were reasonable. For any trips we have in the future best believe I will use A1 again. read more

We used this service to go from the South Bay to SFO for a morning flight. We usually take Uber or Lyft but they are in short supply at this time and we wanted to make sure we had a ride. I booked the day before through the site, which seems to have been updated since some of the prior reviews. It was an easy process. We received text updates in the morning that our driver was on his way, and he was right on time. He took care of our bags and got us right to the door at SFO quickly and safely. I'd definitely use them again. read more

I canvassed around looking for a shuttle service to SJC from Milpitas for my family for a vacation we were taking to Pittsburgh. Kumar came back with a very reasonable price for both drop off and return. Pick up was at 5am and he was prompt. We were a family of 6 plus a baby and we fit everything including all luggage, a stroller and a car seat. If that service wasn't enough, our return flight was delayed multiple times AND my brother in law, whose family came with us on this trip, forgot to schedule a return shuffle for himself, so I called Kumar and he was happy go provide a second van for his family. Kumar kept tabs on our flight information and also kept in contact with me as soon as we arrived. He was ready and waiting with the 2 vans after a six hour delay. His patience and customer service is commendable. I'd definitely recommend his services. He does a great job. read more

This was my first time using an airport shuttle vs Uber/Lyft to and from San Jose, CA to SFO Airport. I had a large group (6 people) that we had to pick up at two locations at an early hour (4:30am). Kumar (our driver) was prompt and got us to our destination in a timely manner. We chose a shuttle service because the price was predicable and we didn't have to worry about not finding a large enough car for our group. Less stress overall! The service, timing, and price was perfect. I am planing to call Kumar and A1 Classic Shuttle for any future shuttles I may need. read more

Horrible service! Shady behavior of the driver! Made me feel scared! My flight was canceled and I (together with 3 other passengers) was given a voucher to be transported to another airport. The shuttle was not coming for a long time. I went back to the airline rep and this shuttle driver came there. Per airline rep, he was supposed to take us. I followed him to his car. The driver snatched my voucher for 4 people and wanted to take only me in his car. I refused saying that my daughter is traveling with me. He made one more place just for her and wanted to leave the other passengers behind. I insisted that he returns my voucher, he didn't want to give it back. He lied that he can drive to the place where the other passengers were waiting (per the airline) because he'd get a ticket, even though we saw multiple shuttles picking up passengers. Finally, when I warned that I'll call police, he drove there and picked up the other two passengers. The driver acted silly when I told him I'll give him bad review to warn others. Look at the photo. Be weary of this company! read more

A1 Classic Airport Shuttle - Airport Shuttles Near Me - San Jose, California

Decided not to use the shuttle since parking at the De La Cruz Parking lot http://www.yelp.com/biz/de-la-cruz-parking-santa-clara would be cheaper at the San Jose Airport. $33 each way to SJC to/from Palo Alto. $66 Round Trip. They only require 1 day notice. No problem with late night SJC to home drop off. De La Cruz parking lot is $10 a day with a $1 discount online coupon and an addl. $1 off for AAA membership. $8 with discounts. Pick up is every 5-10 minutes at the airport and parking lot. Ride is 5 minutes. 5 days, $40 De La Cruz Parking lot vs. $66 plus tip, for the Classic Shuttle. For longer trips, might try Classic in the future. read more

Kumar is the best! Always on time. It's the reason I'm a long time customer for a year now. I prefer the shuttle since I save money compared to leaving my car overnight at the airport. Plus who wants to drive home after a long flight? :) Great customer focused shuttle service for a reasonable price! read more

Reliable service for a reasonable price. Highly recommend if you are plmming international travel with upto 8 bags and if car sets are needed. read more

A1 Classic Airport Shuttle is very good at communicating and keeping you informed of their arrival at the airport and where to meet them. They are punctual, very courteous and professional and the ride from the airport to home was very comfortable. I would definitely call them again and highly recommend their service. read more

Kumar did a great job on both ends of our recent travel. Got us from Santa Cruz to SJC. He is timely, a safe driver, quick communication, at a reasonable price. read more

This was the first time we choose to use a shuttle service, Duh, why have I been paying for short term parking all this time? Kumar at A1 quoted his price, we accepted, gave him our flight number, departure and arrival date and time, he was very thoughtful knowing how travel araingments can flex and, made suggestions to help in coordinating our trip. He communicates with text and responds with reasonable response time, we never skipped a beat in his care. After arrival, he texted where to locate him, as we all know you can't campout at arrival, soon we were home safe and sound. He helps loading and unloading your bags and is very unassuming , I never felt I needed to pay him more than he quoted , but tipped him per bag commensurate with scale. PS: On the way home my wife kicked her purse under the seat in front of her, no one noticed, my niece was house sitting so we didn't need the house keys to enter. Kumar found her purse after his shift and texted me to that affect, he delivered it the next day. I own a small business, and I appreciate my vendors and contacts that make my business and clients run smoothly, its outfits like A1 I would call on to make my travel easer and in my experience would recommend A1 Classic Airport Shuttle to anyone looking/hoping for the same. read more

Excellent service! Kumar is very patient, on time, and reliable. The price is reasonable compared to other shuttle companies that I called. I definitely will call A1 Classic Airport Shuttle in the future. read more

Never again will I be using a1. The van was small and could barely fit 4 of use with our bags. My driver was rude and did not make sense when she said the van wasn't designed to carry that much luggage. There were four of use with one bag each. It's an airport service the should be using bigger vans. If I would have known I would of took my own car. read more

Kumar was excellent! He picked us up right on time for our dand was at the airport waiting for us when we arrived back home. He is prices were great, vehicles were spotless and customer service was impeccable. I will use this service again. read more